Michael Kors
Reviews and Complaints

I paid abou 135 euros for trhee bags of Mickael Kors, but until now i did not received. I tried to have some informations, send mails but i did nit received ansewer.
Copy the mail:
Em 25/02/2016 12:00, "Anabela Oliveira" escreveu:

Em 15/02/2016 23:17, "Anabela Oliveira" escreveu:

Hello

I made this shipment on 15.01.2016.

I read that it should take about tem days to arrive, but until now i did not received anything. Why?

O already paid, almost 135 euros (according whith the mail)

I hope that you have one explanation.

Thanks.

Anabela oliveira

2016-01-15 2:08 GMT+00:00 :

Dear Sir or Madam,

Your order is successfully placed and paid.

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Ⅰ. Any questions about the shipment, please click 'contact us' on Merchant’s website: www.onlinemichaelkors.com or email to [protected]@163.com to consult with the merchant.

Ⅱ. HDTF Co., Ltd will be shown on your billing statement.

Ⅲ. The amount showing on your statement will be a bit different from the price on seller's website according to the foreign exchange rate of the bank. You can contact the bank for more information. We appreciate your support and understanding.

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P.S.:

The reference for this order is:

I bought a watch from Micheal Kors less than a year ago. It arrived in lovely condition, however since then I have not been impressed. The strap on the watch is suppose to be rose gold, with white plastic in between. The metal, rose gold parts quickly turned to normal/slightly faded gold color, and are now beginning to go silver, the white parts have also begun to go grey.

I saved up for this watch for a long time using all my wages, so I took very good care of it, and never left it anywhere where it could fade, i.e in the sun.

I have tried to get in contact with Micheal Kors however I am from the UK and they do not allow you to email them on their website unless you are from the US. I love Micheal Kors and have many of their products however have been extremely disappointed with the watch and shall not be shopping with them again unless this is sorted out. I would like a refund of my money or an exchange for a better quality watch with a guarantee it will not fade as this one has, I love watches but will certainly not be buying one of them again.

I purchased a michael kors product less than a year ago and the wallet wristlet fell apart in 10 months. I contacted a Micheals Kor store and was told to go online and put in my repair online. When I called the customer service phone number, I was told my product was not covered (even though I provided them the serial number of the product). When I located my receipt I I called back and was told that I had to pay for my own shipping and ship the entire product back(even though it was just the attachment that was defective), i would have to pay for that shipping out of my own pocket and was also told that it would take about three weeks from the point of receipt of the product for them to ship the repaired product back to me. Why can't this be a simple transaction that the Micheal Kors store handles? The product is not cheap (but certainly made cheaply) and yest the customer is made to go through hoops to repair a product under warranty! That is a lesson to me, never buy a Kors product again!

1) October 2015 my daughter bought shoes and in within few weeks, the shoes are falling apart. When we went to Sherway Garden store, Toronto - the service is horrible. I will never shop Michael Kors based on this experience. 2) My wife bought a coat for $600 in October 2015 and received a gift card for $125. When we went to use the gift card in December 2015, the card was already expired. What type of card was given to us? Now we lost $125 and we got ripped off by Michael Kors by scamming the $125. Very poor service, quality and overall experience. We will never ever shop again at Michael Kors. In past my family have spent over $5000 at Michael Kors but NO MORE - MICHAEL KORS...

Bottom of purse got wet when I tripped and dropped it. I bought the bag a month ago from a MK store for $400. As you can see, it's bleeding horribly 24 hrs later. I emailed the pics to MK and they said there is nothing they can do and it's not a manufacturing problem. A similar happened to me years ago with Kate Spade, and they offered to replace or a whole new bag! MK customer service is awful and I won't buy from them again. Here is the generic response I got: Thanks for contacting Michael Kors. I'm sorry to hear of your dissatisfaction with your handbag. Based on the information you've provided, it appears your handbag doesn't have what's considered a manufacturing defect. However, if you wish to submit your handbag for repair at your expense you may do so.

When you buying anything from michael kors is very different from the picture online that happeneed to me. I walk into the store at rooselvelt field mall new york. Wanted to excahnge the bag they were looking at me like I dont know what I wa talking about. Oh we cant excahnge is a final sale. I called the 1800 to tell them what happend and they also gave me a hard time I had to call 4 times. I finally returned the bag and now the bag got lost. Is almost a month and I still havent got my money. I keep calling everyday day and everyday im getting a different excuse.

Dear michael kors, I went to the mk in vancouver, B.C. at metrotown center recently and bought 2 bags plus perfume, i wasn't even sure if i wanted the second bag because i wanted to buy this jacket i was thinking to get for a while now but when i was talking to the sale person, she told me that if i do decided to change my mind they could send me a cheque and i would only have to wait for a week for it to come. Thinking a week is not to bad if i do decided to change my mind so i went a head and bought both bags. I used my rent money first to go and buy the jacket i wanted and went back to mk to return the second bag i bought... to find out from one of the manage there, said it would take them 2 weeks for my cheque to come instead of one with what the sale representative mislead me the first time so i asked her why did your sale representative told me it would only take a week?! "she didn't even answer me back but SAID, OH IT'LL ONLY TAKES 2 WEEKS FOR YOU TO RECEIVE IT SO THAT'S NOT TO LONG. I called them back a week later to check if my cheque is send yet to find out from a different manage named Coco, that it would take 4-6 weeks and also told me whoever told me that should've never told me that. She told me, she'll message the head office and will get back to me if not today then for sure tomorrow! I never got a call back from her so i decided to called them back and now dealing with a third manage having to go over my story again and then got hang up on 2 times/ put on hold 2 times! when i was able to reach her again...i told her, listen i would take legal action for the false advertising/misleading that your sale representative and manage misleading me with if your not trying to solve a consumer with their problems! She told me that sorry we just hired new employee and she didn't know the policy, so i told her what about the manage that did my return? she told me 2 weeks is she new too? LOL...She said yes. Really? LOL. Ok so if mk employee misleading consumer to buy their stuff and now that i used some of my rent money to buy my jacket plus i cant return the jacket thinking i only have to wait for my refund from mk for a week is all because of mk worker misleading me and said they are sorry and they cant do nothing about?!?! Yes you can do something about! i paid by cash and i understand you cant give that much cash back but is not my problem that mk cant train new sale or manage with they're policy so im not gonna sit here and take what was your guys problem and having to be short with my rent because i got told something before making the purchase or that i would buy my jacket and save it for rent if i have known that if i return my bag it would take them 4-6 weeks! What was mk mistake is now my problem with being short for rent and all i get is a sorry? REALLY!

I am really disappointed with Michael Kors. I bought a purse on 10/09/15 and returned it on 10/16/15. I paid 200.00 in cash and 56 dollars on my debit card. The manager told me that they only do store credit no refund. She stated that the refund policy was on the receipt and also posted by the register did I not read it. First of all who the hell reads that S**t? I have never been to a store where you could not return within 14 days with the original receipt and get your money back. When I bought the purse and a wallet she told me that the wallet was a final sale item so no refund would be allowed, but she did not tell me all items were non refundable. She submitted a request to have a refund check cut and it would take 4-6 weeks. She gave me a number to call if the refund was not received. When I called the number to expedite my refund I was being transferred to numerous people and finally told to call the store I bought the merchandise from. I called the store and no answer. I really hate coporate America, all they want is your money and no customer service. I am really upset and getting ready to blast Michael Kors.

I ordered two Value Spree sets and one single tote bag from this company in the middle of August 2015. For starters, there was no email from them, confirming the order. I called my bank and complained so they investigated and told me that the phone number on the site is that of the original MK customer service but that MK do not know this company. The bank cancelled my credit card and advised me to email them daily and that if I don't hear from them within 15 days, they would consider it as fraud and take the matter further. My credit card was also overcharged by $40. I heard from them about 10 days later saying that the order was on its way. When I received the order, I noticed that the two sets were completely different than what I had ordered and the single tote bag was not there. The quality of the goods was pathetic and the lock on one bag was already broken and left loose in the bag. The zippers on the wallets are either stuck or take a lot of effort to open and shut. I have been exchanging emails with them since August 24th informing them that the order sent was wrong, one tote was missing and that my credit card was overcharged. They have asked me for pictures of items I received, the airway bill that arrived with the wrong order etc. I have provided them everything but I am still stuck with the wrong order, one tote missing and the credit card overcharged. After daily emails, I have now been asked whether I would like them to send the single tote or would like a refund of the amount. Of course, I opted for the refund. Hopefully, that arrives soon, if at all. I am still stuck with the other bags and wallets, which I plan to donate to Goodwill. Please do not purchase or order online from this company. The person who emails is LUCY. Be careful of this company. They are out to cheat you and overcharge you. Thank you.

I purchase a pair of shoes. They immediately fell apart. I was told to return them to Michael Kors which I did. The could not repair or replace the shoes. Now they are giving me a gift car for a Michael Kors shore that is an hour and a half away from me. I am not a happy customer! Michael Kors should return my money or double the gift card since I have to drive so far. Plus the customer service department took months to get this resolved and never even apologized or considered me at all. I am not a happy customer!

I purchased a pair of Michael Kors shoes that were defective. The heel separated from the sole the first time I wore them. I contacted a michael Kors representative on 3/15/15 and was sent an authorization for repair by them on 3/17/15. I sent the shoes on 3/18/15 to be repaired with delivery confirmation. They received the shoes on 3/23/15. I was told that once they received the shoes they would evaluated to determine if they could be repaired or not and I would receive an email. I never received an email. I contacted them on 3/30/15 and was told that my shoes were received and was sent out for repair. I called again 4/15/15 to check the status of the repair and I was told that it takes 4-6 weeks for repair and I would receive an email when the shoes were repaired. I received an 2 emails on 4/22/15 stating that the shoes were GOING to be sent out for repair; one email states I would get them back in 2-3 weeks and one stating 4-6 weeks. I called at that time to find out what what was going on since I was told that the shoes were sen on 3/30/15 to be repaired. I was first told that the delay was because I was sent an email that I never responded to, when that was confirmed to be a lie by the their supervisor I was then told that they didn't recieve thw shoes until 3/30/15. When I was able to refute that I was told that the shoes were snet out and to call the repair company to check the status. I called Rago Brothers (repair Co.) on 4/23/15 and was told that they haven't recieved mt shoes yet. SO my shoes sat for a month on the Michael Kors warehouse for a month and was never sent out. I called back to Michael Kors on 4/23/15 to find out why and I was told that it was out of their hands since it's already been sent to the repair company. When I asked to speak with someone in the warehouse to question why my shoes sat for a month before being sent out I was hung up on. I called back and spoke with a supervisor who stated she would call me back in 24 hours with some type of answers. Michael Kors customer service are rude and their warehouse staff is incompetent and I would really like to know what else I can do in regards to this situation

I placed an order on Michaelkors.com for a pair of sandals. I waited over 5 weeks for the shoes to arrive. Well at least that's what I thought was in a box. I was excited beyond words only to open the box and find that it was not the sandal I ordered. It wasn't even close - I ordered a black platform sandal size 9 and they sent me some luggage colored pump size 6. After having a long conversation with the Customer Service Rep - Diamond - who assurred me upon their receipt of the returned shoe I would not have to wait for the new shoe as they would overnight it to me. Well another 10 days goes by and nothing so I call and get Jasmine from Customer Service who advises that my money was refunded to my card. So I totally believe this has been one headache I can do without - must be God's plan for me not to have these shoes. I just can't believe how horrible the service is on such a well liked designer. THIS was my FIRST and LAST time ever ordering on their website. I will stick with my purchases for his items (If I am so inclined to do so) at department stores. Never had a problem with them but this site, never again!

My name is cherry ann bisnauth I visited your sawgrass outlet store on April 2nd 2015 I have just flew in from Trinidad and Tobago where I reside.
I was so excited to visit your store seeing the closes one was sawgrass. My boyfriend and I went in and was never greeted, we still proceed to shop and picked out a few things which, by now we were on the floor at lease 20mins by now. Still no one even asked us for help mind you, it only had two other customers in the store. We went to the dressing room and I tried on at lease 6-7 dress plus jean and tops. The sale girls were still passing us straight with no acknowledgement from anyone. My boyfriend had to go get sizes for me. Still no help. By now would of been in the store for at lease a hour or more. By the time we made our choices which was ALOT...still no one acknowledged us. But I did notice while in the dressing room the girls was helping another customer who was just trying on ONE top. Which I was upset because I had a room full of clothes and would of bought more if I had the help. I returned the next day to get a dress I saw and wanted but it did not have the size. I had to ask three people before I could get assistant. On my return on April 3rd, I did mention that I was here yesterday and was treated badly. The girl at the resister didn't even care.
I love your store but, in my little island we love to shop there and with this story and sharing with my friends at home we are most appalled by what has happened. I just wanted to tell you that I wanted to purchase a lot more but, with the attitude of the girls on April 2nd I don't know how I would feel to return to your store even my friends are unhappy with the service I received.

Your truly,
Disappointed foreign customer.

My husband purchased a watch for christmas at the MK Toronto Premium Outlet. The lady that sold him the watch told him that if there is a problem with the watch or if I just don't like it all ... As long as the watch was not adjusted he can return the item. December 27, we went back to the store to return the item and the manager refused to hear us. Claimed there has been a miscommunication or misunderstanding and was told we cannot return the item store exchange only. We asked to speak to the lady that sold the watch while waiting in line outside of the store and by the time we got inside the store they have hidden the sales person at the back and we were told they do not want a confrontation. Terrible customer service we were given their customer service number and email address. No response since December 27 today is now January 11. Will definitely not buy MK again. No way in hell!

Very disappointed! I have ordered an item in December for a Christmas present which I still have not received. Firstly they have taken my money out of my account which was £120 then inform me the item I ordered was no longer available. They gave a choice to choose from which I agreed to one of the items. I then received after Christmas another item that I Didn't choose and isn't on the website at all. I looked up the item I was given and that came up as a $3, 00 time watch of E bay. I want my money back!

For Christmas this year, my siblings and I wanted to buy my mom winter boots. I was looking into Uggs or the Michael Kors winter tall boots. Since my mom loves Michael Kors, I thought she would love the MK boots. I looked on-line and saw the boots on sale at Macy's. I also saw it on sale at MichaelKors.com
I decided to order it directly at Michael Kors. Christmas was here and we were super excited to see our mom open her gift.
She LOVES them! But unfortunately it is too small. She is a 7.5/8... so I thought the 8 were the right size. I told my mom that I would exchange it for her and get size 9.
I did not want to deal with mailing back hassle, so I went to Michael Kors store (Fashion Show Mall in Las Vegas) Spoke to a couple of sales girls and then 2 managers... they then told me that they do not carry the boots and that they cannot return it for me because they were on sale. I asked, can you just give me a store credit and I'll have my mom pick out something out herself. They said NO!. I said "WOW" what bad customer service! Think about it, if you give me a credit of $150.00 for the "sale" price (I wasn't asking for the full price credit), she probably would have come in and purchased something for more than $150.00. She could have purchased a purse for double that amount. Customer happy and Michael Kors takes more of our hard earned $money$! It's a win, win situation for Michael Kors! Why doesn't Michael Kors want to keep their customer happy and to want to make more money is baffling me!
So after being upset, I left Michael Kors. I called Michael Kors customer service line and I explained that I bought this boots for my mom for Christmas, but they are too small. I just want to exchange them for 1 size up. Dedra (customer service rep), then tells me they do not have the size in stock (sold out). So then, I asked I would like to return them and maybe get store credit so that my mom can pick out something herself on-line. SHE TOLD ME... NO! Unfortunately, we do not take exchanges and returns on ALL sale items. WHAT COMPANY DOES THAT? Especially on-line! Dedra told me that it is posted on-line that you CANNOT exchange or return anything that is on-sale! I'M SORRY, I DIDN'T KNOW THAT I HAD TO READ THE FINE PRINTS TO ORDER OR PURCHASE SOMETHING FROM MICHAEL KORS! If I would have known that, I could have ordered through MACY'S. OR BETTER YET.. I COULD HAVE ORDERED HER UGGS or The North Face boots! WHAT AM I SUPPOSE TO DO WITH THESE SHOES THAT DOES NOT FIT?!?!? SO NOW MY MOM HAS BOOTS FOR CHRISTMAS THAT DO NOT FIT HER.
THANKS MICHAEL KORS! THANKS FOR GIVING MY MOM A MEMORABLE CHRISTMAS WITH SHOES THAT DO NOT FIT HER!
SHAME ON Michael Kors!

below are parts of my email to michaelkors.com:

"i am a canadian customer who has been trying to place an order on your michaelkors.com website using an american shipping address. i have been told that international customers are now welcome as long as the shipping address remains within in the US.

i would like to bring to your attention my experience of trying to do exactly that - in which i have placed several orders in the fruitless attempt to purchase two separate items - all ending up being rejected by your system. subsequently i, of course, also talked to your “style consultants” on various occasions and was first told that this might have something to do with my CC (= lacking funds), next i was told that this might be due to a possible mismatch of my (canadian) billing address with the address my CC has on file as the system of your company is apparently especially sensitive to prevent fraud.

fyi: the card i am trying to use is a platinum american express and i have NEVER experienced this level of problems with any of the hundreds of purchases that are annually routed through this card - be that in canada, the US or anywhere else in the world. i can assure you that lacking funds are also not an issue - and certainly not for such a relatively minor amount.
in any event, i also talked to amex on several occasions to find out whether the problem might be on their end and to ensure that i use the exact same spelling/punctuation etc. as per their record for the (repeated) order on your website. i even added the recipient (a friend in massachusetts) temporarily to the card. all to no avail.

in summary, my ‘shopping-experience’ with michaelkors.com has been below subpar - not only due to what i perceive as a glitch in your system but also with regards to the follow-up i experienced.
according to the notes on my file/s, several orders were “escalated” - yet i have still to receive any feedback on either of them.

since i also talked to your “style consultants” on various occasions to find a remedy for this situation, i ended up being promised by the first two people i spoke to that “someone” would get back to me “by the end of the day”. those days passed and two other then promised that they, personally, would get back to me - again, of course "by the end of day" - which never happened.
in fact the last person i talked to appeared to be especially eager to solve the problem/riddle and made the repeated point how she would personally take this case on - for days if necessary - and keep me in the know - no matter what the outcome "by the end of the day" - only to then also never to be heard off again. after two more attempts during consecutive days to reach her, including leaving messages for sheila - i am now giving up on michael kors altogether.

while everyone i talked to appeared very friendly i am not exactly sure what upsets me more - the disappointing system that cancels the order after first accepting it, the people your company sends to the forefront with the pompous label of a “style consultant” or, in fact, those working in the background who are equally incapable of following through with the simple request to provide an update let alone an explanation - even if that is a simple: "we don’t know…"

while this email might reach the same people whose competence i have already tasted, i do want to let you know: i am usually a very patient customer but in case of these repeated promises, not only do i feel deceived but actually ridiculed."

Don’t buy Michael Kors handbags and wallets from fake websites. I ordered handbag and received the total scam. I tried to contact the seller, but the phone was unavailable and my emails were returned back, because such email address didn’t exist. Be careful and avoid fake websites. These people are scammers and liars, who take money and provide nothing. Please post your comments if you have the similar situation.

I bought a Michael Kors Saffiano medium handbag on 12/9/2012 from Macy's. The bag's base started to sag within 7 months of purchase. When I contact MK customer support I was asked to send the bag at my expense to their office and it would be repaired because it was under 1 year of warranty. I sent the bag and when i followed up to check the status on the repair I was told this bag has been returned to me because it is not defective but the nature of the bag to sag! I was absolutely shocked at their response and how poorly they have handled my case.
1 - I emailed pictures of the bag before sending the bag and sent the bag only because I was directed by MK to do so
2 - My bag was returned but no one bothered to contact me and let me know before returning the bag
3 - I asked for a refund for the bag as I was not going to spend $300 bucks on a handbag that is the quality of a cheap non branded bag
4 - I was promised a call back from the manage "Lynn Freay" that day, 1 week and numerous calls later i have still not got a call from her
5 - I finally gave up and have called 4 times and emailed just to get a tracking number of the shipment so as to not lose the bag, and guess what, they have not shipped it yet. they just sent it today

Michael Kors not only needs to get a REAL customer service team but he needs to get an effective one. This is the first brand I have seen in America who cares to only make money and spends less than 1% of the budget on customer service. I strongly recommend not to buy their handbags no matter the popularity as you will be left to deal with any issues thereafter. You don't want to see your bag break after 6 months and realize you spent $$$ for that lovely piece. I am so sad that my first expensive handbag looks like a drooping tree:(