Max Novelty
Reviews and Complaints

INV #MN5233-17632
SHIPPING NR RL743721171CN
I placed my order on September 20th 2017 . I purchased and paid for 3 items and till today did not received any. I've emailed James Alderman and David Shoutt numerous times letting them know I didn't receive the paint by numbers. The shipping number has never worked

The make false promise's when you order:
If you haven't received items in 35 days or concerned in any way,
please feel free to contact us via email. We will make every effort
to fix any problem (resend or refund any missing item).

So it is now over 80 days please deliver on your promise refund me!

And I would not be surprise if no one reply to this complaint either.

I ordered 3 Paint by Numbers from them the end of November 2017. I still have not received them. I emailed James [protected]@gmail.com today 12/10/17 asking where my product was. They assured me they were on there way, but when I went to TRACKING it reported it had just left CHINA. I am concerned that this is a false company AND they have my personal info. I would have thought FACEBOOK was a little more concerned about who was advertising on their their site. I WANT A FULL REFUND. and FACEBOOK : REMOVE THEIR AD, IT IS STILL ON YOUR SITE!

ordered a paint by numbers 10/26, emailed james 3x with only one response. Its December 6th still hasnt arrived. such a joke! this site needs to be shut down. I was supposed to give this as a gift of december 1st. the original confirmation email stated 5-20 days for delivery in the US and its been well over that. I want a refund since I had to get another gift for this person but no one ansers my email. scam?

I ordered and paid for two painting by numbers kits for $67.90 on 31.10.17. These items have not been delivered. The company (James Alderman) gave me a tracking number (http://www.17track.net/en/track?nums=LX573346298CN&fc=0) which has proved to be bogus - an error message occurs ('Item is not found at this moment, If necessary, please verify with the package sender and check back later.') He is now not answering my emails.

I'm from Brazil. I ordered 2 DIY painting by numbers.. and guess what? IT DIDN'T ARRIVE! I've tried to contact the company and AGAIN they didn't answer me! Well.. i want my money back! Please help me to get that and to let them know that they can't play with us! We are not stupid.. They're thiefs and deserve to get shut down! I can't spare my money like it's nothing! INEED IT BACK!

Despite trying to contact Max Novelty regarding my order I have to date been unsuccesful. I cannot 'track' my order, no response from emails so this is now being refered back to Paypal to ensure no other people pay for something they will not receive. Hopefully Paypal can take the matter up with their kegal team. My enail is [protected]@btinternet.com

I placed this order on October 11th . I purchased 2 items and only received 1 . I've emailed a guy named James numerous times letting him know I didn't receive the decal sticker just the paint by number . I even asked for a refund and no response until yesterday. And the email I received is the tracking info of the 1 item I only received because it said "delivered ". Where is the second item ? This was ordered on October 11th ! This is absolutely the worst experience in placing a order I've ever had to deal with . If I don't receive a refund for the missing item I will take this further .

I ordered from Max Novelty 2 months ago (September 26, 2017). I have not received my order. When I have tried to contact them (by email only because they don't have a phone and you can't register to their website) they just tell me to not worry about my money, that it is safe. I have emailed them numerous times. James Alderman is supposedly the owner of this company.
I tried to attach my receipt but was unable to do that.

Thank you,

Debra Kennard

Ordered kit on Oct 31 2017, like all these other complaints I too have not received product, but you sure didn't have a problem taking the money out of my account right away. You'd think after all these negative reviews you would fix the problem instead of issuing a bogus tracking number that doesn't work. Coming from a customers, these actions that you choose to resolve the issue, makes you look like a scam company. If I do not receive my order soon I will be forced to right a real negative honest review. Do not make statements that are not true or something you can't follow through on. Honesty is the best fix. So far I don't think I will be recommending you guys to anyone nor will I shop here again, unless some drastic measures that make this situation better.

Deonne Caligiuri

I ordered 3 paint by numbers kits from Max Novelty. After waiting over a month for my order to arrive. I was charged for all three of them, but only received two. I sent an email to customer service (you can't call because there is no number to be found anywhere on the internet and now I understand why!) I was told to that "everything was ok, it would be alright". I had absolutely no idea what this meant and sent another email explaining that I had received only two out of three. I was then asked to give them the "number" of the canvas that was missing. I then forwarded a copy of my original order (twice), there was a description but no "number" to reference. I explained AGAIN which one I didn't receive. After that I received no answer to my several emails that I have sent. Obviously this company is a joke and I hope everybody reads this and does not order anything from them! They are a rip off! By the way, when your canvas FINALLY does arrive, it is a big rolled up mess, with not enough paint provided to finish the picture anyway! What a joke!

I placed an order on September 16th and still have not received my merchandise. It is now November 16th.
I sent an email to James Alderman and he gave me a packing slip number to track my shipment. The tracking number he gave me was bogus.
I get this message:
LW907840707CN
Not Found
China(China EMS)
Unknown
Item is not found at this moment, If necessary, please verify with the package sender and check back later.
I've been scammed

i have made an order on the 29th of september and we are the 16th of november and still didnt get it.
i've sent a first email on october 16 asking if my order shipping and they replied : "
--
Hi, you will need to track your order later using the link above^^

The updates will show up soon. We've already printed your order and will ship out soon. And your money is absolutely safe with us.

Don't worry about it. All set! :)

Thanks for your business and understanding."

so i waited and checked the racking link a lot and noticed it wasn't working so sent an email on october 21st again saying the link doesn't work and they reply "Hello,

We do apologize for the inconvenience.

We will have this follow up on the courier's end to check how the shipment is going.

We will also request them to update the tracking of the package.

We appreciate your patience."
then nothing until i send an email on the 30th of october asking for a refund but no one answered. i send back an email on november the 2nd and they finally reply with: --
"Hi, you can track your order above^^

it will arrive very soon.

Don't worry about it. All set! :)

Thanks for your business and understanding."

a new link showing that they lied when they told me they printed my order early october..

anyways we are mid november and still nothing...

very bad experience and customer service.. at least say at checkout that the order can take more than 2 months! will never order again from there

1. I ordered 3 items second week of Oct. 2017. It's now almost 3rd week of Nov. And still have not got my items.
2. The company website is listed at Max Novelty located in Oregon, however it's actually in China and they use a U.S. P.O.Box. It shows up on your bank statement as Doggroomersrus.com.
3. They don't tell you that it can take 35 days for you to get your product even though all the "reviews" say they got theirs in 5 days.
4. I was told 3 days after purchase that my items were ready and waiting for pick up. However, the tracking number given to me stated it wasn't even labeled until I filed a complaint on Nov.7th.
5. I will NOT be ordering from this place again. They spam Max Novelty on Facebook under 6 different names. When you click on them they take you to the same page but with a different title.