Matrix Exteriors
Reviews and Complaints

I made sure to take the time to write this review I have to say my experience with matrix exteriors was a AAA experience. Organized company, knowledgeable and congenial staff. Extremely responsive and the construction crews that worked on my home get the same accolades that I'm giving them. Totally reputable company and would definitely hire them again in the event that I had to.

From the first knock on my door to the moment the roofing crew left my home the professionalism and customer service of Keith Borkowicz the public adjuster and David Ortiz senior production coordinator was impeccable. The roofing crew was meticulous and not a trace of anything was left after they cleaned up. An amazing f experience all the way around. Thank you Matrix, thank you so much!

Dave came out from Matrix to my home , professional, throughout the visit, communicated everything to me clearly, took the time to explain expected repairs to my home. He is kind and witty just an overall positive experience, Matrix did the work on my neighbors home beautifully done, I?m pleased with this company and Dave just adds the proper smoothness to the deal. I will use them again.

I was referred to Matrix Exteriors from Matrix by neighbor. I entered into big contract with Matrix Exteriors for work on my Exterior him and entire crew were very professional, organized, efficient, the workmanship was top notch. Truly amazing team. They finished a big job in two days and they cleaned up everything. I was flabbergasted. Definitely I highly recommend this company to anyone looking for a reliable company.

Replace all *(asterisks) with appropriate text in review about Matrix Exteriors:
Professional services performed. Roof replacement done in one day, site was cleaned up twice, left no evidence of a roof replacement was done. What the company promised was delivered, they were exceptionally detail oriented, covered all the basis and made the project go smooth from start to finish. We were absolutely satisfied with the entire process. Would recommend Matrix Exteriors as a top-notch contractor.

I signed a contract for $32,575.00 with David from Matrix and he showed up as agreed upon 48 hrs later and within 3 days my home renovation was completed. This is company is reliable and the workmanship is top quality David is a great person he knows how to run the business. Unquestionably I would use Matrix Exteriors again and highly recommend them to anyone in need of a reliable and detail oriented contracting company.

I had hired Matrix Exteriors before to install gutters on my house I called them back to paint the exterior they responded back immediately when I called in for a painting estimate on the exterior of my home. We came to an agreement and two days later they started the work. It took 4 days and the entire exterior was painted on my home. Professional in every detail of the project I am repeat customer and this is why. A# 1 Service.

A truly spectacular job done on my roof and my gutters. My house is immaculate after the work was completed. There is no other company that I would go to except Matrix I would not call anybody else I wouldn't waste my time calling anybody else except Matrix. If you need anything done to your roof gutters or anything exterior they are A # 1 Service. And I want to add that my roof and gutters and some small repairs to my fascia and soffit was all done the same day unbelievable these people are serious about what they do. AAA Company.

Matrix Exteriors did a wonderful job. Im always hesitant about companies coming to my door and offering something that sounds to good to be true. Matrix Exteriors held up to their word. Tracy the public adjuster contacted the insurance company. David from Matrix helped me pick out the shingles and set up work the date. Everything went smoothly without any problem. I even had some window screen that were ripped from the tear off and David wrote me a check to replace them. They were friendly and honest to talk to. I can?t say enough about them. Highly recommend them.

I cannot recommend Matrix Exteriors and his crew more highly. His team replaced my roof, 5 skylights and all the gutters in a day and didn't leave a trace. The work was impeccable and the entire process of working with their public adjustment arm to work with my insurance then scheduling the work from start to finish was extremely fast. Matrix Exteriors literally always makes himself available and communicated and handled the process like a true pro. Genuinely they made a daunting task like getting your roof replaced a breeze. Thank you so much, we'll be passing your info along to all our friends!"

Matrix should be very proud of their team. It all started with Tracy and then to Dave. From the beginning, everything was well explained and organized. Dave and Tracy are fantastic and excellent communicators. They always answered their phone when I called. This is a very professional Company/ business that cares about their customers and work. The end result really shows. I would highly recommend matrix for any work anyone would need performed. I hired matrix from reading all the reviews. I will say that the reviews that were posted were consistent with the treatment I received. Highly highly recommended.

I had a great experience with Matrix. Coordinator David was very attentive, offered advice and suggestions on the materials to use, explained the paperwork to me, made sure I was aware of the whole process, provided me with a timeline on the work and was also available at all times if I had any concerns. Matrix took care of everything including dealing with the insurance, I don't think I did much leg work here. We had our garage and house roof replaced, some siding work, and gutters/gables replaced. The workers were very professional and cleaned up everything after they were finished. Overall everything went smoothly and completed to my satisfaction. The house and garage look great.

Few days after the hail damage in our area, Matrix Exteriors contacted me and gave me a free estimate to check if I have a hail damage, he had his drone fly over my roof and identified the damages. The company is highly technical among the competitors and their response is pretty quick. They took care of everything for me, I did not have to worry about anything, they processed the claim for me, they work with the insurance and make the process very simple, once the insurance is approved it is pretty much quick, David got all the documentation online, he brought in a plenty of roof designs to choose from which was excellent, the work was done as per the schedule without any delay, now my roof looks fantastic! I would highly recommend Matrix Exteriors for replacement of roof. I am extremely satisfied the way everything turned out. When I came home in the evening I could not see any debris outside my house, everything looked clean and the roof changed! Like magic! Beautiful Job

We used matrix construction as well as matrix public adjusters for our insurance claim when a tornado came through and caused serious damage. We are incredibly pleased with their services. Allstate tried to deny us a full replacement and matrix went to work for us. After having a second inspection where matrix sent out 5 of their best, including the owner, they approved all work and we received a full roof replacement, gutters as well as the damage inside our home caused by leaks caused by the storm and subsequent rain.The work matrix did was excellent and they went above and beyond our expectations completing all of the work in 1 day within a week of approval of our claim. Their crews were professional, timely and a representative of the company spoke to us for each of the jobs preformed to ensure we were happy with the work.This company will fight for you, and will exceed expectations in every way. I have referred them to several family friends who have also had their expectations exceeded.

The group that worked on our roof was professional and worked hard. My issue is with co-owner Mr. [Name redacted], It had come to my attention that over this past weekend, [Name redacted] had a conversation with my wife regarding additional pictures that would show the soffits in our attic for purposes of making repairs to ensure that we avoid ice dams in the future. As she inquired about said soffits, he proceeded to explode, yelling while using incendiary and inflammatory language and hurling personal insults at my wife, your customer. My understanding is that during his tirade, [Name redacted] referred to my wife as ghetto, threatened to sue her for defamation and threatened to take our house as part of the remedy for the purported lawsuit. While he did not use profanities this time (I did some research with other customers and it appears he has done this exact same thing before but with profane and clearly unprofessional language), his use of the term ghetto clearly exhibits a discriminatory bias towards African Americans. And this explosion was all over a question as to whether the Company had additional pictures. According to my wife, he also told her to never call you again, that he never wanted work with us as customers again and that we are bitter because we (and I am paraphrasing) did not do our due diligence prior to purchasing the house. As an attorney who has practiced for two decades in the civil rights arena, and equally importantly as a customer who paid his invoice in full upon completion of the work, I find [Name redacted]'s behavior reprehensible. Despite his customer review rating here, I will make sure that everyone in my wide network is aware of this man and his behavior, and I will encourage everyone I know to never work with this company, particularly if the potential customer is a person of color.

I signed a contract for Matrix Exteriors to replace my storm damaged roof on 20-OCT-20 with a projected start date of 05-NOV-20. On 30-OCT-20, with no prior warning, three pallets of roofing materials was delivered to my residence. Matrix Exteriors didn't show up at all on 05-NOV-20 and there was no prior phone call or text message. I texted John Doe, who was assigned as the senior production coordinator on 06-NOV-20 to get a new start date since they missed the original date. He told me that my job had "somehow dropped off their schedule completely and for sure would be there on the morning of 09-NOV-20 at 0700". They did not show up at 0700 on 09-NOV-20 but sent a text at ~0730 that they would not be there that day and would for sure be there 10-NOV-20 or 11-NOV-20. I replied to his text message "This is disappointing news to get 25 minutes after you were supposed to be here". I immediately got a phone call that David started on a 4 minute tirade (before giving me chance to say anything) about how I don't understand how roofing works, they have rain delays, they do 14-17 roofs a day and don't need my business, then proceeded to say he doesn't "give a damn about my roof. He threatened to cancel and refund all but 25% of my money. I told him he can't keep the 25% if they are the ones that breach the contract. He then threatened to "sue my *** and I would have to pay the 25% and for their attorney fees."