PeopleSmart.com
Reviews and Complaints

Cancel card get a new one or even bank account

I accessed people smart .com website and canceled order within 7 days and they have charged my account 19.95. I want the fee renmbursed to my bank immediately. Do not take any further fees from this point on.
Diana Arnold

my account is overdrawn due this. I signed up for a one time fee and that was in Sept, 2014. why are they continuing to take money out of my account illegally. Please refund my money immediately. This is illegal what you are doing.

this is so ridiculous

I have cancelled my infopeoplesmart.com three months ago, it is still being taken out of my account. Seriously? I want it stopped, and my money refunded. Immedialely

I'm being charged 19.95 for something that i have cancelled and apparently didn't cancel like it was supposed to. Please Refund my money or i will sue

This company has been charging my paypal account $19 a month without my permission thier last charge resulted in insuffiencent funds in my bank account

if you're incapable of reading the terms and conditions of what you are agreeing to you should staay away from the internet.

Payed for 1 month service $!9.95 8/28/2014 used 1 time found out they have been charging me every month since then up to 7/28/2015 without my consent called them said they could only refund up to 90 days which leaves me out $159, 00 for a service I never used and never signed up for RIPOFF !. Filed complaints with FTC, as well as California Attorney general and Americans with disabilities since I am crippled. They out right embezzled my money. For a non service Asked then to check there servers guarantee my IP will not show up proveing I never used the service after the initial payment.Terry S. Laney

Hi Gloria,
At PeopleSmart, we use the top data providers and public records sources, but even these sometimes fail to include full information about a person, for a variety of reasons. We have issued a refund and emailed a confirmation to you. If we can be of further assistance, please contact our friendly customer service team directly at support@peoplesmart.com or [protected]. Sincerely, Chelsea – PeopleSmart.com

Same thing happened to me. I always read these things and assumed the $1.95 was for the phone/name search access. Then all of a sudden $39.95 (annual membership) shows up in PAYPAY for PeopleSmart. Disputed charges with PAYPAL and charges were refunded to PAYPAL account. Did not like the lack of clarity in the PeopleSmart site. This has only happened to me this one time in all the years I access these services, CAUSE I READ BEFORE CLICKING. They got me this time, but was resolved by PayPal. Thanks PayPal.

I actually DID get my $39.95 back, but only after getting royally pissed. They tried to make me feel like an idiot, and then I pointed out that charging the background check prior to the free trial was just plain fraudulent and misleading...especially when they are both the EXACT SAME PRICE!

I just paid for a membership and can't log in. It keeps telling me it's going to send me a link to reset the password that it never asked me for, but I haven't gotten anything from them. So basically, I just paid for something I can't use until I get them to fix it! Grrrrr!

I was the one that made the above comment and continue to stand by it.

I just paid and attempted to log in to the site and have had nothing but problems. The very first screen that appeared after submitting my credit card number was another screen asking for another payment of $14. something for a complete report even after I made my initial payment for "a complete report". What's going on here. Have I also been dupped? I better get some quick responses or I will definitely submit my report to the Better Business Bureau and the state department of commerce for every state in the USAl.

Scammers. Any group or business that does not ask you for your approval on a transaction by CC is a crook by any other definition. My Paypal was charged by these thieving jerks today. Waiting for the outcome. Otherwise there unconstitutional criminal actions are much alive. B ware.

I started to get some suspicious calls and emails from the company www.peoplesmarts.com. The agent asked me several questions and wanted to know if I knew some people. He told me the names, but I never heard of them. I never used this website and want to stop all these annoying calls and emails. I already told about it to the agent, but he ignored my complaints. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

SCAM, SCAM, SCAM! I signed up with People Smart for 1 week trial period and forgot about it. They sent me an email today, 10/10/14, saying they were unable to charge my debit card. This apparently went on for 7 months, during which they charged my card. When I went to the site to investigate and cancel, their link was a merry-go-round that simply ended up with a statement that there was no need to contact them, as my cancel request was already registered. I called the [protected] # left on this site by another complainant and spoke to someone named Nancy, who said she was only authorized to return 2 months and had to refer my complaint to a supervisor for review for any further refund. When asked who would contact me and when about canceling entirely, she said she didn't know; when I pressed she said it would be reviewed the same day and email should take 2 or 3 days. We shall see. This is definitely a scam and they make their money by stealing whatever they can and refunding as little as they can get away with.

THEY CHARGED 150 WOW THEY ARE SUCH ###. THIS WEBSITE SHOULD BE SHUT DOWN

JE VOUDRAIS SAVOIR POURQUOI JE ME SUIS FAIT FRACTURÉ SUR MA CARTE DE CRÉDIT AU MONTANT DE 22.06 $$ SUR MON CONTE CEST MARQUER PEOPLESMART.COM AVEC COMME ADDRESSE [protected] . JE COMPREND PAS POURQUOI JE ME SUIS FAIT SOUTIRER COMME CA DE MEME PAR JE SAIS QUI

PEOPLE SMART SCAM HUNDREDS OF PEOPLE DAILY by charging unauthorized charges to card or debit. They do not allow you to cancel without first agreeing to any amounts they have already charged

People Smart, Unauthorized charge. And then, in order to cancel service, they pigeon hole you into agreeing that any charges made before hand we must accept and agree to before we cancel. they give no other option but to agree to their terms so that they are not legally responsible to your loss. PEOPLE SMART IS A SCAM SCAM SCAM

On 9/25/15, I called your office concerning my email, 6/15/15, please read it. She, Amy told me that I am still a membership of People Smart until I told her to cancel it. In that letter, I asked for a full refund of $240, the fact that all certified and regular letter I sent to 3 different people were returned to me for incorrect address. My membership was cancelled on 6/10/15, also when I asked for a full refund my membership ceases.

Therefore, I've been paying $24.95 monthly (including double membership fees) from November 2014 until October 2015 for a period of 10 months. It is understood that my email on 6/15/15 was ignored. Calculated to be $240.00 (plus 3 months 3x$24.95 equals or 74.85) or $314.85. For this reason, I am asking a full refund. Send to me in money order address: 2510 Leprechaun St., Houston, TX 770127.
Sincerely,

Zosimo Largo

I was searching for an address of a friend of mine. On the internet I found Peoplesmart... this is an information company. You can be come a member for ~$40 or get a single address for $1.95. I used paypal to pay $1.95 for a single search only. Their web site clearly said:
Don't want to become a member... That's okay. You can view the results ... by purchasing a one time report.
One week later they charged me ~$40 via my Paypal account.
I always thought, that someone needed my password to authorize a payment with paypal... apparently not. Peoplesmart.com does NOT have my password, but apparently anybody can draw money from my Paypal account for any or no reason. This is very alarming, since Paypal deduct this money from my bank account. Someone can steal every penny I got and there is nothing I can do about it.
I have attached a Word document, which clearly shows (screen shots) that Peoplesmart is stealing...

I too was shocked when this company had opened an open ended account through my Pay Pal account. To add to this they accessed my linked checking account which was not my preferred method of payment, my more secure credit card was. I had only signed up for a one time search for $19.95 . I found their report to be outdated regarding addresses and work history and totally useless not worth $19.95 not to mention because of them opening an unauthorized open ended account with my Pay Pal I am beyond alarmed . Pay Pal needs to drop this merchant for their deceptive practices...talk about safe and secure transactions!

PayPal refunded my money, but they sent me this e-mail:
We’ve finished our investigation of your dispute.
This payment is an authorized transaction of a billing agreement.
We have issued a refund of the payment(s). The credit will either post to
your PayPal account balance or the credit card used to make the payment.
Because this payment is the result of a billing agreement that was set up, we suggest you contact the merchant to make sure your account with them is secure.

Thanks,
PayPal

Despite the fact, that they refunded my money, I am not satisfied.
They called it an authorized charge... I have overwhelming proof, that I did NOT authorize the charge.
Unfortunately this complaints board does not allow me to upload higher resolution images.
Obviously now I cannot use PayPal any longer, because they called me a fool and a liar.
I also urge you to be careful, your Paypal account is NOT as safe as you think. A company can charge you without your knowledge or your password... just like a credit card.