Michael Kors
Reviews and Complaints

On my birthday my friend bought me a purse and I didnt really think I can use and decided to return. Because I didnt have much time I asked for store credit that I can come back someother time and buy something I will use. They refused to give me store credit! Because it was over a month they can only do exchange! It is so wrong! I didnt ask for money! I didnt ask extra something! I just want them to put the gift amount to their store card and they cannot! From now on, I will never use their products and also I will tell all my friends who likes their products! It is unbelievable! The purse I have now? Garbage!

I emailed them weeks ago that my rewards points have never added onto my account. Couple of days later they emailed me to send in my receipt. Since then, they emailed me back days later again that they need "more time" to handle my issue. Absolutely nothing since then and it's been two weeks. Absolutely terrible customer service and it shows back on how they treat their customers. From now on I'll be shopping at their competitors stores.

I purchased this cross body from outlet mall in pleasant prairie WI on Sept 17. The lady who helped me said that floor model was the last piece and I purchased it for $78.49 and told me there is a 30day return policy.
I went back on 9/21 to return. To my surprise the last piece that was sold to me did not have tag on and being the floor model looked like it was used. I had not even taken it out of the bag and simply changed my mind. The assistant manager on top of not honoring the return was rude, disrespectful and accused me of lying.
I still have the bag as it was given to me and will like to get my money back and will return the bag wherever you want me to.

I bought two pair of pumps one year ago and tried to wear them and found that the left foot was bigger. The shoe would come off when I walk. I was not able to return it because it was pass the date to return them . I lost $180.
Recently I went in Macy store to try on some more pumps and it was the same issue. Left shoe was too big. In order to get those shoes, I would have to buy a 6 1/2 and size 6. The size 6 for the left foot and a size 6 1/2 forthe right foot. Please consider re vamping the shoe to fit people with narrow feet.
My coworker has that same problem. I can only wear the straps heels with a buckle .
I love Micheal Kors. I hope this helps to make pumps that are a better fit.
I have pumps by Jessica Simpson and bcbg And Idon't have this problem.
I hope this is reviewed.

My Michael Kors black pants are my favorite. Now they are 6 mths old and I have huge complaint
there is a metal stud on the back pocket that is very dangerous. Yesterday while playing with grandson I tore his skin. The stud had a needle like pin sticking out of it, and I punctured my grandson arm. It could have been much worse.
Please do not put metal studs on your pants. They can't be removed and I will have to discard them.
Thank you for listening

Dolores M Bergeron
1017 Williamsburg Circle
Warwick Rhode Island 02886 home tele [protected]

I purchased a watch less than a year ago and so many of the crystals have fallen out, I took it to Macy's in Oak Court Mall in Memphis Tennessee and they said I couldn't exchange it because I've had it more than 30 days. The watch cost to much to only last for 30 days, that's a rip off and not fair to the consumer. I would like a refund and I will not be purchasing any more Michael Kors products the quality is not worth the money you pay for them

I purchase a cross bady bag and they forgot to remove the alarm from my bag and I set up the alarm in all the other stores my hands were full off other purchase and it toke me a minute to figure out that the Mk Bag was the one with the alarm device I go back the next day to exchange my bag and purchase 2 more I talk to the manager he never apologize I finally check out and ask the cashier did you remove the alarm device she say yes and guess what for the second time I was embarrassed in the next store I stop Store #00151 Trans # 120304

I am super tired but I'm ready to drop money in your store so I stand on one of the little tables and Carolyn Kearney told me that if I wanted to see if I could sit outside or in the mall and when I wanted to complain at the front desk where you pay your other sales reps told me that they had a chair they could bring out if I needed one. The other reps no customer service Caroline fire her [censored] she's condescending and rude!

8/8/18 - Brought bk an on sale coat to return. Had issues at cashier in July 2018 on no return policy mentioned which I had to ask about (b4 paying) Cashier said it is NOT returnable, yet a prior floor assoc. said it was. Complained to mgr in July who gave 30 days & wrote on rcpt. I decided to return it (cheap looking & not as well made as another Kors style) 8-8-18 brought it back & treated with disdain by (asst) mgr Michael, who was demeaning tone, kept asking "what?", had blank look as to the mgr who gave 30 days to return. Repeated myself 3x & finally said he was a jerk! (the truth)HE refused to refund & huffed away. Kept saying to never come back. Did not want to hear a customer's pt of viw. MKors must train their ple to be searing rude & arrogant to customer (fools), vague or do not tell policies even when customer asks. All act like 12 yr olds who know nothing. Will retrn the 5 other MKors items purchased at reg.store & Macys. Never again.

Dear Sir/Madam,

I ordered a Smartwatch (model number: MKT5023), in your online shop on 22/07/2018.
My order number is w165821519.
Yesterday, I received a parcel from you which was thrown into a shed by UPS courier without my signature.
When I checked today the contents of this parcel and instead of the watch, there was a set of padlocks which I did not order.
I called your customer service and was informed that I need to wait 11 BUISSNESS DAYS! This is pretty much theft and should be dealt with seriously and not with ridiculous waiting times. I was told to wait until your team would find out what happened with my order.
I expect this watch before Saturday this week as it is birthday present for my daughter. I need either the watch or my money back.
You took my money for this order immediately after I gave you details of my card but you do not feel responsible for delivering my order on time and at the very least the thing I ordered.
Your customer adviser gave me brazen advice that I bought a second such watch and paid again while waiting for your lazy team to investigate where my parcel is. Is it really everything you can do?
How can you treat the customer in this way?
I feel cheated and I am very dissappointed with the quality of Michael Kors service.

Tomasz Wilczek

I purchased a bag last week at the Toronto premium outlet store at 13850 Halton Hills and was given the wrong bag by the cashier. Afterwards I was given a return label from MK and I shipped it through Fedex last Friday. Before this everything was good. But now It's been a week and I haven't received anything. This week I called the store 3 times and everytime I was told to wait for a callback but they never did. Now I have spoken to more than 3 staffs and got the same answer. I was pretty angry in the first place that I was given the wrong bag. Now the service is even worse.

I bought 2 pair of Michael kors Jean's one black one Jean and the Jean zipper fall down when I'm wearing it and the black one fade after washing the first time in cold water.and I had gone back with my receipt and I had just wore one time and the manager in the camarillo outlets was so rude and didn't and refused to help me and then I asked her doesn't Michael kors stand by there warranty on there items and I got him sorry cant help you just need to k ow why they hore unproffesional people that dont know how to treat a customer.so the question to this customer service I need to know what can be done in my case.thank you ahead of time for reading my problem

Jenny Martinez

Bought this beautiful rose gold and crystal round the face of the watch the crystals have gone dull and the rose gold has gone discoloured, as it's a couple of year she past the warranty they said it would cost £165 to repair which is as nearly the cost of a new one.. I feel it's a manufacturer fault no watch of that price should discolour like this

I feel I can't wear the watch now as people notice it, please advise, Jacqueline Painton

I placed an order for a MK watch for my mom and never received an email confirmation or tracking details, I didn't even knew wheather my order go through or not. I checked my credit card and saw the amount of $150 was pending. I called customer service and both agent and the supervisor were not not all agreeing to their mistake or providing a solution. Instead they were teaching me how to order online, I have spend hunderds and thousands of $$$$ towards online shopping across all brands worldwide. You can hear the recording they were admenent and didn't care about customer Service. Is this how things work at MK? I am not doing to buy any stuff of your brand and even share this experience in social media and with my friends and colleagues to stay away from you guys.

I still don't have my order or tracking number.

Email : sooraj.[protected]@gmail.com

Almost a month ago, I enquired as to why the handler of my bag has discoloured. A response was given and they passed it to the appropriate team as the handbag was purchased at dubai airport. No response was ever received. I have chased this 5 times via email and have had no response, it is absolutely unacceptable.

All I wanted was for my handbag to be repaired or replaced. I have just been ignored and am left with a damaged item. For the amount of money the products are you would think the customer service would reflect this.

I usually buy a lot of michael kors products but I will no longer be buying them.

Dear team,

I am writing to you with extreme disappointment. I had purchased a watch on 30th april 2016. The watch stopped working in june 2017 and we replaced the battery. But the watch was not working even after the replacement. We visited the micheal kors outlet here in qatar, and they refused to even check it. They said there is no after service they will provide to the customer after we purchase it. We have literally roamed every where with the watch and there is no service outlet here.

So if I watch stops working in qatar, do we need to dispose it?
What do we do if the watch is not working? And the store here refuses to even touch it? (forget checking)

Please provide us with a solution and service centre which will check for my watch.

Thanks,
Nisha pinto

I following up on my complaint that I made through a phone call to Michael Kors official call center regarding my order w708372166 . That was 5 days ago .I specifically asked the person on the phone named Kiel to escalate my issue and issue formal reply from Michale Kors for my case. Except that he was totally unhelpful on the phone as it seems he never escalated my case.

I order from the official Michael Kors website on the 6th of June several items from the website. I also received a confirmation email that my order is being processed on the 7th of June and my credit card was charged accordingly . I live in Abu Dhabi UAE and my husband was travelling to the US for business so I wanted to take the opportunity to order some US brands items online. I also took the 2day express delivery option so I can make sure the staff are delivered to his hotel on time. After I received the confirmation email I was confident that all is in order and didn't check my email again. In the meantime all my other orders from Tory Burch, DKNY, Victoria Secret, Amazon arrived in the hotel . When I checked my email again oi found an email that said that my Michale cors order was cancelled as NONE of the items that I got confirmation and paid online are not available.
How is it possible that you advertise items and make customers pay for items you don't have available? This is unacceptable and I need official reply on this saying that after purchasing and getting confirmation Michael Kors cannot guarantee that the items paid for actually exist .It is illegal to advertise and charge people for goods that are not existing.

In addition the reply of your customer representative online was totally unacceptable so I am requesting that you hear the phone call made on 12th June at 19.45 UAE Time, duration 14min and 44seconds and also officially answer why I haven't received any response from Michael Kors. Also I need confirmation from your side that all the money have been returned to my account.

Some of those items purchased were for gifts for certain occasions that I had to buy something else.
I am very disappointed and hurt from this incident. I m a loyal customer of Michael Kors in UAE and never expected this to happen especially from Michael Kors.

My phone number is [protected]

My Partner and I walked into Michael kors, at 4.26pm on Thursday the 14th of June at Harbourtown Gold Coast.
He was ignored by the Lady who was working (He's of a Dark enthenicty). I then asked her the same question and she replied (I'm Caucasian) she then proceeded to ignore him. He wanted to leave as she made him feel uncomfortable like he wasn't the right colour or wealthy enough to shop at Micheal kors. As We left she then looked at his wrist as he was wearing a watch that was gifted to him as if he stole it. It was very embarrassing for a Micheal kors store to discriminate in this Day of age. I was appalled by the Service and respect for customers.

I am seriously disapointed in the quality of the sandals I purchased about a month ago. Today I was walking and one of the straps completely popped off of the sandal. I contacted my friend right away who has the same sandals and she told me the exact thing happened to her yesterday. We both purchased the sandals for $60 at Macy's at the Smithhaven mall on Long Island, New York. We are both very upset and will no longer be purchasing Michael Kors shoes. Coming from someone who works in compliance this is not a product that should be on the shelves. If it happened to two people I'm sure others are dealing with this too.

I purchased a Rose Gold watch from the Michael Kors store in the Northlake Mall. After a few months and only occasional wear the watch began to tarnish. I took the watch back to the store and was told that I could not get a refund because it was passed 90 days, and to send my watch to Fossil to have the tarnished pieces replaced.
I sent my watch to Fossil where the pieces were replaced. I recently wore the watch and now my wrist has broke out in an awful rash!
This watch costed over $300 for what we believe was a ROSE GOLD watch. Gold does not tarnish nor does it cause rashes, as I am not allergic to GOLD.
I have had enough with this watch despite ALL my efforts to keep the fake gold watch I am now requesting a refund.