Worldline
Reviews and Complaints

I made a purchase at a store using Worldline as their intermediary. I paid with Wechat. The transaction was unsuccessful as indicated on the receipt and stated by the store in question. However, Worldline has not refunded the money to me. I have called and emailed with no answer. The store and wechat have both in contact with Worldline on my behalf. There has still been no answer. It has been over a month.

Hi, hope. everything is good. There is one thing though which you might be able to help me with. My wife, MGA Van Dalen, booked a night at Citiez hotel Amsterdam and a mistake occured. She wanted 11 September but sonehow it booked for 20 august and we'd like to cancel that booking. I don't know how it happened.

She booked via worldline of that helps and it was with cancellation insurance included.

Thanks,

Have a good day,

Steve..

1/7/2022 ko sattelment 3000 ka kiya tha but abhi tak mere account me nahi aaya

I have been trying to pay my college fees (PSG College Of Technology) through your gateway for the last 3 days (1/4/2022-3/4/2022) and it always fails. My account has the necessary balance and there are no problems from my end. Please revert. ASAP

Hi it's Maninder Singh. I recently made a transaction on 01-12-2021 for the payment of my NETPLUS bill via worldline. My transaction was processed successfully and amount debited from my HDFC bank account for Rs.707 (payment method credit card) its being 7 days now but the amount not updated in the merchant's account. My bill amount is still outstanding. Please help me to refund my transaction amount so i can clear my bill...

Amount Bank mein nahi a raha hai isliye mujhe a customer care ka number bhejo

Hi it's Manvir Singh. I'm from Ludhiana. I recently made a transaction on [protected]:40:04 for the payment of my NETPLUS bill via worldline. My transaction was processed successfully and amount debited from my HDFC bank account for Rs.707 (payment method debit card) but the amount not reflecting in the merchant's account. My bill amount is still outstanding. Please help me process my transaction or refund me the amount.

Dear Customer care Team,

This is kumar and we run a cable office. We did a transaction through your portal on 19-july-2019 to our TCCL account. It's was done using my debit card and it's 20000 Rupees. The amount got debited in My bank account but it did not the hit our TCCL account. Immediately we made a complaint with our bank and they came back saying that transaction was successful and it's with the merchant bank. I'm attaching the transaction details along and other relevant proof. Please look into this urgently and refund the amount pls. Appreciate your quick response on this matter !

sir I have paid fees of army public school kaluchak on 11 jul 19 of vaibhav sadotra class-iv section (d). the amount deducted from my account but the receipt of payment is not shown in the student profile merchent ref no/ordeer id is [protected] date 11 jul 19 transaction id - wl [protected]-[protected] pleasen update. the school fee is deducted but not updated in the school account. please matter most urgent

Dear sir, I have make KSPC registration on [protected] in the name of JINU P J REG no 10642/2019/kspc.payment done through worldline gateway, unfortunately amount debited twice please re credit the wrong debit to my account itself, trxn id's are 1. 94324-[protected](success), 2. 94326-[protected](failed).I have attached screen shots of messages and application form for your reference, please do needful from your end,
Thanks,
Githin jacob Mob:[protected],
Mail I'd:[protected]@gmail.com

Sir, i have applied for my edc machine surrender on 6/7/2019 and submitted an application to my Axis bank Bhandup w branch.My tid no:- [protected]; mid no:-[protected].Initially i was told that your request will be redressed with in maximum 15 days and i wont be liable for any kind of charges.Inspite of calling for so many times to Mr.Mangesh sutar there is no respond in to the matter and no attention is been paid through out there after.contact info:- [protected]

On 7th July 2019, I have done a payment to Ghmc sports swimming pool membership for three months which is 1500Rs.
I chose world-line payment option and entered credit card details.. and money has debited from my account and I received a payment confirmation from world-line by SMS, as mentioned below.

Credit Card for 1500.00 INR @ Greater Hyderabad Municipal Corporation has been processed by Worldline PG. TxnID:SPORTSS13077020190707-[protected]

But then the receipt of membership was not generated. The webpage was not moving further..

Please resolve this issue by sending back my money, or by generating membership..

All the other people who used other payment options got no issue.. please look into this.

I had paid school fees of my Son from school website and got that message
"Debit Card for 5580.00 INR @ Axilium Convent school Barasat has been processed by Worldline PG. TxnID:[protected]-[protected]"
The amount was also deducted from my SBIBank A/c.However the fees is still showing pending at school website and didn't get any receipt.
Please resolve this issue.
Swarnadip Chanda

I am having two machines one with wire and another one Without wire. TID No.[protected] and another with No56319449. One machine is with wire.Another one is without without wire. My Super Market name is L.R.Super Market situated in Brindavan Nagar Adambakkam Chennai.It is not possible to settle the machine .Both the machines are essential for the business .kindly take urgent steps to settle the issue.My phone is [protected].Shop No.[protected].

We are using Idbi edc machine. I booked complaint on 8th july 2018 @10.52am. NO-CHLD236080718104724
More then 5 days my complaint is not solved. Three times i talk to customer care. They commit to full fill at a emergency basis. But still its not solved. I had worst service from the beginning itself. paper roll supply also very poor. Last time i got rolls after one month. Their persons not visited our shop and simple told shop closed or delivered.

I would not recommend any of you guys to take any service with that company. I used to work as an agent for them, they false-advertise their service to you telling you that you will get the lowest price in the market, which may be true for the first two, three months then it will go up like any of the usual Canada companies with a better Internet like Bell, etc. Also not to mention the wack and petty customer service due to having their customer service center overseas in the DR and not having any customer friendly culture, higher management treat them like slaves, the center is involved in sexual scandals and they get anyone who knows how to say ''apple'' in the phone to talk to customers, plus they pay those poor ppl less than $2.00 dollars per hour making them ''loving''their job even more. The reason why they send you a bell tech pretty much for everything related to the line is because they're renting damaged lines from them to get you a wack cheapy service. Actually, most of the times when you call customer service they don't even have the tools to fix your issue and they always end up sending a bell tech for the reason already explained above. I am posting this just to let you know about their scam, I spent almost two years working for them.

Dear Sir,

2 weeks back I have paid my daughters fee through your payment gateway.
2 payments are successful but three payments are not successful, but the amount was debited from my account. I did this net banking through Federal Bank . I am attaching the images of the failed transaction.

Pls. do the needful

A.P. Polson
e-mail: [protected]@gmail.com
+[protected]

sir ji,
Arjun singh here from gurunanak oil ksk udham singh nagar UTTRAKHAND my contact no is [protected], [protected] we want to inform you we are the regular customer of world line.
our machine is not working last 2 months we are facing the problem give the complain to your staff MR.raj kishor side in charge of rudrapur to change the machine he is saying provide some money for it about 2000RS than we will change it .than we send our staff to bank for changing the machine .according to the bob staff machine cum he told us when the machine will cum its brand new
we received it on 13.9.2017 through MR raj kishor charger is not working & year is mention on machine oct 2015 i think it old machine it is not working due to misguidance of our staff we are facing the problems last 2 months
we are requested you change it & careful about your staff also

We Rathi womens world namakkal, Tamilnadu, India are unable to receive the statement details as well as there is the amount variation.Help us to know how to get the statement details.The concerned bank(Bank of Baroda, namakkal branch) is also refusing to provide the statement details for the swiping machine.
We are unable to connect to the customer care service as well.We need the proper number to contact.
mail us to know the details- [protected]@gmail.com