Stanford Health Care
Reviews and Complaints

On Novovember 9 last year, I had a zoom appointment with vascular surgeon Dr Jason Lee. It was to review celiac stenosis for a second opinion but the pictures were unreadable. They asked for pictures again. In mid December, I called Isabel and she told me they had the readable pictures but Dr Lee was not in the office that week. I didn't hear anything so I called in January and she told me she was getting reading to call me. She said that she needed to go down the hall and retrieve the pictures and get back to me. I didn't hear anything. I called again in February and got the same story and I never got a call or email. Now it has been 10 months and I am still waiting for a call but I don't think I will ever get one.

5/2 Appointment at Pleasanton,CA

Nurse was extremely rude and insinuated that my wife was a drug user due to her being out of state due to a family matter missing check in appointments.

Nurse said they were going to be testing the baby upon delivery for drug abuse. Not one indication of drugs on urine test nor probable suspicion to do so.

This is 100% discrimination due to her being on mediCAL and missing appointments due to her brother passing.

The nurse nor the nurses assistant would provide their names upon request.

Overall terrible experience when this should be the most special part of our lives.

Pursing legal action for discrimination pending response from management on corrective course of action.

Addiction is a 24 hour problem. And takes a huge toll on a medical situation. My son was admitted on new years eve of 2022. 12/31/22 and he couldn't stand the withdrawals. He had to check himself out the following day because the addiction team was not available. He was extremely ill and they did many tests on him but couldn't figure out what was medically wrong with him. He left in a lot of distress!

I Went to be seen at Stanford Medicine Imaging and Express Care

798 South Winchester Boulevard

San Jose, CA 95128

[protected]

Open 9:00 am - 9:00 pm, 7 days/week

due to a hurt knee...the lady at counter was unwilling to see me because I cannot and will not wear a mask. She laughed in my face and told me she cannot and will not see me. After this i had a video DR visit though app..all was, fine kind dr... He set me up to get an X-ray at

Stanford Walk-In Clinic

211 Quarry Road

4th Floor, Suite 402

Palo Alto, CA 94304

[protected]

Open 3:30 - 11:00 pm, Monday - Friday. No appointment needed.,

I showed up around 4:00 pm walked in the door that said RAIOLOGY IMAGING or something like that above the door. About 3 to 4 minutes passed we sat in the empty waiting room when this Asian lady comes out demanding why are we there how did we get in the room, etc. I gave her my name and b day as requested then she left with a pissy mood. I decided it is not worth my time or energy to combat this crazy (doctor?) or put my trust in her.

My problem is going to see a doctor, and either being refused or having to deal with overworked mad employees of Stanford Aetna my heath care [censored]ting on the average person in pain trying to get help!

Sent from Mail for Windows

I had a procedure at Standford and the process went horribly. I had an endoscopy that resulted in infection and days of pain and suffering. I contacted the doctor on several occasions but I got no response. After sitting in the ER for 8 hours without being seen, several urgent care appointments, and other Dr's telling me they could not treat me because I must go back to the dr that did the procedure. I finally went to Urgent care in Stockton which helped with my infection but I continued to have swelling issues and throat swelling to which the doctor who performed the procedure would not respond. When I saw him he told me to take my anxiety medication, which was a statement that he received from a nurse practitioner.

I should not be responsible for charges related to this procedure now which the billing rep explained to me was a charge of the doctor discussing my issue with another dr. There is no way I should be changed for that and for him o take advice from a nurse practitioner is absurd.

Please follow up with me regarding reversing the billing charge because of all the trouble and denial I went through with this. I have a bill for $

I received the message above from someone not in my provider care team members with no explanation . It happened after I sent a message to bring up my questions to my surgeons and his teams about my concern" I always verified my med list plus allergies info everytime I went to Stanford. All my specialists are in network Stanford except my neurologist. Because of the important of the time I supposed to take my Pd med

I was recently made aware that a Nurse employed by Stanford Hospital, practices the use of Hallucinogenic drugs on her off days!

I know this person and, she told me herself about her & her husband’s use of “magic mushrooms’ and or Mescaline! I was flabbergasted when she actually bragged about her ‘tripping out’ while on the drug!

I’m sure that her drug problem is a disaster waiting to happen in that it puts patients in harms way and could possibly even cause death with a nurse being high on drugs!

This person is a friend of mine and, I feel it is my duty as a concerned citizen to inform Stanford Hospitol that they need to investigate this situation before something terrible happens to a patient or, patients in the care of this Nurse!

Her name is, Jessica DeCandia Summers.

Something needs to be done about this’

I am complaining about a cardiologist named Dr. Heeraima Manjuath he very rude. My husband was in the hospital, I told him I wasn't happy with Sanford and he raised his voice to me. He not only did it once he did it at least 3 times. I don't think he should do that when we are the ones paying his wages. i am sure nothing will happen but at least I tried.

Hi, i started my visits to Stanford health care since mid of last year & since then, I am seeing issues with every single of my bill.

1. I visited my primary for regular check up: Bill was in thousands even though its covered by insurance. After multiple insistence, they submitted corrected code to insurance & bill came down somewhat
2. I got my eyes checked for laser. I was told in words and in a letter that initial evaluation is free. However, I was charged in thousands. I followed up multiple times for charge to be removed.

3. I got my regular mammogram done. I was asked to do a follow up (even though the 1st time around person had done a very thorough job, specifically mentioning so it does not come back for followup). I was charged in thousands for followup appointment. Even though regular mamograms are covered.

Every single of my bill seems fraudulent & inflated. I am harassed & frustrated. I am being asked to pay unfair amounts

I'm filing a complaint about the Dr. Neelakshi Patel and her office stuff. Dr. Patel is my doctor since January 2021. I had issues with the elevated ANA-ab that was fluctuating over time so I was doing blood word monthly. Since the doctor wasn't available for a visit I wrote her a message to order a new blood test to check on ANA-ab. She wrote an order for multiple parameters but excluded ANA-ab which made no sense. On my request, she replied that once the ANA-ab levels are elevated it stays elevated which was completely different explanation she was giving me for 10 months. I asked to repeat the ANA-ab level and it was never done and I was never informed about that.
Dr. Neelakshi Patel showed no interest and she and her team are very careless. Their responses are new every time and make no sense. I'm also pregnant and very worried about my health situation and I received zero care from Dr. Patel and her team.
Please let me know what are the consequences for the Dr. Patel

I was scheduled to have a fibroid embolization completed on June 18 2021.

On June 11, Joshua Vista called me to go over the estimated costs of the procedure with me and receive my understanding that I was aware of the costs. The estimate he gave me was 100 dollars. That document is attached.

The procedure was completed without any abnormalities or surprises.
On October 3, 2021, I received a bill from Stanford Hospital for $4, 594.24.
I have this documentation.

Again, nothing unexpected happened during or after the procedure. The status of my insurance benefits never changed.

The answer I receive from the billing department is that my insurance covered everything it could and I owe what it didn't cover, although they can't tell me WHY this wasn't put in the estimate for my bill before the procedure, or WHAT was more then was originally estimated.

I cannot afford this bill. I cannot afford the $756 a month for 6 month payment plan billing proposed on the website, which is why I would of never of had the procedure done in the first place if I had known the bill would be so high.

My girlfriend recently gave birth and had previously tested positive for drugs, I do not use drugs and I put my name and signature on the birth certificate forms. When I went home to get a change of clothes a social worker informed my girlfriend that they were filing a cps case and taking custody on the grounds that there is no father on the birth certificate and proceeded to erase my name and signature from the birth certificate forms this happened at Stanford hospital. T is is unethical and possibly illegal I was there in the delivery room and gave all information the hospital had my phone number bu chose not to inform me so they could kidnap the twin children. I am the father and the children have family

I am writing a complaint abt Dr Salome Mashgati an ob gyn at Stanford health…..Valkey care in Pleasanton California

She has put my life in danger….by her aggressive abd cheating behavior….

She first saw me when health was deterioratin fir 3 months….

She ordered an ultrasound…endometrial lining came thickened….vaginal bleeding happened….hystersccopy and biopsy was done

I panicked and contacted UCSF oncologist centre and they called her for reports…..she got mad….that I called before even being diagnosed….but I was in panic state as my health was going bad rapidly….she continued to ignore me….after blasting me offf one day…..

The result came negative…and then when I went for follow up appointment they started acted fishy…..just talking to my husband….very grim and serious….pretending to order medicines….all other emails and info is on my Stanford health online system…..my communication with them….

The biopsy was never released on my health portal….

SHE RIGGED THE BIOPSY SO THT HER CARRIER does not get jeopardized for failing to find the cancer

I am enrolled in a copay assistance program through the pharmaceutical company that manufactures the medication I receive every 6 weeks.
The pharmaceutical company gave Stanford Hospital Billing a credit card number, for funds they provide on my behalf, at the time I was enrolled in the program in 2018. I do not have the credit card number, it is given to the hospital to receive Copay assistance funds.
The company also faxes a notification to Stanford billing each time funds are added to the card for payment on my behalf so Stanford may take the payment and apply it to my outstanding balance.
Stanford billing does not take action to receive the funds.
Each year Stanford sends my account to a debt collector despite the funds being available and despite my numerous communications with them asking them to access the funds and providing them with contact information for the pharmaceutical company.
Generally, the billing representatives are not helpful; they are not willing to call the pharmaceutical company to get the information they seem to be missing so they can get paid. What a terrible business practice and what awful customer service!

Dr. Robin Kamal and Dr. Jennifer Haggerty of the Standford Health org have neglected to provide care and answer questions around a critical injury to the hand. It has taken over a week of me reaching out to get any form of care instructions from Dr. Kamal, and my PCP Dr. Haggerty would not answer ANY of my questions, around care or hand therapy recommendations and referrals, and simply told me to go back to Dr. Kamal.

From day 1, Stanford's medical staff have treated me like a customer they want to collect from.

On Thursday evening, August 5th, I broke my hand. I rushed to the Good Samaritan ER in Los Gatos and received a splint, along with instructions to find a hand surgeon, who would take further x-rays and provide a care plan.

On August 9, I was able to meet with Dr. Kamal. He had an x-ray done, had a splint on my arm and tried to send me on my way with ZERO care information. I had to keep Dr. Kamal from leaving to answer simple questions like - how long to leave my splint on, do I need hand therapy, what should I do to care for my broken hand at home? He was eager to leave the entire time, rushing through answers with his hand on the curtain eager to leave.

Dr. Kamal shared zero home care information, and had zero intention of doing so. The only way I was able to obtain home care information was by Googling it myself, and over 9 days of back-and-forth.

I would ask Dr. Kamal where I can go for hand therapy, and how I should care for my hand. He did not respond - instead, his staff responded telling me to keep the splint on for 4 weeks and to see how it goes, even though the doctor had already recommended hand therapy.

I asked again, and they sent me to a website to find a hand therapist myself - despite already asking for a referral. So I asked again, and also sent questions with concerns about my hands progress. They sent the same canned response.

After 9 DAYS they finally provided this and sent a referral — almost 2 weeks since the injury date. Who knows how the hand has healed, because no one has taken any responsibility to ensure care.

On the 9th day before they finally provided the referral, I contacted Dr. Haggerty to refer me to a hand therapist, and she did not do so. I expressed my frustration with Dr. Kamal and his staff's inability to help me find care. She instead told me to refer to the emails his staff already sent, which I had already expressed were not helpful.

I responded letting her know that they finally provided some guidance on hand therapy, and I asked her some questions on how to handle this moving forward with Stanford. She didn't answer the question. Other questions I asked were also left unanswered. And it was only after 9 days that Dr. Kamal's staff decided to refer me to a hand therapy facility.

No one at Stanford I've had the misfortune of caring for me has actually shown any form of real care. They want to throw a bandage on you, or write a drug prescription for you, and send you off. No one spends any time with you to really understand your situation.

I was referred almost THREE MONTHS AGO to Dr. Greene by my daughter's pediatric geneticist, Dr. Graham (at Cedars) in connection with genetic testing that was performed for me. Stanford has been trying to obtain information from Dr. Pae, my primary care provider, who knows nothing about this issue. All of the supplemental documents requested have been send to Stanford by Dr. Graham's office several times, and I still have not been called to make an appointment with Dr. Greene. I have spent OVER FOUR HOURS on the phone now calling to speak with referrals and patient intake. This is a huge barrier to care. The wait for n. is several months, and it's already taken me months to just schedule. Luckily, I have a job that allows me to make long phone calls and multitask while responding to work emails. I'm sure many others do not have the same luxury and are not able to see providers because of Stanford's lack of organization. IT SHOULD NOT TAKE MONTHS TO BOOK A SIMPLE APPOINTMENT. This is absurd and Stanford should review my file and take corrective action to ensure this doesn't happen to anyone, ever again.

My father was a patient there being treated for cancer. He died from a hospital acquired infection that got out of control and made it so he could not be treated for cancer anymore. This infection was caused by this hospital and I was notified after he passed away from public health that this infection was a hospital acquired infection. Please contact me at [protected]