Max Novelty
Reviews and Complaints

Hey christy,

James here - owner of Max Novelty store. I just saw your order come in a little while ago and I wanted to reach out and say thanks. As a way of saying thank you, I want to offer you a special 24 hour "while you wait" gift.

For the next 24 hours, you can get a 30% discount from ANY of our best selling products.

Why are we doing this?

Well, we want to create an amazing first impression with our customers. We believe reputation and customer experience is a store's most important asset.

Nonetheless, this deal will ONLY be available for the next 24 hours. After that, the coupon will automatically expire. Take advantage and have a great rest of your day!

James

Your Receipt
December 8, 2017, 1:15 AM
Invoice Number: #MN5233-88867
Description
Unit Price
Total

DIY Painting By Numbers - Cabin in the woods (12"x16" / 30x40cm) - No Frame
Quantity:1
Unit Price $18.95
Total $18.95
Discount -$0.94
FREE SHIPPING $0.00
Total
$18.01
Paid with Visa: **** **** **** 0314
Your Discount Coupon
Hey christy, use this discount code to get your 30% OFF! Valid for the next 24 hours!

B1RQ-PD7H-PMFX
Start Shopping
Expires on: December 15, 2017, 1:15 AM http://www.17track.net/en/track?nums=LS331821021CN&fc=0
--
Hi, you can track your order above^^

it will arrive very soon.

Don't worry about it. All set! :)

Thanks for your business and understanding.
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I ordered a kit on November 27. I received the same email that others have mentioned from a Mr. Alderman. It is now Jan. 11. and no sign of the kit. I was hopeful last week when the tracking info showed it was in NY (from China) and then again when it said it left NY and was on it's way to my home in Florida. However, yesterday the tracking changed to "delayed".
I really wanted the kit but I guess I will settle for a full refund :-(

Got scammed through Facebook when I ordered Paint by Number through this company. Never received product and now that I want refund I am being ignored. Pissed off! It appears that many people are complaining of the same thing. My only response email from them is here is your tracking number don't worry you will receive soon when apparently is the same damn message everyone else is getting.

On November 26, I order a paint by number with frame.

Order was acknowledged and I was given order number mn523371158
later I received an additional number C3294002217221

This is now January 10, 2018 and I have received NOTHING. They were paid through pay pal on November 26, 2017.

They show a place to track but it does not open . To add insult to injury I moved January 1 and have a new address. This was to be a Christmas gift. Now I see them advertising all over Face Book. I have no choice except to complain to Pay Pal.

Ordered on 11/172017 Autumn Landscape and paid by paypal. Company has received their money but I have not received my painting. I noticed that there have been quite a few complaints about this company. I have ordered from them before and this is the first time that I have had a problem. I know that the picture comes from China but that is no excuse for this company to not deliver their products to customers. Would appreciate help in receiving my order.

Sheryl Brooks
1605 Brenda Hursh Dr.
Wichita Falls, TX 76302

I see many complaints about this being a scam and people not getting their product. I have ordered many of these for gifts and although shipping is very slow I have received everything I have ordered. I emailed the company with my first order as I was concerned as to where it was and I received a response to my email right away with an estimated delivery date. I am very pleased with the quality of the product for the price I paid.

I ordered 2 sets of paint by number on November 20, 2017 believing i would receive them way before christmas. However, it is now January 4, 2018 and I sill have not received them. After reading all the complaints of people ordering, paying and not receiving, I guess it would be safe to say that none of us will be receiving the merchandise we ordered. What a complete scam. I have not contacted PayPal, which is the method of payment I used to see If I can get a refund. why is there not a telephone number listed! this is so aggravating!

Ordered 2 paint by numbers kits on 11/25/17 and was charged that day. Six weeks has gone by and I have not received anything. Furthermore I have emailed the ‘customer service' department a total of SIX times and have not received even a perfunctory response as of yet. I filled a complaint with better business boro today and I will be calling my credit card company to dispute the charge tomorrow. Don't buy from them, as others have said - it's a scam!

I placed an order early in December for a paint by number picture and item through Max Novelty and paid but I have not received. I purchased the print framed which was the more expensive way to go. I have sent three emails to [protected]@gmail.com that is supposedly with Max Novelty but have heard nothing! The advertising for the art product was all over Facebook and still is as of today, 1/1/18. There are no actual contact phone numbers on MaxNovelty.com nor any persons to contact other than wonderful James Alderman, the guy who doesn't respond. Prior to filing my own complaint, I read way too many others who like myself, have ordered art paint by number kits in December and never got their orders either! Please help!
This guy is a criminal!

I just filed a claim dispute with PayPal due to this company being a complete scam! The email address given when you place your order will give any auto reply of a fake tracking number. If you send emails asking for anything other than order status you get no reply. This purchase was to be a Christmas gift and instead I got scammed. Facebook should stop showing their advertisements!

I placed an order on 26. November 2017 and have received no communication and no product. Requests for help have gone unanswered.
I ordered the following:

1x DIY Painting By Numbers - Wolf (16"x20" / 40x50cm) - Framed for $38.95 each
1x DIY Painting By Numbers - Christmas Deer (16"x20" / 40x50cm) - Framed for $38.95 each
1x DIY Painting By Numbers - Seascape (16"x20" / 40x50cm) - Framed for $38.95 each

Ordered 5 pictures on Nov. 24th. and have not received anything yet. I see it is just like the others, who have not received their products. Appears to be a scam. Ordered on the Nov. 24.2017 and they even got my address wrong, instead of 836, they put down 826. I ordered the following, Fairyland Waterfall, Rural Landscape, Cabin in the Woods, Paris Street, and Peonies for $85.25. Will be contacting our Attorney Generals office (Ferguson) in the state of Washington to file a complaint. After seeing all the complaints on the internet, I can see this is a scam.

I ordered a paint by numbers on Nov 15th and have yet to hear from them about my order or when it will ship - other than a generic email. I believe I have been scammed. I would like a refund and to cancel the order, I will also be filing a complaint with the BBB as well. Order #MN5233-53914.

Your Receipt
November 15, 2017, 1:18 AM
Invoice Number: #MN5233-53914
Description
Unit Price
Total

DIY Painting By Numbers - Peonies (16"x20" / 40x50cm) - No Frame
Quantity:1
Unit Price $18.95
Total $18.95
Insured Handling and Shipping $4.95
Total
$23.90
Paid with American Express:

I ordered 2 paint by number canvases on Nov 30th. Have sent multiple emails and received generic emails back plus a fake tracking number. They told me a week after i ordered that my package was shipped.. definitely not the case. I've sent 2 more emails recently no response. I would like a FULL REFUND and have stated in my last email to them.
This company needs to shut down if this is definitely a scam.

I ordered 8 large paint-by-number canvases in October and spent over $150 it's 5 days before Christmas I haven't received anything yet. I have written several emails and I keep getting the same generic email back about how to be patient and everything will be fine and go to the tracking website. Every time I go to that site it tells me cannot find order and tracking information come back later everyday it says this. I'm going out of town in two days for Christmas and I won't have those presents I thought I bought and I thought would be in my possession by Christmas considering it's been over 2 months I am extremely upset

I ordered two paint by number on December 1st and have yet to hear from them about my order or when it will ship. I do believe I have been scammed.
I would like a refund and to cancel the order, I will also be filing a complaint with the BBB as well. Order number isMN5233-81444. I except to never see my money again so I will also be in touch with my bank to file a fraud charge

I ordered 5 Paint by Number painting kits, order #MN5233-66002 for $66.33 on Noverber 25, 2017. Today I cancelled the order and asked for my money back, Dec. 29, 2017. I see from all these complaints now, that I will probably never see my money again. All the responses were the same when I emailed this "James Alderman" person on "gmail." That should have been a read flag. I emailed him on the 23rd day and received the same bogus tracking site and the rude and unprofessional comments of "your money is safe with us, " and "don't worry about it." They also reassured me when I first ordered that it should only take between 5 and 20 days for within the country, ( I assumed U. S. customers) and 5 and 35 days for foreign orders. I never knew the order was coming from China and "foreign orders" I guess meant U. S. orders to them! Anyway, the email stated the order would ship soon, another red flag because a legitimate company would offer to ship it overnight at their cost since it was already overdue. Too many red flag and I have been burned before by internet companies. Guess I finally learned my lesson this time. I will update any response from them.

I purchased two paintings on November 22, 2017, and paid through a credit card. My credit card description indicates SP * Max Novelty, merchant location is [protected] RI, merchant category indicates pet supplies? This does not make sense. Haven't received anything. The amount was $37.90. and it was posted November 24, 2017. I found this website on my Facebook page. I try to search to track my order but I don't have an order number and when in try to contact the e-mail, [protected]@gmail.com, I end up with incorrect address. Please help me resolve this issue.

I have not received anything as of December 14 Christmas gifts I e-mailed James Alderman no response How do I get refund or order? These were ordered November 24 2017. this is such a shame my order number MN5233-57979 It says on add they have USPS tracking numbers but can't even get that I am seeing on other complaints they are bogus. Is their any help ? So sad 70 years old and get scammed

PayPal states "The listing accurately described the item you received" which was NOT my issues. I got the items - I just can't match the proper paint set to the canvases !

My question as to WHICH paint set goes with WHICH canvas is NOT answered though. I'm extremely upset about it. If I had bought 1 canvas then I would have ONE paint set which would have been GREAT. No one is answering my question !

12/8/2017 05:52 PST - PayPal: Buyer escalated this dispute to a Claim.
12/8/2017 05:52 PST - Buyer: Seller has communicated but did not answer my question.
11/27/2017 09:50 PST - Buyer: I looked at the instructions in the link that you sent which I understand perfectly fine. The problem that I have is that there are 8 canvases and 8 sets of paint in one box with 6 canvases and 6 sets of paint in another box. How do I know which set of paints go with which canvas ? Overall, I have 14 canvases and 14 sets of paint but I have no idea which paint set goes with each canvas.
11/26/2017 23:37 PST - Seller: Hello, Please read this link for tips and ways on how to paint in the canvass:https://diypainting.wordpress.com/2014/09/05/paint-by-numbers-instructions/Please let us know if that worked for you well. Thanks
11/22/2017 05:45 PST - Buyer: I ordered 8 items and I am unable to match the paints sets with the canvases which complicates the situation since it is a complex paint by number. Emails I sent to James Alderman at Max Novelty below:SECOND REQUEST on 17Nov2017 - (1st request emailed on 19 Oct) - PLEASE ADVISE !I purchased 8 roll canvas items ($129 - Invoice # MN4052 on 27July) and another 6 roll canvas items ($102 - Invoice # MN11960). Each purchase showed up with the canvases rolled up together and taped (which is fine). Paint brushes and paint plus the little picture of each item with the tiny plastic tray. I am having trouble trying to understand why the paint sets are in with canvases that have foreign language on them to the point where I have no idea which paint set goes with which canvas. I thought I could figure out canvas since it was mostly purple but there are 2 sets of paints that could go with that canvas. I looked at the small pictures that were sent and there is no foreign language on the cards to match the paint sets to either.I don't even want to try find which canvas has the higher number on the paint sets to figure out which one might go with each canvas. If I start painting one of them and accidentally choose the wrong paint set then it will be a frustrating waste of my time.So, here I sit with 14 canvases and tons of paint sets ($231 later for the items alone) and I really can't and won't touch any of it for fear of ruining what is suppose to a relaxing session.How in the world can you tell me which paint set goes with which canvas ? Please advise.