How is McAfee’s rated by cybersecurity users?
McAfee’s earns a 1.3-star rating from 483 reviews, showing that the majority of cybersecurity users are dissatisfied with their protection.
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The complaint has been investigated and resolved to the customer’s satisfaction.
no cooperation from mcafee
If I had known McAfee was owned by AOL, I'd have resubscribed to Norton. Have tried and tried to get my $20 rebate from McAfee, and to get upgrades on my two purchased from McAfee, to no avail
I tried to send in my request for the rebate a half dozen times but McAfee just won't cooperate.
When I try to get updates on the two purchased I made from them, they tell me my password is wrong or something else is wrong but when I attempt to get them to give me a new password, they put all kinds of stumbling blocks in the way.
Service request [protected], tracking nr,[protected]. I've spent over $75. on Mcafee with no rebate, and no help getting my password etc repaired.
This is typical AOL, and why I switched to other providers.
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
worst customer support
McAfee Virus Plus software is not effective in catching the latest spyware programmes. When you have a problem with their software or billing service, they do not respond!
A rogue spyware programme called Virus Protect Pro attached itself to my system. Since my McAfee Virus plus software or Quick Clean was not able to detect or remove it, I contacted their Customer Support line. They referred me to a specialist virus removal team. I paid UK 19.95 for a Gold Service but in the process of the chat, I found that the McAfee specialist did not even have a basic understanding of the problem. He was more interested for me to pay additional money and upgrade to a McAfee Platinum Service. Checking the web, I found that 'Virus Protect Pro' is a common spyware and there are many solutions. The rogue SpyWare was removed with a free programme I downloaded from the web called ˜Superantispyware". It did the job with a single scan. Since McAfee's support teams were useless, I requested them for a full refund. Until today, despite many calls and emails, but till date I have not received even an acknowledgment. My repeatedly calls to their support line remains answered.
It seems that McAfee software is a gimmick and their customer support non existent
This review was chosen algorithmically as the most valued customer feedback.
do not wish your protection any more
I have a home computer dell which I installed mcafee virus protection with it, my computer broke down and had to have everything re installed but did not get mcafee since then have had another virus protector and do not wish your protection any more I have received my visa account to find I have been charged £24.99 on 7th October ref [protected] CA my name...
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Overview of McAfee complaint handling
McAfee reviews first appeared on Complaints Board on Nov 13, 2006.
The latest review Antivirus was posted on May 1, 2024.
The latest complaint McAfee Total Protection was resolved on Apr 03, 2023. McAfee has an average consumer rating of 1 stars from 483 reviews.
McAfee has resolved 41 complaints.
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McAfee emailsinfo@mcafee.com100%Confidence score: 100%Supportjaved_hasan@mcafee.com99%Confidence score: 99%tammy_black@mcafee.com99%Confidence score: 99%sebrina_kepple@mcafee.com99%Confidence score: 99%
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McAfee address2821 Mission College Blvd, Santa Clara, California, 95054-1838, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
McAfee Category
McAfee is ranked 2 among 20 companies in the
Antivirus Software category
Most discussed McAfee complaints
do not wish your protection any more4
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