Avangate’s earns a 2.6-star rating from 92 reviews, showing that the majority of software businesses are somewhat satisfied with e-commerce solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have been charged without my consent
The 27/12 2023 I was charged with 1089,99 Sek (swedish crowns) for some unknown service or something. I have not ordered anything from this company and don’t even understand what I’ve paid for. I want my money back and hope that this will be resolved without any delay.
Claimed loss: 1089,99 sek
Desired outcome: To have my money back, with an explanation of why I was charged
Confidential Information Hidden: This section contains confidential information visible to verified Avangate representatives only. If you are affiliated with Avangate, please claim your business to access these details.
Refund of $86.38
A few months back (about August 2023) I was interested in renewing Bitdefender and got an email for a substantial discount. I wasn't able to see complete information for the company, so I opened up the link on my desktop and proceeded to make the purchase, on a single screen, which was simply a link to Paypal. I never received the registration code from...
Read full review of AvangateMalwarebytes
March 18, 2023 they charged me 39.99 for a renewal of Malwarebytes, which I had canceled my account several months ago. They charged me through PayPal and I filed a dispute, but I am not sure it will work.
When I called back in the winter to cancel the account, the customer service agent admitted I had been paying for a service that had not been activated and I deserved a refund. So instead, they wait a few months and charge me anyway! I don't know what to do.
Desired outcome: Please Refund
Is Avangate Legit?
Avangate earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Avangate. The company provides a physical address, 27 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Avangate.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Avangate.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Avangate and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Avangate has been found to only resolve 39% of 0 negative reviews, indicating a lack of commitment to addressing customer concerns. Many customers have experienced long wait times for responses or resolutions, unhelpful or inaccurate answers to their questions, and a lack of follow-up or updates on the status of their issues.
- We conducted a search on social media and found several negative reviews related to Avangate. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Unauthorized renewal of Software
I have used BitDefender internet security for years. I renewed my subscription in December or 22 for 2 years for 10 devices... I January Avangate charged me for a renewal for another year when my subscription is already paid 2 years in advance. Filed a dispute with Pay Pal, but Bitdefender refuses to refund money until I close the dispute with Pay Pal & Avangate.
Desired outcome: My refund to Pay Pal for $112.60
Ich kenne das produckt nicht ich war zu dieser zeit im krankenhaus
Lastschrift für nicht bestellte Ware:
ma1 warebytes.comAVANGATE Nr. [protected]
[protected].
Bei Kreissparkasse Ostalb UST-ID DE144631257.
Betrag Euro 39,99.
Ich bitte den Betrag an die Kreissparkasse zurück zu überweisen.
dies nicht innerhalb von 4 Tagen erfolgt werde ich die Bank
anweisen den Betrag zurüch zu fordern.
Mit freundlichem Gruss,Gerhard Both
Charged twice
my son bought a music programme from you and I was charged 135 euro twice .,I can't seem to contact you and need this refunded immediately it was bought the 30th of aug from ireland under the name lorraine o mahony I have picture of the double charge on my bank account my son also made a complaint and it has not been responded to ,this is an unauthorised transaction from your company which is illegal this needs to be refunded immediately before I contact my solicitor to deal with it
Desired outcome: immediate refund of 135 euro
Unauthorized credit card charges
Avangate collected $48.25 to pay malwarebytes for a subscription. Current subscription does not expire January 3, 2022. Malwarebytes has no record of payment. Malwarebytes was supposed to alert me before renewal of my subscription. Please credit my paypal account.
FROM YOU: You authorized a transaction to Avangate INC. Money won't leave your account until Avangate INC processes your order.
Thanks for using PayPal. To see the full transaction details, log in to your PayPal account. Keep in mind, it may take a few moments for this transaction to appear.
Transaction ID
8YE87569WU139405J
Transaction date
Jul 22, 2022 15:38:11 PDT
Merchant
Avangate INC
[protected]@2checkout.com
[protected]
Instructions to merchant
You haven't entered any instructions.
Invoice ID
[protected]
Description
Unit price
Qty
Amount
malwarebytes.com (Renewal)
$48.25 USD
1
$48.25 USD
Subtotal
$48.25 USD
Total
$48.25 USD
Payment
$48.25 USD
Payment sent from [protected]@gmail.com
The final payment amount may change when the merchant completes the order.
Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Center.
Desired outcome: Please refund the money until time for a renewal of my subscription. I would appreciate a response also.
Unauthorized Charge on my PayPal Account in amount $16.00 by Avangate.
Do not know time or date I was charged... now I am contacted as late!
Desired outcome: Remove charge... apologize.
Refund of a double purchase of 66.11 euros
I've just found tody by my bank that the 2 transfers of 66.11 euros where made for an app to read Blue-Ray on Windows. I would like to get a refund of both transfers cause at the end i bought another program.
Desired outcome: I would love to get a refund
Payment charged to credit card
The latest statement for my NatWest credit card account shows a payment of £9.94 to a payee called 'Avangate BV Amsterdam NLD'. I do not recall having made this transaction. The credit card statement shows a Transaction Date of 20 Nov 2021. The posting date is given as 31 March 2022, which would seem an unusually long time after the transaction date, given that the posting date is usually no more than a day or two after the transaction date. I should be grateful to be told more about the transaction, including the identity of the retailer concerned.
Francis Jones
[protected]@btinternet.com
Desired outcome: Refund of payment or identity of retailer concerned.
Unknown charges
I was billed via my Amazon credit card on 27 October 2021 for £24.59.
Transaction ref, MT220890088000010034904
This has just appeared on my march 2022 statement being posted as 30 the match 2022.
Can you please advise what this is in connection with as I do not recognise the transfection or yourselves.
I need to know what I am being billed for, so that if it is not valid to then be able to dispute this
I am unable to find another way to contact you to follow this up
Thank you
In adequate identification
Avangate does not identify who the charges are for in their billing. That means you can't figure out what you paid for on your charge card. How can the user know if they are being scammed or not.
The whole purpose of computers is to make data sharing easy and fast.
Why can't Avangate identify who the charge is being made for?
I purchased a year license to use Malwarebytes computer scanning software.
My credit entry should read something like:
"Avangate charged $43.50 for Malwarebytes"
I find Avangate very unprofessional and it's conduct could easily lead to scamming people out of money because of what it is hiding.
Nancy Evelyn Poulo
evelyn.[protected]@gmail.com
Desired outcome: Acknowledgement and a changed to their biling identity to include who they made charges for.
Unrecognised charge on Amex
I was charged AUD 56.87 (USD 39.99) on 1 January. What was this for? I no longer use McAfee and have previously complained
Desired outcome: Refund
Avengate
I own a small business. I authorized a ONE-TIME charge of $10.55 to Avangatem Inc., on 9/4/21. Since then I have been charged $19.95 (10/4/21), $19.95 (11/4/21), $19.95 (12/4/21) & $19.95 (1/4/22). These 4 charges of $19.95 are improper, fraudulent and need to stop! I am seeking to please be refunded $79.80 and to have Avangate permanently blocked from charging me again. Thank you.
Desired outcome: Please refund of $79.80 and block this company from charging me again. Thank you.
wilcom trusizer
I Have been trying to activate this program with no luck I put in my serial # and name etc get to bottom of regristation form and it will not go to area to continue. My Order # is [protected]. I would appreciate it if you will get this resolved as soon as possible. I have never had any luck with trying to get registered.
Sincerely,
Margaret Tiffin
PO Box 276, 104 Echo ct,
Ingram. TX 78025
[protected]
Desired outcome: get the software registration to use it.
Dear Margaret!
Thanks for addressing your concerns. 2Checkout provides payment processing services for various companies selling their products online. We can help you with the information regarding the online payment process.
The technical support for the purchased product is provided directly by the software manufacturer. We have sent a tech support request on your behalf to the seller and they will contact you as soon as possible.
Thank you very much for your understanding.
Unauthorised transactionsfor Bitdefender Total Security for 2 years in a row debited to my company's American Express Platinum Chargecard
Debited to Amex Business Plantinum Chargecard on 5th September 2021 for £58.33 by Avangate BV Amsterdam Transaction Details 2CO.COM 1081 CN NETHERLANDS (THE) Date Processed 6 September 2021. Transaction Reference: AT2124900510000010467260. Previous year's debit details can be provided upon request but the information provided should enable that to be traced.
Desired outcome: Refund of last two years' unauthorised transactions and immediate cessation of future recurring payments
Report money deducted from my credit card.
Whom it may concern
There was a deduction of a R1399.00 on my credit card on the 4th of Aug 2021 at 17:19. I have never signed up or subscribed for any service regarding Avangate.
I am reporting this as fraud and I need the money reversed into my account.
If this issue is not resolved as soon as possible I will take it up with the relevant people.
I await your response as soon as possible.
Regards
G.D. Marais
Unauthorised credit card charges
My American Express account has been debited £29.99 in June every year for at least 4 years. The only information given is the name Avangate BV Amsterdam. I assume this is either an error or a deliberate theft. As far as I know, I have never had any dealings with this company. If they are acting on behalf of a third party, I would like to know who it is so that I can take the necessary action.
Desired outcome: Refund of money taken in error
driver tool kit - megaify software
Case ID: PP-D-[protected]
Seller's name: 2Checkout
Transaction date: 14 September 2019
Transaction amount: £29.10 GBP
Your transaction ID: 8VA67517KD7681523
This item was purchased in order to update and download a driver for my Canon IXUS 160 camera to my computer which is now running Windows 10. I could not download any drivers and my security told me it was untrustworthy, so I have now, with difficulty, managed to un-install it. I noticed money had gone from my account, via paypal, almost immediately, and I expect a refund.
I see that many people have posted their complaints about your company online, as a scam site. I will, if not refunded, be adding to their number.
antivirus
Bonjour,
le 15/06/2017, j ai acheté sur votre site un antivirus, le prix étant de 26, 57 euros .
N arrivant pas a le télécharger, je vous en ai demandé le remboursement et la résiliation du contrat.
Le remboursement de 26, 57 euros a été fait le 18/06/2017
Le 14/06/2018, vous m avez débité de la somme de26, 57 euros pour un abonnement que j avais résilié?
Le 15/06/2019 vous me débitez de la somme de 26, 57 euros, alors que j avais demandé la suspension du contrat?
Donc je renouvelle par la demande la suspension du contrat .
Contrat pour l achat d un antivirus au nom de
SORRENTINO RINALDO, payé par carte American Express le 15/06/2017, a Avangate Amsterdam
Avangate Reviews 0
If you represent Avangate, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Avangate
Overview of Avangate complaint handling
-
Avangate Contacts
-
Avangate phone numbers+1 (888) 247-1614+1 (888) 247-1614Click up if you have successfully reached Avangate by calling +1 (888) 247-1614 phone number 0 0 users reported that they have successfully reached Avangate by calling +1 (888) 247-1614 phone number Click down if you have unsuccessfully reached Avangate by calling +1 (888) 247-1614 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +1 (888) 247-1614 phone numberUSA and Canada+31 208 908 080+31 208 908 080Click up if you have successfully reached Avangate by calling +31 208 908 080 phone number 6 6 users reported that they have successfully reached Avangate by calling +31 208 908 080 phone number Click down if you have unsuccessfully reached Avangate by calling +31 208 908 080 phone number 12 12 users reported that they have UNsuccessfully reached Avangate by calling +31 208 908 080 phone numberWestern Europe, Netherlands+1 (678) 666-2660+1 (678) 666-2660Click up if you have successfully reached Avangate by calling +1 (678) 666-2660 phone number 0 0 users reported that they have successfully reached Avangate by calling +1 (678) 666-2660 phone number Click down if you have unsuccessfully reached Avangate by calling +1 (678) 666-2660 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +1 (678) 666-2660 phone numberUnited States, Corporate Office+40 317 101 610+40 317 101 610Click up if you have successfully reached Avangate by calling +40 317 101 610 phone number 0 0 users reported that they have successfully reached Avangate by calling +40 317 101 610 phone number Click down if you have unsuccessfully reached Avangate by calling +40 317 101 610 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +40 317 101 610 phone numberOperational Office, Romania+31 880 000 008+31 880 000 008Click up if you have successfully reached Avangate by calling +31 880 000 008 phone number 0 0 users reported that they have successfully reached Avangate by calling +31 880 000 008 phone number Click down if you have unsuccessfully reached Avangate by calling +31 880 000 008 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +31 880 000 008 phone numberInternational+44 207 100 1964+44 207 100 1964Click up if you have successfully reached Avangate by calling +44 207 100 1964 phone number 1 1 users reported that they have successfully reached Avangate by calling +44 207 100 1964 phone number Click down if you have unsuccessfully reached Avangate by calling +44 207 100 1964 phone number 1 1 users reported that they have UNsuccessfully reached Avangate by calling +44 207 100 1964 phone numberUnited Kingdom+61 284 172 230+61 284 172 230Click up if you have successfully reached Avangate by calling +61 284 172 230 phone number 0 0 users reported that they have successfully reached Avangate by calling +61 284 172 230 phone number Click down if you have unsuccessfully reached Avangate by calling +61 284 172 230 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +61 284 172 230 phone numberAustralia+420 228 881 209+420 228 881 209Click up if you have successfully reached Avangate by calling +420 228 881 209 phone number 0 0 users reported that they have successfully reached Avangate by calling +420 228 881 209 phone number Click down if you have unsuccessfully reached Avangate by calling +420 228 881 209 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +420 228 881 209 phone numberCzech Republic+33 582 880 106+33 582 880 106Click up if you have successfully reached Avangate by calling +33 582 880 106 phone number 0 0 users reported that they have successfully reached Avangate by calling +33 582 880 106 phone number Click down if you have unsuccessfully reached Avangate by calling +33 582 880 106 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +33 582 880 106 phone numberFrance+49 221 3705 0238+49 221 3705 0238Click up if you have successfully reached Avangate by calling +49 221 3705 0238 phone number 0 0 users reported that they have successfully reached Avangate by calling +49 221 3705 0238 phone number Click down if you have unsuccessfully reached Avangate by calling +49 221 3705 0238 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +49 221 3705 0238 phone numberGermany+39 800 593 864+39 800 593 864Click up if you have successfully reached Avangate by calling +39 800 593 864 phone number 0 0 users reported that they have successfully reached Avangate by calling +39 800 593 864 phone number Click down if you have unsuccessfully reached Avangate by calling +39 800 593 864 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +39 800 593 864 phone numberItaly+64 98 010 362+64 98 010 362Click up if you have successfully reached Avangate by calling +64 98 010 362 phone number 1 1 users reported that they have successfully reached Avangate by calling +64 98 010 362 phone number Click down if you have unsuccessfully reached Avangate by calling +64 98 010 362 phone number 1 1 users reported that they have UNsuccessfully reached Avangate by calling +64 98 010 362 phone numberNew Zealand+351 308 804 783+351 308 804 783Click up if you have successfully reached Avangate by calling +351 308 804 783 phone number 0 0 users reported that they have successfully reached Avangate by calling +351 308 804 783 phone number Click down if you have unsuccessfully reached Avangate by calling +351 308 804 783 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +351 308 804 783 phone numberPortugal+7 498 619 5609+7 498 619 5609Click up if you have successfully reached Avangate by calling +7 498 619 5609 phone number 0 0 users reported that they have successfully reached Avangate by calling +7 498 619 5609 phone number Click down if you have unsuccessfully reached Avangate by calling +7 498 619 5609 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +7 498 619 5609 phone numberRussia+421 233 456 610+421 233 456 610Click up if you have successfully reached Avangate by calling +421 233 456 610 phone number 0 0 users reported that they have successfully reached Avangate by calling +421 233 456 610 phone number Click down if you have unsuccessfully reached Avangate by calling +421 233 456 610 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +421 233 456 610 phone numberSlovakia+34 902 018 071+34 902 018 071Click up if you have successfully reached Avangate by calling +34 902 018 071 phone number 0 0 users reported that they have successfully reached Avangate by calling +34 902 018 071 phone number Click down if you have unsuccessfully reached Avangate by calling +34 902 018 071 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +34 902 018 071 phone numberSpain+90 850 390 2799+90 850 390 2799Click up if you have successfully reached Avangate by calling +90 850 390 2799 phone number 0 0 users reported that they have successfully reached Avangate by calling +90 850 390 2799 phone number Click down if you have unsuccessfully reached Avangate by calling +90 850 390 2799 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +90 850 390 2799 phone numberTurkey+97 223 724 346+97 223 724 346Click up if you have successfully reached Avangate by calling +97 223 724 346 phone number 0 0 users reported that they have successfully reached Avangate by calling +97 223 724 346 phone number Click down if you have unsuccessfully reached Avangate by calling +97 223 724 346 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +97 223 724 346 phone numberIsrael+81 345 790 155+81 345 790 155Click up if you have successfully reached Avangate by calling +81 345 790 155 phone number 0 0 users reported that they have successfully reached Avangate by calling +81 345 790 155 phone number Click down if you have unsuccessfully reached Avangate by calling +81 345 790 155 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +81 345 790 155 phone numberJapan+27 875 502 273+27 875 502 273Click up if you have successfully reached Avangate by calling +27 875 502 273 phone number 0 0 users reported that they have successfully reached Avangate by calling +27 875 502 273 phone number Click down if you have unsuccessfully reached Avangate by calling +27 875 502 273 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +27 875 502 273 phone numberSouth Africa+54 115 983 9407+54 115 983 9407Click up if you have successfully reached Avangate by calling +54 115 983 9407 phone number 0 0 users reported that they have successfully reached Avangate by calling +54 115 983 9407 phone number Click down if you have unsuccessfully reached Avangate by calling +54 115 983 9407 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +54 115 983 9407 phone numberArgentina+973 16 198 704+973 16 198 704Click up if you have successfully reached Avangate by calling +973 16 198 704 phone number 0 0 users reported that they have successfully reached Avangate by calling +973 16 198 704 phone number Click down if you have unsuccessfully reached Avangate by calling +973 16 198 704 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +973 16 198 704 phone numberBahrain+55 113 197 2046+55 113 197 2046Click up if you have successfully reached Avangate by calling +55 113 197 2046 phone number 0 0 users reported that they have successfully reached Avangate by calling +55 113 197 2046 phone number Click down if you have unsuccessfully reached Avangate by calling +55 113 197 2046 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +55 113 197 2046 phone numberBrazil+56 229 382 474+56 229 382 474Click up if you have successfully reached Avangate by calling +56 229 382 474 phone number 0 0 users reported that they have successfully reached Avangate by calling +56 229 382 474 phone number Click down if you have unsuccessfully reached Avangate by calling +56 229 382 474 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +56 229 382 474 phone numberChile+57 15 087 907+57 15 087 907Click up if you have successfully reached Avangate by calling +57 15 087 907 phone number 0 0 users reported that they have successfully reached Avangate by calling +57 15 087 907 phone number Click down if you have unsuccessfully reached Avangate by calling +57 15 087 907 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +57 15 087 907 phone numberColombia+52 554 169 3267+52 554 169 3267Click up if you have successfully reached Avangate by calling +52 554 169 3267 phone number 0 0 users reported that they have successfully reached Avangate by calling +52 554 169 3267 phone number Click down if you have unsuccessfully reached Avangate by calling +52 554 169 3267 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +52 554 169 3267 phone numberMexico+58 241 774 0166+58 241 774 0166Click up if you have successfully reached Avangate by calling +58 241 774 0166 phone number 0 0 users reported that they have successfully reached Avangate by calling +58 241 774 0166 phone number Click down if you have unsuccessfully reached Avangate by calling +58 241 774 0166 phone number 0 0 users reported that they have UNsuccessfully reached Avangate by calling +58 241 774 0166 phone numberVenezuela
-
Avangate emailssupport@avangate.com100%Confidence score: 100%Supportadriana.iordan@avangate.com93%Confidence score: 93%marketingevents@avangate.com88%Confidence score: 88%
-
Avangate addressDe Cuserstraat 93, 2nd floor, 207-208 office, Amsterdam, California, 1081CN, Netherlands
-
Avangate social media
-
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Avangate company
wilcom trusizer
2Checkout.com
51 reviews
192.com
2 reviews
![Web of Trust [WOT] / Mywot.com](/images/business/48-48/128542/web-of-trust-wot-mywotcom.jpg){kind=small}
Web of Trust [WOT] / Mywot.com
16 reviews
Woobox
1 review
QRCode-Generator / Egoditor
4 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.