McAfee
Reviews and Complaints

I can't believe your service is so rubbish I've been promised a refund since 23 aug every time I call I get given different information no one seems to know what is going on. I've sent email to an email address I was given by your call handler I've sent this email every day since last week and not once have I received a response. I now want all payments refunded to me that mcafee have ever taken from me the last payment was taken without my authority as the subscription was cancelled over the phone on 23 aug yes August I then called on 23 sep and again was promised a refund for the payment that was then taken plus 6 months of payments I am still awaiting this. Your call handlers do not know what they are doing

I am the owner of Success College Counseling.
I very much resented the email solicitation to renew my one year virus protection plan for $69.99 or $109.99. I then called two different mcafee reps who quoted me two different, lower prices in response to my question about why I would not simply purchase Mcafee through Amazon.

Why are your prices not standardized, and why, as a customer, did you try to sell me a product for $40 more than I was able to pay? Why was I not offered the lower price from the get go?

I've had an amount of £89.99 taken from my account, I don't use the service and have tried to cancel before! I have not used that computer for over 3 years and I've paid every year. Please cancel my subscription. And refund the money

I can't see anywhere I can cancel the subscription and I'm not sure why it would still be active, it's a lot of money to be deducted and surely I should be able to opt out of the product . The screen shot shows the deduction from my account

I have had a payment come out of my bank account for this year and last year.
Last year I had been very ill and I was not using the laptop which I originally purchased it for. Of course this meant I gave you a payment for your product which I did not use.
Because of illness I forgot to contact you.
Again the same thing has happened this year and when I went onto my bank account I can't see how to cancel it
As I'm a pensioner this is a lot of money for me to loose.
Can you advise me how I can reclaim and stop this payment.
Please reply to
[protected]@gmail.com.
Regards
Margaret Lewis
26 Main Road
Condorrat
G67 4DZ

I appear to be being charged for an account that I cancelled years ago. I have only just noticed that this has been happening and have contacted my bank to block any further payments to yourselves.

My problem is that it was so long ago I could not possibly tell you when I cancelled, only that I did as I no longer have a computer and have not had for at least 3 to 4 years as I have no need for one.

Having searched bank statements it seems i created an account with you on 12 October 2013 at 29.99 pounds and over the years that payment has increased.

I value what little money I earn and fortunately for you i have lapsed in my observations that gradual increase in charge. I would like some kind of reimbursement as in my defence i have had no communications from you either.

The account may have been in the name of Ann Kilty, my maiden name. Email of [protected]@gmail.com (which is still operational).

My name and address have changed also as I moved and got married 2 years ago.

Eagerly awaiting your response.

Mrs Ann Forster ([protected]@gmail.com)

This is my FOURTH email regarding this matter, no one is bothering to reply to me.

On the 19th of August I had an £89 payment taken from my bank account without my permission, I have written three times to get this money refunded and no one is replying. I want that payment refunded asap.

I understand that there was a box ticked to automatically renew the subscription but I no idea about that box eas there or knew that it was ticked until a payment had been taken. I never want automatic payments to be taken, I will pay for the item myself when it is needed.

Purchased from Argos yesterday. As instructed tried to activate account on line. Entering my details and 25 digit code. Wouldn't accept it. Used online help chat for guidance on the mcafee website, and was then advised that my network had trojans and would be required to pay money to have them removed. I believe this was a scam.
I then phoned mcafee customer help line and was told that my email address and 25 digit code didn't match what they had on the system?
A process that should only take 2 mins has caused me a full night of stress and still no activation for my £40 purchase.
Please look into this as it has happened to others.

Justin Moir
[protected]@aol.com

Earlier one month, I renewed my mcafee account for one year but it is expired now.
And it is shows that, it is expired on 9/3/2019. I am so angry from this act.
Resolve this problem if you can not resolve it than return my money which I have paid on the renewal. Resolve this problem as soon as you can.
Resolve this problem or return my money then I will switch my security account.

On 15th July 2019 McAfee took £69.99 from my credit card account without my authorisation. Reference on my credit card bill 0800-028-7581IRL.
My computer is no longer protected by McAfee.

Please immediately refund the £69.99 and cancel any further payments from me to yourselves.

Please confirm to me that you have complied to my request.

Thank you.

To whom it may concern,

For the second year running McAfee has taken £89.99 out of my Bank account for auto-renewal for my antivirus software which I hand not requested or authorised.

Last year when I was refunded I stated that I did not want the auto-renewal actioned and adjusted the software settings to that affect but still McAfee have ignored my request and have taken £89.99 out of my account again.

The payment came out of my PayPal account and I wish to be fully reimbursed £89.99 which was taken out of my account without my consent.

Regards

Chris Thomas

Last year you managed to steal £69.99 form me by taking an auto renewal on the product I had already renewed in advance to take advantage of an offer. My repeated email com plaints were ignored. I cancelled the auto renewal, I assumed on all products. This year I was emailed to say the renewal of the first was due in August. I resolved never to purchase anything from MaAfee again and purchased an antivirus elswehere. I then received several emails and warning to say the auto renewal could not be taken, which was fine and I uninstalled it. Imagine my fury when today, with no advance warning, I am informed you have taken another £69.99 from me to renew last year's fraudulent renewal, which doesn't even expire for another month.

The order number is CS2417266680.

Needless to say I want a refund.

Auto pay to $75 is what I call a theft for 1 devise.
Never again will you sneak this scam past me.
You people need to clean up your ACT!
The person in charge of billing, should be fired!
I purchased this protection because of the reputation and affordable pricing.
And because of that, I trusted your auto billing and payment system.
Shame on you and shame on me, for letting this slip past me.
This protection sells everywhere in stores and on-line for $35 and you take $75 from my account?

I thought I logged on to MacAfee support to reload my program as my hard drive had stop working.
I was asked to pay $5 and it would be refunded when the program was reloaded, next thing I found out that I have been billed for $66 new account for just answer which I do not want, I have instructed my bank not to pay.
[protected]@bigpond.com
please respond ASAP
regards Adrian Fetherston

We were charged £89.99 automatic renewal fee, that we were even aware of until it came out of our bank account, we rang up to request a refund, which they agreed to, were on the phone for quite some time, they said it would be processed within 5 working days and we have still not received the refund. You can only contact them via telephone, which does not make the process very easy. So now we don't have antivirus and are £89.99 down! I also don't understand how they can justify taking that much money when you can buy it for less than £30 in the shops!

My Mastercard is being invoiced for subscription service without my consent and I can't find a method to effectively communicate with a McAfee representative to discontinue charging to my credit card.

I 'm residing in Mexico and cannot connect through the toll free number from here and my past ID is being denied on the website for access.

Last charge by McAfee
MCAFEE *WWW.MCAFEE.COM
Account ...9114
$106.99
107 AAdvantage® miles

PURCHASED BY
Richard Lesnock
TRANSACTION DATE
Saturday, Apr 13th, 2019
POST DATE
Sunday, Apr 14th, 2019
MERCHANT LOCATION*
[protected] TX 75024
MERCHANT CATEGORY
CONTINUITY/SUBSCRIPTION MERCHANTS

Please review and contact me to resolve this issue.

Regards

have call twice this number 866-622-3911 in regards to this 75.24 unauth charges and requested refund on 7/14/19 on 7/15/19 they put back 75.24 to my card which i still cant figure out how they got that, anyway on the same day 7/15/19 they took out again 75.24 when i called this rep christain states its the refund process for the refund and that the -75.24 would just magically fall off my account by his own admission he states that another customer is having the same issue in which the money was put back and then taken out again ? this make no sense if you REFUNDED the amount and then took it out again this is NOT A REFUND ... now he states oh it will all be take care of and all will be straight by the end of the week ? mean time my account is being charged 25.00 as over draft fees waiting on this refund which was already given to me and then taken back... this is worst company i have ever delt with and customer service comes up with different stories as to why this amount of money was given and then taken back... even my credit union says this is NOT right and the " its our refund process to put it back that then take it back" makes no sense to a banking professional I WANT THIS FIXED TODAY THE 75.24 IS TO BE PUT BACK AND NOT TAKEN OUT AGAIN . TO WHOM DO I NEED TO SPEAK WITH
REFERNCE # FOR THE PHONE CALLS [protected]

Several complaints..
1) the 5 device protection is not true.. I have 2 older devices that were covered last year in 2018 and now both devices are not compatible with 2019 Total Protection. Errrr
2) The rebate deadline expired way too fast. The reason I purchased the 5 device 2019 protection was a combination of both a) rebate & b) protection for my 5 devices.
Now I have no rebate and 2 devices NOT protected by McAfee total protection.
A product that I have been using for almost 10 years.. REALLY this is how McAfee treats loyal customers..
I am NOT happy and definitely will share my experience with anyone/everyone.

Please note that we have purchase 10 Mcafee Internet security for 10 pc. which we have been purchasing every year since 2016, but we have faces problem while install the software and when we call your support center in Bangladesh we do not get any response from them, not get any support . I was call several times on 25th June 2019 to +8801625999111, +8801625999222, +8801625999333

Regards
Reaz Uddin Ahmed
GM, Inspecta Bangladesh Limited
Cell: [protected]
Phone : +[protected], 711552

Hi, In July last year I took out a lifetime coverage for virus protection with you. but also got an email, see below

Hi

Neil Jackson

Thank you for the Purchase.

This is with the reference to the service you took from us and below you can find your purchase information:

Account Name : Neil Jackson
Amount Paid : $184.29 USD or £139.99 GBP (Approx.)
Security License : HN2540JH45276708

Plan Details:

1. Lifetime Network Security + Lifetime McAfee Security.
2. Lifetime Technical Support For All Devices+ If you add any new devices technical support free of cost.
3. Lifetime Technical Support For Emails.
4. Lifetime Technical Support For Printers.
5. Lifetime Software Help.

Card Descriptor : Eastern Unions

Note : You will not be charged for any securities/softwares in your Lifetime as you have total protection now. As you are from United Kingdom so the charge will appear in British Pounds in your card statement as per standard conversion rate.

TOLL FREE NUMBER: [protected]

Thanks
Amanda Galten
Operation Manager
Network Security
(McAfee Support)

Since then I have been asked to pay 3 more times for additional items, once was for protection of a so called Back Door into the system which they said was not covered by my initial payment and since then have received 2 more requests for and additional £930, which they say they will claim on my cyber insurance but will have to wait until November before I get it back. I have refused to pay the last request because it is starting to sound very suspicious. I only trusted them because it appears from the email that McAfee recommend them,

Another issue I have is I still get requests from you to renew my licence when I have taken out a lifetime coverage.

Thanks in advance for your help with this.

Kind regards

Neil

Neil Jackson

Today I have paid 600 Rs for the Activation of the Anti-virus. Amount got deducted from my PAYTM account but I have not received any activation code.

Please let me the Status of the same & share details regarding refund of amount if Service not Activated.

Screenshot of the Payment Made is attached for the reference.

Contact Number : [protected]

Email ID : [protected]@gmail.com