Mayo Clinic
Reviews and Complaints

Comment made on Facebook is not professional. I have serious concerns with her patient care abilities after such a comment. It is not the job of the physician to agree or disagree with their patients choices. It is only their job to provide the best care without doing harm. Clearly she doesn't value the hippocratic-oath she swore to. Our biases should never be revealed to patients or cloud our judgement when providing care.

The surgical team that we use has some of the worst bedside manners it's their way or no way you can not talk to them they don't explain well they tell you one thing and do something else they don't listen to family members they act like they no the patient better than the spouse they don't really care about the patients it's just a job for some

The whole process has bad communication on what's going on they tell family to wait in waiting room and then they forget them they don't update with explanation they just let you sit and wonder what is happening we been back and forth for 8 years and I have had enough with the [censored].

Medical Mal practice and Medical negligance-In October of 2018, I was operated on at Mayo Clinic Phoenix for a lumbar fusion. They placed an interbody cage around the L5 S1 Vertebrea (later MRI shows as Mal-Positioned). In doing so they damaged the L5 &S1 nerves leaving me with a Numb left leg and sciatic pain every day for 30 month. A EMG that I requested, and done by a Mayo Doctor, in May of 2019 clearly shows nerve damage. They knew of this and did nothing. I was recently operated on again by a neurosurgeon at University of New Mexico Neuroscience and he removed the cage but stated the nerve damage may be permanent. I feel I am being discriminated against as I am from New Mexico and Not many Attorneys want to take on MAYO clinic. I am not a young man and they have cost me great pain and 2.5 years of my life. I am a cripple thanks to your Doctor Chandan Krishna

Recently, the President cited the results of a Mayo Clinic Study to justify an announcement of a "new" breakthrough for the treatment of COVID-19, convalescent blood plasma. I understand that convalescent blood plasma has been around for 100 years, and has been used for non-COVID-19 treatment regimens. I presume that the Mayo Clinic consented to this, as there was no one from the Mayo Clinic present at the press conference on this announcement, and the study results were referred to several times. How could you allow anyone to misuse or misrepresent the results of your study, knowing full well (as I have learned from a number of epidemiological doctors) that convalescent blood plasma has "questionable" and unproven efficacy for COVID-19, and there have been no proper clinical trials confirming any efficacious use of this treatment for COVID-19, nor confirmance of the claim that 35% of people treated with this will survive. This is malpractice on your part. The doctors at your clinic who consented to and provided fodder for this announcement should be barred from practicing. The sad reality is that there are are some gullibe people in this country who will rely on this misrepresentation from you, the President and Dr. Hahn, and who will think that they will be in that mythical "35%" of people who will be successfully treated for COVID-19 with this unproven plasma remedy. This is such a shame. A large number of Americans have lost faith in you. And don't give me that posture that you didn't approve of this. I have yet to see anyone from Mayo Clinic coming out telling the public otherwise.

I am U. S Military Veteran and a Government employee. I have been calling Mayo since last few weeks about my billing issue without success. Mayo has until Dec 31, 2019 to submit the approval for my 6/27/2018 petscan to my insurance (GEHA) or I am responsible for thousands $. I went to Mayo in Feb 2018 for petscan and a preauthorization was done from GEHA which was good until May2. The second petscan was performed on 6/27/2018 and Mayo never did a preauthorization but had it in system as approved. GEHA said no pre-authorization approval number was given to Mayo. Later, GEHA denied the claim and notified Mayo in 2018 to re-submit as retro approval and as medical necessity. Mayo until now never submitted in timely manner. I called Mayo again on Nov 26 and again on Dec 16, 2019 and had an hour long three way conversation with Mayo and GEHA. I keep calling Mayo and they say they are working on resubmitting the approval to GEHA. This has been going on more than a year. My insurance told me that if they dont submit retro pre auth by Dec 31, they will not cover it anymore. I cant believe I am spending my holidays in stress. I will not go there again.

I am an MS patient who sought care for the 1st time from the Neurology team at the Mayo Clinic in Rochester, MN (July 2019). I met with Dr Tobin and MRI's were ordered but pre-authorization was not obtained - even after I confirmed that it would be. BCBS of NC is now denying the MRI claim. I've appealed the decision of BCBS, twice and they are upholding their denial, advising that because the MRI's were not an emergency, pre-authorization was required. Also noting: that I cannot obtain pre-authorization for myself and that these claims should be written off by Mayo Clinic, as Dr Tobins office is at fault for not obtaining pre-authorization - as they are required to do.

I've spoken to eight different people, including a supervisor on the PAS billing team and every one is dodging fault with excuses. They are claiming that they only obtain pre-authorization, as a courtesy, when asked. They were asked, multiple times. They falsely led me to believe that pre-authorization would be obtained and it was not. They lied. This is provider failure. Mayo Clinic does not care about it's patients.

I cannot stress enough that I would not have had MRI's done, if I had known that pre-authorization was not obtained. I've had 3 years of MRI's done prior and I've never experienced anything like this. I'm shocked by the level of disregard for due diligence, internal process and patient care, as exhibited by Mayo Clinic.

The undue stress of this immensely frustrating situation is exasperating my MS and I'm urgently seeking immediate resolution to this deeply disappointing and unfortunate internal process error. Mayo Clinic did not do their due diligence and fraudulently led me to believe that pre-authorization was obtained when it was not. I genuinely believe Mayo Clinic is at fault and these claims should be written off. It's the right thing to do. Any help you can provide is greatly appreciated as I do not wish to escalate this matter of negligence further with legal proceedings.

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My name is Kennedy Allen. Patient number [protected]. Right now, I am being billed $600 dollars for a service I did not receive. On the bill this service is said to have taken place is 06/04/19. I did not receive the serum on this date, nor have I received it since then.
When I spoke to the nurse about allergy shots, I did not get enough information about what the shots really were, just that they were a viable option at this time because I could not do the nasal spray. I was under the impression they were general shots, not special personalized immunotherapy. The staff also did not consult with my neurology doctor- who is a Mayo doctor- as I am a chronic migraine sufferer, and I thought that my providers would be in contact with each other to make sure there would be no interaction problems. There also was no pre-authorization with my insurance company to see if it would cover this treatment or how much of this treatment it would cover. This treatment is very cost prohibitive.
I had been told that insurance should cover this treatment completely, so I did investigate insurance paying for it. I did not continue that path since I did never actually receive the therapy and the other reasons listed above, I did not continue to pursue the idea of having insurance pay for it.
At no point did I set an appointment to have this treatment done. I should not have to pay for a treatment I did not receive. I have also been in contact with the billing department on a few occasions and have been told have been told that I am responsible for the bill.

I had a chance to visit the website of Mayo hospital during my research on good websites. All look fine in terms of usability and other important aspects except that your team had probably not turned off the Google ad sense on your website page. Just attached the screenshot for your reference. I believe this would not be intentional n whoever had missed this will be dealt generously as we all make mistakes.

Thanks.

I was refused help from Jacksonville FL facility because I have Medicare. I hope as injured 3 years ago in a fall resulting with a broken hip. The hospital that operated left me with foot drop and severe sciatic nerve damage. I was told you guys are the very best but denied an appointment from you. I thought you were a non profit organization to help people? It seems all the good things I've heard about you are not true?

My name is Robert J. Breidel. I have emphysema and I recently had a stent put in for a blockage on my RCA. I recently tor my meniscus and it requires surgery. In order for my orthopedic doctor to perform the surgery he needs an okay from my cardiologist and my Pulmonologist. That was no problem for my cardiologist but my pulmonologist (Dr. Duolohary) is on maternity level and no one there was willing to give me the okay. My surgery is in 2 days and no one there was willing to help me. This a huge inconvenience to say the least. It is amazing to me that an establishment of that size and scope cannot draft a letter stating I can have arthroscopic surgery on my knee. I aclled the assistant I had spoken to the day before said they weren't willing to do what I requested and I am pretty sure they were not even going to call me back. Thoroughly disgusted.

I had surgery last week Jan 7th 2019 at your Jacksonville campus and was left with gaping holes on exterior thigh. This was meant to correct an excessively tight binding by a Mayo nurse, Pamela, after a lipo procedure back in March 2018 but she once again lacks commitment and failed me. I ask you for immediate attention in this matter by the right people at Mayo to commit and correct these traumatic issues so I can move forward and heal in peace. Let's get this done.
Sincerely,
Connie Wheeler