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Massimo Dutti

Massimo Dutti review: Terrible quality clothes! 17

C
Author of the review
4:21 am EST
Review updated:
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Bought a new pair of jean $150 at ‘Massimo Dutti’ shop at Emirates mall in U.E and after wearing them 3 times the jean opened on the back around 20 cm. Have sent emails to the head office in Spain and also contacted the shop and they didn’t care at all to answer back. Very bad customer service, very very bad quality clothes... RIP OFF!

17 comments
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PS1
US
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Jul 02, 2009 4:14 am EDT

ditto - bought 2x suits and the trousers have ripped. very very odd and definitely indicative of poor clothing.

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Ahmed Hany
EG
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Nov 27, 2011 1:14 pm EST

bought 2 suits on different seasons consequently from Egypt one from city stars mall & the second one from mohandseen shop, after 6 month the trousers was opened from the back almost 20 cm & then they exchanged it to me with another one, i bought the second suit after 6 month i found the same defect then i decided not to complaint again as i don't prefer to deal with them again.
what annoyed me that the trousers that they changed to me also showed the same defect after also 6 month !
by the way my body slim & i don't make unusual movement
Are the suits from Massimo Dotti have expiration date ?/

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halazain
EG
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May 05, 2012 8:34 am EDT

PLEASE HELP ME I DIDNT FIND MY SIZE ALL THE TIME EXEMPLE I WANT MY SIZE IN MODEL 5038/ 845 /401 SIZE 440R 46. ITS PANTALON FLEURIT .PLEASE HELP ME .

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Karim El Sobky
US
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Aug 29, 2018 6:32 am EDT

I've bought a new shirt and the button hole was to big to hold them in place and had a very Embarrassing situation where I had to face gong out with my shirt open . This is not Acceptable for a company like yours

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jaln
US
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Sep 20, 2018 6:15 am EDT

Defective shoes been unable to return, poor customer servive. Unable to contact by phone or mail.
Shoes has been returned to me because has been used ONE time and they felt appart.
Have purchase many merchandise in the past without any problems in Europe but here in USA seems to be different

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Bassem Atef
US
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Apr 15, 2019 3:22 pm EDT

Dears,
I've been a regular Massimo Dutti customer for more than 20 years, and Would like to submit this official complaint about the arrogant and snobbish way of treatment in CFC branch,

I am really disappointed, and unfortunately u r losing your loyal customer coz of this bad customer experience.

Regards,
Bassem

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Muneerianzozoo
AE
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Apr 30, 2019 6:37 pm EDT

Just wondering if this is the new standard for MD in 2019.. using second hand bags for suits!
This is Muneer from Dubai, my email address is muneeralrayes@yahoo.com
Thanks

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Grigory Ostrovsky
US
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Jun 09, 2019 9:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

For whom is my concern!
I order product on line and request to delivery to store on Fifth Avenue Manhattan try to contact status but nobody answered, once name Kevin hang up phone
Its terrible service you provide customer service not respond as well here is my order#
Please let me know a status of pick up125082683
Thanks Natalia

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Trebor Moore
GB
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Jul 01, 2019 12:52 am EDT

This is my 17 email about a jacket that feathers came through.
The jacket is not of merchantable quality., a rebate was offered but I never received it £44.00 which I accepted but never received.
Could I have the CEO email or phone number.

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Jaya R
AE
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Jul 20, 2019 3:05 am EDT

This item is listed on you UAE website showing as available, I visited your stores in UAE they couldn't help. How can I buy this item.

Regards,

Sanjeev Ghosh
[protected]
g_sanjeev@hotmail.com

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Jaya R
AE
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Jul 27, 2019 4:08 pm EDT

This item is listed on you UAE website showing as available, I visited your stores in UAE they couldn't help. How can I buy this item.

Regards,

Sanjeev Ghosh
[protected]
g_sanjeev@hotmail.com

F
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Fatin najjar
QA
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Jul 28, 2019 9:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Just bought a slipper from your store, massimo dutti, village, 450 qatari riyal. I used it maybe 5 times, its teared, can't use it any more. I am out of qatar now. I wish I can send you a picture

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karan raj
US
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Aug 10, 2019 12:58 pm EDT

I have ordered one MD sweater from Massimo Dutti Canada website. Also, I entered my email address for e-receipt. The product was not delivered and I got no email from your side. so give me reply on my email as soon as possible. My email is ayushramani2001@gmail.com.

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Beben Handoko
US
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Sep 07, 2019 1:11 pm EDT

Furing dalam jas robek dan juga busa bahu rusak, apakah bisa diperbaiki?

Ini terjadi setelah 1x laundry dari pembelian sekitar bulan april atau mei 2019

Bisa reply ke
Email: ats1982@gmail.com

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Jonah Tampus
US
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Apr 25, 2023 2:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello good day can i have the market price of this jacket . Pls. I am from phil. But the owner of this jacket bought this at the states.

I would appreciate if you could help me thanks

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R
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Roswitha1
Poole, GB
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Jun 25, 2023 3:43 pm EDT

I bought a green v neck jumper in first wearing the V neck split so that itvv CV is now unwearable. I have tried to contact customer service repeatedly and get no response. The item cost £69.99 ans is not wearable. I am extremely disappointed.

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Kinley Kherab
New Delhi South West, IN
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Jul 02, 2023 3:06 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

sir/madam we had placed on order of amount Rs.9990 but money had debited from account but my order id not done by your side plz help me refund the amount. My Email is Khenrabzom@gmail.com and Contact No. is [protected]

Thanku

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