Mayo Clinic
Reviews and Complaints

I took my daughter in for a strep test at 9am was told results would be ready by 4:30 pm as if they are positive she needs to start medication it is now 6:pm and no results. Now the pharmacy is closed. We can not call anyone at express care because apparently they have no phones there. There is no one to help us because they all tell us we need to contact were the tests were taken. I am very agrivated and disappointed. How is it not possible to contact were you were seen and no one can help? Now I have sleepless night ahead of me plus I will have to take a third day off of work if she needs meds because your people can't do their job. My daughter's throught is swollen if she ends up in the er because of this you will charge me for that too. I should have gone to olmstead at least I'd have an answer or be able to talk to a person.

10/15/2018
Express care hyvee north
9am appointment

My brother who suffers from a severe heart valve condition was schedule to have his Ross procedure done on October 25, 2018 at the Mayo Clinic in Rochester, MN. This past week, he gets a called that his surgeon left Mayo Clinic for whatever reasons and now my brother has no surgeon to get him the surgery that he needs. I'm not sure of the surgeon's last name, but I know that he specializes in heart surgeries, and that he was probably the only one that could do the Ross procedure and he is of Middle Eastern descent. Hearing and seeing the sadness and disappointment, frustration, and his worries truly breaks my heart. How could a doctor just leave his patients hanging like that? I know my brother is not his only patient but I cannot imagine the same feelings all of his patients who have trusted this doctor with their lives on the line, just leave. That is extremely unprofessional on his part and my whole family are devastated. We have no idea what to do now, we have no idea where else to go and who else can do the Ross procedure on him. We are in desperate need to seek help and to help us find another surgeon comfortable with this type of procedure.

I am beyond enraged with the surgeon. Also, part of it is also Mayo Clinic fault. Mayo clinic needs to find the appropriate doctor for each patient and we feel that you guys are not helping in that aspect at all. You are leaving us to figure this out on our own. My brother is Mayo Clinic's patient and you guys are responsible to find him another surgeon who can perform his surgery. That is every hospital responsibility, and every hospital needs to make sure their patients are taken care of in case situations like this happened. I am beyond disappointed with the Mayo Clinic. Mayo clinic supposed to be the best of the best in the nation but it is definitely lacking and not stepping up to resolve this.

My husband and I waited 3 weeks for our appointment at Mayo with a Surgeon.
We drove a hour and 1/2. We went to the registration counter and the 3rd lady we talked to informed us we were out of Network. We would have to pay 20, 000-30, 000 to do a lobectomy. We were in shock since we had pre-registered and were told we were in Network. We saw Dr. THOMAS and proceeded to find out what was going with insurance. The lady at registration gave us no information or concern on how to resolve .
We cancelled Surgery at Mayo for October 24th. Then they called and said we were in Network and they put us back on surgery schedule.
A week later once again a problem, we need pre certification from Mayo to get insurance to cover my husband..So needless to say a cancer diagnosis and a coming up surgery isn't stressful enough, but Mayo failed from the first moment we walked in the door.
I hope this helps other patients understand that they are not going to help you find out what you need to do.
Pray that we get this precertifacation.
I would not recommend this hospital to anyone because of all the complications just trying to understand what we need to get this surgery.
They are not customer friendly or helpful.

I have had headaches my entire life. As a result I moved here to get help with them. In 2015 I had to have emergency surgery due to brain aneurysms that were about to rupture. I have preventative medicine as well as boric and nerve blocks all to no avail. Today I had an appointment in Neurology due to another MRI/MRA done and being at the emergency room. My vision has gotten worse and I've had memory loss. My radiology results indicated they found more aneurysms that are 5mm and 8mm. At my appointment the doctor was very rushy and didn't want to answer my questions he got a personal phone call on the phone in the room where we were. After getting off the phone he orders another MRA and refuses to help with managing my pain or addressing my deepest concerns. So I had to stop at the checkout desk where there were 3 receptionists. I stood there 15 minutes in front of them and no of them helped me. Finally an employee from the back was on her way out and asked if she could help me set up my MRA. As she was on the phone setting it up The one woman receptionist scolded at me and kept rolling her eyes like I was annoying her. Then the other male receptionist tells me to go find somewhere out in the lobby to wait then the lady who was setting up my MRA, asked about times that would be best for me, and trying to confirm a time with radiology, all of a sudden the male receptionist interrupts her while she's on the phone and talking to me, says hey tell them that we have another patient coming and he jumps into our conversation and out loud blurt out my personal information and what all they were doing! Not only that he says they won't be doing surgery!Very VERY UNPROFESSIONAL! I'd rather die then come here again. I left in tears!

Medical Neglect and Cover up. I was injured By PCU Nurses under the Mayo Health System. I had IV Infiltrated My Arm Swelled up and the Nurse didn't Follow Standard procedures. Instead of removing IV Line. She Attempts to Reinsert the Needle three more times into my Swollen Arm. The PCU Nurse Missed the Artery and Left the IV with Fluid still building in my Arm for another Two Hours. The Nurse Doesn't Document her actions and when I send a Letter of intent. I have a meeting with MAYO, The people at the time of treatment that Are Responsible. Their own Chief Nurse and other Supervisors admitted to me that the Nurses Screwed up. So to be clear. The Mayo Health Systems is much like a Child Molester, Their Sorry but they do not feel they should be held accountable for their actions. Today 07/17/2018 The Mayo Health team called me and Stated because they have moved from Waycross Georgia They are not Responsible. I ask any that see this to take 20 Seconds and call this number [protected]. Just ask why are they not taking Responsibility For Causing Nerve Damage to John Whittaker, Then Hang up. I ask you copy Paste and Share. Lets get the word out about this trash

Had my knee replaced December 2015. Twenty One months later another clinic did Reconstructive Surgery. The EXPERIENCE was much better. After the first surgery I did not attend a Physical Theraphy due to a booklet MAYO gave me and a discussion with the Surgeon . MAYO as of yesterday says I was to attend PT. However the doctor sent a letter a few months ago after I complained, The we do not send every patient to PT after a 2 week follow up phone call . That phone call happened however my records indicate no one told me I was a candidate for Physical Theraphy . I have several after surgery documents that never mention PT. I received a booklet of exercises to perform at home per the Surgeons conversation prior to surgery . Also, a check list document for Pre Surgery and Post Surgery states, when you get home continue to do the exercises you learned in the hospital. I feel strongly that if, I had gone to PT after the surgery the revision surgery would have not been necessary.

The Mayo Clinic has a good reputation among people I know, so when a special reason has happened I decided to visit it. I was at the Mayo Clinic in Arizona. After the diagnostics, I went home. The doctor had to call me regarding the results. It has been a month since then :( Nobody called me. At first, I thought that maybe they wrote my number down in a wrong way or something like this and called them. Nobody wanted to help. When I eventually was transferred to the doctor, who didn't say anything clear about my diagnosis as if he couldn't understand what I was suffering from, which was not true. I have to look for another clinic and spend other hundreds of dollars to get my diagnosis...

Hello my name is Paul Walker:

I've been diagnosed with stage 4 Liver Cancer by the Minneapolis VA Medical Center on 1/30/2015. There is a big scandal here because they are not helping Veteran's with cancer in a timely matter and letting them die as shown on Kare 11 News story. I'm stuck in the middle of this. I'm a 100% P & T Disabled Veteran non combat. I'm having problems in getting timely bile duct liver cancer treatment and care at the Minneapolis VA Hospital for stage 4 liver cancer diagnosed about a month ago. I have severe liver pain with several tumors and one the size of a base ball making it hard for me to breathe and they ( VA Hospital ) refuse to give me a stronger pain medicine for it.

I just got a new VA Doctor that is now helping me with severe liver cancer pain. Thank God.

Plus as you know I'm caught up in the Minneapolis VA Medical Center Cancer scandal here as it was reported on Kare 11 News several months ago. My first time to the Emergency room 1/30/2015 they did several tests and helped me. Now I've been back to the ER and Dr. S. Folley Dunna refused to help me and I'm suffering very much.

I only want to be treated fairly before I die. I'm very depressed and worried about my care there. I went and talked to my Dr. John Bassett and at first he said he would help but changed his mind and said he wouldn't. After I said that if I drop dead I hoped he would too because I' scared. I wished that I had not said that but I was scared for my life. My daughter witnessed this.

Then I reached out to the Mayo Cancer Clinic February 17, 2015 for charity medical help and sent them my application because I don't have Medical Insurance. On their web page they claim to help people like me but they don't. They refused to help me even though they get Millions $$$ in donations for helping people with cancer. They told me that before they'd help that I needed at least $5, 000 to put up front and I don't have that kind of money.

Thank God I got Mn.Medical Insurance and I now can go to the University of Mn. Masonic Cancer Clinic for a second opinion / treatment on 3/9/2015.

Shame on the Mayo Cancer Clinic in Rochester, Mn for not helping a dyeing man. May God have mercy on them. It seems like it's all about MONEY $$$. God help me.
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My name is Penny Erickson, Sr. Financial Counselor for the U of M Masonic Cancer Clinic. Your recent e-mail was forwarded to me to review. I’m sorry for your unfortunate situation.

You indicated you are a 100% P & T Disabled Veteran and on US Post Office Disability.

Due to the fact that you have VA coverage – we are unable to extend free/charitable care to you.

I've asked the Minneapolis VA Medical Center for a referral but they refused ?

Thank God I now have Medical Insurance and they can see me if it's not to late.

Sincerely,
Penny Erickson, Sr. Financial Counselor
University of MN Physicians
[protected]
[protected] (Fax)

My Contact if anyone can Please help is:
Paul Walker
111 Hiawatha Ave E
Big Lake, Mn [protected]

If you read the Mayo Clinic website, it says that the Clinic takes Medicare. But this isn't really true. Many of the departments in Arizona will no longer accept new Medicare. This includes Medicare patients with the top plan that pays 15% above normal Medicare. For instance, the gastrointestinal department has this policy. Even though President Obama cited Mayo Clinic has being a model of modern American medicine, these doctors are only interested in personal profit. They will not even accept 15% above the norm for their services and are only going to take people who can pay out of pocket (or have a platinum plated private plan that will pay much more than Medicare). We are headed towards a two-tier medical system: one for the extremely wealthy, and one for everyone else.

I am writing this complaint because I think the Mayo Clinic is charging ridiculous amounts of money for their services. For example, I had an endoscopy done by them and their charges before it hit my insurance was over $3000. That is over double the national average for this exam. How can they possibly justify that?
Not to mention the fact that I had to wait 3 hours in the waiting room AFTER my schedule appointment time before I was called in and then bam the test took a whole 10 minutes.
They are doing this because of 2 reasons: 1. they have no competition in rochester and they think they are god's gift to the earth, and 2. they are lining the pockets of their board members and doctors at the price of the patient.
My recommendation: Fly to Mexico and have all of your work done there, or at least a big city where there's more competition. The insurance companies, pharmaceutical companies, and hospitals are all in bed with the government and all getting filthy rich in the process.

After 15 years as a patient and scheduled appointments with 3 specialists at the Clinic this year,
the primary care department and Dr. Bruce Kimbel, M.D., (who has been my doctor for 10 years) have
refused to schedule me in as a patient to see him
because I have not been into his office for 3 years.
I received no notice of this policy and they will not
reinstate me. This is bad because your Primary Doctor at Mayo is the one that schedules blood tests, chest X-rays, colonscopy, gives shots and schedules
you with specialists. That Department and the
Patient Liaison Dept. have both refused to re-instate
me. I am a Medicare patient with Supplemental insurance and I have agreed to personally pay any
additional costs that my insurances will not pay.
I have always done this in the past. I cannot under-
stand no loyalty for being a long-time patient, not
notifying me and them not listening to my request
for reinstatement. My husband is also a patient
of Dr. Kimbel but he has not been denied service.
I was in Dr. Kimbel's office 90 days ago with my
husband. Now, I cannot see him for myself. Using
Mayo Clinic as our primary health care source was
one of the main reasons we moved to Scottsdale. Has
anyone had this problem?

My father is very sick with cancer and mayo clinic of scottsdale, az has stop treating him because his insurance has been unable to cover all his expenses
he has medcare and they have stop taking medcare .
about a year ago he cash in his life insurance to buy a business not knowing he was go to get very sick and he lost the business, he has has no money to pay for the medical bills if he dies, he has work all his life to help people and when he needs help no one wants
to help him.someone need to complain to this company

Thank you for you help

On October 12, 2001 I went into the Mayo Clinic, (St. Luke's Hospital) Jacksonville, Florida for open-heart surgery. I was told I would be in there for six days.

Due to a careless mistake the Mayo punctured my stomach in two places. I was their involuntary guest for almost five weeks. While in the Mayo one of my lungs collapsed, I contracted MRSA, peritonitis, pneumonia and my gall bladder stopped working. When I went home it was as a decrepit invalid with drainage bottles hanging from me, infected with invasive candidiasis (from which, four out of ten people who get it, die), a collapsed lung, suffering from excruciatingly painful bedsores and an agonizingly painful wound in my abdomen which, despite following the Mayo's recommendations to the letter, would not heal.

Due to their mistake, the Mayo Clinic nearly killed me, caused me much agony, took over two years of my life away, and then, after agreeing to cancel their bill (to see the Mayo's letter agreeing this, please view page 6 at www.mayovictim.com), waited until the time limit for filing a medical malpractice suit ran out and then, in May 2005, sued me. I am stunned that the directors of an organization that professes lofty aims and ideals do not know what is going on at the Mayo, and if they do, by not correcting it, condone it. A time line, copies of documents, letters and photographs detailing my Mayo Clinic experiences and subsequent events may be found on this site: www.mayovictim.com