Mercy Hospital
reviews and complaints

I started going to Mercy in May . They overcharged me per EOBs by over $400. We tried many times to get this resolved. I was to have surgery in Dec 2020 & the Dr waived my co-pay of $300 for surgery, because of my billing issues. Since then, they've added back the $300. At most, I owe $110, but my balance is $515.

I went in for a routine mammogram on 3/19 at Mercy Springfield. They billed my insurance. They are sending me a bill for $73.77. According to my insurance with Blue Cross Clue Shield, I should not have to pay for a preventative appointment. I have spoke to Mercy and they told me insurance didn't pay it. Blue Cross Blue Shield says I owe nothing and they have paid the claims in full. BCBS is sending me the EOB that states my patient responsibility should be zero.

I went to the doctor on 01/17 and they did a PSA test that my insurance company did not pay for because of the way they coded the test. My wife has made several phone calls to our insurance company and to Mercy concerning this issue. My wife called Mercy and told them how to recode the bill and even give them the phone number and a contact name at out insurance company and they would tell them how to code it for it to be paid for and Mercy will not call them or recode the bill for it to be paid for by out insurance company. Mercy called me today and told me that it was coded correctly and they would not recode it and I owe the bill so I went ahead and paid it or they would be turning it over to a collection company. Every time we go to Mercy we have to fight over their billing. This is not just happening to my family we are one of a few that will fight for what is correct.

My college age daughter was in distress and experiencing chest pain. When she arrived at the Mercy Advanced Ambulatory clinic the staff was rude and pointed at her and made references to an outstanding bill. A bill that was generated on 8/21 and was not due until 9/18. A bill that Mercy failed to run through insurance the first time and we had to request it be filed through insurance. Not only was she scared and unwell the treatment caused her a great deal of anxiety which only contributed to her chest pain. So thank you Mercy for causing my daughter to feel even worse by shaking her down for a bill that wasn't even due! I have since learned that staff obtain bonuses for getting payments from people while they are on site. I will pay any bills owed to your organization when they are due and/or set up a payment plan. I would ask that they change their collection center attitude before they give someone a heart attack and get sued.

On 5/11 I went to the Mercy Clinic Eye Specialists in Rolla, Mo. for an eye exam and to order new glasses. I received an eye exam, dilation, and refraction. The doctor also told me I had an eye infection and sent in a prescription for an antibiotic. I then went to order my glasses. I only needed lenses, and was told my copay was $304. I paid upfront and later received my glasses. Later, the EOB from my vision insurance said the copay from my lenses should have been $189, meaning I had overpaid by $115. Mercy said they were "reviewing" that, but then just re-billed my insurance. Meanwhile, the bill for the eye exam has been sent to my insurance, but is coded incorrectly. I paid the full $206, but If they would send the bill properly coded I should be re-imbursed for about $150 of that. After 5 months of fighting this, I'd like a senior billing person who can actually fix the issue to resolve it once and for all. My patient number is

We tried to communicate with them, was given the runaround, then Medicare retracted their payment to them and the doctor just sent in a new claim, same date of service, different claim number so Mastercard paid the claim. This doctor has filed 4 claims so far for separate visits: [protected], [protected], [protected], [protected], not duplicate claims, same visit - alternating when Mastercard retracted payment - doctor sent claim in again under different claim number. We think they need to be thoroughly investigated and prosecuted. They are running a Medicare and insurance scam and we are sure *** isn't the only one they are doing this to! They show no interest in resolving theses charges and they know *** has never been a patient of theirs! They continue to send in new visits and charge Medicare and American Republic and someone with authority, power, knowledge and resources needs to put a stop to this Medicare fraud - who knows how many others they are doing this to!

I had an incident that required an emergency room visit at the Mercy Hospital, Berryville, Arkansas on May 17. Severe dehydration was what I was treated for. I have no complaints about the treatment. Since I had turned 65 the year before, Medicare assumed the role of primary care provider. Blue Cross/Blue Shield covered a portion of the bill but because I cannot afford to purchase Medicare part B, I received a bill in the amount of $3,631.52. I called Mercy Springfield to make arrangements for a payment plan on the morning of Aug 11, 2021. The agent I spoke with set up a payment plan for $50.00 a month and initiated a request for financial assistance saying I would receive by mail the necessary forms to fill out. Yesterday (10/01), I called to see where the forms were as I haven't received them yet. They said they were mailed 2 days ago and that they would not honor the $50.00 a month payment plan that had been set up. And, that it would be a much higher payment/mth.

Guarantor #*** (***) I have seeked financial aid services through Mercy and have sent all requested info/documents to them multiple times. The application states that it is a 45 day process and I have been fighting with it for 8 months (I began the process and submitted docs starting in March). I have had to borrow money to keep making payments to stay afloat and they keep pulling me along. I can no longer borrow the money to keep making payments while they continue to not give me answers. I would like to discuss other options and cheaper payments, but there doesn't appear to be much they are willing to do beyond the large monthly bill they are expecting me to pay while my wife is off of work since we had our second child. We fall under the circumstances to receive the aid and have submitted all documentation. They refuse to give me an answer and it seems they are stalling until the backpay period won't reach back far enough to cover even if they finally approve it.

I injured my shoulder and went to the ER at Mercy Hospital in Joplin Missouri. After prelim exam and x-rays the DO referred me to ***. *** doesn't do shoulders so I was referred to *** who was too busy to get me in. Then I was referred to *** who gave me a preliminary diagnosis of tendonopathy and sent me for an MRI at Mercy Hospital on the 3rd of December . The receptionist said the copay would be $250. I'm fully disabled, I'm on a fixed income and I don't have that kind of money. MEDICARE takes almost $300 out of my SSDI every single month because of the uninsured, INEBRIATED motorist who hit me doing approximately 65-70 mph in a 35 while I was sitting still waiting on a train. I am in excruciating pain everyday, RIGHT NOW. I can't sleep and I have no way of helping my girlfriend who is handicapped and I was her home health care aide for years. I encounter APATHY at Mercy. They're ANYTHING BUT merciful. *** is the same way. It's INHUMANE.

on June 2nd I paid $4,413.93 for a medical procedure that I had done back in March. My insurance recently told me that I should have paid a little over $3,000 and that it is likley they did not give me a PHCS balance. I called Mercy and talked with them several times about this and they said they are going to look into it. I was told by a supervisor that it would take less than a week and that I should call back if I have not been given an answer. I called backed today, a week a half later, and they told me it could take 45 days for them to investigate and for me to get a refund. The main problem is the the 45 days but that they say that I owe $900 in bills, which is less than the amount that I overpaid. Unless I pay them they are sending them to collections. I do not have the money to pay them until they pay me back what they owe me, since they overcharged me over $1000 back in June. In short, they are demanding that I pay my bills now, but they are refusing to consider that I overpaid more than they say that I owe them.