Avangate
Reviews and Complaints

The company charges taxes on software products, and then they don't remit these taxes to the government. In Canada, all invoices should have the vendor's tax numbers listed when they charge taxes, so customers can request a tax credit (ITCs) from the Canadian government for these taxes.

Canadian law clearly puts the onus on the vendor charging taxes to provide their tax registration number, so that Canadian customers can claim their tax refund/credits directly from the Canadian government. Using this method, the Canadian government will have a record that the taxes on sales were actually paid.

Basically, Avengate charges taxes to their customers so they can make an additional percentage on the sale.

1- the tax rate that they charged is bogus (they didn't even use the correct rate).
2- we cannot claim an ITC tax credit due to the bogus percentage charged, and the missing GST or business number, so the government can make sure they paid the taxes.

This company is a tax cheat and fraudulent vendor, we have sent them multiple emails about this $2500+ purchase. This is well documented, and we will forward this to our bank to force a full credit on this purchase.

Date of purchase: 2019-04-22
Payment: $2798.12 CAD
Avangate Invoices: BV38080692 + BV38080654

I requested that they reverse the tax charges of $253.80, or provide their tax registration number.

I called [protected] in regards to a charge on my credit card on 10-16-18 for $19.95. Avantgate could not locate an order for me. (Because I never placed an order). They stated they can't give me a refund unless they can locate the order. Since there is no order--at least no order I placed, I am supposed to pay for something I did not purchase and they can't verify I received?

a charge of $54.07 was charged to my bank. I have made "NO" charge for IOLO because IOLO doesn't work on this computer. I would like a response to buddy.[protected]@gmail.com ASAP. Heck I don't even know who "myFICO" is. It appears that I have been hacked and someone at one of the two above mentioned companies have possibly stolen my identity. I will consult with my lawyer to see if we should pursue "stolen identity" charges. I hope we can clear this up before that is necessary.

John McClure
buddy.[protected]@gmail.com

Early Summer I opened my computer to a warning that my system would shut down and be taken over if I didn't click on the link to repair and clean my system. Of course it startled me and I clicked on it and then shortly afterwards started receiving these charges for what I do not know as it did nothing to my system from then on I never saw anything about it.

I am asking that you remove the charge from my account and take it off of the Credit Card that I entered that faiteful day when you basically stole my trust and my money!

I would appreciate an email back from you stating that you fraudulantley took my credit card info and that the charge would be taken off. It also needs to state that I contacted you on two different occasions asking you to remove this charge. Of which I had contacted you back in June and then again now.

Thank You,

Valerie Bartlett Houston Mo

My email address is [protected]@gmail.com

Bartlett Real Estate Po Box 35 Houston Mo

Thank you,

Valerie Bartlett

I received an email ([protected]@gmail.com) telling me that my antivirus will automatically renew? I never gave anyone permission to put me on automatic renewal? I prefer to handle my own purchases and dealings on my own time and pay for them as I wish!

Please take me off automatic renewal immediately and cancel my subscription to the antivirus at this time. I have noted on my calendar from last year that it was to be renewed 6/10/18 (the day I ordered it)? If I wish to renew with you I will contact you and let you know but I never agreed to automatic renewal.

I would appreciate a call tomorrow at [protected] to let me know this has been taken care of!

The software failed, in fact it destroyed at least 150, 000 files and hundreds or personal photographs.

I tried to advise Wondershare, but strangely enough they had website problems, and a recent look at their online "HELP"...now there is a misnomer!
you have to try and explain in no more than 30 characters - TRY IT...

However after 4 or five attempts I managed to get through to them and they accepted the fact that there was a software fault... they promised to refund me through the process involving Avangate.

This has continued for almost 12 months until I received an e-mail from Avangate advising me that my software from Wondershare was due for a licence renewal !... needless to say Avangate received one back advising them NOT TO ATTEMPT REMOVING ANY MONIES FROM MY ACCOUNT... and so began THE SAGA..

Which continues, Wondershare advised me they had refunded my Bank, though they had no idea of any of my Bank details as I paid through Paypal, Avangate told Wondershare not to refund me, and it goes on.

Until today Avangate, when they advised me they had held my refund in their account until February this year, didn't refund or direct it to me... god knows why as they clearly have my contact details...but now they claim THEY CAN'T NOW REFUND ME OUTSIDE OF THE 1 YEAR PERIOD AS THE EQUIPMENT THEY HAVE WILL NOT ALLOW IT OR MANUAL REFUNDS...

Further adding insult to injury by pointing out that the claim is outside the 12 month period and I didn't make a claim before that time period, yet they advised me before the 12 month of a potential renewal charge, became aware of all the circumstances before the 12 month period expiry, received confirmation from Wondershare that they refunded or supposedly tried to do so ! in October 2016... yes last year..! and my money £33.73 GBP is floating around in cyberspace...

So it appears that Avangate decided to let it float around in their holding account... wait until somone bothered to claim it, and when they eventually saw the light and the facts... said.. Sorry it's too late to give you your money back... thanks very much we'll put it towards our Christmas Party funds...

Paypal are involved and hopefully they will see what this lot get up to.

I purchased Aiseesoft Fonelab on May 28 2017 to recover deleted videos on my Iphone 6S Plus.
The product did'nt succeed to recover this videos. I contacted the support who answered Fonelab wasn't able to undelete videos from Iphone.
So, as I hadn't been informed that Fonelab wasn't able to recover videos, I asked for a refund. The answer was I had to try before with the free version and I won't get any refund. I got this answer on June 6, 2017.
Here is the message (in "broken" French) : Je suis désolé de savoir que ce logiciel n'aurait pas pu vous aider avec ses fonctions utiles cette fois-ci. Comme on offre toujours la version d'essai pour chaque produit avant l'achat du client, il semble que votre situation ne s'adapte pas à notre politique de remboursement.

I was very dispointed and felt like having been abused and stolen.

Olivier ENGELAERE

Software provided as per order detailed below has not been able to recover audio, video and dwg files which was my primary requirement. Refund requested. Reminders sent several times. But no refund received so far.

Invoice No: BV26165215 Date: January 02, 2017 Order No: [protected]
Provided by: Avangate BV Prins Hendriklaan 26 II, 1075 BD, Amsterdam Netherlands E-mail: [protected]@avangate.com VAT ID: NL 815605468B01
Provided to: MK CHATURVEDI 505, MONARCH APARTMENTS, BALDA ROAD, NEW HYDERABAD LUCKNOW 226007 UTTAR PRADESH, India E-mail: [protected]@gmail

Well I`m back and this time this company has real surprises waiting when you buy their product. The last complaint was how when I purchased the Mac Optimizer I was cut in on by the company Avangate. The company from somewhere in the hills of India were pleasant at the buying stage. They convinced me in a fix all service for all my computers ( Mac and Window), cell phone, etc. They said for $469.00 I would never have any worries with my products for as long as I owned them. Whooo! I said yes. Then the added products was offered. Adware! I didn`t mind the extras because it does really free up memory. I let the gentleman know that I was a private person and if I shall run across any problems I would surly contact them but please do not bother me. Well I found out quick on how Avangate respects your privacy. Phone call after phone call leaving messages on contacting them to let Avangate know how the product was working. I ignored the calls and got to the point in blocking them. Then software issues developed to the point that after investigating them guess what? Avangate hacked into my system for what I must say a unprofessional way in the tactics used if you do not contact them when they demand it. Hey, fixed the problem myself and went on with my life. Then it started. When I used the Adware product after the systems cleaning you have to restart your computer. Worked great for a while and then when I used the Avangate Adware I couldn`t get past my own security to open the computer. This one took me awhile to solve and after doing it I checked the system only to find a back door virus was placed to prevent me from not only using my own computer but another tactic in forcing me to contact them. Avangate I`ve found is and should be considered a terror attack and not a product that should be allowed in the USA. Folks it would have not been so bad if this terror attack was happening at my home but I`m on vacation thousands of miles from home with my granddaughter and she has to wait hours and hours for me to figure out how to get the trojan viruses out so she can further her education. I`m lucky to be retired and have a lot of time on my hands so when returning home I`m going on a crusade in Washington DC and find out how can companies be allowed to preform cyber attacks on the computers within Google, Yahoo, etc. if you do not contact a company to rave over their product and if you don`t TERROR ATTACKS!. Could it be a frangized company were Avangate can not control their own product? or is it that Avangate does`t care as long as they are putting money in their pockets? I don`t know and that`s why until a reasonable explanation is given people stay clear of Avangate Inc. The complaint details instruct as much info as possible but I`m not at home where my filing cabinet is and I was bored to block and delete Avangate on my cell phone but about 2 months ago I filed another complaint on this company and should be on file. My request for solution is now to not allow this company to sell their product in the USA. Money back! are you kidding! they have control of my Sony Windows, Apple Mac, smart phone yes I would be pleased to have my money returned but would the TERROR ATTACKS stop! I would need a complete line of my products replaced. If that`s possible great! but the solution is to dissolve this company from operating in the USA.

It all started when I looked to purchase Mac Optimizer for $39.99. Then I was transferred to a gentleman that had a good pitch about taken the worries out of having to handle any computer, lab top, i-pad and even my cell phone. The cost $469.99. Well then the tac ons i.e: $1.99 to this day I`m not sure the service and then $14.99 for the adware installation. I asked by buying this package is the $39.99 deducted which the gentleman said yes. I said sure, sounds good because I`m a disabled retiree and have my systems maintained would be great. During the process I spoke to several department of Avangate in setting my systems up. One gentleman turned out to be psychopath during the process and demanded to speak to the owner of Avangate. A gentleman identified himself as the sole owner of the company. I informed him of the rude, disrespectful tech I encountered and said, fire him. The guy I`m referring to (can not disclose name) will bring your company down if you don`t fire him on the spot. The owner (no name again because of the investigation) said no problem, he will be gone at days end. Now long story short. I kept receiving home phone calls (without a caller i.d.) so I ignored them then, my cell kept active with voice mail stating if I wasn`t satisfied with the Avangate to call and the same messages over and over. I emailed (what was suppose to be headquarters) and informed "to it may concern" about the hostile, rude manner of employee`s they employed. Well it stuck a nerve somewhere because my mac, windows, cell phone started working against me. I was going to call to see if the psychopath was in control of a terminal but my cell phone went into a sims lock. I made a call to the US/ Canada number provided and a Indian (from India) answered. Right off I asked if this call was in the US or India? silence for awhile then I gave this person all my identification then I lite the gentleman up about the mass terrorist attack the little sick employee they had and informed (now speechless) him that they had 2 hrs. to resolve my issues or to the State Department I go. When I tried to hang-up (disconnect) I couldn`t and the now talkative gentleman could`t keep quite. I had to power off my cell in order to disconnect. Woooo I said to myself, this Avangate set-up, has to be a WMD on our internet in the United States. I see a (complaint detail) box informing me that I have to give the (surly positive now ) terrorist their names, numbers etc. I`m marching down to the State Department, CIA, ect with my well documented, voice recorded conversations to investigate the now labeled Avangate terrorist cell but I shall provide as much info (below) for a inner invasion attack. Needless to say the TERRORIST has control of my systems so if it gets deleted in the internet transit well this article of complaint is also documented.

Dates of incidents - Started June 16th @ 2:30 pm EDST and to present
US or India - [protected]
Names - they are terrorist so do you think the birth given names are real

Desired Resolution - A full U.S. Government investigation !

P.S. - The thieves never reimburse me the $39.99 as promised ! Total priced charged against Federal Credit Union credit card $556.99

on the 1st of feb i ordered a program online from tweakbit that was supposed to clean up my computer

what i got was a program that went through my computer (remotely) and showed me everything that needed to be cleaned up

i was then transferred to a "senior" technician, who tried to sell me the actual product to clean my computer for $245

within an hour i had bought and canceled the order, my money was refunded a few days later

on the 5th of feb, a charge of 29.95 was made by avangate to my bank

i called and told them i didn't buy anything and wanted a refund, i was told i would get a refund

i never got refunded, the date of the refund is the 5th, but this is the date the money was charged to my account

since then all my calls have told me the same thing, that i have been sent a refund

i was emailed a statement to show that the refund had in fact been sent to my bank

what i got was an invoice for 29.95, the word refund doesn't appear anywhere on the page

i called again to say the statement doesn't say it's a refund, i was told because the 29.95 has a minus in front of that this shows it's a refund.

a invoice is a receipt for a purchase... it is not a refund

waiting a few more days to see if it was refunded i called again and was told to contact my bank, that the money may be on hold

this is ridiculous, it has nothing to do with my bank and i said so

i was told the refund was sent and they could send me an email as proof

i told them that i had the email already, and that the money was not in my account

i was told that according to them a refund was sent and i should contact my bank, that sometimes the bank puts the money on hold

i said, my bank would never refuse money sent to them, and that it wasn't in my account

i was told the refund had been sent and that i should contact the bank

i said, but the money's not in my account, what if contacting the bank doesn't work? i was told i wouldn't have to call them back and that the refund had been sent by them and to contact my bank

i canceled my card when the bogus charge came up over a week ago, and have now filed a claim

On 9 Jan 2016 I ordered the product above and paid by my PayPal Mastercard. I got an Email verification that my bill was paid & I should download the product.I complied and was told that registration would be done automatically .When it finished loading it was a free trial of 30 days instead of a paid up subscription for a year.I called Bitdefender Central & Avantgate Customer service & was told by their online service that my computer was too slow and that I would have to purchase their repair service because it would take 3 hours to make my computer faster so they could resolve my bitfinders lack of registration code. I have tried to get this code & cannot get it from bitdefender or avangate. I am 76 years old and cannot afford to lose $49.95 for nothing

On November 4, 2015, I needed a driver after upgrading to windows 10. I found this program and it was advertised for $4.95. I downloaded it. They charged my credit card $79. I emailed them and no results. I finally called them. This woman wanted to get on my computer. I said, "no way!" I don't trust you to get on my computer. I don't trust you for anything." So she walked me through a process on their site to get a refund. I got an email saying I would get a refund. It showed up on my credit card as a refund. It was a pain though and I wouldn't trust this company. She said I must have pushed a different button. But I didn't. I know what I agreed to.

09/15/15 - I contacted Avangate about a charge on my account for $29.95 and was told that they automatically renewed my service. I requested a refund and was told that it would take 2 - 6 business days
09/23/15 - I contacted Avangate again asking why I still had not received my refund. The rep said the transaction had been completed on 09/17/15 and I should check my account the next day. If the money wasn't there that I should call my bank (what do I ask them to do exactly?).
09/25/15 - Still no refund. Called Avangate again and rep said she would refer me to Finance department so they could follow up, that I would hear back on Monday, 09/28/15. What the hell? Now a whole 2 weeks? I asked to speak to someone finance and was told they only communicate via email. Asked to speak to a supervisor was told there is none. Asked to speak to reps supervisor and was told there is none because it's after hours (1am her time) as they are located in ROMANIA! I hung up.
I can't believe this crap. I will never use any of Avangate's products again and I am uninstalling the last version of SM on my laptop. I will never recommend them to anyone else (I've recommended to 2 people already).
No more business from me.

I was on the Microsoft Windows page to update to Windows 10. A prompt came on and said that some registries on my computer may not be compatible with my computer and for $5.95 they can scan and fix registries.

Next thing I know my debit card was charged over $71! I am not a business nor do I need to process payments. I have tried contacting them and they have not responded.

I am contacting Microsoft to complain why Avangate popped on their site.

Patricia Catalano

I purchased TweakBit from Avangate a couple of days ago for £3.88 but, on checking my bank statement I see that they've taken £59.53 from my account.

I was not aware I was purchasing additional software from them and resent you taking money in such a way. The review site for your product indicates that I'm not the first person to be duped.

I'm also taking this up this complaint with my bankwith my bank.

I have no idea what I'm being charged for here, nor will they answer my query, or their phones. I have not bought, nor do I intend to buy, any new software, which is what I suspect has happened. The charge is $31.82, and probably they think I will not follow through as this is a relatively small amount. But this is the third time it's happened. My credit card company knows now (hopefully) not to allow charges from this company. It would be good if they were forced out of "business."