McAfee
Reviews and Complaints

I made a payment on the 5th Dec 2017 of £22.31, i have emailed Mcafee previously (1 week ago) that i have spent hours & hours of waisted time trying to install with no response from Mcafee, my computer does not allow it to install, now i have tried to log in to my account & the Mcafee website does not recognize my email address. I am not satisfied with the service & demand a refund - my name is Simon Warner & i paid by debit card ending 0026 & would like this money refunding. - The card is registered to the post code below in the UK (i am English), but the laptop & me are in Thailand in 6 months vacation.

M.J.Hughes cs2174200931

I have just rang uk customer services about my £40 cashback on renewing my livesafe subscription to be told the 14 day offer was finished. I was not aware of this limit and to the best of my knowledge have not received any emails to point this out. Customer services have offered an extension to my subscription but i was relying on the cashback as my working week has been reduced to three days.
Something has gone wrong here, please can you look into it.
Regards M.J.Hughes

Mcafee have taken £89.99 out of my account and I did not authorise this. Apparently I clicked auto renewal, which I didn't. I had a free trial with my laptop and clearly they just pre selected the automatic renewal. I don't use mcAfee and I didn't when I had the free trial a year ago.
I've emailed them multiple times and can't get hold of someone. I want this refunded as I am now in my overdraft.
They have taken this payment through paypal and paypal won't refund it.

On the 30th October 2017, the sum of £89.99 was withdrawn from my account without my authorization. This "auto renewal" was not authorized and was not turned on in my preferences for my account. The withdrawn amount has put my account into debt. Your customer service department is sorting out a refund: Case Number: [protected]. I wish to state that the collection of funds is illegal and that any interest made on the sum of £89.99, over the five days you hold onto my money must be paid to me immediately. This is an unethical company to I wish to close my account after this matter is resolved.

Carla G May.

It has been almost two years ago that I stopped using your security program and had it cancelled, on this October you once more charged my credit card after i had cancelled the subscription on line.
I have contacted Walmart Master Card about the charges and I will dispute them.
My name is Douglas M Mendoza
866 Grand Ave. South San Francisco CA 94080.
[protected]@yahoo.com

October 20, 2017
DRI*KASPERSKY LAB [protected] MN 84.99
October 20, 2017

I recently tried to renew my subscription with McAfee. I live at a new address and my cards are all tied to my new address. I entered my new address at the McAfee site along with my card information and I got back that they could not confirm my new address, so I tried their chat service after waiting past the time they said it would take. I called customer support. Customer support said they entered my new address, but when I tried I got the same message I was then told to enter my card information over the phone, I did and they then hung up on me and I still can't renew my service. Their customer service is a bad joke and they have proven that they can care less about their customers needs. Do not waste your time or money with them.

Reference number: [removed]
Name: [removed]
Email address: [protected]@gmail.com (new email) [protected]@hotmail.com (old email)
Phone number: [removed] (new phone number) [removed] (old phone number)

I paid the anti virus program fee twice last year and I would like to have one of the payments to be refunded. When I received a notice from McAfee in April 2017, I unsubscribe automatic renewal but I got charged again today. I was speaking to one of the supervisors (name removed) at McAfee and it came to realization that I paid twice for the same product last year but the supervisor refused to give me a refund since the last year is already closed. I should not be charged for the same product twice. It doesn't matter whether your year is closed or not. You can make an adjustment and this adjustment is immaterial which has almost no impact to your financial statements in this fiscal year ($69.99 CAD). I would like to speak to someone in charge to have one of the payments that I made for the last year to be refunded. I'm not refusing to pay for the service but I'm refusing to pay for the same service twice.

My True Key was constantly signing out each time I exited any website instead of staying on for 7 days per my profile. This is the second time this happened in the short time I have had the service. I got a tech outside the US on 8/10/17 and he said I had to delete and install and I would lose all the info. I did that and he said I would get a confirming memo in a half hour to reinstall. I never got it. I called back on 8/11/17 and had the same runaround and he said he would have to escalate the problem, but no one was available until 8/13/17. Obviously, a lot of people are having problems.

Hello,

I recently found out that you have been charging me for McAfee Intel security software(?). I've never used it and don't even remember ordering the soft. So can you let me know - what is this?

-79, 95
MCAFEE *INTEL SECUR [protected]
Viesti
492057******8834 OSTOPVM 170706
MF NRO 74313307187100299982594
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
201607075EQEL1010823 J
MCAFEE *INTEL SECUR [protected]
Viesti:
492057******8834 OSTOPVM 160706
MF NRO 74313306188000616814382
VARMENTAJA 050

-79, 95
PKORTTIMAKSU
169367
[protected] EL2353862 J
MCAFEE *INTEL SECUR [protected]
Viesti:
[protected]******8834 OSTOPVM 150706

... And the list goes on. The bank has a paid service, so I can sort out how long this has been going on. (unless you can tell me, for how long have you been charging me for this.)

I would kindly ask you to return my money.

I hope you understand the problem here, and we can work it out. :)

Ps. I have never received at least an e-mail from you, so I have no possibilities on using your software.

Kind regards
- Jouni Rikkinen
E-mail : jouni.[protected]@gmail.com
Tel : +[protected]

24/07/17

Trying to install product key for McAfee Livesafe. We purchsed 3 x 1 year product keys, each for 5 users. 2 were istalled in January.

McAfee Livesafe

3 x 1 year subscriptions

1 - D7SMW-5RWC7-2M5F7-4GFGT-APHP4
2 - D7NEV-G2H6L-9JP7M-9WNPF-APMFP
3 - D7TW2-C2WN2-LRT35-9547D-AP6HD

However we have tried to install the remaining 3 but keep getting a undisclosed error issue. There is no IP conflict as tried on 2 computers. We have also tried to different product codes and still get the same error!

We need this fixing ASAP as we are currently without out security leaving the business vunerable! Can you please advise why this is not loading so we can fix it as have paid for a product which is currently not fit for purpose!

Hi,

Yesterday, I bought a 2 yr subscription, believing it to cost your special offer price of under 60 pounds .. you then charged me nearly 90 pounds. I feel cheated and will never buy from you again, unless I get a refund. I presume this has happened because I pressed the wrong buttons, but I'm disgusted and offended and feel cheated!

If the only other option is that you cancel my subscription and refund my money, then that would also be an acceptible solution

Kind regards
Barry V Rose

I purchased a new computer from PCworld together with Mcafee Livesafe.
I took it straight to my office and tried to activate my Livesafe with the activation code.
I got a message telling me there was an error and one of Mcafee chat guys said he would get somebody to call me.
I few minutes later a guy called and told me my computer had been hacked but he could fix it for £160.
He got very angry because i said i did not want to pay another amount when i had already bought your protection.

This can not be the correct way that your company operates.
[protected]@sterlingrecruit.co.uk

I have repeated several time on the time I want my scan done. they do it at the times I am playing games, which makes them stop working ! my time is set for 4am, central time, every other week. this does not work, please fix the problem, very annoying ! Seems to me McAfee does not want to hear complaints, I see many people trying to get a response from McAfee.
McAfee is supposed to do there job by scanning my websites, but they need not do it any time they feel like it 1 I have set my time & day, clicked agree, but, nothing has been done, this company needs to get there heads together & apply what the customer wants. If this does not help my issue, I will call the toll free complaint office, this is very upsetting. what part of do not scan my pc until I set the time for don't they get>? do they like annoying customers? this must stop!

I am trying arrange refund of the automatic renewal subscription order no CS1876708869 which was an automatic renewal which duplicated a purchase I had already made on line

I rang your service no today [protected]. Only to be told you could not do the refund call Ref [protected]
Reason give because it was done through digital river - given a number to call digital river First tel number given was incorrect and did not work
So Called again got another number which put me through to digital river but they said they couldn't call up the order and I had to call another number - have called them twice and each time I have but given a uk telephone number that doesn't work

Run out of money on my phone now

McAffee has taken my money I need Mcafee to call me with the correct telephone number to sort out this refund.

This is appalling customer service.

After purchasing a years sub to this company in 2014 I decided not to review in 2015. Two reasons, they promised a $50 cash back if you purchased a years sub, (still waiting to receive that one) and I had to pay $200 to get my computer cleaned of viruses while I was being protected by their security. All was fine for 2015, never heard from them again but at the end of 2016 I noticed they had helped themselves to a further years sub without my permission. The bank credited the payment back to me but macaffee has sent so much paperwork disputing the transaction, they claim I made that I can't understand it all. It will be easier to let them have their $100. I guess this is how they make their money. A very unethical company and one I would reccommend avoiding at all costs!

After 11 months of a paid subscription to McAfee Antivirus I got the Zeus virus! I asked for help because it wiped my hard drive clean.. They said not their fault, that they could not catch all viruses and told me I would have to take it somewhere for repair out of my pocket! And they wouldnt refund what I paid them to protect my computer... they had the nerve to say they protected me for 11 months of my 12 month subscription!

Hi,

This is regards with the complaint with macafee product,
I have mcafee antivirus plus installed on my laptop, but since 1 month my computer as virus and not able to use it,
When I run the macfee scan virus is not getting deducted, and I had many number of calls but the issue is not fixed by the company, and the customer support is connecting my call to premium desk, why should I pay the money for the service when I have the validity period for my product?

When I had fight with agent he said I will arrange call back but since evening i'm waiting for call back which was not made by your company.

I wanted to go to the consumer court because my system showing your computer is at risk

When I have installed the mcafee why is that virus is entering in to my system.

I will escalate this to higher level and I will seriously take an auction again the company.

I have 4g network connection which has no issue with it. , because of your mcafee product my system got screwed

Reference number [protected]

Regards
Manjunath s

Although I was subscribed for Macafee security until January 2017, they took £89.99 from my account without my authorisation in May 2016. I didn't notice until December of that year when the usual annual payment of £89.99 was taken in the December. I contacted them and asked for the May amount to be refunded. They refused as I was over the 30 day refund period. I have spent countless hours on the phone trying to make them understand that this was an illegal payment but they just keep repeating the 30 day refund... I feel this is a deliberate deception and from reading some of the complaints on here it would seem that it is a regular practice. I would like to complain to an independent body but dont know how. Any suggestions?

I thought I was buying a CD but in the package was just a product key #. This is very misleading. Then when I tried to instal it on my 3 year old computer (which is a high quality Dell computer with window 10) it wouldn't let me download the program. I called mcaffees company & talk to a rep & he took over my computer & said it need to be cleaned by a professional. Well I am 61 & know computers. he was trying to sell me his services. then I told him to get his supervisor on the line. He came on the line the he said what the rep said is how it is. I told him I just needed a antivirus to go on lin. It's my business if my computer is running slow which it's not. My computer runs just fine. I had Nortons & just expired. He got mad at me & hung up. That's is the worst customer service & bull ### I have ever experienced. I also told him I am going to return the program back to Walmart. If you want your company to fail then keep this fraudulent up. Because I will make a big public stink about this & you don't want me to get involved. Go Amertican not the middle east for your customer service. Bring the money back to America.

I was renewing my McAfee Protection online. I started the download and it said it had to remove old McAfee, I agreed. Then it tells me need to restart computer. When I did, I couldn't get back to point of download. Called the 855 # and was connected to Rajkapoor Yodav in India. He said he could help, and we started the "procedure", he took over my computer and when we were back to screen to download, but he said he needed to check my computer before he could download. He then ran scan and it did show I had 1244 malwares, which he then started to remove. Then he tells me that I needed to have maintenance on my computer at a cost of $400, I said "no". After several minutes, he came back on and said that I needed to pay $100, I said "no", after few minutes (I was on the phone with him nearly 1 1/2 hrs) he said I needed to pay $80! I said "NO". He then tells me that he won't download the product . I told him to get the hell out of my computer and he signed out! I should have known not to renew this product as I had nothing but problems when I was downloading it the first time last year! Took 3 days of calling to finally get it downloaded. After I got off the phone with the tech, I saw the icon for McAfee and clicked on it and it downloaded the program! Which he could have done 10 minutes into my conversation with him! But Guruaid with undoubtedly McAfee's permission, wants to charge you a larger fee. Last year I did end up paying another $80 for their help which is ridiculous. I will not recommend McAfee to ANYONE! I do not want to speak to someone in Pakistan or India ! U.S. company and I want to speak to an American that speaks English!