McAfee
Reviews and Complaints

On 9/23/2023 my account with McAfee expired and I had 5 virus infecting my

MacBook Air. I called and initiated a new account with McAfee but continued to

receive pop ups saying I had virus, and was notified that I had a data breach on

the new account. I asked to see the data breach as offered on the McAfee con

sole. I am not very literate with computers. I was repeatedly given a code in my

email but wasn't able to enter it to see my breach.

I have spent at least 2 hours. trying to find out how to use the temp.codes and

how to safely remove the virus and see the breach. The young woman who

spent the hour or more today was interested in helping me but was unable to. I

asked for a refund and was transfered to a man who tried to discuss everything

but a refund.

I don't know if my computer is safe. I know I lack a lot of knowledge.

I have learned that All Around Fix, LLC, and other companies are working to bring in more customers - without knowing the harm they are causing.

Working recently with McAfee Total Protection, McAfee LiveSafe, Norton,

HP Windows 10S - stub Installer.

I was told they are preparing latest protection info - but collecting funds all the while -

I was lured, via McAfee and sent $219.99, for two year protection. Being not well schooled in how to avoid scams.

I've been told that McAfee is working on these issues, but I won't hold my breath. Please respond as soon as possible.

Claire Trotter - [protected]@gmail.com

I signed up for the free trial they had going on. That I would not be charged at this time. Then I noticed they did take a payment out of my checking account the next day. They asked for my information at a later time. I noticed they took out $20.88. I tried to reach them on the phone and placed them on hold. Then the next time I called them they said the money would be placed back in my account in 2 days. Still looking for it Anne Bourg I would like a full refund of $20.88

The only reason you bothered me during work with your computer warnings and all the annoying pop-ups is because my subscription is due. Instead of the standard email or a pop-up every now and again. You disrupt the work flow for hours and try to hit my banking account for almost $200 several times. Pretty sure it was about 6-8 times within minutes of each other. Bad, bad, business practice.

MacAfee virus protector keep harassing my device to purchase the product. For weeks I keep declining the product, I complain last week and I am having the same issue. Each time I try to use my device, MacAfee blocks my task and I have to go through the whole process of clearing it. This happens at least 20 times over a one hour period. Can you have them stop harassing me, please I am begging you, I am not able to finish my school work because of the constant pop ups.

9 September 2023: 11:44 AM:

Cannot find a live chat, used the phone number, they kept me on hold for 30 minutes then it clicked on, all music stopped, no voice. Just silence while it kept me connected. Finally had to hang up. There is no one you can talk to, though it says 24/7 for my area [Canada]. Just a long wait for nothing.

Purchase invoice:

CS3348738454 * 2023

PS3121727248 * 2022

Charged a horrific amount for automatic renewal - far over what I can find online on my own - charged $180 CDN, excessive. Would never have renewed at this price. It is a month before my subscription is up and I can't get hold of anyone to stop renewal before the date? Terrible customer service.

Hello,

My name is Dessie Kaloyanov. I was unproperly charged for Mcfee product, which I didn't want, did not authorize, and I don't have this product, as antivirus program on my computer. They charged me for $158.99, a month ago. Since then, I am trying to get my refund. But they didn't assist, as a customer service and don't want to refund my money.

Please, help me with that.

Here I am attaching the prt sc and file, in which is clearly seen that the sum was taken from my bank account. I called many times on the provided phone number, and McAfee customer service, talked with me, but they didn't do anything, to refund my money. I made a dispute via my bank - US bank. Th e bank contacted Mcafee and found that the money was taken by Mcafee. Still, I do not have my money back.

I purchased a 1x year subscription with the purchase of my laptop in South Africa.

When my subscription expired in August 2023, I purchase a subscription online and afterwards realized it was far too costly, and immediately started the cancellation and refund process. The online process does not allow me to complete and submit and when I finally managed to contact support service they tried to offer me a subscription until 2025 but would not assist with a refund. I am now unable to contact support online or telephonically and have received a second email notifying me that the case is closed. see attached.

I have also deleted all McAfee products from my laptop.

Shaun Christian +[protected]

s.[protected]@live.co.za

Hello, I bought this product on June 1 2023. I have had so many problems with this product. When I asked to have my issues resolved, they could not help me.

As they were having technical issues themselves. They would notify me in a few via email. All I got issued resolved. I talked to them on the phone and on chat.

I decided to give benefit of the doubt. I still have issues.

My issues were signing in. Getting codes so I can navigate around the site. As I got messages, saying my "info was on the dark web". I try to see what info as it was. To get that issue needed a code! Which I could not get. When I talked they just change your password!

As it is past the 30 days, I cannot get a refund. I want a refund, as I cannot do anything with McAfee, at all.

.

Thank you

Just filed a complaint and was LOST because your passwords are NOT working so nothing received.

Have spent many months reporting McAfee issues re; link to android mobile; VPN drop outs; various interference with other software; requests to upgrade when already current subscription, etc. Much worse on Android where keep being asked to "check VPN/upgrade to Premium when already fact!" Done via Chat and in lengthy telephone calls to Techies who state their frustration that 'Developers/Marketeers' continue these unacceptable unresolved issues though Users keep reporting them!

Can no longer waste my time and efforts with such poor User support and resolution so have uninstalled McAfee from my computer and mobile phone. Agents now chasing for further calls and case number (many before) 1-[protected]. Emails to McAfee bounce; password notification does not work today either so effectively just blocking Users!

I have cancelled my subscription, I never updated payment details yet some how McAfee gained access to my account and stole $129.95 for Inv: CS3321756687. I can't contact them have tried online service unfortunately their robot can't understand what I want. Cannot afford to put money on mobile to call McAfee as they emptied my bank account. Cannot get any help.

why do you persist in sending me reminders about renewal when i have told yiou contless times that i have another account with Macafee. I do not want them so stop sending them

at lest two e-mails a day

i have a different contract running as well as this discontinued one but you do not send me e-mails in praise or recognition. S why bother to send me messages that i ignore except that it is becoming too much.

What part of "do not send me any more e-mails on this subject" don't you understand.

On 2023/07/29 I was charged $149.49 (that's almost R3000 - half of what I have left in my bank account as I am unemployed).

I do not even have an active McAfee antivirus on any of my devices!?

"Your trial ended 145 days ago - buy now" is the message I get on the home screen of McAfee on my Asus laptop.

Why or how was I charged for a service I don't even have?

McAfee has the crappiest customer service I've ever experienced (and I live in South Africa - the country of bad services, so that's saying something!)

With half of my money gone, I can't afford to pay my bills and will most likely get bad credit.

I feel robbed and beyond angered at this unauthorised amount deducted.

I ordered Total Protection on 6 May 2023 Order No PL3267809767 for 2 years.

On 22 June 2023 I received email - "URGENT UPDATE" Your Computer May Be At Risk, Renew McAfee Antivirus Delivery [protected] - Your McAfee subscription expires today!

In a panic I have paid £79.99 Order No PL3296442602 unnecessarily. PLEASE REFUND THIS AMOUNT ASAP and contact my email to confirm

I filed a complaint with the FTC about there fraud.They kept saying that my protection was expired and they kept charging me for it and they did not provide any solution to the problem.My protection was 8/82022 until 8/8/2023.I renewed again the protection was supposed to run 08/8/2023 to 08/8/2024 and they still say it has expired.I contacted them 3 times and they done nothing.

I noticed that I now cannot use my computer that is in my den because of all of the notifications from McAffee telling me "my payment has been declined" and needs to be updated or retried again. It is driving me nuts because I want to be able to use my computer since I am back in school. I don't need this hassle from McAffee. I never had this problem with Norton.

I suppose that I will have to go back to Norton as they seem to take care of their customers far better than this company does. This problem is making my blood boil and is putting me under more stress than is needed; stress is what triggers my migraines and epileptic seizures. I don't need either of those.

There was a Matt Simon from Qikbay Mcafee Tech [protected] ID#973 that was suppose to get me service after computer was Compromised and he stated that Mcafee uses an outside vendor called JINGRAM LLC in San Mento Cal.

After hours with this deplorable person I stated that I'm no longer interested after I saw him reading my emails. I told him not get out of my account and and bank account. The check would not go through. Today I notice from my bank that JINGRAM LLC deposited my check for $379.00.

Mcafee is suppose to prevent scammers from using their information so I'm guessing Mcafee is not sufficient with tracking their own scammers. I would not use them. Looking for my refund and this has been reported to the US Marshalls.

Also every person you speak with is in India. These companies need to stay in the USA at least you don't have to repeat yourself 50 million times.

This is Matt Simon's tech num [protected]

I purchased one McAfee Total Protection on the 09/04/2023 for the price of 119.95 euros for two years (validity until 06/05/2025) and I paied it on the 11/04/2023 by direct way to my bank account (Factura [protected], encomenda CS3249693597)

On the 12/04/2023 I was charged on the same bank account with a payment of 129.95 euros for the same service, and so I ask to be reinboursed of this ammount since I do not pay double time for the same service.

I demand a quick answer and reimboursemant.

Viriato Horta

Setúbal 2910039 Portugal

Phone + 351 [protected]

e.mail [protected]@gmail.com

June 2, 2023 12:52pm

I called McAfee customer service to discuss why I was charged $128 when last year I only paid $30. I got connected to a very very rude individual (if someone actually gets back to me I have their name but I will not post it here for respect for their privacy even though they do not deserve it for how rude they were) who would barely let me get a word in our conversation. When I signed up for this service last year, the description came across as I would only have this for one year for $30, so I signed up for it. I was confused on why I was charged $130. He kept yelling at me that I was in contract until 2028 and that the price each year was just going to go up unless I switched to a different contract for $180 and that that was the only way to get my $128 back. When I told him that I did not have $180 and that the money they took was for my car insurance, he became completely rude. He yelled at me several times "then call back I am not helping you this is over" and made me burst out into tears. I was trying to explain to him that I was pretty sure I only signed up for one year, but he was just so rude and would not let me talk. He also was extremely mean when I asked questions for clarification. This has been an absolutely awful experience and I do not want to have anything more to do with this company and their services.