Medigap Seminars
Reviews and Complaints

I decided almost a year ago that this was the broker that I was going to use when it came time for us to get our Medigap policies. Matthew's YouTube videos are easy (and sometimes fun) to watch and they contained just about all the information I needed to make an educated decision on what plans my wife and I needed. Everywhere that I researched to find more information about what policies we needed, they showed me that Matthew had already provided the right information. Marcene Alexa was assigned to our account when we initially called. She was very easy to work with, patient and almost had answers to our questions before we even asked them :) I highly recommend Matthew and his team to anyone in the market for Medigap insurance and I look forward to working with him and his team for support in the years to come.

Marcene was SO helpful and knowledgeable in assisting me as I try to navigate through the aspects of establishing my Medigap coverage. I was appreciative that she only provided information and made zero attempt to throw me a sales pitch (I can get plenty of that through unsolicited calls and television). Even a slight error in my application was corrected within 10 minutes - amazing in todays sluggish world. Thank you ALL for your dedication to help sort through the tangles of Medicare. Just having a 'real' person to speak to was refreshing. Finally (but still helpful) Mr. Claassen's video seminars are a God-send! I have already recommended them to others in my age group/situation as a way to educate themselves without the pressures of a persuasive marketer spewing half-truths. Blessings on you and your business.

As retirement loomed I quickly became Marcene confused by all the SS and Medicare information out there. Where do I start? A friend recommended Matthew's videos and I can't express how valuable they were in clearing through all the noise. The calm straightforward manner in which he explains the various aspects, choices and potential pitfalls, gave me the clarity and confidence I needed to move forward. When I contacted his office, I received timely, helpful responses. Marcene, whom I worked with via email and on the phone provided excellent service, was patient and knowledgeable…answering all our questions and walking us through the process once we had made our decision. Finally I know that I can call anytime I have a question or concern and trust that I'll get trustworthy advice. Thank you Matthew and Marcene !

New to Medicare, , had no idea at all what to look for or what to expect . I went on line looking for information i watched some Medicare videos several different brokers and agents .While none seemed bad ( they all knew more than I did ).i kept coming back to Matthew's video's , i found them clear and informative . I called and set up an appointment thru Brittany , who by the way is the perfect voice and personality for a first contact . I received an e-mail the same day from Marcene , filled out some information , sent it in , received a call the very next day . Set up a date and time for consultation .Marcene called at the given time. Marcene was very helpful and patient , she listened then answered all my questions, I feel confident in the choices i made with Marcene's help . You have a winning team MR Matthew .

Thank you Matt for the videos and your ability to explain the plans. I was concerned it would be complicated, but I am so happy to report I feel I have been educated in a way that gives me a sense of comfort to choose what is right for my health needs and budget. Thanks for all the time and effort you have put into these for us to view for free. Next, thank you to Vondrea for being so responsive to my questions about rates and options for the plans so I could compare what I had already been paying out of pocket and what made sense that I could increase coverage and not spend more money for the upcoming year. It was fun to research and she was so helpful. Blessings on your company to continue to provide these services. I know it is a for profit business, but you go above and beyond to help us choose what we need. Thanks!

After watching videos and reading articles about Medigap coverage, I thought I had a pretty good understanding of the program until I had to choose and enroll in a supplemental coverage policy. There were so many choices. That's where Medigap Seminars and their knowledgeable team come in. Jane helped me sort through all the choices and find the best plan. She helped me through the enrollment process right down to filling out the paperwork. I don't think I could have done it on my own. Talking with Jane was like talking with a friend. She answered all my questions and assured me of continued support. It was so easy I can't imagine why I kept putting it off. Thank you Jane and Medigap Seminars for providing such a valuable service. I can rest easy knowing my Medigap coverage is ready when I need it.

I learned so much from watching the Medigap Seminars videos on their website. Thank you for making these very knowledgeable videos that are easily understood. The examples the presenter gives in the videos are also helpful. I decided I wanted to get my Medigap plan through this company because I like the security of knowing they will be available to help me if a billing problem or any problem arises. My initial email was answered promptly and therefore I was able to set up a meeting with their representative almost immediately. My initial enrollment period began Oct. 1 and I was on a mission to choose the best plan as soon as possible so I could put this task behind me. The representative was very helpful. I had several questions which he answered and he was very patient with me. Great job. Thank you to the representative and the company.

I am so very thankful that one of my friends directed me to the Medigap Seminars Website! Navigating the confusing, tricky and misleading information presented for Medicare is frustrating and irritating. After spending several hours watching the videos on Matthew's website I was able to grasp the important - and sometimes seemingly hidden - details of Medicare. (It shouldn't be this difficult!) Matthew explains every angle and rule, pitfall and timeline - and makes it easy to understand.

When I called the office to choose my plan, VONDREA M. helped me. She was patient and friendly, answered all of my questions and explained her answers.

I have shared the website with my friends and also my Internist, who will be passing it along to her patients to help streamline their experience with Medicare.

Heartfelt thanks to you, Matthew, and Vondrea. May 2022 be a stellar year for you both!

I'm 73 and I've never looked into a Supplement plan instead of using an Advantage plan. I used YouTube to watch videos to basically look for a
broker that I liked. I found the Medigap Seminars Insurance Agency. I was assigned Jordan Daniels as my working agent. I didn't know what to expect trying to switch from a Medicare Advantage plan to a straight Medicare Supplement plan with the underwriting requirements. Before my phone conference with Jordan today I had pretty much already decided to try for the Plan G-HD. Jordan answered my few remaining question and she verified that the G-HD fit my needs the best. I didn't realize that initially that the Medigap Seminars Insurance Agency consisted of many agents. I had asked for my initial quote expecting to work with Matthew Glaassen, the owner. It was his videos that I felt more at ease with. However, meeting with Jordan on the phone was very nice and easy.

Thank you Matthew Klaasen and Marcene Alexis at MedigapSeminars. After watching all of the MedigapSeminars.org educational videos (can watch on Youtube and on their website) Matthew Klaasen has produced on everything about Medicare and everything that goes with it, I had a firm grasp on signing up for Original Medicare, a Medigap Plan as well as how to determine the right Plan D for my prescriptions. Who else would I call but MedigapSeminars.org? With all of the education I had received, I knew that this was a company that invested in its customers. Marcene Alexis was my MedigapSeminar independent broker, and she exceeded my expectations in terms of her customer service, her Medicare/Medigap knowledge, her professionalism and warm personality, and her ability to answer all of my questions. In addition, after a week of thinking through my options, Marcene signed me up for my chosen Plan G in a matter of minutes. I appreciate your excellent customer service.

My Medigap Seminars was terrific. Marcene Johnson guided me through the entire process of changing from a Medicare Advantage policy from my employer to a Medicare Supplement policy through your agency. She was very thorough in obtaining my information for the application and clarifying areas that were confusing. Marcene also provided information resources on your website where I was able to view your Medigap Seminars videos and obtain additional information on how the Medicare Supplement programs work. Marcene followed up on all of my issues in a timely and professional manner. I felt very comfortable working with her throughout the process. She was very personable and professional throughout the entire process. Most of all she had a thorough working knowledge of the various plans and their advantages for me, the consumer. Thank you Medigap Seminars for having clear and simple videos that explain the different programs and their pros and cons and matching your product with your words. Marcene exudes qualities that match your business. I'm very pleased with the outcome! Kudos to Medigap Seminars and to Marcene!

Three years ago, after months of research and phone calls on my own, I thought I knew which insurance company would be the most affordable and beneficial for a Medicare Supplement.

Then I found this company's videos on the Internet. They were the most informative ones I found without trying to coerce me into giving any personal info to get the information on their website. I decided to call to compare their suggestions with what I thought I'd do, and found another well-known company with the same Plan, but saved $20/mo premium. I was fortunate to speak with a knowledgeable representative, who explained the differences between several companies selling the same policies for differing prices, and helped me get signed up over the phone. I never regretted that choice.

I talked with them again awhile back because my husband was turning 65 in a few months, and one of their representatives updated me on various changes and choices available, and called me back a couple months later per my request to sign him up. It was easy and quick, with no pressure, and she was patient with all my questions.

I felt they have my best interests at heart, since they represent many companies, so they can give clear comparisons and it doesn't matter to them which one I choose, unlike if I was calling a specific company. I have recommended them to my siblings and relatives.

Matthew Cunniff is a top-notch business educating and helping those who are eligible for Medicare in all the levels of insurance coverage with Medicare Parts A and B, the Advantage plans, the Medigap supplemental plans, and the Part D Drug coverage plans. Dental, vision, and hearing plans are explained, too. He and his staff have many years of experience and tons of knowledge, including the fine details, which they freely share. I have had the pleasure of working with one of his agents, Glen Wilson, who helped me navigate the complicated and tricky process of finding the right Medigap supplemental insurance policy for me, and Medicare part D drug coverage. Glenn and I communicated via email and phone. He let me ask all of my questions and explained things in a straightforward manner. He took all my information on the phone, completed my application for supplemental insurance, and emailed me the copy which I then signed electronically. He submitted my application to Medicare and emailed me the approved contract. Yay! What a relief! Thank you so much, Glen. I know I would've made mistakes without your help. There's a perk — a knowledgeable advocate on staff who will handle issues for me that may arise with my coverage. I found Matthew Cunniff via YouTube, and information is also available from their online site. This is a must-go-to organization, in my opinion. You'll get an education, assistance, and positive results.

As I near age 65, I have been dreading my Medicare Initial Enrollment Period. There is so much information coming from so many sources, adding confusion to an important decision. The easiest thing would have been to just accept my former employer's Advantage Plan - in many ways a continuation of the long-time insurance I had for 40 years before retirement. But I didn't like my insurance company looking over my doctor's shoulder, requiring pre-approvals for procedures, denying claims, and narrowing which doctors I could see. Then I ran across some videos by Medigap Seminars on YouTube. The company's common sense (and no drama) approach to choosing a Medicare Plan that best fit MY needs was a welcome surprise. After a couple of months of viewing videos and reading information on their website, I contacted Medigap Seminars for an initial quote. Prior to our November 2, 2022 phone meeting, I received eight emails from Matthew Claassen and Tristan Gregory giving me more details and options. My November 2 phone call with Customer Service Rep Tristan Gregory confirmed my positive impressions of Medigap Seminars. Tristan's wise and kind responses to my questions resulted in my enrollment in a Medigap policy and a dental/vision policy. Done! I enrolled in a Part D medication plan later that day. After a year of research it was a relief to turn to a knowledgeable national Medicare broker to guide me through all the steps. As I finally clear away piles of paperwork, I feel certain in my choices, and will be happy to return to a pile of books! Thank you, Tristan Gregory and Matthew Claassen! Scott R. - Glendale, AZ

I had the pleasure of speaking with an agent at Medigap Seminars a couple of weeks ago and would like to share some of my experience. I had spent several months in research concerning Medicare and Medigap policies. I watched dozens of YouTube videos when I discovered MedigapSeminars.org. Although I felt much more knowledgeable after my research, I expected that the process would still be somewhat confusing and difficult even with the help of an agent. I could not have been more wrong. I scheduled a one-hour telephone meeting with Marcene Alexis. She met me exactly where I was and seemed to inherently understand my situation and concerns. She did not waste any of my time or her own in trying to create some sort of canned sales pitch. She clearly wanted to identify my policy needs and select the plan that was best for me. The entire process took much less than an hour and yet, we covered all of my very detailed and specific questions. After speaking with Marcene, I felt an enormous sense of relief and was confident that the decisions we made were the best ones for me. In your videos, you say that you are an advocate for your clients. After speaking with her, I feel sure that these are not empty words and that I could call at any time with questions and they would be answered as clearly and courteously as they were during my first conversation with her. Thank you for taking the time to make and post your videos on YouTube. They are direct, to the point, and very informative. You are clearly in this business for the right reasons and have extensive knowledge of all aspects of the complicated Medicare system. I am more than happy to continue to refer others to you, your videos, and MedigapSeminars.org. Sincerely, Keith - A Fan in Texas

Having researched "all things Medicare" for the past few months, I knew the plan I wanted to get. I originally contacted a different broker who was recommended to me, and I received the various quotes etc. After narrowing my choice down between two insurance companies, the broker was leaning towards one of them, to which I was hesitant based on customer reviews, etc., and my feeling was that aside from the quotes, etc., there was just something missing in order for me to make a decision, which left me feeling uncomfortable with this broker's recommendation. After sitting on what to do for about a week, I came across Medigap Seminars on YouTube, and watched a few of their videos, and I was totally impressed. Their videos are extremely informative, concise and easy to understand. The next morning I decided to contact them and explained my situation, thinking they may or may not help me with deciding between the two insurance companies. I spoke with [employee's name], who was very helpful and I was surprised that she took the time to answer my questions knowing I already had started with another broker. Not only did she take the time to talk to me, she tailored her recommendation based on different variables taking into account my respective State, per her knowledge and experience. When we hung up, [employee's name] took the time to call me back later that day to give me some other pertinent information. After processing everything, I felt I had the clarity that I was missing to make my decision, as well as a second decision to go with Medigap Seminars to purchase my Plan. From the application process done over the phone, to follow up emails, and to receiving my policy number a week later, [employee's name] was very helpful, patient and transparent, and, I highly recommend her, as I obviously do this company.