UseNeXT
Reviews and Complaints

I did not give them any banking information or anything, they have sent me to some German collection agency demanding money I don't owe.

Company ripped me off with free trial. I didn't even use the software after I tried it once for an hour and saw that it kind of sucked. They have sent me to some German Collection agency because I wasn't interested in paying for something that I didn't use and have no interest in, because it sucked. I contacted them by email immediately upon receiving the invoice for the trial I thought was canceled, to cancel the trial again, but they refused to cancel it and want me to pay anyways. To pay for absolutely nothing. If this is how they treat their customers, nobody I know ever wants to be one. Will be passing my recommendation on to all those who come to me for my IT knowledge.

The company keeps replying to this saying that even though I did NOT use it, they still want their money. Money for nothing. So a rip off. They have not collected money, I am not asking for a refund for something I bought. They are demanding that I pay for something that I NEVER USED. It cost them $0.0 but they demand over $100 for nothing. What a scam!

Do not give them any of your money. There are many free usenet services, and there are much better places to go for your needs. Just do some searching online and asking around and you'll find a much better solution. They might have been a great option a decade ago or more. I actually used their service many years ago and it was fine. I even happily paid them some money to upgrade my free service back in the day. NEVER AGAIN.

I urge you, if you are reading this, share this information and save everyone you know from getting ripped off by this German Scam artist.

UseNext ripped me off with their free trial. I saw that it wasn't for me, is mostly used for illegal activity, the ability to download things sucked, and I did not continue to use it. They have sent me to some german collection agency demanding $150 Euros for nothing. They have refused to care that they are charging me for digital nothingness that I didn't use but demand money for nothing from me. Total scam rip off artists.

I was hacked about a month ago and now i'm getting warning emails that I have to pay a substantial amount of money to usenext. Luckily it was through paypal and they refunded my money but am still getting warning letters from usenext. I don"t even use the site! I am constantly sending emails explaining what happened but there are no results. They are even threatening me that they'll intentionally affect my credit rating. And, there is no way i'm calling that long distance number to rack up money. I'm just genuinely fed up and pissed!

I subscribed to Usenext for many years with an annual contract but decided to cancel my service with them a few months ago. I corresponded with them via email and received a response from the company telling me that my account had been cancelled. A few weeks later, a charge appeared on my credit card for $97.00! I immediately called my credit card company and - after supplying them with proof that I had cancelled the account - the credit card company refunded my money.

Since then, I have been receiving threatening emails telling me that if I don't pay the amount requested, that UseNext will send my account to a collection agency. I have responded twice with the documentation proving that I have cancelled my account but I never receive a response. Only the threatening emails about the debt collection.

My credit card was charged even though I have not used their service. The card number was supposed to be used only after I agreed to use the service after the trial period. This is fraud as, in Canada, negative option charging is illegal.
UseNeXT

Hello NOAH P PERRY,

the transaction of the amount stated in the receipt below will automatically be processed within the next few days.

=
Attachment: Your receipt
=

Customer data:

PERRY, NOAH P
Mineral Place 1-9
Central Onslow B6L 0E7
Customer Number: [protected]

—
Invoice line item:
UseNeXT Smart+
06. Mrz.2019 - 06. Mrz.2020 (CET)
Order number: [protected]
Number of items: 1
Unit price: 95, 35 Euro
—
Net price: 95, 35 Euro
Tax (0% equals): 0, 00 Euro
Total price: 95, 35 Euro

Date of issue: 2019-03-06
Tax ID: DE [protected]

Do you have any questions?

This e-mail is automatically generated. Replies to this address will neither be read nor answered. Click here for assistance from our support team.

Have fun

Your UseNext Team

QUESTIONS?
UseNeXT is a service of Aviteo GmbH
Imprint

Our address
Josephspitalstrasse 15
80331 Munich
Germany

Contact us
+49 89 2017 2016
+18 88 412 2598 (US)
Support
info@usenext. de

I cancelled my account with Usenext about 2 years ago after a lot of effort on my part to get out of contract - took maybe 6 months. They make it too hard to cancel! Periodically I would receive notices to renew. I would send them to my spam filter.

Three hours ago I received a notice that they couldn't renew my account because my credit card expired. Ten minutes after that I was sent a notice that they successfully renewed my account for 89 euros and added a dunning charge of 5 euros for not being able to process my card! They provided an order no. of [protected].

I never contacted them after my first nightmare 2 years ago trying to cancel. This is a total scam. I did not order and would not order at any price. Avoid this company at all costs!

I have not signed up for any of their product use and I was really surprised when they started sending me charges in Euros. I have no idea of these and the bad part is everytime they sending me an e mail it was addressed to Barbara Napier. Their message always starts saying hello Barbara Napier. Please review current charges and please send payment using credit cards. Tried to call them and send them several emails, to cancel my unknown account and they told me to file charges to the local police station and not until then that they will respond to my inquiry. And my account will automatically cancelled not until 6/24/2019. Please help, you're advised is highly appreciated.

I have received the following email:
date:sat, 3 feb 2007 16:10:34 +0100 (cet)
from:[protected]@usenext.com add to address book add mobile alert
to:[protected]@yahoo.com
subject:usenext - receipt unxde/4757924

Hi israel ben zeev,

The amount stated in the receipt will be automatically
Debited to your account in the next few days.

=
Receipt
=

Customer information:

Ben zeev, israel customer number: [protected])
Carmel 1/40 order number: unxde/4757924
Rehovot 76305
[new customer number (03july18): 9965016 (received by email after i complained regarding this invoice)] —
Invoiced item: —
[unxde107] usenext 10+
(03. feb.2007 - 03. feb.2008)
Number of items: 1
Unit price: 80, 13 euro

For a service (www.usenext.com - next generation downloading) which i have not requested. i did purchase their service back in 2007, which explains their knowledge of my address and probably details of a credit card or paypal wallet.
After complaining to their customer service, they sent me the following mail:
_
Hello israel ben zeev,

Thank you very much for your inquiry on 03.07.2018!

You informed us about an unauthorized charge in your bank or paypal account. we are gladly willing to solve this issue as soon as possible.

Should you be sure that you did not register for our service yourself, please go to the police and file a complaint for data abuse. you can provide the invoice number that is stated in the reference of the charge.
As soon as the police contact us about the complaint, we will help to resolve the matter.

Should you have any questions about our service in the meantime, please feel free to contact us. you can find our contact details here: https://www.usenext.com/support

Thank you for your help.

Your customer id: 9965016
_
As is well known, the police does not contact private firms unless it is investigating, so the complaint with the police is their way to dismiss fraud complaints.

Okay, so these scammers, somehow "unknown to me" created 2 accounts, I made one for the trial, but somehow 2 were made..

I cancelled before the 14days, and they say I went 1-2 days over, I never used the accounts, never used the service at all.. Not once have I logged in... And they want me to pay for something I can't afford..

I am disabled, in claim of benefits, have to pay rent and bills and more... They want 212.7 euros... I have no idea what the heck that is.

Disgusting...

I've blocked any payments via my bnak.

Just ignore those scammers. What a cheap company LOL
we noticed that you have not yet paid the current invoice xxxxxx for your contract xxxxxx. We are sure that this has happened by mistake. Thus we kindly ask you to authorize the payment.

You can do so by clicking on the following link. You can also update your payment details there if necessary. Please simply follow the instructions on the page.

A big load of shxx for you all.

They are trying to collect payment from me which i never had services with them and i have sent them letters, emails about this more then 3 times to ask them nicely to stop and sent them the details they asked, but they are failing to comply.

i am contacting my local authorities and my fbi offices to report this as fraud and criminal charges will be brought if they decide not to cease action. they are messing up my credit report cause of something i didn't sign up for.

Signed up for a period using PayPal,
Decided not to renew, and canceled auto-renewal through PayPal.
When payment for upcoming period did not go through, they immediately sent collection notices, adding ridiculous penalty fees every time.

Ridiculous since no services are received from this company until after payment is made.

Company continues to harass me with collection letters and emails.

Be very careful of this company. They are offering a free trial which if you forget and don't cancel at the end of it they'll charge you over a $100 for a year subscription. Apparently there is no recourse you can take. Cancelling the account right after you get the notification email does nothing. They will not reimburse you! If you go through PayPal they are no help either and you can try to put a stop payment on your banking account, but since this company is international there is no guarantee that you'll ever see your money again. Not sure if there is any recourse with a credit card company, but I wouldn't want to take the chance that they'll do any better getting your money back.

They will send you no notice that your free trial is coming to an end. I find most reputable companies will send you an email alerting you to the end of a free trial. They bank on you forgetting about having it. My advice to people is to avoid this company. If they are sending you emails to try them out, delete them. From what I understand there are more reputable companies that are in the same market as UseNext that are not trying to rip you off!

UseNeXT customer number 9791352

In the beginning of October 2015 I signed up to UseNeXT and cancelled my subscription prior to the 14 day free trial ended. I heard nothing and then €95.35 EUR was taken directly out of my Paypal account. I lodged a claim with Paypal and explained the above, Paypal refunded my money. Then UseNeXT again took that amount out of my Paypal account! I had to file another claim! I explained everything again and Paypal refunded me. NOW UseNeXT sent me a warning email and a postal letter stating I owe them €106.35 EUR. I have contacted them with the above information, and they are still demanding this money I do not owe them! I am very stressed out about this and do not know what to do

Now they are demanding EUR176.55

I have been a customer of Usenext for a number of years, my account was always paid on time. I cancelled the service earlier this year with the intention of restarting it after a few months. As a result of timing issues in between cancelling the paypal payment and cancelling with Usenext I owed a months subscription of EUR 9.95. I am now dealing with a debt collection agency so that Usenext can recover EUR 9.95. This is a deplorable business practice. Well done Usenext, not only have you lost a customer but a quick google search reveals that there are many many potential customers lost as a result of your unethical business practices. Your reputation is starting to precede you.

I have received a demand letter from Aviteo requesting 91.13 EURO. I had to do extensive research of who they are and why they are contacting me. It appears they are an affiliate of UseNeXT which is a site for downloading pirate software. I have never subscribe to UseNeXT, didn't hear about them until I research Aviteo which lead me to UseNeXT. I will not pay for something I did not subscribe to, nor would ever subscribe to. It is now fair that a company makes a product, then UseNeXT distributes the software illegally - when sends people who have never heard of them demand letters.

Once you sign up you MUST give a credit card.

It states you have 14 days to cancel however if you use your gigs during that first day and you want to cancel, you are not allowed to do so. It will give you an error when you try to cancel.

This will result in you forgetting about the account and then being charged $115.00 for the year which you will never use.

I had a 14 day trial with this company and cancelled it the next day so I would never be charged in-case I didn't take the offer up. I recently just received an email from Paypal saying payment of 95, 35 Euro's. I have contacted the company regarding this issue and explained the situation but it seems to be falling on deaf ears. I have health problems and rely on small amount of benefits to survive and this one payment has left me with nothing to live on. I haven't even used their product as I logged into my "still active" account and I still have their full allocated download allowance. All I want is a refund and to get on with my life. This is causing me an enormous amount of stress. I was even thinking of rejoining and seeing if I could pay monthly but I would not go near them after this and companies like this should be banned on the internet. I wish I had researched them earlier and heard the horror stories first hand.