McAfee
Reviews and Complaints

I have purchased macafee and scan my pc but somehow many virus came in my PC and i will not able to work properly and i have run full system scan also but not able to rectify issue.I have tried to contact but no one is responding to my complaint as this issue is getting very difficult to solve ..help in solving the issue most urgently

solve it on priority

I installed Safe connect Wifi Hotspot VPN application in my phone on 13 sep. 2018. As per policy it firstly provide 07 days trial then it will deduct fees for 01 year on reoccurring basis.
But without providing trial directly my yearly fees has been deducted.
Kindly return my back my deducted amount and I do not want go with it because its working properly and always having problem in connecting.

Please do not the needful in this regards as earliest.

Thanks in advance.

Hello i'm Mike Dev works with Mcafee Antivirus customer service in the USA. Mcafee Antivirus are really the most amazing device that has the capabilities to rwcover anything on no matter how complicated it is. But there are different issues that can create problems for the Mcafee Antivirus and most time the trouble that Mcafee Antivirus are happening because of the lack of knowledge in users. If you have any issue like this please contact Mcafee Antivirus customer phone number [protected]  or visit- https://mcafee.antivirus-setup.com/

I had recently purchased McAfee License key for my Desktop. The software then asked for an update. I had updated it. But after the update, I am feeling very uncomfortable. The previous version display was comfortable and I was easily able to access anything I want. But after the update, the display was very poor, and it became difficult for me to access certain things in the software. Please help me with this issue.

MccAfee has removed £89.99 from my bank account without permission. They have done this year after year for the last 3 years. I have checked on the web what their computer protection service should cost and for the service they are charging me £89.99, I can get the same service for around £22.00. So not only are they stealing my money, McAfee are over charging me by 4 times the amount. I no longer require this service but McAfee have automatically removed funds from my account because when I first bought my computer I also bought McAfee's protection and in doing so they obtained by bank details.
At one point I received an email headed McAfee Auto Renewal Notification but I did not agree to any auto renewal. McAfee are downright thieves.

Dear sir,

I am writing to you about some money been deducted from my account by your company without any request from me to renew the Antivirus.

So i am requesting from you to return back my money to my account that mentioned below with all details.

Name: Mahboob Abdullah
Bank Account No. 0324 [protected] 0012
Name of the bank: Bank Muscat
Date deducted money: 30.08.2018 time 05.30 am
Amount been deducted: OMR 44.334

I would be most appreciate if you could return my money as soon as possible.

Thanks with kind regards,

Mahboob Abdullah Hussain Al-Balushi
Sultanate of Oman
00968-[protected]
PO 38 PC 123
Email: [protected]@squ.edu.om

I purchased McAfee 2 months ago on a special deal which cost £1.
Yesterday I received an email stating £90 has been charged for the update service. I am infuriated and distressed, as I was not notified that this amount would be taken to update. Upon reading the email of my purchase, it does state that it would automatically be updated 30 days prior, however it does not state how much and that it would charge from covering only one device to now covering up to ten devices.
I called customer service yesterday, in which the advisor stated I'd receive my money back within 24 hours.
24hours later, I have still not received anything. I have called customer service again in which the advisor told me it can take up to 5 working days to receive my refund. I am furious. Not only has this made me go over my over draft in my bank account. The money you have taken is money for my weekly shopping budget. I have children to feed and petrol to buy to be able to travel to work!

Not only have I been provided misleading advice from customer service, your emails are misleading. I purchased a Virus Protection Pledge (on the email it states the auto renew is £28.99) so how the heck have I been charged £90?! No where does it state that this would change to a yearly subscription, no where does it state that the payment would change from £28.99 to £90!

I look forward to hearing from you and hope to resolve this as soon as possible before taking any further.

Sophie Owen

Order number: CS2243200899

Email: [protected]@hotmail.co.uk

Hello Bunch of Thieves,

Mcafee Robbers debited my bank account without having the ethic or courtesy to
send me a renewal notification.
A clear indication you got my visa card details prying into my computer such rascals
your job is to take care of the online theft but instead you are robbing your customers
thru your online channels. You are absolute cheats - white collar criminals.

Details of the debit are below.

Details of your subscription renewals:
--------------------------------------------------
CONFIRMATION RECEIPT
--------------------------------------------------
Name: June Fernandes
Order #: CS2268333360
Date: Wednesday, 8 August 2018

--------------------------------------------------
McAfee LiveSafe 1-year subscription: A$ 149.95(AUD)

Total Tax : -
Total Price : A$149.95

I would like to lodge a complaint with the IT security & the ombudsman, can you provide the details.

June
[protected]@gmail.com

I have had a number of emails from McAfee confirming they could not take the subscription I was happy with this as I did not want to renew.

Yesterday received an email confirming they had now managed to take the monies £59.99 ref CS2260340716

I did not want to renew this subscription. I have tried unsuccessfully to speak to an adviser on the [protected] number . Left hanging on 12minutes and then 11 minutes. I also did internet chat after lots exchanges told I was speaking to North America couldn't help.

I do want that subscription to be renewed and would grateful if you could help . The bank states its pending

Trying to contact McAfee is frustrating to say the least

Regards

Peter Walsh

I was charges £89.99 for renewal which is far more than a new subscription. I went thru your support system and never once got thru to chat and could not find an email address. So I telephoned and got thru and said I should have a discount and given a reference number and put thru to another person who helped me. So rather than give me a refund of £36 (£89.99 - £53.99 = £36.00) I have to pay another £53.99 and get a refund of £89.99. The automatic renewal is obviously your way of getting me to pay more, and the if I complain you make it as difficult as possible to get my money back. I am most dissatisfied with this appalling service which borders on theft. I would like someone in your company to explain to me why your help desk does not work and why you attempted to rip me off. I will of course follow this complaint up with trading standards if I do not receive an explanation and compensation I am happy with. Due to your complete inability to deal with customers I also have the feeling your products may have limited worth as well. I look forward to a prompt reply.

I have installed a McAfee antivirus original licensed software in my laptop and it's working fine for the last 5 yrs but for the last 2 days I am having issues with the software as it is unable to remove the virus it has detected I have tried all customer care numbers in India but they are either unserviceable or engaged whole day or nobody responds request if Ivan look into the matter

McAfee Customer Complaints
April 23, 2018
To Whom It May Concern.
This is only my opinion and I am sure I am not alone.
I bought McAfee Antivirus last year and when I tried to install it, I had problems. The Help Service told me I had Norton and in order to install McAfee they had to remove some existing software. This would cost $49.95 for the service and I said okay and everything worked fine.
Now my McAfee Software will expire this May 15 and I bought a new McAfee Antivirus and when I tried to install it, I was kicked out again.
The Help Desk called me and I was not home and he left a message that if I had trouble, I should call 877-220-7414. I tried to install the software again next day and right away it kicked me out saying that the product key was already used and to call them (big number on screen).
I called the number on the screen and a man answered and he assured me that he could solve my problems if he took over my computer. I gave him permission and he did take it over.
Problem: He said I had some conflicts and he would take care of it for $100.00 charge fee. I declined.
Question: If I am using McAfee now without problems and I am trying to update it, why does the new product conflict with the existing McAfee antivirus? He said that is the problem!
Solution: I am returning UNUSED product key and I will use Norton again or something similar.
(I scanned the McAfee Product Key and I am sending it to prove that is not being used).
I am not asking for a refund. I learned a good lesson for a small amount of money.
Sincerely,
Ciro Albanese
142 N. Jerrilee Lane
Anaheim, CA 92807

Product Key 6337N-QCFN5-R3275-J4KA9-APJMP
Scan code [protected]

This is my 3d box of 100 k cups purchased from our local Sams club. I can not seem to get more than 1 out of 5 to brew without dumping grounds into my cup. This is very disappointing as we enjoy the coffee. What can be done to keep this from happening? I dont believe that it my machine as others have reported the same problems. At aprox $.70 per serving this is a rather expensive way to not enjoy my cup.

23/02/18 reference case [protected] handled by Renson.

Every year at renewal I have to go through the same routine - I try to renew and am given a price that is double that I find on the McAfee website. I then ring up and get told McAfee will do me a favour and match the website price.
You have a great product but very poor customer support in trying to dupe a loyal customer into overpaying for the product.

Please amend your policy!

My contact is [protected]@talk21.com or [protected] - please contact to discuss

My subscription was due to expire in the middle of March. though money was taken from my account a month before that on the 9th of February. I have other standing orders and bills to pay and I think it would be professional to inform a customer before deducting my money. I was trying to chat and call the customer support but didn't get any answer. NO response whatsoever though it says that lines are open 24/7. I am very disappointed with the services and request a refund.

Details of subscription renewals:
CONFIRMATION RECEIPT
Name: Viktorija Jurina
Order #: PL2204740352
Date: 09 February 2018

ACCOUNT INFORMATION
Name:Hewlett Packard Consumer
CustomerEmail Address:[protected]@yahoo.com

I had paid Rs2040.00 on 6 March 2017 by Credit Card towards 1 year subscription charges which is due to expire on 6 March 2018. I had never authorized autorenewal of subscription without my my approval. On 4 February 2018 I was informed by email message about the autorenewal of annual subscription at the cost of Rs 4390 which was charged to my Credit Card without any prior authorization. I object to it for: 1) Unauthorized use of my credit card, 2) Inflated rate of subscription, 3 Charge 1 month prior to expiry of existing subscription.

I have recently bought a website with a the domain was registered in Jan 2017 (1 year old)
McAfee has place a warning that my website is unsafe to use.

It is a simple small website that nothing on it other than basic blog information. The information attracts a lot of visitors each month, which is the reason I bought it.

I am trying to get an answer from McAfee as to why they have said it is unsafe.

I am asking them to remove this or tell me what I need to do to fix the whatever problem they see.

A company called CuteStat.com posted information on their site giving a warning to anyone using my site. I emailed them to ask where they got their information and they said from McAfee. I don't believe they looked at the website to confirm any issues.
I have asked them to either let me know what the problem is or please remove the warning which will effect my website. I have not yet heard back from them

The website is www.kegofwisdom.com

I phoned customer service today as you had taken a payment out of my bank account today, which I thought was strange as I cancelled the antivirus twice back in 2009/2010.
After checking previous years statements it showed you have carried on charging me even though I cancelled TWICE! Once online and once on the phone. The lady I spoke to today said there was no record of my cancellation. That's quite convenient isn't it? You have taken my money out of my bank WITHOUT MY PERMISSION for 8 years! I will be taking this further if I do not get a refund! Your staff are also very rude!

I have recently bought a simple but good website. kegofwisdom.com For some reason McAfee has said the site is not valid.
The description says: URL entered is not valid or has no data

  
https://www.mcafee.com/threat-intelligence/site/error.aspx?url=kegofwisdom.com

This is not true. It is a valid website, set up correctly and has content.
It has good traffic

This is the message that appears on: cutestat.com

We found potential security risks with kegofwisdom.com and it is Un-SAFE to browse this website. USE CAUTION and make sure you have best Antivirus Software installed.

When I contacted Cutestat as to where they got their information they replied:

The source of that information is https://www.mcafee.com/threat-intelligence/site/default.aspx?url=kegofwisdom.com
Thanks,

CuteStat.com Support Team 

CuteStat wrote this information based on:
Kegofwisdom.com URL entered is not valid or has no data
https://www.mcafee.com/threat-intelligence/site/error.aspx?url=kegofwisdom.com

Please can you tell me how I correct this information and have it removed

Thank you

Apparently, opening a Service Request does not mean that the situation will be resolved as soon as possible. I currently have NO protection; however, I do repeatedly get boxes popping up requesting I pay for upgrade as it states that my current protection is free.

IT IS NOT FREE I PAID FOR IT- I Have friends and coworkers who would never consider putting McAfee on their computers as the company's practices leaves a lot to be desired. I got another application (the free one requesting I buy again) because I updated Java and did not look for the "sneaky" little box that I had to uncheck rather than check. People don't like being conned, nor do they want a program they cannot remove. I have tried for two weeks to remove your program.

I bought McAfee two years now, but I doubt I will ever use it again. I suggest you show this e-mail to your top executive so he or she can change their business practices It surely does not endear MacAfee to anyone!

Here are my two product keys-- one is current; perhaps you can look at your records.
E5V37-9A22Z-3J45E-J3GVT-A2PAP
M3NK2-6Y296-J7RR9-25KEF-A2PFH