Maruti Suzuki India / Maruti Udyog
Reviews and Complaints

i have purchased one maruti swift vxi, regd. no. As- 05/D-1663, from M/s Bimal Auto Agency, Guwahati, Assam, on august 2009. from the last two years or so, the car has started giving a lot of trouble like starting problem. I live at Jorhat, Assam, for the past 4 yrs, so i had sent my car to M/s Anamika Motors, Jorhat, Assam, for servicing and repair when and where needed. In the last two years I have spent almost 1.5 lacs to 2 lacs on its service & maintenance. The delear i.e. Anamika Motors, kept on changing parts like disel pump, a/c pump & oso on for about 2-3 times, & every time it goes for repair the bill is almost [protected].But the most annoying part is that the problem remains the same.The last time it was serviced on 02/06/14, from Anamika motors & they told us that the disel pipe line is jammed & they make a bill of Rs. 18000/- approx with some parts purchased by me from outside for Rs. 3000.00. I now felt being cheated by the delear every time. The starting problem is not solved till date & the car is standing in my garage.So, i request you to kindly look into the matter.Mr. Omprakash PrithaniJorhat, Assamph. [protected], [protected]

To, Maruti Suzuki IndiaSubject: Complaint in Delay car delivery for Maruti Suzuki Celerio AMT Version against dealer Shivam AUtozone, Shop No. G003/3A, Raghuleela Mall Showroom, Behind Poisar Bus Depot, Kandivali(W), Mumbai - 400 067Dear Sir/Madam, I have booked the car Maruti Suzuki on first week of February and dealer told us thatyour car will be delivered within 1 and Half month. After 2 months we were trying to call himbut no one is responding properly. They are saying that delay is from Maruti Suzuki side.We can't do any thing.Now they have given have given date of delivery in June and July. On this month you will get confirmationfrom Maruti Side. I though they are taking extra money from customer and giving them on priority basisand earlier booking customer suffers from this.Please take necessary action against them so that they can be delivered car as per bookings are done and we willget car as soon as possible early.As we are facing this problems, might be there are others customer also facing the same issue.Main In charge persons name in Shivam Autozone are below, Mr. Mandar and Mr. AbdulYours Sincerely, Customer

Dear Sir,
I purchased a Maruti Alto Lx to gift my eight year old daughter, on 29 of Sep from Akkansha Moradabad. I reached at showroom around at 2:30 pm and they delivered the car to me around 7:30-7:45 pm. It was too late and dark so I couldn’t see any scratch or dent on car and infact I was not hoping such a thing. I took my car and parked at my home. In the morning I found a big dent on left side front door and there was no scratch on that dent and there was no air in all four wheels (I have good enough place to park 10 cars and its quite safe.)so I immediately moved to showroom I told them about that and Mr.Vipin Kumar (C.G.M Aakansha) not only accepted his fault but also asked showroom people to change the door. But on that new door I found some patches I asked Mr. Vipin for this but he replied that patches will get vanished after polish but patches are still in same condition. I have one photo which I received from Marti showroom to prove 1. It was too dark to check a car and 2. There was no space on the left side to check such a big dent. 3. And with help of this photo you can make slices of photo to see, very clearly 3 small dents on top of the car. After two days I left for Dehradun, there I parked my car in hotel parking and I was going upstairs and I found some dents on the top of car (on the roof) and immediately I came down to see the dents and when I was checking those dents I found a dent at the back too(on boot space/cargo volume door) so at the same time I informed Mr. Vipin Kumar (C.G.M Aakansha) and I asked me to come to showroom. I went there two times but he was not in showroom. And now neither Vipin Kumar (C.G.M Aakansha) nor showroom people are ready to listen me. They are saying that these dents are because of some accidents which is not true. I am driving from last twenty years. After driving around 972 km I checked engine oil in car and I found only 30% of oil if engine has consumed 70% oil in only 972 km mean there is something wrong with engine or company people are doing nothing during PDI or might be they are giving less than required oil. I request you to check it in company showroom, if showroom people are in this bad practice to steal oil from new cars, you can catch them easily. Who will be responsible if engine will get ceased because of less oil?

Twice in a week I am going to showroom but they are not ready to listen me. Yesterday on 25-oct-2013 after denouncement that I am going mail a complain letter to company they promised me to change the door of dikki (boot space/cargo volume door) but they are not ready to listen about the dents on top of the car. Now they have asked me to wait for ten days as they don’t have Maruti Alto Lxof silver colour in stock to change the door.

I have firm faith in Maruti Suzuki. Hope you people will take a serious action about this. Hope 72 hours are more than enough to take a serious action against showroom owner and CGM (Mr.Vipin Kumar) of the showroom. Hope Company will let me enjoy my car and Company won’t compel me to take any legal action

Waiting for a strong and immediate response.

With Warm Regards

Anand Balani
[protected]
anand.[protected]@yahoo.com

Respected sir/mam

Hello, my self mohit bhadla from junagadh gujarat. I am having new swift dzire vdi and 8 month old. reg no is gj11ab3933.

I am facing problem basically comes in headlight and fog light.

When am driving in rainy season moisture comes in h. light as well as fog light.

Many times I have been registered this complain in my nearest maruti dealer perfect auto service junagadh. regarding this but they have not respond me properly. the service man mr. nilesh also accept this problem during observation.

I believe that in brand new car this should not be happen.

Dealer forward all that detail to regional manager but regional manager mr krupesh shah. avoid and reply that they are not providing any solution.

And also he accept that this problem actually comes in some of brand new car. when stayed in stockyard.

Also dealer is not ready to make in writing to me that this fault is not repairable.

And at last mujhe apni gadi leke vapas jana pada.

Again I registered this complain in maruti customer care ([protected]).

But automatically my complained was closed by regional manager mr krupesh shah. without inform me.

I am sending you that image pls find.

Please please.. do very needful for this..

Thanks for co-operation

My Name is Deryck Rodrigues (Mobile: [protected]). I am very disappointed with the service provided my Maruti Authorized Service Center (Spectra Motors, Ghatkopar (West), Mumbai). My vehicle is Maruti Alto CNG Reg. NO. MH 03 BE 8092.

During my last service I had informed the advisor that my engine is vibrating while working on petrol. The engineer charged me Rs 1000 apart from the other charges and give me feedback that the petrol fuel jet was jammed and has been cleaned. However even after that the problem persists.
I immediately called customer relationship manager and reported the issue which continued even after Spectra advisor said the problem is resolved.

During the recent paid service, I informed the service advisor Mr. Abhilash the same problem of vehicle engine vibrating when I am running the vehicle in petrol BUT do not have any issue when running it on CNG. The advisor this time charged me additional Rs. 350 for tap-head settings and said that the problem was with Taphead and it will not be resolved.
Even after that the problem persists. I informed my dissatisfaction to Mr. Kishore (The Works Manager), however he did not agree to my complain and said that this is common for all Alto CNG vehicles as they have 3 cylinders.

I was further informed by Mr. Kishore that he will come back to me after he checks the similar issue with some other Alto CNG vehicle. I have not been committed of any resolution and there has been push back answers coming from Spectra Motors Works manager.

Till date I am not able to get satisfied answer to my issue and the problem persists. I am very DISSAPOINTED with the type of response given by the Maruti Authorized service center like Spectra.

Kindly look into the issue faced and let me know the next course of action.

T R Sawhney Motors, a dealer of Maruti Suzki has sold me a old car (dented and painted) as a new and charged full amount of new car. Later on during some cleaning i came to know that this car is already dented and painted, then i have complaint about it in Maruti. Then dealer has contacted me and he is offering that he will re-paint it. He has done fraud and cheated me. Maruti is not taking any action against the dealer and even even Maruti has closed my complaint without asking me. Please helpout if anyone has some thought, how to handle them.

My name is Anil. I purchase maruti wagon r on 04 may 12.rc no up13 ab8584. I lost my service book. I take third free service on payment from suri automobile jhansi utter parades. I want return my third free service money. I talk to Rohan motors bulandshar.that is my dealer but anybody doesn't help me my contact number [protected].

OM _MAA
Date: Sat, 23 Apr 2013
Subject: Re: Manufacturing defect of Maruti 800 ENGINE NUMBER-4579742,
CHASIS NUMBER-2866242.
To,
The Regional Manager Maruti Suzuki India Ltd.

CC To- Customer Care Maruti Suzuki

BCC To- Sky Automobiles, Bhubaneswar.

Sub- Manufacturing defect of Maruti 800 ENGINE NUMBER-4579742,
CHASIS NUMBER-
2866242.

Dear Sir,

My self Mr. Amlan Keshari purchased a Maruti 800 from SKY auto
Mobile, Bhubaneswar on
23-11-2012. After purchase this vehicle I suffered many problems, I
found one dent on left
side back door when I purchased this vehicle, the showroom side
convinced they repair the
same on first servicing. But after when approach first time they
regrets and later I complained
higher authority and after they consider for repair.

when I first test drive the same vehicle I found the second gear was
not properly worked the
showroom officers said the same problem will shutout within first
servicing, I took the same
vehicle and used but several time faced the same problem, I informed
about the same
problem to service centered and they conveyed they solve the same on
first servicing. My
first servicing was done on 14-12-2012 but it was not shutout, later
I faced some more
problems in the vehicle that AC not working, break not functioning well.

So I again visited to SKY Auto and checked my vehicle for the same
problem on 26-02-2013
but when I received vehicle after checked service centre I was not
satisfied I told them
problem is not resolve, they said after running 300 to 400 kilometers
the problem will shutout.

I agreed and took the vehicle from service centre but the same
problem still arises in the
vehicle, finally on 16-03-2013 I was again visited to SKY auto and
informed them about same
problem. They took my vehicle for repairing, I was delivered my
vehicle in service station on
16-03-2013 for repairing, the same evening I got call from service
center that my vehicle was
repaired, I moved to service center and test drive my vehicle but I
didn’t feel little bit improve
on Gear, Break and AC problem.

I deny to take my vehicle from the service center because I was not
satisfied vehicle repairing, I feel this is manufacture defect which
reason it was not repaired after repeated services.

Finally I decide I will not take my vehicle from service center due
to the above mentioned
problem arises in the vehicle repeatedly, still the vehicle is in
custody of SKY Auto,
Bhubaneswar, I am not satisfied with company services. This is
completely manufacture
defect so I request to MARUTI COMPANY to took my vehicle and
reimburse my whole
amount what I paid during purchase or replace the vehicle on any other segment.

The same information we passed to Consumer advice centre when we
couldn’t get any fruit
full result from your side. This is the final reminder from my side
to take appropriate step in
my case, because the same mater we discussed with CAC and as advised
by CAC this is
final reminder to take action in this case else the same will take
care by CAC Bhubaneswar
in future.

Amlan Keshari Behera.

Bhubaneswar

Mob [protected]

Dear sir,

Myself rajesh khera
[protected]

Here I have a complaint against competent automobiles co ltd ghazipur.

Car no: dl3cbc6128 maruti wagon r lxi

In august 2012 I met with an accident with my car, I kept my car on 17th aug competent automobiles co ltd ghazipur for the repair. on the same day the servier given the permission for the job card given to the denter and at that time they promised me that they will give me he best services with in four or five days they said you collect your car but today ie.22nd aug. when I reach competant there is my car as it is there is no work on that I contact with the concern person (mr, negi & mr. kishore) he had no answer of my question he said that we don't have the parts of maruti if they dont have parts why they take my car for the service. as I request to you that please take the action of my complaint as early as possible. I am the regular customer of competent automobiles ghazipur but in that time I am really disappointed with there services
Please I hope you do me a favour

Looking forward for your reply & action.

This is not a good service at all...

Hi guys.. bought a new swift dzire, I am having a tough time with this car, after just 1600kms cars turbo spoiled, after that now some problem in suspension, company workshop fellows trying from last 2 wks, problem unsolved, they tried and replaced parts, no correction till date, now recent diagnosis, problem in axel of car (crack etc), horrible, I think maruti is using inferior quality products as they know that car is selling like a hot cake, and yes, mileage of my car on highway, 17 kmlit only, think twice before buying this car...
Dr saurabh jain
[protected]
[protected]@gmail.com

General manager (Marketing)
Maruti suzuki india ltd.

Sir/madam,

I booked maruti ertiga car model-zdi in white, silky silver or granite grey
Coloured on 15th april 2012 through m/s bhatiya & company 23-24-b - small
Scale industries, area kota, rajasthan-07. The booking recipt no. Is 74734
In the name of narayan lal meena (Me). At the time of booking m/s. Bhatia
Assured me to give the delivery of car within one month. (At the time of
Booking the particular car/model was available on one month waiting). But i
Have not received the vehicle till date. I have contacted with them many
Times (Around 25-30 times) and even today they are not confirming the
Delivery of the vehicle. Today when I again contacted them they asked me
To buy vdi model which one is lower model than which one I have booked.

Maruti is a great brand name for indian auto industry but I never thought
That they will treat like this with me. It is requested that you may
Please look into the matter and help me in providing the vehicle as early
As possible.

Waiting for a positive reply and action from your side.

Thanking you,

Narayan lal meena,
+91 [protected]

Dear Sir/ Madam,

This to inform you that I am Facing a lot of Problem since past 2 month with vehicle SX4 Model 2007 Registration No. CG04 CW 5001, I had spend approx amt 40000/- in this span of time at various Service station Till date, In-spite of the same I the problem of Vehicle taking JERCK is not resolved.

regards

Sunil Saxena
[protected]
sunil.[protected]@icicibank.com

They will ask you to take dd_ f* guys...
Please be careful job seekers... and I have attached the fake email from them.
And you maruthi please take some action aginst them.

Regards,
Indian

Ref: "maruti suzuki" direct recruitments offer.
It is our good pleasure to inform you that your resume has been selected from naukri.com for our new plant. the company selected 62 candidates list for senior engineer, it, administration, production, marketing and general service departments, as well as company offered you to join as an executive/manager post in respective department. you are selected according to your resume in which project you have worked on according to that you have been selected in company. the suzuki company is the best manufacturing car company in india; the company is recruiting the candidates for our new plant in pune, bangalore, hyd and mumbai.
Your appointment process will be held at company hr - office in nelson mandela road, vasant kunj delhi – from 29th of april 2012.
You will be pleased to know that company has advise you in the selection panel that your application can be progress to final stage. you will come to
Company hr office in delhi. your offer letter with air ticket will be send to you by courier before date of interview. the company can be offering you as salary with benefits for this post 50, 000/- to 4, 00, 000/- p. m. + (hra + d. a + conveyance and other company benefits. the designation and job location will be fixing by company hrd at time of final process. you have to come with photo-copies of all required documents.
Required documents by the company hrd.
1) photo-copies of qualification documents.
2) photo-copies of experience certificates (if any)
3) two passport size photograph
You are to make a refundable cash security deposit of rs.15, 800/- (fifteen thousand eight hundred rupees) as an initial amount in favor of our company accountant name in charge of collecting payment. this payment covers registration, interview, insurance, processing & maintenance charges. the refundable interview security deposit of rs. 15, 800/- should by paid through any [state bank of india] branch closer to you to our company hrd accounting officer in charge. account information are below :
State bank of india name: sangeeta. h account number - [protected] ifs code-sbin0007440 branch-new delhi
Reasons for interview security deposit: this is a measure we have taken to check bogus applications from unserious candidate who applies for job and we send them offer letter and air ticket and also make the above mentioned arrangements in other to give them a comfortable interview and they fail to appear for interview which is a huge loss to the company and the interview becomes shabby and hence we fail to recruit the needed manpower. but with your security deposit we will be assured that our expenses will not be wasted.
Please do comply with us as your refundable security deposit will be returned to you in cash immediately after the interview is over at the very premises of the interview.
Nb: you are advised to reconfirm your mailing address and phone number in your reply and also send scanned copy of payment receipt after deposit. this
Company will be responsible for all other expenditure to you at the time of face-to-face meeting with you in the company.
The job profile, salary offer, and date - time of interview will be mentioned in your offer letter.
Important notice:
Last date for security deposit is 28th april 2012. the earlier the deposit is made the earlier your position will be secured by the company hrd - direct recruitment manager.
Regards,
Mr. aiko hiroko tel: +[protected]
Email: [[protected]@marutisuzukijobs.com] hrd - direct recruitment office
Maruti suzuki india ltd (msil)

I would like to bring to the notice of the management of Maruti about the kind of PATHETIC service I have received from Maruti’s authorized service station (The Bodyshop - Berkeley at Chandigarh Phase 1 Industrial Area) . I met with an accident on 9th of this month and gave my car (The new Swift “CH 38 T -8162”) at the bodyshop the very next day for repair. I was told by Mr. Ramesh Aggarwal the I would have to pay around 3k or less rest would be covered in insurance and the car would be ready in 3 days. I came the next day to check about the repairs and found out that the delivery date had been changed from 3 days to 5 days. I came after 5 days and I was told that the silencer was not in stock and it would take another few days. Everything was right up till now. I got a call on 19th of March that my car is ready for delivery. I went to the service station and checked that there was a dent on the newly replaced boot cover (Dicky) – the paint was also coming off in patches from the same, the colour of the rear bumper and body do not match at all, the cover on the alloys was stolen, the sculpture of Lord Ganesha which was pasted on the dash was stolen.
After complaining about the following to the manager in charge I was told that it’s okay, after some arguments I was told the you can leave the car for another 2 to 3 days we will repair it again. And when asked about the stolen items I was told that Sir they are of very low cost so they don’t matter.
I again went to The Bodyshop and to get the issue fixed and I was told that I would get the delivery in the evening by 05:00PM but was later informed in the evening that it would take an entire day and for better results to come tomorrow evening I went the next day to find out that still the colors do not match perfectly and the sides which were completely alright were scrubbed off and repainted so that the color could match, the rubbing and polishing were not done perfectly and it was so patchy. I again complained and asked for a explanation from the Manager they said just give us some more time and we will take care of it. Still there are some parts off the car which have not been painted and rubbed off properly.
I would request you to please look into the matter and ensure that customers who put their trust in the name of Maruti do not have to suffer through this pathetic service.
Please ensure that someone is employed for inspection of the work done before calling the customers for delivery.
Apart from this who will pay for my time and inconvenience?

Thanks
Prashant Rehal.
Mobile - [protected]
email: prashant.[protected]@gmail.com

Dear Sir

Your Dealer DD Motors, wazirpur, Delhi is illegaly charging handling charges/logistic charges of alomst 4500 for every car which is not allowed as per transport authority and delhi high court orders.Plz take action against the dealer as fast.
The dealer is even showing this on its website in price list not afraid of anything.

A maruti customer

I have got a Maruti Dzire which is 15 months old. Yesterday, the gear lever suddenly in the middle of a busy road stopped working for first and second gear. I took the vehicle to Sai Motors at Phugewadi, Pune who treated the issue very casually, said that this occurs frequently and said that the matter was not covered under warranty.
It is surprising that such a grave matter is treated so casually by a reputed company like Maruti Suzuki. The problem is occurring due to a small rubber bush (Part Number 25625-79J00) which gets breaks - Maruti should treat this as a grave issue and do some design corrections so that the gear system does not fail due to this part, however miniscule it may be, as it may lead to accidents.

Dear sir/madam,
My name is kavan tailor and I stayed in bharuch (Gujarat). I have a car of wagon-r lxi. When I drive my car up to 80 km/hr my car not control by brake when suddenly require. It got vibrate brake paddle and whole car...
Allingnment and balancing I had done but same problem occurs.
Car purchase atleast before 4 years... Suggest me any sollution...

Dear Sir,
In city Jagadhri Pandit Automobile is the only Maruti Service Center so people are forced to go there for servicing their vehicle. Whenever I have gone to this service station they tell me all rubbish things to do. Like Engine Flashing worth Rs350, some rubbish oiling worth Rs450. And every time they try to make the bill amount as big as possible regardless what is needed or not.
I am trying since long time to complaint against them but I cant see any place where this can be escalated to Maruti company and I dont know why company does not take action against them. Even if there are check lists available to every service dealer but they do not use any one of it. These are the certain things letting down the Maruti company and our country.

M/s. Maruti Suzuki

Sir,

I have booked Swift Vdi on Date : 29.09.11, from Modern AutoMobiles Chandigarh., Recipt Number - 43593, for Rs. 10, 000.00. in the name of Anjali Gupta W/O Mr. Sumeet Gupta. That time they told me that I will be getting the delivery after 2-3 month or Maximum of 4 Months, but as today its been around 4 months, and when I contacted them for the delivery, they told me that it will take around 3 Months more.
They also said that if I want the delivery then I have to pay the whole amount + Premium amount of Rs 40000/- for quick delivery of the car, which is also known as Black Selling. when asked to dealer he is blaming the company for the delay. and if he is right i must say the company is not professional and they should stop writing COUNT ON US.

And now, I don't want get myself into this problem, but I also Need the car as soon as possible.
Kindly help me regarding this, and take a suitable action for this,
Pls Reply on my mail id :- [protected]@live.com
Thanks & Regards,

Anjali Gupta
[protected].

My parents had purchased an Alto Standard car in 2004 from Popular Vehicles & Services [PV&S], Kottayam in 2004. Recently they decided to get a new car on an exchange basis. Several car companies - Maruti Suzuki, AVG, etc., around here in Pathanamthitta district came to review the car in our possession to get a fair value for an exchange package. We were very surprised, when all of them informed that the bonnet of the car was a replaced one, and were reluctant to believe this at first. We have ALWAYS only serviced the car from the PV&S at Kottayam. Their personnel used to call to remind about services, insurance renewal, etc., and found that arrangement to be satisfactory. Only once was any major repairs done on this car when a Tempo van had reversed and bumped at the back of our car. The door of the back dicky and a door of the posterior on one side had to be changed, and as far as we know when insurance was claimed.

In 2009 on service we were informed of a rusted cross-beam supporting the engine, which was replaced in total but as far as we are aware no insurance was claimed for this. However at that time we were not at all satisfied with the services provided fromt here and our several enquiries about a few things remain unattended till date.

On 25th November based on our phone call on intent to get a new vehicle, a personnel from PV&S came to review the car and we were informed that there had been 3 claims for insurance [from ICICI Lombard], about major repairs due to ACCIDENTS done on this car. Please remember that this car has ONLY been serviced by the PV&S at Kottayam all these 7.5 years. My question is how has this happened and why were the owners NOT informed of this fact?. AND now on the basis of all these a much lower price is being offered for this car and that too ONLY if we also purchase a new car from them!

We find this to be very unfair trade practices and demand to know what the Popular Vehicles & Services had been up to all these years. Were they claiming insurance [over & above what was being paid for services by the owners] for "cooked" up coverages, and or, for damages incurred at their hand. Or is this a case of conniving between dealers and insurance company?

My aged parents are, naturally, very, very upset by all this. I want a full enquiry into this and fair compensation for damages on this car which has been hidden from the owners. This car is being used by my parents exclusively; it has never been driven by anyone on hire basis and without one of us being in the car. Our use of this car is only for transport to places around here and very rarely has it been used to travel very far. We want a satisfactory explanation for all this and at the earliest.