Max Novelty
Reviews and Complaints

I've been emailing about my order placed on Feb 28th 2019, my order number is MN233-146263

I ask to Max novelty Support via email about my tracking number and how long is the wait to receive my painting kit, they have told me that my item has been shipped directly from their suplier and it would take from 2-4 weeks to Arrive.

It has been a month and I havent receive anything from this company, also I request a refund for my item and the insist I have to wait until next week to see if my package arrive.

I've been tracking my package through the link they provided me and it shows the tracker cannot find my package!

It is really frustrating to keep comunication with this company, and I am still waiting for a response

Debra Gisiano
631 SE 34th Street
Cape Coral, FL 33904
[protected]

I never received my tracking number for a order I made 2 weeks ago. I would like to track or know if the 3 paintings were shipped and when they will be here. Please send all information to my email [protected]@yahoo.com as soon as you can. Hope I hear from you soon

Thank you,
Debbie

I have not yet recieved my painting, order number above. It has now been nearly 4 weeks. Could you tell me has it been dispatched or when it will possibly arrive?

I have always been more than satisfied with my previous orders, i love my paint by numbers and have shared them with many of my friends, I have competed the elephants and the lovely autumn fall and so look forward to recieving my red ballerina.. Thankyou

Regard Julie

Paint by numbers "Coffee Town Landscape " was ordered for me as a gift. It was ordered in December 2017. Received it end of January 2018. Didn't notice until some time in February that half the paints were missing. No longer have the order number. Emailed the company ... no response. Just want the missing paints. Received paint numbers up to #15. It was ordered by Linda Savod ... 2196 Grant Ave, Williamstown, NJ 08094. My name is Linda Babien ... same address. My email is [protected]@gmail.com

I placed an order for 4 DIY Painting by Numbers on Tuesday, 3/20/2018 to Max Novelty for- City Street and Girl Under The Umbrella and Beautiful Women Autumn Landscape and Abstract Dancer:
1x DIY Painting By Numbers - City Street (16"x20" / 40x50cm) - $21.95 each 1x DIY Painting By Numbers - Girl Under the Umbrella (16"x20" / 40x50cm) - $21.95 each
AND
1x DIY Painting By Numbers - Beautiful Women Autumn Landscape (16"x20" / 40x50cm) - $21.95 each 1x DIY Painting By Numbers - Abstract Dancer (16"x20" / 40x50cm) - $21.95 each
Total of the 2 orders were $42.27 and $35.69 - -still waiting to see or hear anything.

I ordered 2 paint by number items back in November. I emailed them repeatedly and they told me to be patient. Finally, after nearly 4 months, they tell me it's my headache and that I need to deal with post office. That USPS is responsible for not delivering the item. I asked twice for a tracking number, they refuse to give me one. So, exactly how am I supposed to track the item you claim you shipped and stated that USPS is holding it, if I don't have a tracking number, Geniuses?
Max novelty has 58 negative comments with the bbb! Do not buy from these crooks!

I ordered a paint by numbers on black Friday (11/24/17) and have still not received it. I have been in contact with them via email in the past but their responses are always very umhelpful. They usually say something along the lines of "it's on it's way, no worries." On 2/20, 2/28, and 3/11 I requested that my money be returned, as I am obviously never getting my product. They responded to the 2/20 email saying they would fix the problem, whatever that means. No response since. The $13 isn't going to break me but it's become about the principle now. I'm not going to just go away!

I ordered 3 kits in two different orders, have not received either one, now has been 6 weeks. Ordered Feb 2 and 5. I have ordered from them before, but got the materials in a timely fashion. I see that there are a number of complaints in January 18, and I wonder if something has happened to the business
Card was charged, e mail has tracking number that does not work. Have tried to contact the merchant, and have been unable to get ahold of them, busy or not answering.
Will not order from them again, and will post on their site that they are not responsive to customer service issues.

Ordered september 20 2017. Have still not gotten what I ordered. (#MN5233-17958). I spent 113 dollars on this! Sent e-mails on e-mails and dont get any reply. I request a refund! At the very beginning I got an e-mail saying some orders where mixed up, but nothing was working. Not even a shipment number.
Better just to stay away from this site and spend your money elsewhere.

I ordered framed paint by Numbers canvases - Order #MN5233-85385 - they were sent unframed. James Alderman responded to my email about the order mistake and promised to ship the correct order. This never happened and for 2 months the company has not responded to a single email. I am furious and want a full refund of USD 98.95 because I am DONE being polite in contacting this company for an update! Mac Novelty are scammers and should be shut down!

I ordered my kit in December. I actually received it before Christmas. It was not a gift. I wanted something to do in the evenings. My problem is my paint cups for numbers 13-18 are dried up. I would like replacement of these paint cups. The bag the paint cups and paint brushes were in has the number M28 on it. I hope this helps to get a replacement. Thank you.

Looks like I am just one more complaint added to a long list. Merchant quickly got the money, but no product. Went through Facebook. Sent two emails asking for updates -no response. Entered info to receive tracking updates -no info. Feeling very disgusted with this whole thing! I want a refund, because I don't trust this merchant.
Was advised on 1/16/18 that my order had shipped. Order #MN233-110420, one DIY Painting By Numbers -Cabin in the Woods (16 x 20).

I have bought 4 paintings on Dec 9 and I am still waiting for the items... The worst part is that I keep emailing and no one answers, the tracking system seems fake and I am starting to think that this is all just a scam...
Please do not buy anything from them if you do not wish to have the same headache like I am having right now... best invest that money somewhere else...

While waiting for my package, I started to think I was scammed and came across countless bad reviews like these. I had gotten a tracking number that seemed fake and had pretty much written it off as a loss.
However, today I received my package about 7 weeks after I ordered it and it was in perfect condition. I ordered a paint by number without the frame. I was pleasantly surprised! Just wanted to leave some hope for others who were also in the same position as me thinking your package will never show up.

Wow - same issue as all. Order placed 2 December. Received today. Item received was completely damaged. paint brushes were in pieces. Paint was open and dried up. Example image was in shreds. Paint pallet was broken with most parts missing. Canvas was bent and torn. I have tried contacting the company with no response. Working through Paypal now for hopefully a refund. Image attached of what was received.

I wish I had read the review BEFORE I entered my cradit card information and ordered the painting. First I am disappointed with Facebook because it never verifies the adds it shows! Second, I am disappointed with myself for not double checking the company before I placed the order.
I submitted my order on 7th of January and as I am not from USA I assumed it does take some time before it is shipped towards Europe. However, I became concerned and I finally googled the company to find many, many compains. Then I emailed the provided email "[protected]@gmail.com" simply to not get an answer and confirm my suspicions.
I'd like to be refunded if possible and I also want fake adds to be taken off Facebook! I have copies of my conversation and receipt from the "company", which I will gladly provide.
My advice is: DO NOT show with this company!

I wish I read all of this first.. ordered tonight and the red flag was "payment sent to [protected]@Gmail"...I immediately emailed to question that... a few emails later... not really an answer because "James" couldn't find any record of my order, name, etc. No phone number or anything so I couldn't request a refund, of course. Several emails with no response... I gave up. I added my scam complaint to the list with the BBB.. which I suggest everyone else does as well. Max Novelty's current grade is an F. And I'll let American Express contact this mystery merchant for pending funds... fraudulent.

I ordered a PBN kit as a gift for Christmas. It arrived damaged with a tear in the canvas. On 12/8/17 I sent an email to [protected]@gmail.com since there is no phone number for customer service and attached a picture of the damaged canvas. He responded on the 9th saying they would replace the kit. On 12/19 I sent another email asking the status f the replacement. No response. Christmas came and went and I still did not have the replacement PBN kit. On 1/9 I again sent and email asking the status of the replacement. No response. I again contacted him today indicating I will be disputing the charges this coming Monday if I did not hear back from him today. Let's see if I get a response, if not, I will file a dispute and complaint with the BBB.

DO NOT BUY FROM THIS COMPANY!

I am surprised Facebook still allows an advertiser with so many complaints and issues to flood news feeds with their ads.

I placed an order with this company on Nov 25, 2017. Payment was received by them on Nov 27th. Because I live in Canada, I spent $81.26 due to the exchange rate on two items. After waiting 35 days for shipping, I contacted James and was given a tracking number, which was false. I have since tried to contact James only to be ignored. I have not received the product nor have a received a refund, which I told James I wanted either one or the other ASAP, and again was ignored. I don't understand why Facebook allows this sort of business to be advertised. There have been many complaints made and nothing seems to be done about it. I'm very frustrated with this whole experience. I NEVER order anything online and made the mistake of doing so this ONCE and look what happened..

Total misrepresentation, the company was supposed to be based out of RhodeIsland, found after paying the invoice that the person to whom payment was made was not the same person listed as the owner. I waited 2 weeks then contacted the person on confirmation email on order, not the person who received payment. Got a prompt response with a tracking number. Looked up shipping status and the number showed item was picked up and the destination was the United States, that statis has not changed in the last 10 days. Email also said my money was safe with them, strange response IMO. I see that the items sold by Max Novelty are also sold on Amazon, the pictures and item are exactly the same I don't know if the company I bought from on FB is the same as Amazon or they cloned the sales pages to scam. Amazon has positive reviews from the company advertising there with no negatives that I could find. I am opening up a claim with PP to get my money back.