Michael Kors
Reviews and Complaints

Hello! I hope this email finds whoever it needs to end up with.
First of all, Id like to wish you a merry Christmas.

Unfortunately, I am writing a complaint to you about the Michael kors store in Kenwood town center.

I had two to three purses in mind I was going to buy tonight in the store.
My husband and I were both wearing masks, and our two year old was not.
The mask rules is not something we usually care about. I work in hospice care with immunodeficiency patients. I work a 12-18 hour shift in an N95 and most times with a face shield.

Tonight, while finishing picking out purses, my husband had taken our two year old son out of the stroller. We were approached by a staff member who told us he had to wear a mask if he was to get out of the stroller but didn't have to wear one inside the stroller. As a health care worker, this makes no sense to me. Just because you use a stroller, doesn't keep people 6feet away.
we could not stay within the store to finish our roughly $400 sale due to not having a mask for him, and him being out of the stroller.

If you are a parent, you understand that sometimes it's just impossible to get a toddler to keep a mask on his face and to sit down in a stroller that he's been in for the duration of the mall trip.
Within this covid time period, and besides a few Kenwood mall store regulations, most two year olds do not have to wear a mask let alone, wear one the entire time they're inside the store if they're moving around.

This virus is not something that I down play. I've seen people get truly very sick from this.
However, my experience from your very rude associate tonight lost your store a sale as well as a customer for quite sometime.

I do hope you are having a great rest of the day and you get to spend a healthy and happy. Christmas with your family. God bless.

On 7/27/2020 I purchased 3 pairs of shoes from Michael Kors for $663.47. Michael Kors sent me the wrong items. Michael Kors continues to ignore my requests for return labels and a return address for returning the incorrect items Michael Kors sent me. I am out of almost $700 because Michael Kors refuse to provide me the correct items and dust bags.

On 7/27/20 I purchased 3 pairs of shoes from Michael Kors for $663.47. Michael Kors sent me the wrong items. I contacted Michael Kors via email, phone and social media to request return labels and a return address. Michael Kors has ignored my requests. I am out of almost $700 because Michael Kors refuses to provide me with the items I purchased.

I ordered a swim top and bottom from Michael Kors and in no place on the product page, my order confirmation or packing slip does it mention final sale. It is the wrong size and I cannot return it or exchange it. I just received it back from the warehouse with a slip saying they cannot return it because it is final sale. I looked everywhere and had to go to the site to find it on the FAQ for returns. If an item is final sale, it should say it where you order. They basically trick you because they do not let you know. I want to return these two items that do not fit as I cannot use them. They are not used. I just called in and waited 30 minutes to speak to a supervisor who basically said it could not be returned and said by buying on the site you agree to the terms and conditions/return policy. Well they do not spell it out and most places will tell you it cannot be returned. You should not have to hunt for it.
Order#MB73275959 on 9/3/2020

I applied to work for Michael Kors and got turned down because of race. I was racially discriminated against. The manager had it written all over her face. As I entered the store, she got startled when I said I was there for an interview. Before the interview took place, I was asked questions on where I was from and am I familiar with Michael Kors and the area. I felt so low and disturbed after our conversation.

I am writing in regards to an order which went missing and has not been recieved. On getting back to Michael kors service a little over the period of which I could have put forward my complaint. All they said was that they are sorry that you are facing this problem but we can do anything about nor can we send a refund or the original order that was already been paid for. Soooo disappointed

Bought a back pack from USA, but found one of the stud is loose and about to drop off when returned to Singapore.
Went to the Michael Kors boutique in Singapore, but was told the warranty does not cover the item bought from USA and was advised to write-in to the customer service.
Not sure what kind of customer services Michael Kors is providing as did not receive any response despite wrote-in twice.
International brand but warranty not internationally covered. Make it worst, no after sale services provided.
Totally disappointed and regretted the purchase, will definitely submit my reviews on the bad experience.

I purchase a lot of Michael kors handbags, purses and clothes which I have always been completely satisfied with, however I was going out for lunch I had a new white blouse which I used my Michael kors handbag which is maroon in colour, when I arrived at the restaurant and took my bag of my shoulder I had dye all over my blouse! I was very upset about this also very conscious of how I looked, it conpleatly ruined by day, also the expense of my blouse and also very weary to use my bag again! I bought my bag from fenwicks in york it was a birthday present. I hope you will look into this for me as all my other bags this has never happened.

Regards

Cheryl Palphramand

I have an old gift card with balance of 284 dollars. I went to the store to use it and was told I can't use it and need to call customer service for a replacement. I have called 4 times and each time was told someone gets back to me in 48 hrs and it has been a month. At this time I am not sure what to do. no one has contacted me and no answer from customer service. Every time I call they tell me that the will notify the corporate and someone from the corporate will contact me to send me a new card in 48 hrs. At this time I am contemplating hiring a lawyer.

I am writing to you to complaint about my shopping experience at one of your location at the Eagan Outlet mall, in Eagan MN. This happened on Sunday April 14, 2019 this is only my second time there. So I thought why not go the outlet mall. I got there I went there with a reborn baby doll he is a life like baby doll. I went to different store before I decided to in Michael Kors I went in an employee walked up to me handed my a coupon for additional 20% off the sale that is going on already. I walked around look at a couple different wallet before picking up a purple wallet with flowers on it. I show it to the employee to see if you they have a matching handbag to go with it, she said no so she put it back on the opposite side of shelf that I pick it up from. At that point I didn't have any thing with my anymore. A couple employee kept asking me if I'm doing ok I told them yes. One employee ask me if I have seen the handbags in the front if I liked it I told her no. She started to lead my to the front where the handbags are. That's when the manager came to meet me right in the middle of the store at first she was polite asking me about my baby say. "oh what a cute baby how old is he" I told her that he is a baby doll. She said, "Oh why do you have a baby doll with you? At this point I was just thinking she is just asking and being very nice so I told her that I've lost my baby. She told me right then that an employee saw me trying to conceal a wallet. I show her my hand that I didn't have anything with me. She than insisted that I give the item back. I told her again that I don't have anything with me. I then open up my coat to show her that I don't have any item with me. She then call security over, so at this point I just want to leave the store I walked to the door where security met me. I walked out followed by security. They ask me again to give the item back I again told them I that I don't have anything with my except my doll. At this point I was just soo distress I took off my coat and shook it to prove to them that I don't have what they say I have. Security wasn't happy with that either so I took off my baby from the carrier to show them clearly at this point they saw that I have nothing with me, but security still told me that I am ban from the mall, and that I am never to go back there again, and then as if that wasn't enough they escort me all the way to my car. I am very distress over this situation and now I am apprehensive to even to my local store. I work in retail too and this not how you should treat your paying customer. I went there thinking that if I find something I like I will buy it. This is not acceptable and uncalled for. I don't normal ask for things for free if I can help it, but in this case I would like a $500.00 voucher or coupon so I can get a matching wallet and handbag. You can contact me through my e-mail at [protected]@gmail.com

I purchased the sandal at Macys Department Store to take on my vacation. I wore the sandals for the first time on April 9, 2019. That night when I tooked them off to place back in the shoe box the name plate came off. I was very dissapointed that the sandal was damaged, because I brought them for my vaction this year. I am glad I wore the sandals before I packed them for my vacation, because that would have really upset me even more for the price I paid for the sandals. I really thought I had a quality shoe. I never had any problems with any of my other MK purchases. I am very dissappointed, now I have to find another pair of ultra pink sandals to take on my vacation. Hopefully, I will find a pair in that style and color. If you wish to contact me regarding this matter. My address is 310 Taylor Avenue, Catonsville, MD 21228.

Regards,

Stephanie Cherry

Good morning,

I first saw my Michael Kors bag in an ad and fell in love with it. My husband was sweet and gave it to me as a Christmas gift just this past Dec 25th, 2019. I LOVE the way it looks but am very unhappy about how it looks now just a couple months after normal use. It looks like it's old already. I use it as a daily bag...normal wear and tear. I'm a professional woman so not subjecting it to anything out of the ordinary. Attaching pictures. I would like a replacement please.

thank you.
Sheryl Robinson-Collins
[protected]
[protected]@hotmail.com

Got the Michael Kors rose gold watch I had coveted for some time. I have been wearing since Christmas. When I looked at the watch recently I noticed that the rose gold had worn away around the bezel. This is a 300.00 watch and the rose gold is simply falling off of it like it was a 25.00 watch. Very disappointed since I love the watch but won't be buying any more if this is the craftsmanship. Sad part is I love this watch and would love to still wear it

It was on December 26, Boxing Day during busy time, I was shop at Michael kors, it was a huge long liner, one of the employees kick me out from the line, so rude, they are so unprofessional, they don't bother to ask customer to help, they are just stand here look pretty, even the manager didn't solve the problem, I don't know how they are getting hired in that attitude. I admit the Coach store is much better than them, they are so helpful, so professional and attitude, that is why I love to go to Coach store instead of Michael kors.

I bought a bag from the Michael Kors website 9/30/18 order # w786289817. I have a few other Michael Kors bags that I bought at other stores and have been a big fan. I received the bag and it was nice but the crossbody strap was just too short for me. I unwrapped it and took the tags off of it because I wanted to make it work but just couldn't do it. I called them to see if they had a longer strap and they did not. They told me just to return it.

I wrapped it back up and thought I put the tag in the pocket of the bag. A few weeks later I received the bag back with a letter that said they could not accept it because it was used. This bag never left my house. I emailed them a few times and called a few times. The representatives were horribly rude and quoted policy.

I found the tag at my house a few days later and called to try to speak with a manger. I was on hold for 15 minutes on and off. I swear they were trying to get me to hang up. As with the other people I spoke with the manager quoted policy to me about how the tag was not attached to the bag. She didn't care that I had the tag and could return it to her. They tried to say the strap was scratched and the buttons on the bottom. I don't know how this happens when the bag did not leave my house unless it was in a box. (I can send pics of the bag when I get home).

When I spoke to the manager on 11/16/18 she did not care what I had to say she was determined before she got on the phone that she was not going to refund me. I feel so insulted that they basically called me a liar. I have never had this kind of trouble returning anything. The way they handled this was really unethical. Trying to get out of taking a return of something that was never used by saying it was.

Now I'm stuck with an expensive bag that makes me sick to look at. I will NEVER buy anything else Michael Kors again. I hope it was worth sticking to your "policy". When I spoke to her today I told her the dust bag was not returned to me and asked about that. She said she would send me one. I would rather have a refund. I don't want this bag. I am at work but will take picture of the bag and the tag when I get home.

Dear Michael Kors Team,

I was highly annoyed and frustrated about the standards when i visited the Michael Kors shop at the Delhi airport early morning on the 9th of this month to buy something for my wife and went back with a lot of anger and dis-satisfaction.

Surprisingly there was only one staff present on the floor, guy named Rahul who was already assisting other customers and somehow a bit confused and in dilemma on what to do and what not.

What all i needed was a staff who could hear me out and give me something that i could buy instantly and move off. I came out of the shop having experienced the whole situation with an idea of coming back since i wanted to go to the lounge for some leisure time.

The heights were when my wife went to the showroom and found the same person and nobody else to assist in the shop.

It was so irritating when this guy was busy attending other clients and could not even notice her as i was observing the whole thing standing outside the shop.

Like seriously, you guys are so low in standards that you only had one single staff in your shop.

I am a Michael Kors shopper since along time and make most of my purchases from abroad for my wife and daughter both. I have never seen such bad availability of the staff in shops, there are always people to welcome you and talk to you for your needs. I am sorry to give a feedback like this but no more prestige left for me of the brand.

Thanks
Ritesh Madan