Marine Part Depot’s earns a 1.4-star rating from 34 reviews, showing that the majority of boating enthusiasts are dissatisfied with their purchases.
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Don't do business with this company ever
I ordered some marine parts from this company and had to ship it back base on their return policy.The package was received by them on 03/22/2010 at 10:01 am. Priority Mail. I have tried to contact them about my order tru e-mail and phone calls to no avail, it has been 17 days with no response. If they won't send me the corrected order, then credit my account for the purchase that was made so that I can purchase the items from another company that do BETTER BUSINESS with their customers. AND TO OTHER CONSUMERS DO NOT DO BUSINESS WITH THIS COMPANY EVER!
Two of the parts ordered rusted the third was defective
I ordered three different stainless steel parts. Two of the parts rusted the third was defective. I foolwed the site instructions returned the defective part via FedEx and have a receipt. Parts depot has ignored my emails and has not refunded for the defective parts.
I received nothing back from them and they do not respond to my emails
I've ordered three items from them. The first two are poor quality stainless that rusts. The last order was antenna bases which were were defective. I returned the antenna bases via FedEx, and have a receipt, in accord with their written return policy. I received nothing back from them and they do not respond to my emails.
Will not return money
Ordered screws from marinepartsdepot.com. Couldn't use them, returned them as instructed. Will not return money or answer emails or phone calls. Return policy is within 365 days, I returned within 2 months to an address they supplied when I emailed asking for instructions. USPS says it was delivered. I'd ordered a couple of items from them with a satisfactory conclusion. I then ordered a 100 #8 x 1 SS screws. When they arrived they were huge and not #8's. Their return policy says you have 365 days to return. I could not use this size so I emailed them and questioned how to return. They replied with an address. I mailed them back, got USPS notification of delivery and waited 2 weeks for some activity. Nothing happened so I emailed them 3 times with no response. So I called the phone number, a robot answers and says "leave a message" and nothing happens. I've called a different times to make sure they're not away from the phone, no response.
Marine Part Depot Reviews 0
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About Marine Part Depot
One of the standout features of Marine Part Depot is its commitment to customer service. The company's knowledgeable staff is always available to answer questions and provide guidance on selecting the right parts for your specific needs. Whether you're a seasoned boater or just starting out, you can count on Marine Part Depot to provide the support you need to make informed decisions.
In addition to its extensive product selection and exceptional customer service, Marine Part Depot also offers competitive pricing and fast shipping. The company understands that time is of the essence when it comes to marine repairs and maintenance, and it works hard to ensure that your orders are processed quickly and efficiently.
Overall, Marine Part Depot is a reliable and trustworthy source for all your marine parts and accessories needs. With its vast selection, knowledgeable staff, and commitment to customer service, it's no wonder that the company has become a favorite among boaters and marine enthusiasts worldwide.
Overview of Marine Part Depot complaint handling
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Marine Part Depot Contacts
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Marine Part Depot phone numbers+1 (949) 813-8318+1 (949) 813-8318Click up if you have successfully reached Marine Part Depot by calling +1 (949) 813-8318 phone number 0 0 users reported that they have successfully reached Marine Part Depot by calling +1 (949) 813-8318 phone number Click down if you have unsuccessfully reached Marine Part Depot by calling +1 (949) 813-8318 phone number 0 0 users reported that they have UNsuccessfully reached Marine Part Depot by calling +1 (949) 813-8318 phone number
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Marine Part Depot emailssale@marinepartdepot.com83%Confidence score: 83%Sales
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Marine Part Depot address28562 Oso Pkwy D-311, Rancho Santa Margarita, California, 92688, United States
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Marine Part Depot social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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I would never do business with these people again
MARINE PART DEPOT AND TURQUOIS, INC ARE THE WORST! DO NOT DO BUSINESS WITH THEM> BUYER BEWARE! VERY POOR CUSTOMER SERVICE. BOGUS EMAIL AND TELEPHONE NUMBER. PRODUCT NEVER SHIPS TO THE CUSTOMER AND NO WAY TO CONTACT THEM! THE US DEPT OF COMMERCE SHOULD INVESTIGATE THEM FOR FRAUD!
I agre, the parts have been mostly excellent and the price extraordinary. The shipping can be spotty, one order comes in two days the next never ships. When it doesn't ship there is nothing you can do but get a refund thru, in my case, Paypal. The cost and quaility keep me coming back, the customer service is infuriating. I can't figure out what goes wrong and can't manipulate their system from my end. And they never answer the phone or respond to my emails.
Hi Folks...I have ordered from this company 4 times now and always received my parts in a very timely manner (like 4 days max).
The Pros: The quality of the parts is very good and attention to detail is also good. Shipping has always been free in my experience and they run many 15% off periods on already hugely discounted parts. You simply can't touch these parts for this price anywhere.
The Cons:That being said, the customer service in terms of communication sucks. I did receive some pelican lifeline hooks with the wrong thread and not as advertised. I tried to return them but communication was a flat zero and I don't simply return parts, I don't care what the policy is. I wound up with the parts for free not once but twice.
In summary...I wish these folks would get their act together as I truly would like to see them survive. In fact I would be willing to pay a bit more to help support a customer rep. as their parts are on average 150% cheaper than the competition. I don't understand why people complaining on here simply don't file a dispute with their charge card company. Only one person gets hurt here and it is the company. As far as I can see I have nothing to lose as long as the quality is good which it always seems to be. ...I am happy to discuss my experience and I do NOT work for these guys in any way...Greg
I live in Toronto/Canada I have ordered some parts before and after Christmas and spite of the long distance I got them all on the time no back order no damaged or wrong parts actually I was pleased with the quality off the parts, not the mention free shipping..
that was my experience with Marine Part Depot, I would do business with them any time..