Avangate
Reviews and Complaints

Dear kpluskota,

Please note that any technical issue related to product functionality is to be addressed to the software manufacturer from which you have purchased the respective item. If for some reason you cannot contact the software publisher, Avangate can assist you by forwarding your issue to the appropriate party.
Unfortunately your post does not contain any order identification element, therefore we have not been able to locate your order in our database and investigate this case thoroughly. Consequently, we kindly ask you to either contact us directly or reply on this thread with your order reference number so we can look into this issue and take every measure required to rectify it.

Best regards,
Avangate Support Team
www.avangate.com

Dear Steven Fincher,

We have identified your order as having the reference number [protected] within the Avangate system, it seems you have never contacted us in order to get help with this issue. Subsequent to your complaint in this thread, we have just sent a notification to the software manufacturer in order to make sure that you get access to the products as soon as possible. We're expecting the issue to be corrected in due time, therefore please get back to us if you don't receive a solution to your problem within the next 24 hours. Please feel free to keep us updated on the status of this event either on this thread or by using our contact details found here http://www.avangate.com/company/contact.php (we provide a 24/7 customer support service).

Best regards,
Avangate Support Team
www.avangate.com

purchased product then cancelled immediately while tech was helping to install and advised it would cost $200+ to remove some problems before installation. part of cost was immediately refunded. extra charges were double billed and only 1 of 2 charges were refunded after a month of almost daily requests. cannot recommend this company to anybody.

I have been buy product from http://www.massmailsoftware.com/(atomic email sender & Atomic Mail Verifier) to 5 February 2016. I have been pay 129.70 USD via paypal(i have been used PayPal account of our friend MOHANDEEP SINGH, email id " mohandeepsingh@hotmail.com" ). My order reference number Is [protected].
But i have not received product LICENSING INFORMATION. I have been many time contact via email (support@avangate.com). But i have not received any reply from "http://www.massmailsoftware.com" & "www.avangate.com".

Dear Tony L.

We're sorry to hear about your situation. Depending on the manner in which you wish to solve the current situation (meaning if you chose to have the technical issue resolved, or whether you decide to cancel the order) you can contact both IOLO and Avangate as follows:

In order to solve the technical problem itself, please contact IOLO directly at:

Contact URL: http://iolo.com/customercare/
Support Email: avangatesupport@iolo.com
Support Phone: [protected] (US)

In order to cancel the order and receive a full refund, please provide us with your order reference number by replying in this thread or by contacting us directly (phone/email) at the contact details for customer support provided on our official website: http://www.avangate.com/company/contact.php
NOTE: the refund can be processed by Avangate only if the original payment was processed by our company.

Best regards,
Avangate Support Team
www.avangate.com

I made a repurchase of IOLO System Mechanics to try and solve a sound problem on my laptop. Every time I try to access System Mechanics it tells me my account expired on Sept 12 2012.. I am so frustrated with not being able to contact them ie phone numbers not recognised, the constant none information that is being fed back to me. Very angry at the way this business is performing in such an amateur fashion. A refund seems to the only solution under this duress

Dear Davie200,

At Avangate, we would like to thank you for the time invested in reporting this issue. In regards to the reported incident below, given the fact that online shopper security in our payment environment is of utterly great importance for us as eCommerce providers, we`d like to state the following:

Avangate Services are PCI DSS Level 1 Certified (Payment Card Industry Data Security Standard). PCI DSS is the most important security standard for the card payment industry. All online transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from end-users browser to Avangate servers is always encrypted.
All Avangate servers are certified McAfee Secure and scanned daily by ScanAlert for known vulnerabilities. Additionally and most important, Avangate does not store any credit card sensitive information.

Also, we advise and advertise to all customers, the 3D Secure Standard (Verified by Visa & Mastercard Secure Code) from which all transactions made through our terminals, benefit in full.
For cards issued under MasterCard and VISA, card information is filled in directly on bank's systems, hence the risk of sensitive data-loss is reduced to 0.

From our experience, in your case, we can conclude that your personal information may have been lost to 3rd parties due to a previously (accidentally) installed Malware software like a Trojan horse / key-logger etc.
One other possibility would be the usage of a public (wireless) network who`s traffic can be scanned in real-time, and even a remote key-logger software be installed directly on the router. The information in the above cases, may have been lost during the check-out process, but because of outside factors predetermined by the your local environment. Factors that cannot be in anyway managed by Avangate.
To avoid this kind of situation in the future, we advise you to change all passwords to your private accounts / sensitive data from any previously accessed secure terminals, on-top of getting your card and account changed. Additionally we`d recommend you to install a strong antivirus solution coupled with a security solution and in the future CAREFULLY use public / unprotected (Wifi) networks.

Please note that Avangate processes thousands of transactions daily; if Avangate would have suffered any kind of security breach, we`d be soon out of business. Our main line of business is to offer a safe and secure environment for processing online payments.

We hope the above clarifies the situation. For any other question, don`t hesitate to contact us at support [at] avangate [dot] com

Thank you,
Avangate Risk Team
www.avangate.com

After I purchased a program thru this company my credit card was used to purchase over $1500 in other goods. Watch out. This is a scam by all means. Working with my credit card company now. I know it was them as I had not used my card till then and all the charges happened right after that. Thanks to my bank for calling me to alert me to the fraudulent charges. I hope I can recover but who knows. Watch out...

Dear kangbonghee,

According to the information we found in our database, the products contained within your order ref. no. [protected] have been sent to your email address on 2012-02-07. Following your posting above we have just manually resent your licensing details to the provided email address. Should you not receive our email messages within the next 15 minutes, you may want to either contact us directly or reply on this thread with an alternative email address to which we should resend your registration information.

Best regards,
Avangate Support team
www.avangate.com

How are you ?
I pray eternal development of your company.
I ask reply in early time as it inquires because product does not yet arrive Advanced SystemCare 5 of your company received purchase money Anio that is different.

Main statement number : [protected]
emails : Batico@hanmail.net
address :kr/ Inchon Gyeyanggu jack jen dong 647 sky bldgs

Dear Don_H,

Please note that typically the time-frame between the moment a refund is authorized and its the actual release is of about 24 hours. Afterwards, the actual transfer might take a couple of days to be completed depending on the appropriate banking operations required in the respective case. Unfortunately your comment does not include any order identification element therefore we have been unable to locate your order in our database and look into the situation you have described. Consequently, we kindly ask you to reply back on this thread and provide us with your 10 digit order reference number so that we can clarify this issue.

Best regards,
Avangate Support Team
www.avangate.com.

This product is garbage. It messed up windows, office professional, quickbooks, and the printer and scanner. Had to BUY a NEW Computer. I asked for a refund and got the runaround instead.

I've been trying for days to cancel and have my PayPal account refunded. I did not receive an email and no longer have a desktop, only a smartphone. I have emailed customer service several times with no true response that isn't automated. The software provided was actually great, but I have no need for it now and the computer it was on is dead. I've email my transaction Id my email address my name and so far... no resolve. I recommend the software but not auto renewal because life changes, notifications go into spam, and then it's a battle it feels. Please help!

Dear Customer,

We would have to disagree on the above thread-post. So let`s take every point individually, maybe it will help-out others users of this forum:

- when you opt-in for a subscription service, it is only normal that when the license of your software expires, you get charged, HOWEVER
- PRIOR to any actual charge you receive several notifications informing you that a subscription charge follows in 30-15-7 days and you are offered the possibility to cancel via the Avangate MyAccount option, located at: https://secure.avangate.com/myaccount or by emailing or reaching us via phone.
- please do check the shopping process for the ordered software and see exactly where you have opted-in for a subscription service
- Both the Shopping-cart and ALL Avangate emailing contain contact email addresses and our contact phone-numbers where you can reach us for 24/7 service

To resume in short:
* when you receive an Avangate notification for Auto-renewal (subscription) either access the Avangate MyAccount option [You are created an Avangate MyAccount when you order the first time with us, so accessing yours it`s only a 1 minute job] or contact us directly. The Avangate MyAccount can be accessed at https://secure.avangate.com/myaccount
* we could not locate your support tickets or order based on the notification above, hence we invite you to contact us via phone (numbers listed on our website) or email at support [at] avangate [dot] com

As a final note, Avangate militates for the highest levels of customer-care experience, through
* offering DIRECT support via email and phone:
* being BBB members where we happily receive customer feedback and where we happily hold an [A] rating, which is the highest for our industry.
* being involved and collecting feedback directly from forums like these, that help us improve our processes in order for Avangate to provide the best customer service.

Thank you for your feedback, and we invite you to contact us via email at support [at] avangate [dot] com in order for us to be able to assist you further in receiving a refund for the non-canceled subscription service.

Best regards,
Avangate Support
www.avangate.com

Please reimburse me back my money to my credit card. You have charged me for a renewal which I did not agree to. My name is Susy Saw. My credit card is Gomaster Card. Thank you for your prompt action.

Dear Stephan swargo,

Please note that our database does not contain any orders placed under the email address you have provided above. Consequently, we advise you to contact us directly in order to solve this issue. Our contact details can be found on our official website: http://www.avangate.com/shopper-support/

Best regards,
Avangate Support Team
www.avangate.com

I do not wish to renew my pc 360 account as I no longer have the laptop
my email is swArgo@live.com please do not deduct any money from my MasterCard thank you very much it was a great help

thank you
Stephan swargo

Dear JJD66,

in regards to your online order #9875115 placed with Avangate, our system logs show that the licensing information has been immediately sent to the email address used in the order.
Please note that it may happen sometimes that Email managers block specific emails and mark them as Spam / Junk. Please be sure also to check your SPAM/JUNK folders in order to retrieve the licensing information.
We have resent the licensing information to your email address. In case you still do not receive it, there are additional options available:
- retrieve your licensing via the Avangate MyAccount option: simply register using your order email to https://secure.avangate.com/myaccount
- provide Avangate with an alternate email address where we can send the licensing information.

Please do contact us by email at support [at] avangate [dot] com in order for us to provide you with further assistance. You can also reach us by phone, using the contact details listed on the Avangate website.

In regards to the allegedly [S.CAM] complaint, please note that it may take more than a few minutes for a software vendor to reply any support ticket, given time-differences.
Our logs show that this complaint has been registered a few minutes after placing the order ..

Thank you,
Avangate Support
www.avangate.com

This looks like a scam

Similar to incident reported above regarding Tune up 360. No email response from them with my "key" for service, no response via email complaint, and no phone # to call. This looks like a scam.

Hi there,

We`ve looked into this incident, and managed to locate your online order placed with Avangate.
As far as we`ve seen every support ticket registered with Avangate Support, has been correctly handled and in due time. The reason that delayed obtaining a direct refund is the fact that Avangate alleviated the incident with the software publisher in order for them to provide timely assistance to the reported problem.

Your online order will be refunded today as per requested. You will receive a separate email response confirming this. The actual amount will reach your account in max 72 hours depending on your bank procedures.
We thank you for your time and patience in this. Please do notify us if we can be of any further assistance.

Best regards,
Avangate Support
www.avangate.com

At first it looked good, then after finding out the static pages are horrendous work to edit, and add links to navigation etc.

They says its easy, sure if you are a programmer.

And they dont tell you that your 'members' cannot add their own video links from youtube etc! They want money to build the pluggin!

When asked why their support forums have been offline for months their excuse is they are working on it.

I can start a support forum in order 15 minutes ready for customers ...seriously i think these guys are selling this and have nothing to do with the actual programming.

And the programmers that reply to support ticket five days later dont understand English enough to understand the damn questions!

Terrible third world quality script and general outlay, worse than social engine which is ten years outdated too.

I would love to purchase from clipshare but it seems the complains here are scaring me away from doing so.maybe I will have to look for other alternatives.

Hello Clipshare,

I requested help for my script installation three days ago and categorized it as "urgent."
Your site says that help comes in an average of 12 hours. I'm very disappointed in the lack of timely service. I would love to write a good review but can't do it if I can't get my site to work.

Dear Wicky Zhang,

We have searched for your order and it looks like you already received a refund for the automatic renewal charge. If there's anything else we can help you with, please don't hesitate to contact us.

Best regards,
Avangate Support Team
www.avangate.com

THE REPLY I GOT AFTER REQUESTING THE ORDER NUMBER FOR THE SCRIPT COPY USED:

"Danny,

I'm not working anymore for Barloof (the company that brought ClipShare).
But you can contact your original customer: davidazo81 @ gmail.com and ask him whatever details you need.

Bernard"

So this guy Bernard didn't even purchase the script but he comes to complain about it and our support.
He probably got a warez copy, installed it for someone (THE REAL SITE OWNER), ripped that guy off, got his money and left.
And now he dares to complain about the script. That he never purchased.
Wow! Cool!

Thanks "The Facts Only Please"
I guess some people are simply indoctrinated with the "The customer is always right" concept. And that is quite sad. Because businesses have to suffer because of that, employees have to suffer because of that, the overall support quality level has to suffer because of that !
Do some reading guys: http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

Why don t you better prove that you bought a legal copy the script. It is funny how you come and complain about the support, but I can't even find an order for the ClipShare license. The only order that I find with your name, email etc, is for the Installation Service, payment that has also been reversed!
We've asked you on several occasions to provide the order number for the ClipShare copy used on your website. NEVER got an answer. Should i submit screenshots with this as well ?

- You have purchased Installation Service on 29 August 2011:
Payment method: PayPal
Date/time: [protected]:09:19
Order General Total: 25.00 USD
- You have received instructions on how to proceed with the installation by email in the same day (to submit a ticket with FTP, cPanel access, order number, etc)
- You have submited a ticket for installation only on 13 September 2011! So 2 weeks later !
- Then you came and complained that you have waited 2 weeks for the installation to be completed ! Are you kidding me ? You provided access info after 2 weeks from purchase, but it is our fault right ?

We have zero tolerance for insults, threats and abusive language coming from customers. After you have made a chargeback for a DELIVERED service, you don't provide an order number for a script copy that you are using on your website (probably from Warez), how do you expect to to continue to provide you support and answer your tickets ?
I've answered your ticket yesterday after finding this FAKE complaint.
I searched the helpdesk and found your ticket, where you have some nerve to ask us to do custom work for you after all the abuses you have done against our company!
Why don't you better prove that you bought the script instead of complaining about support (on a script that you didn't even purchase!)

Hello Clipshare,

I'm very pleased to see that someone at Clipshare finally talk to me after...SIX MONTH ! :D

However you remind me i should have update;
My dispute has been checked by your payment gateway "Avangate BV".
They decided my claim was right and refund my paypal account on the 20/10/2011.

Danny, (i guess it is your name as i get an email from you) if you were waiting for me to provide anything, i believe that a simple email would have fix everything. I remind you that while you were waiting, i was sending email asking why the work is not done, opening a dispute at Paypal, opening a dispute at Avangate BV, etc.

Frankly, should my claim right or wrong you can't answer to your customer after 6 month and expect it will convince any one else but yourself.

Someone need another proof ?
I ask in january 2012 price proposal from Clipshare and i get your answer... yesterday. :DDD (see attachment)
Is answering to a customer in your own ticket system 4 mont after he contact your company is a standard behavior ?

Do what you want with your business, but in my opinion, you should improve communication and take care of the customers that trusted your company by sending money before they get anything in hand. That's simple internet marketing rules.

BernardS

You charged 17$ from.my visa 3798***1217 just now. Refund it immediately. My email pwrengroup72@gmail.com.

Bayar-Erdene Gereltsetseg

MY paid in full MalwareBytes account was just shut off by YOU AFTER You were paid $101.75 by my bank on Dec 08,2022 though PAYPAL.

I call and either no one answers or I'm hung up on.

I will go elsewhere. I expect a Full REFUND.

I do not want this service. Please cancel my payment through Paypal charged on Jan. 15' 2023. Transaction# 2MR3477211021905 I do not want Malware.

I cancelled this account with Malwerebytes last year 2021 !

Avantage INC Invoice # [protected] dated July 21,2022

Dear RPUK,

As we have also informed you on this topic Avangate.com — They receive payments and no support please note that all renewals are being notified to the customer prior to the actual event taking place. In the case of renewals for the Auslogics products, the software manufacturer opted for the following renewal notifications plan: email message sent 7 days before the license expiration date and email message sent on the expiration date. We also wish to let you know that the renewal settings can be managed at any moment either by logging in to the Avangate myAccount or by simply contacting our 24/7 support department. Nevertheless, if the license renewal has already taken place there is also the option of contacting us and requesting a refund for the respective order, as Avangate can forward your request to the software developer.
If you decide to manage this event on this thread, please reply with your order reference number. On the other hand, should you decide to contact our 24/7 support service directly, please do so by using the contact details provided on our website http://www.avangate.com/company/contact.php

Best regards,
Avangate Support Team
www.avangate.com

I agree - it is unauthorised if its done under a 'cloak' I have been the victim of 2 unauthorised charges, Auslogics appear to hide under the umbrella of Avangate - who cannot re-imburse. When you buy the software apparently we are supposed to have ticked a box that says auto renewal. However most vendors will actually contact their customers to inform them of renewals/software updates but with Auslogics you don't get this - so if you no longer use the software you will not be aware that you are being charged. What I don't understand is that if you don't have an account with Avangate any longer, you cannot download your software but you are being charged. This is not right - and hence the post above is not factually correct. Still I expect Auslogics are making a mint out of this - get it right Auslogics and get some ethics into your business!

What do you mean by 'unauthorised charge'? Sounds like subscription renewal to me. If that's what it was, then Auslogics are very clear about the fee.

Dear Alex,

I`ve identified your order placed with Avangate on our partners Inesoft.com website, and according to our records, the ordered software has been successfully delivered electronically to your email address. As here at Avangate, I could not identify any kind of email or phone incident from you regarding the reported issue above, I assume that your requests for support were sent only to Inesoft.com support.

We have just sent a notification towards our partners regarding the non-delivery of your order, also we would like you to consider contacting us via email or phone if further support is necessary from Avangate. Our contact credentials are:

Email: support [at] avangate [dot] com
Phone: 888 – 247 - 5356

Please note that here at Avangate, we take our Customer care very seriously, and are always ready to meet everyone`s demands actively and in due time.

Notify us if we can be of further assistance,

Sorin HAZU | Avangate
Customer Support Office Manager
http://www.avangate.com