Avangate’s earns a 2.6-star rating from 92 reviews, showing that the majority of software businesses are somewhat satisfied with e-commerce solutions.
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Avangate order !!
I bought a product using Avangate services,
My order has been placed as "pending" for 4 days,
i Haven't got my Software, The software editor haven't got his money, And avangate support still don't answer to my 5 emails.
I sent them 5 Emails and they don't want to reply,
The order still "pending" and they don't want to accept my money.
I called paypal and they confirmed me i made NOTHING wrong,
NEVER USE THEM AGAIN!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wanted to verify my info
This "company" wanted me to send them copies of my credit card statements AND a copy of a photo ID (DL or passport) so they could verify my identity. A photo copy of my passport...REALLY? This is totally unacceptable in my view. There is no way in the world i'm sending anybody a copy of my passport! They've held up a perfectly legitimate purchase from a well respected vendor that I have done business with before. Needless to say that if I am ever aware that my purchase will be handled through this outrageous group of idiots I will find another way to pay. Avoid these people at all cost!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Sue,
Thank you for bringing this matter to our attention.
Regarding your concern, we have checked our records but were unable to identify any transactions under subri@clear.net.nz.
In hopes of identifying this charge on our end and shed some light on this case, please provide us with the order reference number.
We are eagerly looking forward to your reply, Sue.
Best regards,
Avangate Support Team
www.avangate.com
I have been charged 29.95 USD + fee .86 =NZ $ 35.17 for programme that I do not have nor want. This charge appeared on my Visa account on the date 5 July 2014. This is very worrying as I am a Senior Citizen and the confusion makes me feel I am being ripped off by Avangate of Amsterdam. I am subri@clear.net.nz
300% increase!
My 'original' subscription was to be renewed on 12/24/2013. I get an email from them stating they had charged my bank account $32.32 for IObit System Care v6 (Avangate) for a 'new' subscription on 10/19/2013. Not only is this over twice the price of last year's subscription, it is more than 2 months early?
What do YOU propose I do?
The complaint has been investigated and resolved to the customer’s satisfaction.
NOT GIVING BACK MY MONEY
Hi,
This is Suman Mondal from India. My avangate login Email is [protected]@yahoo.com.I signed up as a vendor with AVANGATE in the month of October, 2012. Stated processing my sales from November, 2012 through my own recruited affiliates and vendors. Funds accumulated till November, 2012 was 1813 USD. The time when I was about to receive my payout on 15 th December, 2012, I received an email from AVANGATE to give access to my product. I sold a full version Antivirus Software and there was no trial offer. Customers had to pay in order to access the product. I told them that there was no license key and it was a full featured software that I was selling and it would not be possible for me to give them the access to my full featured software. Two days before the payment date they sent me a mail telling me that my account has been closed and funds would be held for 180 days (to avoid charge backs and refunds) and then released. I contacted them on 30 the April, 2013 and asked for the funds release date. CATALINA AVRAM emailed me back telling me that funds would be released on 16 th June, 2013. till date all sales are intact, customers are happy with product and support. Right now I am using FastSpring as they are the best. Since last three weeks I had sent 4 email to AVANGATE SUPPORT to inform me the amount which would be sent to bank on 16th June, 2013, which is OBVIOUSLY 1813 USD, but till date no reply. I assume that now they are trying to avoid my emails and steal the money which is rightfully, lawfully mine.Toady I have sent them my last email and waiting for the reply. In the meantime I have also contacted my lawyer, who is my DAD, and we are ready to file a case against them but we are waiting latest till 18th June, 2013 for the funds to arrive. I see the a lot of complaints from the customers who purchased through AVANGATE and that is really bad. They might be a big company or so, but I am also ready to play hard balls with them if they try to cheat me. 1813 USD for an Indian is a big money and I will not lose it. And when i mean NOT its is really a NOT. Would be waiting for their reply as well for my funds.
license key
Avangate took my payment but until now i did receive my license keys. I have been asking thru emails but i got no reply from them. It is very frustrating that i made my payment thru this company, i would encourage everybody not to transact with them. I did receive what i purchased.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Felix,
Unfortunately your message does not contain the necessary amount of details needed for us to locate your order in our database. We've tried searching for an order for BitDefender under your name but have not found anything. If you require our assistance, please feel free to reply here with your order reference number so we can begin an investigation. Please note you can also contact us directly by using the customer support contact details we provide on our official website: http://www.avangate.com/company/contact.php
Kind regards,
Avangate Support Team
sir, my name is felix nmehielle, my company is total surveys integrated services at 37, wike road mile 4 rumuepirikom port harcourt nigeria. box, 18211. i bought bitdefender 2011 anti virus online, but i lost the main. after instalation i could not get the security key. please kindly resend the key for me. thanks. felix nmehielle
Fraudulent Debit Card Charge
Friday 2/22/2013, I connected to a site (Playhive) to download a patch for a game and I had to give the number of my debit card to set an account and get a free membership for 5 days. I have printscreened the page and it is well written that no charge would occur on my card. I checked my account just after to see that a pending amount of $29.99 had been...
Read full review of Avangate and 2 commentsPC online support
These are thieves as stated by Alex. When calling them through Internet search, all they say with their Indian from India accent 'not to worry' and keep on repeating that over and over. And that's when one has to worry. They charge me $269.95 for online PC SUPPORT for a year, until the problem is fixed. After a few hours remotely working on my laptop, the...
Read full review of AvangateSpam & impossible to contact
Two days ago, I purchased a 7 day trial for a file downloader called" Media Finder" (now, even the initials sound like a scam).After downloading the program - which was billed via, " Avangate B. V"., I found that it can't find any files at all. Also I was immediately hit with spam pop-ups and my spyware programs went crazy blocking malware attacks. Attempting to contact customer support is impossible as no-one responds. Then I receive an email saying that I will be automatically billed for a full version update and when attempting to cancel it out - nothing happens. Readers beware - this is a scam. They charge you over double for what you pay for the 7 day trial offer if you attempt to cancel afterwards as a "processing fee".The trail of different company names associated with this group is also a give away.
Was charged 19.95 twice for product that I never ordered
Gentlemen; On January 3, 2013 I was charged for something that I never ordered do not have an idea of what it is and Avangate iobit.com withdrew from my bank account not once but twice the amount of $19.95 for a total of $39.90. I would appreciate the reinbursment of the money involved, being that I was never informed of such transaction and no permission was asked to do such thing. My Email address is [protected]@yahoo.com. My name is Pedro Colon Correa. phone number [protected]. Thank you and I look forward to hear from you.
If I ever order anything from this company again please shoot me. They take your money and then do not stop taking your money even after your request to stop. They do it by not confirming your order or confirming your cancellation or requested changes. You will never know what they have done until money comes out of your bank and only then will you realize what they have done.
Did not ask to renew
I was charged $19.95 on my credit card for renewal that I did not authorize and I did not order the date charged 11-12-12 reference #8684 plus a charge .59 for foreign transaction fee. AVANGATE IOBIT, COM #[protected] is the number on my statement. I expect a refund for the entire amount. This is ### that they can charge on my credit card without my approval. Please give me a call and let me know this is taken care of. Sincerely Delores Williams [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Tony Wojnowski,
We have identified the order you have referenced as having the number [protected] in our system. As a result of your request, the automatic renewal option connected to your subscription has been permanently deactivated. At the same time your refund request has been forwarded to the Software Publisher, consequently you should expect to receive an email message from IObit within the next two business days containing an update on the status of your refund request.
If you need further information on this subject, please let us know.
Best regards,
Avangate Support Team
www.avangate.com
To whom it may concern
I just recieved a charge to my Presidents Choice credit card mc #---- ---- ---- 2183 for $60.51 U.S.. Please cancel my subscrition to your service if it was a "automatic reorder" I might have set up some time ago.If you could, please refund me the balance of my charge and discontinue the acct.asap.
Tony Wojnowski
e_mail awojnowskisart@rogers.com
Yours Tony Wojnowski
Dear Delores Williams Harris,
Please note that this order was placed as an automatic renewal because this option was enabled during your first purchase from http://www.iobit.com website. The auto-renewal policy is communicated to the customer in the Software / Service Provider`s Terms and Conditions, that you agreed to when you purchased the software. By taking advantage of the auto-renewal feature, you benefit from product service without interruption, you save time and effort by avoiding a soon manual renewal and above all, you are entitled to upgrade absolutely free of charge to the upcoming versions.
Following your post in this thread, your refund request has been forwarded to IObit and a resolution regarding this case will be provided to you via email within the next 2 business days (please check your inbox for further correspondence from IObit). Should you require more information on the subject, please contact us either by using the contact coordinates provided here http://www.avangate.com/shopper-support/ or by simply replying in this thread.
Best regards,
Avangate Support Team
www.avangate.com
Horrible services
I purchase Bitdefender Total 2013 yesterday then I looked the status of my order online and it said that was pending.
I contacted Bitdefender company (Avangate - guy from Romania) and they gave me a trial software until I get the right product.
Later in the afternoon I get an email asking for a copy of my ID and the billing address so I wrote to them asking if they are crazy because I'm not sending my information to God know where...and more that the guy that I talked to wasn't even in USA and I paid with paypal so I don't have to have headaches like this.
Today I checked my order and it was gone.
HORRIBLE COMPANY! Don't buy this product because it's too much headache for the price.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear camerabr,
Please note that Avangate performs additional verification procedures in exceptional situations where the validity of a particular order cannot be fully confirmed. In regards to your case, we wish to remind you that you have also been provided with contact details you could use in order to provide us with feedback that would have helped in the validation of your purchase. As a result of your complete lack of cooperation and also based on the terms you have communicated to us, your order has been voided and the corresponding amount was unblocked in your account - please see your feedback below:
"I normally pay my online purchases with paypal so I don't have to deal with ### like this.If you don't agree just cancel my order and I'll buy Mcfee."
We have also double-checked the information you submitted in the order form and we can confirm that the verification procedure was triggered correctly due to the inconsistencies presented by your online order. If you need more information concerning the reasons for the above discussed validation procedure please contact us by phone at the number provided here: http://www.avangate.com/shopper-support/
Sincerely,
Avangate Risk Team
www.avangate.com
Charged $19.95 for renewal of product I did not originally order or wish renewal of
I received an e-mail yesterday that I was charged by Avangate with order #[protected] for a renewal of 1x Advanced SystemCare Pro v5 and they debited $19.95 from my Chase checking account, they did this also last year and I was able to contact them and get a refund after many weeks, but now there is no one that will refund this as when I called the Avangate phone number [protected] and talked to "Ann Marie" I was told I ordered this product and I told her I did not and she fought with me on this and said it was a renewal I requested and I finally said I just wished a refund and for the automatic renewal to stop, she said she would send an e-mail to Iobit requesting my refund and would send me an e-mail confirming this refund was coming and the the renewal was stopped. I then received an e-mail from Iobit saying they received a request and I had to contact them via an e-mail address to confirm I wished this refund, I tried to and the e-mail was bounced back to me and they never and cannot receive it, I then called Avangate again and was told that they would send another e-mail and that they had stopped the renewal but could not give me a phone number or give me a supervisor or send me an e-mail themselves of anything they had done and did not give a reason, I then received another e-mail from Iobit again confirming I had asked for a refund and could not contact them and it told me to contact them with the same inaccessible e-mail. So I am forced to ask you to help me to get this money bac k and to stop this scam I am enduring every year at their hands, I am disabled and cannot afford the stress of this or them to take money out randomly out of my account, I hope you can help me, Meaghan Ellis, New Jersey my e-mail is Meagahn [protected]@verizon.net
The complaint has been investigated and resolved to the customer’s satisfaction.
I've just noticed £16.95 taken from my account that wasn't authorised by Avangate*Iobit, Amstelveen NL ! I've no idea what it was for or how they got my details!
FECHA 28.11.2015 Nº PEDIDO .-[protected] Nº FACTURA.-BV2079148 TOTAL .- 78, 57 euros Que sin previo aviso y si mi consentimiento me cargaron dicho importe y ahor no puedo contactar con ellos para que dicho importe me sea REEMBOLSADO en la tarjeta que han usado para quitarme dicho dinero o se pongan en contacto conmigo para su REEMBOLSO de 78, 57 euros por parte de la empresa AVANGATE*IOBIT.COM ya que dichos productos me retrasaban el pc y los quite y enseguida me cargaron el importe injustamente pues no se me avisa de dicha carga y cuando veo en la tarjeta dicho importe voy a proceder a denunciarlo ante la Guardia Civil para que dicho importe se REEMBOLSE en mi cuenta gracias eusebiopedrorm@hotmail.com tengo 60 años y no se muy bien manejar el ordenador nuevo siempre he estado con el XP y hace unos años tengo este nuevo de Windows 7 y eso programas me retrasaban y me hacían mal a mi ordenador según un tecnico GRACIAS
Dear Meaghan Ellis,
Given the communication problems you have described above, we have just forwarded your refund request to the Software Publisher (IObit) along with the complete information provided in this thread. Consequently, you should expect to be provided with a decision in this matter by email within the next 1-2 business days. If you do not receive any updates regarding your refund request within the aforementioned time-frame, please reply in this thread so we can proceed accordingly.
Best regards,
Avangate Support Team
www.avangate.com
any dvd cloner
Also in Europe exist numerous complaints available for these kaaskoppen (eggheads filled with Straw)-
So they became a member in my list called "Never ever"
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear haribo Gummibär,
Please note we have already replied to you on the other thread you had opened: Avangate.com — They receive payments and no support
Unfortunately your message does not contain the necessary amount of details needed for us to locate your order in our database. If you require our assistance, please feel free to reply here with your order reference number so we can start an investigation in the matter. Please note you can also contact us directly by using the customer support contact details we provide on our official website: http://www.avangate.com/company/contact.php
Best regards,
Avangate Support Team,
www.avangate.com
Credit Card being charged without consent
Dear Avangate/ Media Finder Support Team,
On July 5th, 2012, I have agreed to purchase the TRIAL version of media finder (order no. #[protected]), which states for 7 days for USD4.95. Since I did not find it useful, I have opted to delete the software from my laptop, though i find it strange that the icon still appears and can be access.
Little did I know, you will automatically put me on FULL subscription, which in my opinion, what is the purpose of having a TRIAL version then.
Secondly, only recently I found that the charge of USD69.95 was made automatically on July 12th, 2012, instead of billing me the invoice, which I would then have the option not to accept.
Hence this is deemed unethical, as it implies that you keep my credit card security details. For your information, I have also liaised with the Bank issuing my credit card (Maybank) and relay the matter.
I truly appreciate that you refund the amount billed and resolved the matter immediately.
Dear Media Finder Support Team,
As can be seen in the above, I have just realized that my credit card was charged. Even if I read your T&C again, I understood that you will bill the invoice instead of having the transaction done, it also implies that you may have my credit card security details which is a security breach and illegal.
As I have emailed you my order reference number, appreciate if you could do the necessary. Your immediate action is very much appreciated.
Shahril Redza Ab Razak
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Shahril Redza Ab Razak,
We have already replied in regards to this issue on the other thread you have opened: Avangate / Media Finder — Credit Card being charged without consent
Best regards,
Avangate Support Team
www.avangate.com
Dear Shahril Redza Ab Razak,
We're intrigued by your statements concerning this issue, which is why we're going to take you through a step-by-step review of your purchasing experience.
On July 5th you've accessed the Media Finder website in order to purchase a trial for the "Media Finder Full Premium Year Subscription". Once you have reached the billing form, after putting in your billing details but right before you reached the section of the page requesting for the payment credentials, you were shown the following highlighted message:
"Your 7-day trial lasts until July 12, 2012.
If you do not want to continue using this product/service, you can cancel the new license purchase before the trial ends and you will not be charged (we will email you 5 days before the trial ends to remind you). Otherwise, you will automatically pay 69.95 USD to continue using without interruption the product/service."
Underneath this message there was the section dedicated to receiving your payment credentials which you provided in order to make the payment. As soon as the payment was processed you have been automatically redirected to a Media Finder Thank You page where you have been provided with your licensing details, a step by step guide on how to use the service and - at the Cancellations and Refunds section of the page - the following information "If you decide you do not need this service during your trial period, go to Cancel Account within the time limit of your trial and you will not be charged for any further account extension.". Furthermore, on July 7th you have been sent an email with the subject "Trial of Media Finder Full Premium Year Subscription - Automatic billing notification " which (among other details) it clearly and explicitly stated the following:
"Your trial will expire on July 12, 2012. On that date, Avangate will
automatically attempt to charge your Visa/MasterCard/Eurocard account
with the full value of this product/service (69.95 USD), in
accordance to the http://mediafinderpro.com/thankyou.php Terms &
Conditions that you agreed with when you placed the trial order.
Please make sure that enough funds are available in your
Visa/MasterCard/Eurocard account, so you can continue using Media
Finder Full Premium Year Subscription without interruption."
Taking the above given details into consideration we consider that all necessary steps were taken to make sure you are fully informed about the service you are subscribing to, as well as the billing mechanisms associated with it. Nevertheless, your refund request has been relayed to the Service Provider (http://media-finder.net) on August 3rd and a positive resolution has been received by Avangate on August 7th. As a result, the full refund in the amount of 69.95 USD has been issued on the same date and you have been sent a written confirmation of this operation by email. We're expecting for the transaction to be completed within the next couple of days.
If you have further questions in regards to this case, please reply in this thread or get back to us by using our contact details located here: http://www.avangate.com/company/contact.php
Best regards,
Avangate Support Team
www.avangate.com
Selling pirated software
Smart Tweak Avangate is a company selling installations and rights to download programs with license. I downloaded software and paid for it $7. I tries to install it but without any result. Ok, $7 not too much. But after a month they take additional $30 for using this fake program. SCAM!
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear fanie rossow,
We have checked our records and didn't find any transactions matching the details you have provided. We advise you to check your bank statement and contact the company which charged your account in order to properly address the issue you're faced with.
Best regards,
Avangate Support Team
www.avangate.com
85449473057308733445827 - we experience the same problem. they have deducted for the past four months and no joy.
fanie rossouw
Dear MaRco85,
At this moment we cannot locate your order in our database due to the insufficient identification details provided in your post. Consequently, please reply in this thread and provide an order reference number, the email address you have used in order to register for this subscription and the date on which you have registered so we can look into this case and provide you with the required feedback.
Best regards,
Avangate Support Team
www.avangate.com
Deceptive practice
This is the third entry of a complaint about Avangate. It follows the form of the other 2 posted on your site at different times on June 20. in that I have entered Avangate's correspondence and provide my response to it.
##########################
Dear Avangate,
I thank you for your reply to mine of June 20, inst.
In response you have said:
"In case you do not want to continue using Media Finder Full Premium Year Subscription after June 21, 2012, you can cancel this billing by accessing your Avangate myAccount at: https://secure.avangate.com/myaccount/my_products/?type=stop_trial&l=2Xrl83GapeuN2HGmcq%2B6apqRuKc%3D
=================================================================
Please confirm if you agree for Avangate to make this refund. If not,
please contact the customer directly, in an attempt to solve his issue:
Client Name: John Graham,
Client E-mail: [protected]@gmail.com
Amount: 70.18 AUD
Reference #[protected]
Address: Magisterio Nacional 202 Tlalpan, Mexico City 1409o D.F., Mexico
Telephone:
Fax:
Product: 1 x Media Finder Full Premium Year Subscription
Please note that if an answer is not received in a timely manner, we will consider that you agree to this refund request, and we will proceed with the cancellation of the above mentioned order, based on the customer's request. For an efficient solution, you should always reply this notification.
We are looking forward to your confirmation. Please contact us by e-mail at [protected]@avangate.com
Sincerely yours,
Avangate Team
http://www.avangate.com
[protected]@avangate.com
I would like to respond to your letter by asking why the option you have provided Media Finder in your most recent communication is not presented to customers on your website.
For once again you provide me with a direction to cancel. Again, I attempted to use the direction you do provide for those wishing to cancel. Avangate states:
"In case you do not want to continue using Media Finder Full Premium Year Subscription after June 21, 2012, you can cancel this billing by accessing your Avangate myAccount at:
https://secure.avangate.com/myaccount/my_products/?type=stop_trial&l=2Xrl83GapeuN2HGmcq%2B6apqRuKc%3D"
I followed Avangate’s advice again and, as before, it took me to a page that did not provide the cancellation option.
This is not merely frustrating but appears an intentional attempt by Avangate to prevent the client from exercising their contractual right to cancel. Avangate does this by initiating the shift from a 7 day trial to an annual full membership a day or more before the stated change-over date. Having announced to the client that this change-over is in motion, they then prevent the client from informing Avangate that they wish to terminate.
Media Finder is provided with an email address so that they can inform Avangate whether or not they will enable clients to cancel their accounts. The client is left waiting while Media Finder decides.
Whether or not Media Finder and those businesses using Avangate are aware of this process I cannot know. Given the the appreciable difference between Media Finder's charge for the trial period (AUD 4.97) and the charge for the annual service (AUD 70.18), the businesses using Avangate may well know and accept what Avangate is doing. For clearly Avangate and their affiliates would benefit if the client did not protest and simply paid up.
However, the process adopted by Avangate is fraudulent in that it states contractual conditions that Avangate does not keep. As a consequence those businesses using Avangate fall in their shadow.
The business concerned in this instance is Media Finder. I found it an excellent service and would recommend it to those seeking educational resources across a wide range of subject areas. I would consider rejoining Media Finder but only if it dissolves its relationship with Avangate, or if Avangate makes a public apology and alters its procedures.
I have chosen to make use of the email address Avangate has provided to Media Finder to bring this matter to a satisfactory conclusion, for which reason I have CC’d Media Finder so that they are in no doubt of my position, a position that many other people have had to face because of the deceptive behaviour of Avangate. For confirmation of this widespread dissatisfaction with Avangate I refer you to http://www.complaintsboard.com/complaints/avangatecom-c207911.html
I formally ask both Avangate and Media Finder to cancel my contract forthwith and to rescind to my account any amount exceeding my payment for the 7 day trial period.
Thankyou for your attention,
Dr John Graham
P.S. I am grateful for the service provided by the Complaints Board. Thanks.
The complaint has been investigated and resolved to the customer's satisfaction.
after paying for avangate support and reading past customers complaints I decided not to download their software and tried to cancel the order. Trying to get a link in order to get through to my account was impossible as i was given a complicated 80 symbol code( which they changed every 24 hours)in order to access a password .This did not work.I am now in a position where I am going round in circles and not being able to get a refund or cancel any future standing orders. I would advise anyone to steer well clear of this company.
code numbers do not work code numbers are ztu5ntm2ngeyotu4yzcy
These people have taken out 25.90 from my bank account. These people should be prosecuted.
Dear Koos vd Wetering,
This type of situation can be solved by contacting the Software Publisher (IObit) directly and asking for the license(s) to be reactivated. Usually this kind of request is being solved in less than 24 hours. Please note that you can reach the Software Publisher by using the following contact details:
Support Email: support@iobit.com
Support URL: http://www.iobit.com/onlinefeedback.php
If you happen to have further input regarding this case, please let us know.
Best regards,
Avangate Support Team
www.avangate.com
Dear Sirs,
My Pc crashed and I therefore lost my license codes for Advanced SystemCare Pro 6 and Malware fighter.
My email address is anenkoos@tiscali.nl and I sincerely hope you can help me out.
In the meantime my PC has been almost re-installed but the codes are failing and I can't use my purchased versions.
Yous sincerely,
anenkoos@tiscali.nl
Dear Customer,
We're sorry to hear that you believe Avangate is intentionally not providing customers with a way to cancel the automatic billing option. We would like to remind you the in one of the emails you have received shortly after your initial purchase of the 7 day trial from Media Finder there were 2 paragraphs included:
1) "If you want to cancel you license automatic recurring, please follow this link: http://mediafinderpro.com/cancel.php"
2) "To get further payment support for your purchase, please sign-up
using your email address swicisit@gmail.com to Avangate myAccount at
https://secure.avangate.com/myaccount/?lang=&e=swicisit@gmail.com&k=.
With Avangate myAccount you can:
* View order details and keep track of your online orders status
* Gain instant access to your online shopping history
* Re-download license keys/codes* and download invoices
* Manage your subscription payments (auto-renewal), if your
product supports such an option.
* Renew the license of the purchased software when it expires
* Find support contact details such as phone and email addresses
of software publishers
* Download the installation files of the purchased software (if
Download Insurance was also purchased with your product)"
Not only that you were provided with the means to cancel this renewal through Media Finder, but you were provided with the option to login to Avangate's MyAccount and change it yourself. There was nothing hidden from you, everything was in clear sight, in the most important email sent regarding your purchase - the email with the license key.
Moreover, please note the fact that Avangate sent an email as a reminder regarding this automatic renewal, 5 days before the actual payment. We have notified you of the date and amount of the charge and you were also presented with the option to cancel the automatic payment.
The original order was placed on the 13th of June and the automatic order was placed on the 20th of June - which makes the billing date the 7th day of the trial. In some cases, for special products sold by other vendors, the billing date for a subscription may be a day before expiration to ensure the fact that the subscription is continuous - but this is not the case here.
As you have received a refund as per your request, we consider this case closed and would like to thank you for taking the time to read our reply.
Best regards,
Avangate Support Team
www.avangate.com
when i bought this, (today) i had a problem too. i emailed, they answered rapidly, i followed directions and yeayyy, it WORKED. then i ran the program -- OMG, terrific. it cleared up a ton of problems in a very short time. give them another chance -- they're terrific. frena
premature billing no refunding
On 20 June 2012 17:07, Avangate Customer Service wrote:
Dear customer,
You are receiving this message because you have requested to create a new user account or to recover the login password to the Avangate myAccount (https://secure.avangate.com/myaccount/).
In order to set a new access password, please access the following link.
To avoid truncated link errors, copy/paste the entire link below into your web browser (please do not click the link directly):
https://secure.avangate.com/myaccount/?e=swicisit%40gmail.com&t=[protected]&h=x2mcqYtkoeDFuoqmjZeWnZaJ2aiJanLana2rq4ardqixsIGwgHaC3g%3D%3D
The link will expire in 24 hours.
If you have not requested this email, you can ignore it and no changes will be initiated.
Best regards,
--
The Avangate Team
https://secure.avangate.com/support/
[[]]
YOU RECEIVED MY MESSAGE BECAUSE YOUR WEBSITE REFERENCE FOR CANCELLATIONS DIRECTED ME TO YOU. SO I DID NOT RECEIVE YOUR MESSAGE BECAUSE I REQUESTED A NEW USER ACCOUNT, AS YOUR MAIL STATES.
INDEED MY EXPERIENCE LEADS ME TO RECOMMEND THAT NOONE OPENS A NEW ACCOUNT WITH YOU AND THAT ALL ACCOUNT HOLDERS CANCEL THEM.
THE REASONS FOR MY ADVICE ARE GIVEN BELOW, AND YOU CAN READ THEM ON http://www.complaintsboard.com/complaints/avangatecom-c207911.html
WHERE YOU WILL FIND AVANGATE DESCRIBED AS A "SCAM".
Dear Avangate,
TODAY IS WEDNESDAY 20 OF JUNE, 2012. IT IS ONE DAY BEFORE 21 OF JUNE.
AS PER YOUR CONFIRMATION MAIL 13 OF JUNE, I REMIND YOU OF WHAT YOU WROTE:
Your trial will expire on June 21, 2012. On that date, Avangate will
automatically attempt to charge your Visa/MasterCard/Eurocard account
with the full value of this product/service (70.18 AUD), in
accordance to the http://mediafinderpro.com/thankyou.php Terms &
Conditions that you agreed with when you placed the trial order.
Please make sure that enough funds are available in your
Visa/MasterCard/Eurocard account, so you can continue using Media
Finder Full Premium Year Subscription without interruption.
IN THE LIGHT OF YOUR OWN WORDS, THE PROCESS YOU HAVE INITIATED TODAY IS ILLEGAL. I ADVISE YOU TO IMMEDIATELY RESCIND YOUR ACTION, WHICH, AS IS CLEARLY DOCUMENTED BY YOUR OWN CORRESPONDENCE, TRANSGRESSES THE TERMS AND CONDITIONS OF THE AGREEMENT I ENTERED INTO WITH MEDIAFINDER.THIS SORT OF ACTION DAMAGES THE RELATIONSHIP BETWEEN MEDIAFINDER AND ITS WOULD BE CLIENTS. BECAUSE OF YOUR PREMEMPTORY ACTION, I WILL SURRENDER THAT RELATIONSHIP AND PROCEED TO CANCEL THE BILLING OF $AU 70.18.
YOURS TRULY
DR JOHN KENDELL GRAHAM
The means you provide to execute cancellation does not enable me to do so, It takes me to a page that invites people to make an account with Avangate. I require that this letter serve as formal notification of my cancellation and ask that you confirm this by return mail.I will inform Media finder of this action.
Thankyou for your attention.
The complaint has been investigated and resolved to the customer’s satisfaction.
refusal to acknowledge funds recieved
i happened to be out of the country, so for some reason, my credit card wasnt being accepted online. i tried to purchase software off the retinax website through avangate. and was mailed details through which a wire transfer could be effected. i wired said funds to avangate bv 3 weeks ago. my bank has confirmed to me that the recieving bank has indeed recieved the funds. but avangate insists that it hasnt recieved it . even though i mailed a copy of the telex to [protected]@avangate.com to reconfirm. i havent recieved the software i ordered, avangate still claims funds are yet to be recieved and thus order is incomplete. dont understand what exactly is happening. #order: [protected].
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear accom,
Based on our records, we can confirm that order ref. no. [protected] has been processed and delivered on 2012-07-11. If for some reason you still do not have access to the purchased products/services, please contact us directly so we can look into the problem.
Best regards,
Avangate Support Team
www.avangate.com
The exact same thing happened to me. I wired funds one month ago and have left my bank account but avangate say they have not seen the funds. #order: [protected]
Dear customer,
We have located your order in our database and based on our records we can confirm that we have received confirmation of your payment within the past 24 hours. As a result, your order ref. no. [protected] has been processed and delivered to the email address provided in the billing form during the ordering process.
If you have further questions regarding the status of your payment/order or if you have other payment related questions, please get back to us by using the customer support coordinates located on our official website: http://www.avangate.com/company/contact.php
Best regards,
Avangate Support Team
www.avangate.com
Refund
Dear. Dear avangate support team
Hi. media-crawler have made an unauthorised charge from my account too. I have bought trial account on [protected]:40:41, but my trial will expire on April 17, 2012, they charged me $69.95 from my account . All e-mail for support service of canceling subscriptions returned. I have disabled auto renewal but they charged it anyway. My "order number" is [protected]. All this is very similar to theft. I need this money back. my name is Seung-Hun, SHIN Please check and refund.
The complaint has been investigated and resolved to the customer's satisfaction.
I cannot download anything like before and it is taking long to update new stuff .ORDER REF. NUMBER [protected] DATE-TIME 12/19/2011 7 Robert Ramsingh E-MAIL rramsingh199318@gmail.com
Dear xinru,
Please double check the documentation and all correspondence received as a result of your purchase as the service you have contracted and paid for was a 7-days trial, not a 30-days trial. Please note that the correspondence was sent to you in both English and your native language. If you have further questions regarding this case, please either reply in this thread or contact us directly via the contact coordinates provided on our official website http://www.avangate.com/shopper-support/
Best regards,
Avangate Support Team
www.avangate.com
Hi, avangate support team,
media-crawler have made an unauthorised charge from my account too. I have bought trial account on 2013-01-10, but my trial will be maybe a month. They charged me $69.95 from my paypal . Now I want this money back. My "order number" is [protected]. My name is Xinru Xu. Please check and refund, thank you!
Dear Beatrice,
Your order was cancelled and the amount was refunded on the 22nd of November, please check your account or get in touch with your bank to confirm the refund.
Thank you,
Avangate Support Team
www.avangate.com
This is Beatrice Seasay who is still waiting to be contacted by someone or by email about my refund of $29.95 FOR ONE OF YOUR PRODUCTS, I did not recieve.Please give me back my refund and make sure that I am cancelled my subscription from your website.This is definetely a ripp off.The order number is [protected].
It was not that difficult to take my money from my credit card now was it ? This is Beatrice Seasay again.I was unable to use the email above that was given to me so, please give me another way to get my refund.
Dear Beatrice,
Avangate offers software vendors a full featured eCommerce platform, expertise and tools to sell and promote software online. We do not make any products. For information or technical assistance regarding a specific software product or a service, please contact the software publisher directly. Their contact information is:
Contact URL: http://www.media-crawler.com/en/cc.html
Support Email: support@media-crawler.com
We have however forwarded your request to them, but if you do not receive any reply from them within the next 2 business days, please get back to us by either posting a reply here or by emailing us to support[AT]avangate.com.
Regards,
Avangate Support Team
www.avangate.com
My name is Beatrice Seasay, and I just bought one of your products last week. I have tried in three computers and just cannot use it . Please get back to me ASAP, or give me a refund immediately.My reference number is [protected]: iT WILL ALSO BE NICE TO SPEAK TO A PERSON OR CHAT ON LINE. Thanks, I do need these simulations quickly.
Dear Bryan Harper,
The order number you have provided is valid, your refund request has been forwarded to Media Crawler and a reply will be provided to you within the next 1-2 business days. The decision will be provided by email, at the address we have on file for your order: we*******2@yahoo.com
Best regards,
Avangate Support Team
www.avangate.com
(order reference number: [protected]
Povrat 53,54 EUR
neovlašteno otuđivanje 53, 54 EUR
Poštovani, dana 14.03.2011. godine tražio sam detaljnu navigacijsku kartu Republike Hrvatske za moj mobilni navigacijski sustav TARGA PNA-E3530. Tako sam došao na spornu stranicu media-crawler i oni su me tražili da platim 1, 52 EUR za jednokratno pregledavanje a također sam odmah da ne želim pregledavanje za više puta. Nažalost oni traženu navigacisku kartu nemaju i time sam završio pregledavanje i zatvorio stranicu na internetu Ništa nisam kupio, ništa skinuo na računalo i to sam platio 1, 52 EUR-a. Dana 21.03.2011. godine neugodno sam iznenađen time da me tvrka Avangate*media-crawler tereti za 1, 52 EUR+53, 54 EUR-a. Ništa nisam kupio, ne trebam kupiti niti sam nakon 14.03.2011. otvarao spornu stranicu. Nisam dao pristanak da mi se s računa MC 543778 skine još 53, 54 EUR-a. Smatram to neovlašteno otuđivanje mog novca sa mog računa bez mog pristanka, za neizvršenu uslugu i nepostojeću robu. Problem sam prijavio mojoj banci Zagrebačka banka d.d. Virovitica, Croatia i trežim povrat otuđenih sredstava u iznosu od 53, 54 EUR-a.
Molim da me o rješenju povrata izvjestite na e-mail: bsvoboda.[protected]@gmail.com
S štovanjem
Branko Svoboda, prof.
33000 Virovitica
A. Mihanovica 71
Republika Hrvatska
tel/fax:+[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear Branko Svoboda,
At this moment, the standard support language used by our support system is English. Support for any issue related to our services is also available in German, French, Spanish or Italian.
Please provide feedback or send us an email written in one of the languages mentioned above in order for us to be able to assist you.
Thank you in advance for your understanding.
Best regards,
Avangate Support Team
www.avangate.com
Avangate Reviews 0
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I was having trouble with my computer and Driver Support. So I searched the web and came across AVANGATE. They said I had 12 Drivers not right, and one was missing. I had Norton. They told me to cancel it out. I explained to them, that I was 62 (now), disabled and knew nothing about computers. I said all I did was read my mail-never junk, and go to Face Book once in awhile, and pay some bills. Well my paper work stated it was on June 24, 2014. My husband has retired and we bring home around $2500.00 a month. He has to pay insurance, life insurance for him so I won't have nothing, etc. We are also raising our grand-daughter. When I tried to write them and ask them what they did, support@techliveconnect.com (with AVANGATE), they did not respond back. I have written 3 letters and heard nothing. I have paid $500.00 which I am just sick about. I had to put it on my charge card. When I tried to write them, I did say for $500.00, I would like to know if my computer is covered for viruses, back up files, etc. They will not get back to me. I have had mental problems in the past, seizures, can't drive, and my husband is suppose to be my representative. Oh how I hate myself. You have no idea. They told me how to get the key for Driver Support and give it to them, and when my daughter helped me, they canceled me and there was no stopping them. $500.00 for what? I told them since they canceled me out, I wanted my money back. They said they only allow 4 days for returning. Please Help Me. I honestly don't know what happened. I do know what self esteem I had left is gone. I am so over whelmed. Thank you for anything you can do. I do know that I paid to have Microsoft Essentials put back on my computer. It used to be free. I thought I paid $400.00 and looked and it was $500.00. They did add on for some reason. Thank you.
After AVANGATE got through with my PC it took from 30 min. to an Hour for it to load up. I tried to get back in touch but they blocked all the numbers so I had to get Guru aid to fix it for me. I would like a refund thank you LC Johnson, Kelton@Camtel.net
On 04/04/14 My account was debit with two purchase of 49, 95 $, i never buy something with this compagny
what can i do against them and asking for a refund ?