Mason Easy Pay / Mason Companies
Reviews and Complaints

So, I had a pretty bad experience with Mason Easy Pay. I bought a pair of boots that were just terrible quality and way too expensive. I returned them the same day, but I was still charged $8. And then things just got worse. I ended up getting hit with late fees and interest charges for a pair of boots that I didn't even keep. I ended up paying a total of $55.70 for absolutely nothing. It was a complete waste of my time and money.

I definitely won't be buying from Mason Easy Pay again, or any other pay-over-time company for that matter. I think Amazon Prime is the best option out there, hands down. They have great customer service and they always deliver on time. Companies like Mason Easy Pay should just close their doors and go away. I don't want any of their crappy catalogs or any of their sister companies bothering me ever again.

Seriously, don't buy anything from Mason Easy Pay. They should be ashamed of themselves for treating their customers so poorly. It's just not right.

I gotta say, I had a pretty bad experience with Mason Easy Pay. I mean, this company is just a total scam. I keep getting these letters in the mail saying I owe them money for stuff I never even bought! Like, what the heck? I've never even heard of this company before, let alone given them my personal information.

Apparently, they let people buy stuff using just their social security number and date of birth. Like, seriously? That's just asking for trouble. And trouble is exactly what I got. My info must have been stolen or something, because now I'm getting harassed by these people for payment.

I tried to explain the situation to their customer service, but they were just so rude and unhelpful. It's like they didn't even care that I was being falsely accused of owing them money. And don't even get me started on the fact that they let people buy stuff without any real payment information. How is that even legal?

Honestly, I wouldn't recommend Mason Easy Pay to anyone. They're just a bunch of bullies who like to harass innocent people. Stay far away from this company if you value your sanity.

So, I got this catalog in the mail from Mason Easy Pay. It was in an envelope that looked like it came from FedEx. When I opened it up, I saw that I had been pre-approved for $125! That's pretty cool, right? But then I started looking at the prices of the items in the catalog and realized that I could only buy one thing with that amount. The prices are a little high, if you ask me.

Anyway, I decided to call the company and talk to a representative. The lady I spoke to was nice enough, but I didn't really believe her when she said that everyone gets the same pre-approval amount. I mean, come on, that can't be true, can it? But she was still kind to me, which was nice.

I did have a bit of a problem with another customer service representative, though. They told me to hold for a supervisor, but I was already on hold for one! That was a bit frustrating, to be honest. But I guess that's just how it goes sometimes.

Overall, I don't have too much to say about Mason Easy Pay. The pre-approval amount is nice, but the prices are a bit high. And the customer service is hit or miss, depending on who you talk to. But I will say that my pre-approval amounts are higher with this company than with others, so that's something to keep in mind.

Oh, and one more thing - if you do decide to order something from Mason Easy Pay, be prepared for a call. They might need to verify some information with you, so don't be rude or brush them off. It's just part of the process.

I recently made a purchase on Mason Easy Pay's website for a couple pairs of boots as Christmas gifts. However, I was disappointed with the lack of information provided on their website. It wasn't until a week later that I received a letter in the mail requesting a down payment. I found it odd that they didn't send an email instead, which would have been quicker.

To make matters worse, the down payment had to be made with a money order or check and had to be mailed in. This process was incredibly slow and inconvenient. I sent in the payment and waited over a week to receive an email stating that my order would be processed.

I was concerned about receiving the boots before Christmas, so I reached out to their customer service team via email. However, it took a couple of days for them to respond and they informed me that the boots were out of stock and wouldn't be shipped until mid-February. I was extremely frustrated with this news and felt like they didn't care about their customers at all.

Overall, my experience with Mason Easy Pay was a joke. Their processes are slow and inconvenient, and I don't understand how they stay in business. If you're considering shopping with them, I would recommend thinking twice.

I'm giving Mason Easy Pay a one-star rating, but honestly, I wish I could give them zero stars. I had a terrible experience with them recently. They sent me a refund and an account overdue statement on the same day, which was really confusing. When I called to explain that my account was only overdue because they hadn't applied my electronic banking payment to my account, they got really rude and aggressive. They said they wouldn't talk to me about my account until I paid the late payment and penalties first, even though I asked to speak to a manager.

I've been a customer of Mason Easy Pay for over 10 years, and I've always paid on time. I was really disappointed with how they treated me. I decided to email the president of Mason Easy Pay to explain what happened. I got an automated response that said, "Thanks for contacting us, blah blah blah, we will be in touch." But I never heard from them again, except for their sales catalog, which I've been throwing in the recycle bin for years.

Honestly, I'm really disappointed with Mason Easy Pay. They used to be a great company, but now their customer service is terrible. I've switched to their competitor, who has excellent customer service, and I buy all my family's shoes there now. If you're looking for a company that values its customers, I wouldn't recommend Mason Easy Pay.

Sincerely,
Brian Stebner
Garland, TX

This review is about Mason Easy Pay, and I have to say that my experience with them was not a good one. The customer service is terrible, and they even admit to false advertising on their website. I ordered a pair of boots on the 17th, and it appeared that they were in stock and would ship in two days. However, two weeks later, I still haven't received my boots. I didn't receive any email stating that the items were backordered, and the only email I received about my order was that it was being processed.

When I called to inquire about my order, I had to deal with an awful automated system that disconnected multiple times before I finally learned that the boots were backordered, and the ship date was unknown. I even got disconnected again while trying to get to an actual person. According to Mason themselves, they see no issues with selling out of stock items that they don't know when or if they will be back in stock at any time. They believe it is perfectly fine to sell you items without letting you know the truth so that you can't go somewhere else or cause you delays in going somewhere else by falsely selling you something they don't have or know if they will have anytime soon.

Overall, I would not recommend Mason Easy Pay to anyone. Their customer service is terrible, and they don't seem to care about their customers at all. If you're looking for a reliable online retailer, I suggest looking elsewhere.

This company is the absolute worst we've ever dealt with. My husband ordered some workboots and was told that he needed to make a small downpayment, which we did. However, a month later, we still hadn't received the shoes and were told that they were on backorder. This happened multiple times, and we even received a letter saying that we needed to pay more money. When I called to inquire about this, the representative told me that it was a mistake and that we could disregard it. They also said that the shoes were not available in brown, but would black be okay? My husband agreed, but we needed them to arrive by the end of June because we were moving and didn't have an address yet. The representative was processing the order when the call suddenly went dead.

I called back and spoke to another representative who assured me that there was no problem and that I would still receive my 20% discount and free shipping. She said that a supervisor would need to approve it, but that it would definitely happen. However, I was not told that there would be a 3-3.5 hour wait to speak to the supervisor. When I finally got through, the supervisor was a woman who was incredibly rude. She said that the entire order needed to be cancelled and redone, and that we would need to pay an additional $49. She also said that we wouldn't receive the 20% discount or free shipping because the promotion had ended. Furthermore, she said that the previous representative had cancelled the order for the brown shoes, so we were out of luck. To top it all off, she called me a very profane word!

I am extremely disappointed with Mason Easy Pay and would not recommend them to anyone. They can rot for all I care. Not only did we not receive the shoes we ordered, but we also lost our downpayment and were treated very poorly by their customer service team.

This company is part of a big group that does mail-order stuff. When you call to order, and you talk to a real person, things usually go okay. I've heard some horror stories about returning stuff, but I didn't have that problem. A few months ago, I ordered some fancy shoes for work and some pants for my wife. Everything was good, we got them fast, they fit well, and they were made good. A few weeks later, I went online to pay part of the bill and saw the order. Today, I went back to pay more, but I couldn't find the order or any activity from 2020! It looks like they got some company from another country to do their website because it's so slow. I've seen this same bad stuff from Amerimark, which is part of the same group. They have the same music and phone system that's so bad, and they lose track of orders too. It turns out that my shoe order was put on Stoneberry, which is another company they own. When you call, you have to wait a long time and they tell you that your call is important. That means they don't pay their workers enough or they can't keep good ones. All this stuff shows that their leaders aren't doing a good job.

Mason Easy Pay is a company that claims to offer a convenient way to purchase items without having to pay for them upfront. However, my experience with them was disappointing, to say the least. They misled me into believing that they would not access my credit report, but in reality, they did.

The first thing that caught my attention was the fact that they only asked for the last four digits of my social security number. I thought this was a good thing because it meant that they would not have access to my full social security number. However, I soon found out that this was not the case. They used my address information to access my credit bureau, which was not what I had expected.

After I gave them my initial information, they started delaying my order "for processing" and then called me to ask for more information. They wanted to know where I worked, for how long, and my employer's phone number. They did not tell me that they were going to access my credit report, but I soon found out that they did.

I was disappointed that they had misled me into giving them more information gradually without telling me that they were going to access my credit report. They were evasive about their process and unwilling to give me direct answers. I had to take the time to make them explain their process, and even then, they were not upfront about it.

In the end, they pulled my credit bureau, and I had an inquiry on it. This was not what I had expected, given that their website led me to believe that the last four digits of my social security number were needed, implying no credit report check. However, this was not the case, and they did credit report checks without being upfront about it.

Overall, my experience with Mason Easy Pay was disappointing, and I would not recommend them to anyone. They misled me into giving them more information gradually without telling me that they were going to access my credit report. If you decide to use their services, be prepared to have your credit bureau pulled and have an inquiry on it, even though their website leads you to believe otherwise.

I recently had my first experience with Mason Easy Pay and it was not a pleasant one. I ordered a pair of boots and waited for two weeks without receiving any email or notification. When I called customer service, I was informed that my billing address was not deliverable and that I had to call back the next day as customer service had gone home for the day. This was weird and frustrating as I expected online shopping to be available 24/7.

After making a few statements and being a bit pushy, the representative was more helpful and looked at the notes on my account. The next day, I spoke to a different representative who transferred me to the credit department. I was informed that my billing address needed to be corrected and I updated it with an extremely rude representative. I ordered my new boots again for the second time and was told that I would receive confirmation if approved or a letter in the mail. I have a credit score of 650, so I wasn't worried about the credit.

However, it has been a total of two weeks and I have not received my boots, any email, calls, or any notes in my account that I signed up for online. They treat their customers like crap and the third call was even worse. The representative was extremely rude and unhelpful. When she began to tell me to call back in a week to talk to credit to change/update my address AGAIN, I told her to forget it.

I live in a mountain area and have no way to really shop except by catalog. I thought this would be a good experience as I received a catalog in the mail on some nice snow boots and didn't want to pay all at once. I wanted to pay for them in three payments. It sounded so good to me, but it was too good to be true.

I will order with a better company who treats their customers better and won't be back. I will pass this on as a lesson. These people really suck at customer service. Thanks for the wake-up call! Don't waste your time here!

I bought some shoes from Mason Easy Pay and they looked really nice. Unfortunately, they didn't fit me right, so I had to send them back. I was okay with paying for the postage to return them, but I was really upset when I found out they were going to charge me an extra $15.00 on top of that! That's just not fair. My total bill ended up being $25.16, which is way too much for a pair of shoes that I didn't even get to wear. I don't think I'll be shopping with Mason Easy Pay again, and I definitely won't be telling my friends to shop there either. It's just not worth the risk. If you're thinking about buying something from them, be careful and make sure you know all the charges upfront.

This store is like, really bad. Like, seriously. I ordered a bunch of stuff and they didn't even have it in stock. And then when I tried to talk to customer service, they just kept sending me to different departments and my problem never got fixed. It's like they don't even know what they're doing. I wouldn't recommend this store to anyone. It's just a total waste of time.

and it's been a nightmare. I would not recommend Mason Easy Pay to anyone.

Yo, so I gotta say, this Mason Easy Pay website ain't all it's cracked up to be. I ordered some sandals back in July and they were straight up not made for human feet. Like, I don't know who they were made for, but it wasn't me. So I tried to return them, but dang, it's been a whole ordeal.

First of all, the customer service department is straight up MIA. I've been trying to call them for weeks and they never pick up. And when they do, I'm on hold for like, hours. Ain't nobody got time for that. And even when I do get through, they don't seem to know what's going on. Like, they can't even get a message to the billing department. What kind of operation is this?

And to top it all off, they want me to pay for something I'm returning. Like, what? That's not how it works. I'm so over this whole thing. I wouldn't recommend Mason Easy Pay to my worst enemy.

I had a bit of a problem with Mason Easy Pay when I returned some items that didn't fit me right. They said I had to pay a down payment to get them replaced, even though I was all caught up on my payments. I tried talking to someone on the phone, but even the operator couldn't tell me why my items weren't shipped. She told me to talk to a supervisor, but then the call got cut off. It was pretty frustrating, to be honest.

I recently made a purchase from Mason Easy Pay, specifically a pair of Walkabout shoes. Unfortunately, when they arrived, I realized they were 1.5 sizes too big. This was frustrating enough, but what made matters worse was the fact that I had to pay an additional $7.99 to exchange them. And then, to add insult to injury, I was charged another $19.99 to have the correct size shipped to me. All in all, I ended up paying a whopping $56.00 in shipping charges alone.

To make matters worse, I reached out to customer service four months ago and still haven't received a response. It's incredibly frustrating to feel like my concerns are being ignored, especially when I've spent so much money on their products and services.

Honestly, I'm not sure if I'll be shopping with Mason Easy Pay again. It's just not worth the hassle and frustration. I'll be sure to tell as many people as I can about my experience, so they can avoid the same headache.

I gotta say, I had a bit of a rough time with Mason Easy Pay. I accidentally sent my shoes to the wrong address, but I quickly updated it to the right one. However, when I returned the shoes because they didn't fit, they were sent back to the old address! Can you believe it? And to top it off, the customer service rep I talked to didn't seem to care at all. She just kept reading from her script like nothing was wrong.

I mean, I get that mistakes happen, but come on. You'd think they would have double-checked the address before sending my shoes back out. And the fact that I was told I couldn't get a refund or exchange because of their mistake just adds insult to injury.

Overall, I'm pretty disappointed with my experience with Mason Easy Pay. I don't think I'll be shopping with them again anytime soon.

So, like, I ordered these two pairs of shoes from Mason Easy Pay last year, but they didn't fit me right, ya know? So I had to send them back. But then I found out that they charged me for the shipping, even though they messed up my order. And now, like, I just got this bill in the mail saying that I owe them money for the shipping AND they're adding late fees every month! That's so not cool, man. I'm never gonna order from them again. It's just not worth the hassle.

So, I had a bit of a problem with Mason Easy Pay (masoneasypay.com) recently. I thought I had made a payment, but it turns out that it didn't go through. I even got a confirmation number and everything, but apparently that didn't mean anything. I only found out about the issue when I got a statement showing that I had made a double payment. That's not cool, man.

To make matters worse, nobody bothered to let me know that there was a problem. I had to find out on my own. And when I called to try to sort things out, I got stuck talking to a really rude and obnoxious employee. They didn't seem to care about anything I had to say and just wanted to get me off the phone as quickly as possible. That's not how you treat customers, you know?

Anyway, I eventually managed to make my payment and I'll be paying off the balance next week. But I can tell you one thing for sure: I'm never buying anything from Mason Easy Pay again. This whole experience has left a really bad taste in my mouth. Their customer service is the worst I've ever encountered. It's just not worth the hassle.

I'm really disappointed with Mason Easy Pay. I ordered a pair of shoes for $172 and I still haven't received them. Every time I try to talk to someone in customer service, they tell me it's FedEx's fault. It's frustrating because my shoes have been all over the place. They even went to Stockton, where I live, and then got shipped to Sacramento and then back to Tracy, California. Now they're nine days late and I paid $25 for shipping. The shoes were already expensive at $135, and now they're late too. I don't think I'll ever buy anything from Mason Easy Pay again. Their customer service just keeps giving me excuses and I feel like I'm going in circles.

Hi there on my account they won’t let me order when the balance is 0.00 out there now I don’t have any balance on it and also they have a credit card on there that’s not mine and also they say I owe money which I did not even order because how can I order when that use is not my cc there for the amounts they said I do owe there not going to get ther funds at all. I want this cleared up asap

My name is Nola N Monval, Identify by the Account number [protected]-02. At the beginning of December, I bought two items . I returned one of them which was the stripes man suits . because they've sent me the wrong color and size . I had send it back for exchange, that I don't receive yet and they still charge me for the item. I would like to have the item if you have the size that I wanted which is XL, color gray/white or navy/white or red or gray. Otherwise credit the account please. thank you for your understanding .

I returned the wolf animal jacket and 2 pairs of thermal socks. And the credit me 74.48.and they sent me two emails stating that the received the items.and all I had to pay was 17.48.which I've already sent them in two money orders for 20.00dollars that is already more then owed.i returned all the items cause my husband passed away.they received those items in February. And I when i sent these two payments in.i shouldn't owe anything.else.i paid them 40.00 total, that's more then 17.48

It is taking forever for my easy pay to go through. What is going on? I submitted all of my information and it has been pending for a long time. What is the point? I would rather spend my money else where than to hold on waiting. Just not to get an approval or answer at all. This company really needs to improve its customer service. Immediately! The wait is ridiculous!

I had placed an order and the address was fine then when I went to check it, it had my old address on it and when I placed my order it showed my NEW address to so I had called spoke to a woman and she told me I would have to speak to a manager about the issue with the address so she said she'd transfer my call so when she did and I got hung up, so I called back again I heard someone and I said hello the call got hung up again, so I called back again this other woman answers the call explained it all to her so she said the same thing so the manager got on the phone and she tried telling me I never changed my address and I said no ma'am I changed my address and my address was changed way before I ever made an order, so she tried saying I was being rude and I said you think that is being rude and you want to know what rude is this is rude when a costumer calls and gets hung up not once but 2x thats whats rude but to inform you all you can change the address when there is NO shipping or tracking info, so that manager was rude, I know better than that I know the things you can and can't do, and how it 's being shipped, I've already got an email and went to check and it does not show any tracking info in the email I got, so now whos lying and telling the truth, well lying and being rude to a customer is wrong, so now that I know that it is going through the usps you people can change it I already know this cause I've been told you can change it or it can be undeliverable because my account has the correct address I didn't mess it up, feel free to call

On or about January of this year I received an invoice from Mason Easy Pay for items I did not purchase. I never opened an account with this company. After receiving an invoice, I immediately contacted their credit dept. and informed them that the account was fraudrant. I wrote them and faxed to them an official notice stating that I did not or authorize anyone to open an account. This was done after speaking to the credit manager and she gave me the fax number and told me to do this. I keep getting monthly statements and they have not closed the account. They are unresponsive to my pleas to clear this up. They just don't care. They need to be shut down.

Never have I dealt with such an inept customer service department.
I ordered shoes from them 3 weeks ago. I didn't receive any information at all. No confirmation, no tracking number.
I contacted customer service and found out that they hadn't even shipped the package yet. It was an inner mistake they weren't aware of. But now they knew about it and could fix this problem. However, one week later I called them again to find out whether things had changed and heard nothing positive regarding it. Moreover, no one did anything, my order was still in the warehouse. Today is December 14th, the situation is still the same.

We just called in to order Sketchers, a women's shirt, and Capri Ankle pants in denim. Besides that the sketchers were on b/o until July 17 didn't bother me. My husband Mike McGuinness of 78 Rumson Court, Smyrna, GA 30080 was ordering.

The customer service woman was not just nasty and acted like her crap didn't stink, but she also didn't want to help him with looking up a sneaker. She said & i quote, "Its not my job too help you look up something!" My husband said, "but i don't have a catalog!" She said, "Well if you don't like it you'll blame me!" See that doesn't make sense considering we were ordring from the catalog online! So all she had to do was give us a key #
I used to work as a customer service rep and if i EVER told a client, "Its not my job!" I would have been fired that minute or put on probation!

Needless to say we asked for her to send a catalog and you know what she said? "You haven't ordered in a while we will probably have to do a credit check!" THAT IS NOT her job to tell us our credit may be bad! I'm furious because Mason cust service has NEVER treated us like we're doing her a favor by not asking for a FAVOR.

Bad and very disrespecful! I dont know about your company but we were listened to for quality and assurance, she in my eyes failed this call! Plus she never gave us her name!

Donna McGuinness

I made my order and after that I decided to read some reviews. I didn't like what I read and I decided that it was better to cancel my order and buy elsewhere. I contacted MasonEasyPay and asked them to cancel my order and they assured me they will. The next day I contacted them again to make sure they really cancelled my order as I asked them and their rep said that everything was fine and promised that I'll get my money back any time soon. For over two weeks they did not reply and later my order arrived. As people on the comments said - quality was way off. They didn't cancel my order even though I asked them to do that! Please stay away!

Probably the worst company I have ever used. I have purchased two pairs of shoes from them and when I received them they looked nothing like pictures and quality was a total garbage so I sent them back. Later (about a week or two) I received a message from Mason Easy Pay stating that I need to pay a cancellation fee, a return shipping fee and something else. Message was sent to me via mail (not email)! Can you even imagine that?
I contacted their support and demanded some explanation because I did not want to pay anything. Their rep said that I will not get a refund until I pay all those fees! I refused.
This company is a true scam and all they need is money! Beware buyer!