Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Antivirus Software McAfee McAfee Antivirus
McAfee

McAfee review: McAfee Antivirus 1

W
Author of the review
5:36 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Our 18 yr old daughter inadvertently signed up for a McAfee Antivirus (reoccurring annual fee) when she received a computer for Christmas when she was 14 years old. The PC died a year later and was replaced by a MAC. We (her parents) didn't know she signed up 4 years ago for a $129.99 annual software agreement as a minor, and she wasn't mature or savvy enough to know what she was committing to. She's now in college and I just noticed a reoccurring fee hit her checking account for $149.99 as it had apparently last year (all in retrospect). I called McAfee who was insistent we keep the newly minted (11/24/23) purchase to use on any device in the household. I stated the original purchase was made by a minor, who was unaware until today the charges have repeated for 4 years (the most recent being while she was 18, and a freshman in college). They didn't budge - offering a 50% discount on a 2-day-old plan we do not need. Eventually, they relented and issued a credit for the two-day-old transaction. How can any reputable company enforce subscription charges made by a minor without parental awareness, for in this case an antivirus plan on a device that hasn't existed for three of the four years in question? Shame on McAfee for preying on minors and not appropriately addressing the issue when sincerely brought to their attention.

Claimed loss: $309.[protected] and 2022 charges)

Desired outcome: Refund for the amount paid by my then-minor daughter from her personal checking account without her parent's knowledge

View 0 more photos
More
Send message
Copy link
Report
1 comments
Add a comment
S
S
Scrooged by McAfee
Fort Gratiot, US
1 complaint
5 comments
Send a message
Dec 13, 2023 7:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Welcome to McAfee. Of course you were in the dark. I dont put this tybe of behavior by McAfee. Believe me, they knew exactly what they were doing. Im sure they knew she was limited & a minor. this is what they do. Generate money with as little knowledge as possible. ive heard of alot worst. Stay with Norton & all will be fine. McAfee is corrupt, theyre liars & majority of employees donot kno what theyre doing. Get ur money , screw u around & more if they can.

More
Copy link
Report

More McAfee reviews & complaints

McAfee - scam billing 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - mcafee viruus protection 7
McAfee - hidden trojan virus 28
McAfee - h support scam 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - auto renew 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
McAfee - mcafee internet security
McAfee - cashback not received
McAfee - Hacking into my computer
McAfee - McAfee's Auto Renewal is a scam
McAfee - McAfee Total Protection service
View all McAfee reviews and complaints

  1. McAfee Contacts

  2. McAfee phone numbers
    1800 1441 0475
    1800 1441 0475
    Click up if you have successfully reached McAfee by calling 1800 1441 0475 phone number 100 100 users reported that they have successfully reached McAfee by calling 1800 1441 0475 phone number Click down if you have unsuccessfully reached McAfee by calling 1800 1441 0475 phone number 80 80 users reported that they have UNsuccessfully reached McAfee by calling 1800 1441 0475 phone number
    11%
    Confidence score
    Philippines
    +1 (888) 847-8766
    +1 (888) 847-8766
    Click up if you have successfully reached McAfee by calling +1 (888) 847-8766 phone number 2 2 users reported that they have successfully reached McAfee by calling +1 (888) 847-8766 phone number Click down if you have unsuccessfully reached McAfee by calling +1 (888) 847-8766 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +1 (888) 847-8766 phone number
    33%
    Confidence score
    United States
    +1 (905) 754-3700
    +1 (905) 754-3700
    Click up if you have successfully reached McAfee by calling +1 (905) 754-3700 phone number 0 0 users reported that they have successfully reached McAfee by calling +1 (905) 754-3700 phone number Click down if you have unsuccessfully reached McAfee by calling +1 (905) 754-3700 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +1 (905) 754-3700 phone number
    Canada
    +44 175 321 7500
    +44 175 321 7500
    Click up if you have successfully reached McAfee by calling +44 175 321 7500 phone number 32 32 users reported that they have successfully reached McAfee by calling +44 175 321 7500 phone number Click down if you have unsuccessfully reached McAfee by calling +44 175 321 7500 phone number 18 18 users reported that they have UNsuccessfully reached McAfee by calling +44 175 321 7500 phone number
    28%
    Confidence score
    United Kingdom
    +61 386 999 200
    +61 386 999 200
    Click up if you have successfully reached McAfee by calling +61 386 999 200 phone number 8 8 users reported that they have successfully reached McAfee by calling +61 386 999 200 phone number Click down if you have unsuccessfully reached McAfee by calling +61 386 999 200 phone number 8 8 users reported that they have UNsuccessfully reached McAfee by calling +61 386 999 200 phone number
    Australia
    +43 199 460 6202
    +43 199 460 6202
    Click up if you have successfully reached McAfee by calling +43 199 460 6202 phone number 0 0 users reported that they have successfully reached McAfee by calling +43 199 460 6202 phone number Click down if you have unsuccessfully reached McAfee by calling +43 199 460 6202 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +43 199 460 6202 phone number
    Austria
    +32 22 750 703
    +32 22 750 703
    Click up if you have successfully reached McAfee by calling +32 22 750 703 phone number 0 0 users reported that they have successfully reached McAfee by calling +32 22 750 703 phone number Click down if you have unsuccessfully reached McAfee by calling +32 22 750 703 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +32 22 750 703 phone number
    Belgium
    +45 70 277 277
    +45 70 277 277
    Click up if you have successfully reached McAfee by calling +45 70 277 277 phone number 4 4 users reported that they have successfully reached McAfee by calling +45 70 277 277 phone number Click down if you have unsuccessfully reached McAfee by calling +45 70 277 277 phone number 10 10 users reported that they have UNsuccessfully reached McAfee by calling +45 70 277 277 phone number
    Denmark
    +33 147 625 600
    +33 147 625 600
    Click up if you have successfully reached McAfee by calling +33 147 625 600 phone number 2 2 users reported that they have successfully reached McAfee by calling +33 147 625 600 phone number Click down if you have unsuccessfully reached McAfee by calling +33 147 625 600 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +33 147 625 600 phone number
    100%
    Confidence score
    France
    +49 893 7070
    +49 893 7070
    Click up if you have successfully reached McAfee by calling +49 893 7070 phone number 0 0 users reported that they have successfully reached McAfee by calling +49 893 7070 phone number Click down if you have unsuccessfully reached McAfee by calling +49 893 7070 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +49 893 7070 phone number
    Germany
    +353 214 672 000
    +353 214 672 000
    Click up if you have successfully reached McAfee by calling +353 214 672 000 phone number 2 2 users reported that they have successfully reached McAfee by calling +353 214 672 000 phone number Click down if you have unsuccessfully reached McAfee by calling +353 214 672 000 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +353 214 672 000 phone number
    33%
    Confidence score
    Ireland
    +39 255 4171
    +39 255 4171
    Click up if you have successfully reached McAfee by calling +39 255 4171 phone number 0 0 users reported that they have successfully reached McAfee by calling +39 255 4171 phone number Click down if you have unsuccessfully reached McAfee by calling +39 255 4171 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +39 255 4171 phone number
    Italy
    +31 205 863 800
    +31 205 863 800
    Click up if you have successfully reached McAfee by calling +31 205 863 800 phone number 0 0 users reported that they have successfully reached McAfee by calling +31 205 863 800 phone number Click down if you have unsuccessfully reached McAfee by calling +31 205 863 800 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +31 205 863 800 phone number
    Netherlands
    +34 913 478 500
    +34 913 478 500
    Click up if you have successfully reached McAfee by calling +34 913 478 500 phone number 0 0 users reported that they have successfully reached McAfee by calling +34 913 478 500 phone number Click down if you have unsuccessfully reached McAfee by calling +34 913 478 500 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +34 913 478 500 phone number
    Spain
    +46 851 989 578
    +46 851 989 578
    Click up if you have successfully reached McAfee by calling +46 851 989 578 phone number 0 0 users reported that they have successfully reached McAfee by calling +46 851 989 578 phone number Click down if you have unsuccessfully reached McAfee by calling +46 851 989 578 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +46 851 989 578 phone number
    Sweden
    +86 105 951 0600
    +86 105 951 0600
    Click up if you have successfully reached McAfee by calling +86 105 951 0600 phone number 0 0 users reported that they have successfully reached McAfee by calling +86 105 951 0600 phone number Click down if you have unsuccessfully reached McAfee by calling +86 105 951 0600 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +86 105 951 0600 phone number
    China
    +852 28 248 811
    +852 28 248 811
    Click up if you have successfully reached McAfee by calling +852 28 248 811 phone number 0 0 users reported that they have successfully reached McAfee by calling +852 28 248 811 phone number Click down if you have unsuccessfully reached McAfee by calling +852 28 248 811 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +852 28 248 811 phone number
    Hong Kong
    +91 224 029 1300
    +91 224 029 1300
    Click up if you have successfully reached McAfee by calling +91 224 029 1300 phone number 6 6 users reported that they have successfully reached McAfee by calling +91 224 029 1300 phone number Click down if you have unsuccessfully reached McAfee by calling +91 224 029 1300 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +91 224 029 1300 phone number
    100%
    Confidence score
    India
    +972 36 454 300
    +972 36 454 300
    Click up if you have successfully reached McAfee by calling +972 36 454 300 phone number 0 0 users reported that they have successfully reached McAfee by calling +972 36 454 300 phone number Click down if you have unsuccessfully reached McAfee by calling +972 36 454 300 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +972 36 454 300 phone number
    Israel
    +81 354 281 100
    +81 354 281 100
    Click up if you have successfully reached McAfee by calling +81 354 281 100 phone number 0 0 users reported that they have successfully reached McAfee by calling +81 354 281 100 phone number Click down if you have unsuccessfully reached McAfee by calling +81 354 281 100 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +81 354 281 100 phone number
    Japan
    +60 322 987 213
    +60 322 987 213
    Click up if you have successfully reached McAfee by calling +60 322 987 213 phone number 0 0 users reported that they have successfully reached McAfee by calling +60 322 987 213 phone number Click down if you have unsuccessfully reached McAfee by calling +60 322 987 213 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +60 322 987 213 phone number
    Malaysia
    +65 62 227 555
    +65 62 227 555
    Click up if you have successfully reached McAfee by calling +65 62 227 555 phone number 0 0 users reported that they have successfully reached McAfee by calling +65 62 227 555 phone number Click down if you have unsuccessfully reached McAfee by calling +65 62 227 555 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +65 62 227 555 phone number
    Singapore
    +27 117 075 500
    +27 117 075 500
    Click up if you have successfully reached McAfee by calling +27 117 075 500 phone number 0 0 users reported that they have successfully reached McAfee by calling +27 117 075 500 phone number Click down if you have unsuccessfully reached McAfee by calling +27 117 075 500 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +27 117 075 500 phone number
    South Africa
    +886 287 299 222
    +886 287 299 222
    Click up if you have successfully reached McAfee by calling +886 287 299 222 phone number 0 0 users reported that they have successfully reached McAfee by calling +886 287 299 222 phone number Click down if you have unsuccessfully reached McAfee by calling +886 287 299 222 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +886 287 299 222 phone number
    Taiwan
    +971 43 915 460
    +971 43 915 460
    Click up if you have successfully reached McAfee by calling +971 43 915 460 phone number 0 0 users reported that they have successfully reached McAfee by calling +971 43 915 460 phone number Click down if you have unsuccessfully reached McAfee by calling +971 43 915 460 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +971 43 915 460 phone number
    UAE
    +55 113 711 8201
    +55 113 711 8201
    Click up if you have successfully reached McAfee by calling +55 113 711 8201 phone number 0 0 users reported that they have successfully reached McAfee by calling +55 113 711 8201 phone number Click down if you have unsuccessfully reached McAfee by calling +55 113 711 8201 phone number 0 0 users reported that they have UNsuccessfully reached McAfee by calling +55 113 711 8201 phone number
    Brazil
    +57 15 111 700
    +57 15 111 700
    Click up if you have successfully reached McAfee by calling +57 15 111 700 phone number 5 5 users reported that they have successfully reached McAfee by calling +57 15 111 700 phone number Click down if you have unsuccessfully reached McAfee by calling +57 15 111 700 phone number 10 10 users reported that they have UNsuccessfully reached McAfee by calling +57 15 111 700 phone number
    Chile & Latin America
    +52 555 089 0250
    +52 555 089 0250
    Click up if you have successfully reached McAfee by calling +52 555 089 0250 phone number 0 0 users reported that they have successfully reached McAfee by calling +52 555 089 0250 phone number Click down if you have unsuccessfully reached McAfee by calling +52 555 089 0250 phone number 1 1 users reported that they have UNsuccessfully reached McAfee by calling +52 555 089 0250 phone number
    Mexico
    More phone numbers
  3. McAfee emails
  4. McAfee address
    2821 Mission College Blvd, Santa Clara, California, 95054-1838, United States
  5. McAfee social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
McAfee Category
McAfee is ranked 2 among 20 companies in the Antivirus Software category
#01 Kaspersky Lab Kaspersky Lab #02 McAfee McAfee #03 Trend Micro Trend Micro #04 Avast Software Avast Software #05 Norton Norton

Most discussed McAfee complaints

do not wish your protection any more
4
(opinions to this review)
 Application & removal of antivirus software
3
(opinions to this review)
 mcafee viruus protection
3
(opinions to this review)
 McAfee Antivirus
1
(opinions to this review)
 Subscription
1
(opinions to this review)
McAfee Alternatives
Bitdefender 70 reviews Malwarebytes 77 reviews Webroot 80 reviews EPAM 8 reviews Enigma Software Group 64 reviews