MetLife
Reviews and Complaints

Li Zhang sold 2 policies to my husband in 2003, then sold 4 policies to me in 2009. For 15 years relationships I found she made a lot of mistook. She hide so many terms in her favors. The policies are not suitable for my financial situation. I fight with her through years, until I am an New York Life insurance agent. I totally understand what's wrong with her. I did file complain to MetLife, but the customer relations office did not resolve any problems.
I really need to contact to the Company Top Management to resolve the problems. If we can not resolve the issues, Li Zhang can continue to cheat clients

I have been unable to work for nearly 10 months now and have no income. I have paid MetLife Disability over $60, 000 to help me in a case such as this. I have valid diagnoses and letters from my doctors stating why I am unable to work. I will be opening a case with the State of New Jersey, Department of Insurance and Banking to provide them with all my information. All I have been getting fro MetLife is the run around. I would never recommend this company unless you want to take it as deeply up your butt as they will put it

Laura Nowick
Claim # SLJ73466
On August 29th while I sat on the beach reading a book my brand new car was totaled along with 2 others by your client who should not have been behind the wheel.

At 2:55 I left the beach and headed for the boardwalk on the other side of the wall at North Hampton beach, it was to be the end of what was a beautiful beach day. As I rounded the corner of the staircase all I could see was blue flashing lights & chaos. As I got closer I realized it was my brand new car in the middle of all the chaos, it was mangled & being taken away. Your client had passed out cold while driving, crossed the center line and drove thru 3 cars starting at my car. He plowed thru them and had they not been there to stop him then he would have killed people/children on the boardwalk or the beach. He later was telling people that he had flatlined 4x's the week before and the police are now in the process of getting his license revoked as he is a danger on the road.
Long story short - I had just made my 2nd car payment and now my car was totaled. I've lost everything my home, my family & now my car. I stood there in shock & disbelief and I knew this would be a nightmare. I now have no car nor do I have a down payment for a new one (lost my 5k down payment), So as a result of your clients reckless decision I am left without a car and no money to get another one. This whole ordeal has been horrible & not to mention the subtle bullying tactics by all involved have left me confused and angry. Now your pulling my rental.! You have left me with no means of transportation, I have had to talk to my employer about my possible resignation as a result of this whole ordeal. I'm a hard worker & work 2 physically demanding jobs and I try to always do the right thing. This was handled poorly and I am frantically looking for a lawyer to help me. All I wanted was for you to make this fair and do the right thing but that didn't happen and now I'm left with nothing and honestly I don't know what I am going to do

MetLife is completely unresponsive to my emails. Will not respond in one way or another. I have tried to personal work email as well of so called ‘case specialists'. Again no response. In the mean time I am recovering after major surgery and my employer is completely unaware of the fact that I'm not showing up for work, because MetLife has not communicated anything with Sedgwick who is responsible for guaranteeing the FMLA associated with the procedure I had done.
Person responsible for my case is M. Harrison, case specialist at MetLife.

This is in regards to the claim filed for Catherine N LeBlanc (DOB 9/20/28). I would like to let you know how unimpressed I am with your company. A claim was filed for my mother in January of this year. I just found out yesterday that the release of information for my mom's medical records from her primary care office was never received. I was being told by your service rep, Carol Purvis, that she wasn't getting the records she had requested. I'm not sure where she was sending the release to, but it apparently was not to my mom's doctor which begs the question, are your reps instructed to not put any effort into doing what should be their job? She also sent a nurse to my mom's house for an assessment and afterward tells me that 'people have good days and bad days and she can't just rely on the assessment'. If that is the case, then why bother with home assessments at all and why not put a little effort into finding out WHY you are not receiving records? The onus should not be placed on my 89 year old mother, who's on oxygen, can't bathe, cook, or walk across the room by herself, to uncover why records aren't being sent. That's your job! My parents have paid met life thousands of dollars over the years and you people act like you are doing them the favor, when you've done nothing but sell them a bill of goods, and when it comes time for you to make good on the product you have sold them you throw up these ridiculous barriers.
I would also like you to know that I called met life a couple of weeks ago and ended up speaking to "Security". The lady I spoke with, because I did not have my mom's policy # or last 4 digits of her SS # handy, would not put me through to her rep, nor would she give me the # of a supervisor which I asked for, and in the end hung up on me. I tried to explain to her that I was not asking information to be released - I wanted to make a complaint. Your company is allowed to receive information, correct? I believe that call occurred on or around May 2nd.
I've taken it upon myself to secure the appropriate release and have my mom's primary care records sent to her reviewer.
As I said, my parent's have paid thousands of dollars to met life and now in the last years of their life, when they are requesting assistance with care at home, they are met with this. It should not be that hard to process a claim. It should really not be that hard to make a determination for an 89 year old with CHF and Pulmonary Fibrosis. Does MET Life think everyone is lying? My mom is entitled to the coverage whoever sold her this policy told her she would get!
C'mon met life, you can do better than this!

Tami LeBlanc
[protected]@aol.com
[protected]

I have a policy with MetLife my certificate number is A0062453. I have called, my benefits department have called and all I keep getting is, we have escalated this issue and are working on fixing it. First they tried to say that I had a low plan so I called my benefits department at RR Donnelley where I work. They called MetLife and gave them the information that they requested. Now they are saying that my policy lapsed in January of 2015. My job sent them the file that they requested and now all I get is the run around.

This company is so pitiful...first of all it took a week to get the paperwork from them because I could not get into the online account even after they reset the password 3 times.. either the customer service reps are slow or the online account is broken.. fix your website...next it took almost two weeks to process my claim then they told me that they were only giving me a week for major surgery...are you kidding me? So I had my doctor send over more information and it's been another week and they still haven't processed an update for my claim all the while I have not received any pay since I've been off and I have a family to support... This is the most ridiculous mess I have ever had to deal with... Multiple phones calls no results and every time I'm supposed to wait another 5 days for my case to be reviewed this company sucks!

I have submitted necessary documents to surrender two life insurance policies I have owned for forty one years. Policy numbers are [protected] and [protected]. This information was submitted approximately thirty days ago. I find it hard to believe a company such as yours can expect to survive in a competitive business society with such poor customer service. I will no longer invest in your company nor make recommendations to friends to invest.

I'll make this brief. My dad passed away in August 2017. No words can even describe my grief. Dad left the three of us kids a life insurance policy through his employer. 2 of us are paid out. They left off my sister. She has the original signed form and was instructed to fax it and she did so to Met Life back on November 30th. Mind you, she is distraught thinking her father had left her out, "what did I do?" "I have been going over everything in my head and we never had a falling out", she is literally analyzing 55 year old relationship with her father. My sister calls to follow up on her inquiry and she was told they had not "looked into it because it was a closed case". Come again? She was then told 5-7 business days, that passed with nothing. She finally hears something from Metlife on December 30th. It had been a clerical error on their part! Jan 4th, Met Life calls myself and my other sibling. So we had an oversight and we over paid you. Ok. "you will need to pay us back with INTEREST". Let me get this straight, you [censor] screwed up and you want us to pay you back plus interest!?!? We are talking about under $2800! Sad thing is we are still grieving the loss of our father. She was so beside herself trying to figure out what SHE had did the entire holiday season she could not even morn him. Literally makes me sick when I think about what they did to her and to our family. I would be embarrassed if I were a Board Member of Met Life and supported that type of unethical behavior. You should be paying her out and apologizing. Not dismissing her and coming after us because you screwed up. Can you imagine second guessing your father's love for you? My sister can and she did. Shame on MetLife.

they terminated my home insurance policy due to a hail storm claim back in 2016 and a little plumbing loss in 2017 they covered only half of my house and said no hail was found on the back side but my whole roof and gutters had damage and when my contractor found damage they refused to send a different claim adjuster I have auto with them and I am dropping them ASAP they are hard to communicate with very unhappy with them

there is an outstanding claim on this policy being considered to be reported for assistance with the Alabama Department of Insurance
Alabama Department of Insurance
P O Box 303351
Montgomery, AL [protected]

FOR: BREACH OF TRUST. A wrongful act, use, misappropriation or omission with respect to any property or fund which has been committed to a person in a fiduciary or official capacity, or the misuse of one's official or fiduciary position to engage in a wrongful act, use, misappropriation or omission.
(b) DISHONESTY. Directly or indirectly, to cheat or defraud; to cheat or defraud for monetary gain or its equivalent; or wrongfully to take property belonging to another in violation of any criminal statute. Dishonesty includes acts involving want of integrity, lack of probity, or a disposition to distort, cheat, or act deceitfully or fraudulently,

PLEASE HAVE YOUR ADJUSTER SETTLE THIS CLAIM TODAY!
BECAUSE WE WILL BE FORCED TO SEEK LITIGATION @ 12:00 TODAY 11/16/2017

Date of Loss: 08/20/16
Policy # BP000560P2016
CLAIM # B633600100-0001-01

BUSINESS PERSONAL PROPERTY SEASONAL INCREASE

MATTHEW GELPIN
[protected]
[protected]
[protected]@gmail.com
P.O. Box 1865
Pell City, Al. 35125

Dear Metlife HR Team

Greetings of the day. Hope you are doing good.

My name is [redacted]. I am from [redacted]. I got Married to [redacted] from [redacted] (an employee of [redacted]) in Oct 2016. Currently she is on H1 visa and working with her Client - [redacted]. We got married in Oct 2016; and she left us after a month and went to USA without our consent on 10th Dec 16 for a project which is to be completed in Sep. 2017.in this duration she has changed her work location from [redacted] to [redacted] after 6 months without informing us. We are also not aware about her current address in USA and contact number. She is also Non Contactable since Long by all means.

As her H1 B visa was stamped till 30th Sep. 2017, so we as a family expect her to be back in [redacted] and resume her matrimonial responsibilities. While we sense an intention from her family that they don't want her to come back and trying to extend her visa duration without our consent. Just To Inform She has also taken around 17.5 Lakhs Rs.in the form of cash, jewellery &Other Assets from us before leaving for USA last year. She has also not shared any work related document with us even after asking multiple times (Offer letter or salary slip from the US client, her Visa No or SSN No). Now Neither She Nor Her Parents are attending our calls and When we had a face to face meeting they said she doesn't want to come back and they are pressurizing me to give her divorce without her presence and any legal formality else they will register false Dowry & DV cases against us to trouble me and my family. We have recorded all this conversation and threat calls as an evidence. I don't want to give her divorce and would like her to come back asap as promised and resume her matrimonial responsibilities. It's been already so long we are far from each other still me and my family didn't say anything and supported her to work for this duration but now we don't want any such visa extension to be granted without our consent as it's affecting our married life. Hope you understand this.

I request [redacted] not to entertain any visa extension request either from her company/client or herself without our consent. We have also made a request in court under sec 9 and requested her to finish her project and come back to India by Sep. 17 and also registered a threat complaint against her parents. As she never said that she wants a divorce so we would like to sit and talk and resume our married life like before.

I am also giving you few details (as per my knowledge) to help you further on this:-

Name - [redacted]

Passport No.- [redacted] (Issued from [redacted] under file no.
[redacted] on [redacted])

Date and place of Visa interview - [redacted] or [redacted]

Work Address in [redacted]

[redacted]

Email Address - [redacted]

Contact Numbers - [redacted]

Work address in USA - Client Name - [redacted]

Residence address in USA - [redacted]

Her Current Work Address In USA Could be either of these address:-

1. [redacted]

2. [redacted]

3. [redacted]

[redacted]

Her Current Residence Address:- [redacted]

The purpose of writing this mail is just to keep you informed on this and expect support from you in initiating a contact with her asap as our lawyer sense it to be a fraud case. Else I would not have any other choice left then contacting US Embassy, Ministry Of External Affairs and Reporting this matter to Police & Media further (if required) which can harm her career along with your company's reputation & relation with client which I do not want personally.

Request you to understand this critical matter and extend your full support to solve this asap. I would be really thankful for this.

Awaiting your revert...

Thanks & Regards

[redacted]

To whom may concern,
In June 2016 my dad's wife (at that time) kicked I'm out of their home because she didn't want to deal with his Alzheimers any longer. She told me to get POA and to take over control of his medical and everything pertaining to him. He asked me to change the beneficiary on his life insurance policy he had through AT&T from where he retired and I called and asked them how to do from his wife to myself since I would be dealing with all of his finances and his funeral in the future. I did exactly as they said and changed it online and over the phone swell as sending in a letter written by my dad. He got divorced in October of 2016 and the divorce papers stated that she had no rights to his life insurance. My dad passed away 2 weeks after his divorce was final and his ex wife wrote a letter in stating that she wanted his life insurance and when they denied her claim due to the divorce papers she then wrote a letter in stating that I pressured him into changing the beneficiaries that had been listed back in 1995 when she had him put her daughter and myself as co beneficiaries. Her daughter did not send in a letter contesting the change, but Met Life took it upon them selves to use her letter and paid half of the $21, 000
claim to me and the other half was disputed to the point that I was basically forced to give her more than half of the $10500 that was left. My dad and I had both received a letter before he passed away stating that the beneficiary was changed to myself. I believe that this is totally wrong and cannot believe that I should have received the entire claim as I am the one that paid to take care of him for the last 4 months of his life and I paid for the funeral. I have been told that there is nothing I can do since I was pressured into signing papers to pay her because the attorneys said that it wasn't worth their time to fight this any longer. This just sickens me and I don't believe this is closure for me. I am not sure what if anything I can do. I have a teenage daughter fighting for her life and cannot afford to spend years fighting this when the attorneys believe that it is pointless. Please advise me as to if there is anything I can do.

My Dad's name: Wayne A Fenner
His DOB: 1/26/1942
My name is: Stacey L Lahr (I am the only child Wayne Fenner ever had)
MY DOB is 12/19/1968
The claim number through Fidelity is W404986-21Oct16
The claim through Met Life is : [protected]

Thank You
Stacey Lahr
1236 Tori Trail
Charlotte, MI 48813
[protected]

In April 2016, I filed a claim for STD which was approved. The claim was for Stress/Anxiety AND Kidney problems. I lost a kidney in 2014 due to it shutting down. I had 100s of kidney stones in a 2 year period. I was moved to a new teaching position for [protected] and became sick. I had 13 extremely disabled/mentally retarded kids and no help. In April 2016, I had a serious kidney infection amongst other infections which caused extreme concern by my doctor. Upon return to work in August 2016, I was lied to and not moved out of that job. I now had 15 severely handicapped/mentally retarded kids and no aid. My PCP provided several different forms, letters and ADA paperwork stating that my health was at risk in that classroom. The 3rd week of school I was rushed to the ER with 2 embedded kidney stones in my one remaining kidney. The Urologist then completed ADA paperwork and letters stating the serious health risks I was in. My last day at school was 9/15/16. I filed for Temporary Medical Leave on November 28, 2016. I also filed STD papers and submitted all documents completed by the PCP and Urologist. Metlife let the app sit on a desk for 5 months without any progress. They have continued to deny my appeals. I have not not had a paycheck since Sept 2016. I have complied with every demand of Metlife. My doctors have spent hours on the phone with Metlife's payroll doctor. and hours completing paperwork. This is the worst customer service. I have continued to pay my premiums and Metlife continues to deny my money. Metlife doesn't have a reason for denial. Fact is, they refuse to admit they approved and paid my claim in April 2016 for the SAME illness yet not near as serious as the claims they keep denying. I am asking for Metlife to pay me the money I deserve and have paid for. This is not an entitlement. They need to pay me from Sept 2016-current. Their corruption is so well known. I have written Donald Trump a letter explaining this situation knowing he does not approve of school teachers being treated like this. I was also diagnosed with Hepatitis C this year. I contracted it through one of the students. It is extremely serious with me having one kidney and could have easily been prevented. Please help me get my money. Thank you

I have been trying to get clarification on the Long Term Care Rider on my Life Insurance Policy for over a week. Met Life incorrectly sent letters to me last month concerning this policy and I have not been able to get clarification or talk to anyone who can assist me since. Repeated calls have been made to the customer service line with promises that someone will return call to assist me. I have not received a return call in a week. I have called on 7/17, 7/19, 7/20. The Rider on the policy expires on 7/25/17. I tried to call the CEO's office today to complain but apparently the corporate office does not take calls. I am a very disappointed customer of Met Life.

I booked a ticket(eTicket #: [protected], Vendor confirmation NC9C2R; May 24 from ICN to SIN, May 27 from SIN to ICN). But I changed the schedule to May 26 from SIN to ICN(eTicket #: 618 [protected]) via telephone customer center, and the customer service rep. charged me SGD 550. I asked "why is it so expensive? the full round-trip price was only around USD 700" and he answered, "it's expensive because the only available seats are premium economy class. If there's a normal economy class, it will be a lot cheaper." And I took a flight on May 26 accordingly but my seat was just an economy class, not premium economy. So I asked the flight attendant, " why my seat is a normal economy?" And she said, "there's no premium economy seat in this flight at all." It means that I was over-charged and I request a partial refund for that. Pls answer me via [protected]@metlife.com or [protected]@gmail.com as soon as possible.

In July of 2016, I went out on maternity leave after giving birth to identical twin girls. With the help of my human resource manager, all required paperwork was completed and submitted in accordance with policy. MetLife received documentation of my salary, as well as confirmation that I would be receiving state disability payment. Shortly after going out on leave, I received my first payment from MetLife. I had no reason to believe there should be any issues with payment, as MetLife had all of my information ahead of time. Therefore I assumed I was entitled to any money being sent to me and deposited such into my bank account. It never occurred to me that there was any possibility I would be sent money I was not entitled to. Needless to say, it was a very stressful and chaotic time in my life, further exacerbated by the fact that the state took several weeks to start sending disability payments. At the time, I was very thankful that things with MetLife were going smoothly, and that I was not without income entirely. Due to complications shortly following the birth of my twins, my disability was extended by 3 weeks. Again, all paperwork was submitted to MetLife within a day of it being received.

Not long after returning to work in November, I started receiving letters from MetLife stating there had been an overpayment error, and I owed thousands of dollars. Additionally, the dates of my disability on this letter were incorrect. I found this most perplexing, and tried reaching out to the name on each letter I received. However I was never able to get a live person on the phone. I was always put into a voicemail (after being on hold for upwards of any hour or longer each time) where a recorded message stated I would get a call within a business day. Not only did I never get a call back, but I would get a new letter the following week with a new person’s name on it. This daunting cycle continued for weeks, and forced me to involve the assistance of our benefits liason, Michelle Qually of the Tarpey Group. To date, even with her assistance, we have still not been able to resolve this matter. To add insult to injury, MetLife sent me an incorrect W2 Form, which would charge me tax on an amount repeatedly referred to as incorrect by MetLife, and based on incorrect dates of disability.

MetLife, which was supposed to give me “assurance” and “peace of mind” during my disability, has been the biggest headache and complication by far. The errors could have been easily avoided with a little due diligence, and the customer service has been the worst of any company I have ever dealt with. I do not feel I should be held responsible for the mistakes made by MetLife – mistakes that not only should never have happened in the first place, but that could have been rectified with even the smallest amount of customer service.

My son got braces last May and MetLife accidentally paid as primary so the company refunded MetLife all of the money paid and they were supposed to go back and pay as secondary. I sent all of the EOBs from my primary carrier delta Dental. I also faxed my other insurance booklet of info. Gave them everything they needed to pay. When I call they say they have everything they need and will reprocess. So when they reprocess again it says we need your other insurance info which I have sent three times now. This is getting really stressful and now I'm considering hiring an attorney because I don't know what else to do. I have done all I can.

I was in an accident with a Metlife auto insurance carrier on 5/27/16. I obtained an estimate, as advised to do by MetLife claims adjuster, Wanda Ahrens. After a week without receiving payment I contacted this agent and she had the wrong address because no one thought to verify the correct spelling of the address. She canceled the check and stated that a new one was issued and sent out. When a week went by without payment and I paid out of pocket for repairs, I contacted Wanda and she gave me a date that the check was sent out. After 2 weeks and still no check, I just called today and spoke with another agent who advised that "someone" dropped the ball and a check was never sent out. I am very annoyed with how incompetent these people are and how nonchalant this Wanda Ahrens is because of course it was not her car that was in an accident.

MetLife Life Insurance Complaints Department,

My name is Jeffrey Hack and my father William Kenneth Hack, passed away on 11/1/15. He has 2 life insurance policies thru your company. Although claims have been filed on both by my mother-in-law and myself, neither has been processed yet. When we first filed, we were told by a rep over the phone that we could both use the same form, which I made a copy of after receiving it in the mail. Upon filing, I received a letter back saying that I was not listed as a beneficiary. What they did was put both our claims on the same policy which put a hold on it, which I understand. The policy they attached it to was a $60k policy where my mother-in-law is the beneficiary. The problem really was due to there not being a second policy listed for myself. MetLife said United Space Alliance/AON Hewitt only sent them info on 1 policy. I spoke with Hewitt and they resent the data 3 more times before it “appeared” in your system. This tells me there’s a problem with your system and how the information comes through. Now that my policy was finally visible, it was put under review as there are questions. First, I was told that the group and branch number didn’t match with what was on file when the policy was first opened. After Hewitt resent the information again, I was told now the hold was due to my father’s salary verification. I have called every week, some weeks twice to see if there has been an progress. I keep getting the same answer from MetLife reps, “it’s still under review” . I also get that its escalated and that an escalation specialist will call me back. I have yet to receive a call from anyone at MetLife. If it is truly just a question of salary verification, how hard is it to pick up the phone and ask that question directly? You would rather have an email sent and wait for an answer. And when I call again, I’m told you are still waiting to hear back from Hewitt. I just told that today when I called (2/16/16). I immediately called Hewitt and they said they have replied to your emails. They did say that every email asks for something different. One asks for salary, one for the group number, another asks how they calculated the amount, etc. The Hewitt rep even made a comment as to why MetLife doesn’t ask all these questions at once. Good question, don’t you think?
My issue with this whole situation is the total lack of truth, concern or compassion from your reps. I won’t say that your reps outright lie, but they have been deceptive about what the real issue is regarding this situation. And they make promises that they have no intention of honoring, i.e. returning phone calls. As I mentioned before, they say that my issue has been escalated but obviously there isn’t a true escalation process. If this were escalated and put on a rush, I’d really hate to see how long it would take a normal claim to be processed. I first filed on 11/19/15 and here its 2/16/16, 90 days later, a whole lot of headaches and frustration and we’re still at square one.
Another thing that seems totally wrong with your process it that once the second policy was “found”, the hold on my mother-in-law’s claim should have been released. It’s still on hold due to mine and its complications. Why? We only did what we were told and that was to use a copy of the same form to file. We had no knowledge mine was not in the system. My claim should have immediately been “moved” over and hers cleared.
I could go on and on regarding how frustrating this has become. But my probate attorney suggested filing a suit. I did run the whole situation by my father’s attorney form Morgan& Morgan that handled his mesothelioma case. He said if it doesn’t move forward after 120 days, he’ll refer me to their insurance fraud division. I was hoping to avoid that, but now that we are at the 90 days, time is short. Please assist me in getting this matter resolved before I escalate things on my own. Don’t take that as a threat as I’m just explaining what my next step will be if everything can’t be rectified soon.

Thank you,

Jeff Hack