Michael Kors
Reviews and Complaints

Hi,

I´m from Brazil and last March the 2nd, I bought a Michael Kors Smartwatch (model MKT5005 - Bar Code Number [protected]) in one of your stores located at Jersey Gardens Outlet in New Jersey. A few weeks ago the watch just stopped working. I went to the Michael Kors legal representative to make the repair in Brazil and I need the proof of purchase to proceed with the repair, but I cannot find it. Could this proof of purchase be sent to my email?

Sincerely, Stefano

[protected]_074049.jpg
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Att.,
Arq. Stéfano Ferreira

In October I bought a bag online. About a month ago the piping on the handle came off. I returned it... had to call to see the status of the return, finally received a letter saying it couldn't be fixed and to pick another item to replace it. Of course my purse that I loved was not on the list. Picked an item... 8 days later and several ignored emails I called them to check on the status of the replacement purse and was told that they were now sending the replacement order to the warehouse and to give them a week and call back to see where the order was. Asked to speak to someone else about it and was disconnected! Silly me, I expected more from this company!

I am writing this letter in hopes that it is received in the right hands.

Last year I was gifted a Michaels Kors watch from my husband to celebrate our anniversary and capture a special moment that we shared. You can image my upset when my watch suddenly began to demonstrate mechanical issues. The watch it self stop keeping the correct time and both hands would move together at the same time when you would try to make any type of adjustment. I made the choice to bring the watch back to the Michael Kors location at Sherway Gardens in August 2017. This particular day I dealt with a manger on duty named Ray. Ray examined my watch and made note of the mechanical issue immediately. He asked me to fill out a form and explained that my watch pull he sent away to be serviced. Ray explained that the watch would take 3-6 months to be returned to my home address. He did not provide me with any paper work which is why I took a photography of both my watch and the form I completed that day.

It is now April 2018 and I still do not have my watch back.

On Monday, April 2nd, 2018 my husband and I Went to the Sherway location where I spoke with the store manger Liz and explained my story. She sadly knew nothing about me or my watch. At this point no one seems to know where my watch is or why happened to it. I am heartbroken and feel as though Michal kors has stolen from me. They have not just taken a watch from me but rather taken a memory from me as well.

I do hope that someone is able to resolve this matter for me!

Regards

Caitlin Morris

I had received a store credit for a return at the outlet store at Tanger Outlets in Washington, PA. I held on to the credit for a while as I couldn't find anything I liked. I decided to give my sister the credit in January of 2018. The card had never been out of my possession. When she attempted to use it at the store they informed her it had already been used in California. We have never been to California. She has filed multiple disputes through the store and by phone. We have yet to hear from anyone at Michael Kors. I would like a call immediately in regards to this issue. I also would like a copy of the fraud policy and dispute procedures. Please give my sister or me a call at the numbers listed below.
[protected] Rachel
[protected] Jenny

I am very upset with your brand.. I bought the smart watch on monday and the information given by the store people was wrong.. They said smart watch is not available outside the store and I just saw it on amazon on 40 percent off and I got it on 20 percent sale.. I wanted to gift this to my very close person and though I can't afford the brand regularly still I trusted the store people and bought the watch... Kindly help me out as this money is very hard earn to me.. I am kanika from india ; new delhi.. I need to put this across the company for guiding me wrong and let me buy the product as an innocent buyer.. I am really disappointed and upset with the brand

Hello
My name is Sarah. We live temporarily in japan but we have a residence in Az.
We were over christmas break.

i bought a micheal kors jacket about 3 weeks ago and i wore only couple days ago, to find that every time i put it on i get tiny feathers on my sweater/ car seat/ you can even see all feathers sticking out.

it was bought in Az from Dillards. I will look for the receipt asap .

i have bought jackets and bags from MK never had any problem.

i have photos to submit just let me know where to send it.

I have purchased 3 Michael Kors purses for myself and have had the same problem with all of them. The purse straps are raveling. If you would like pictures I will send them with your direction. I have bought purses and wallets for my 3 grown daughters also. I am a good customer, love your products but am very disappointed with my purse problems. No problems with the two wallets I have purchased. Thank you for your attention to this matter.

I ordered the bag for my daughter and it was to arrive at the latest on 22nd dec
However, last week you emailed to say it had been delayed until 7th jan. Too late for christmas
As a result i emailed yourselves on 14th, 15th, 16th and 19th dec trying to cancel the order as i had bought something else.
However, unbelievably it turned up today and now i have to send this back.

Not only this i have rung and emailed a number of times to chase the fiorelli bag
I was told i would be contacted . Yet i have had no call or email and time is running out. Again this is a christmas present

I feel really let down.

Please could some one take the time to follow this up and get back to me asap?

Regards

Julia Groves

I wanted to inform Michael Kors of the way Macy's in the Antelope Valley #414 1123 Rancho Vista Blvd in Palmdale, CA 93551 is treating his customers. I purchased a purse on 12/16/17 and I know when the purse is a certain size Michael Kors provides a bag just like Coach, Gucci, and LV. I asked the Selling Associate for that bag to place my purse in. She did not provide me with a bag and informed they had no bags. I purchased a Leather purse and all of my purses came with a bag because of the size. I am disappointed because Macy's have people working in a department treating your customers as if they are incompetent. The person did not include her selling associate number on the receipt. However I have [protected] 0042 time 6:51 PM on 12/16/17. She had no help that night and was the only person working. Please inform Macy's to provide the Michael Kors bag to place the purse in once purchased. Now I have a purse with not cloth bag to place it in.

I purchased, from Macy's, a Hip Length, Tweed Jacket with Leather Sleeves and a Leather Collar. I truly loved it but alas, had to hang it up for the spring and summer seasons. When I attempted to wear it again, this fall season I discovered the leather collar had begun to peel really badly. I was embarrassed to wear it, it was ruined.

I was hoping for some kind of compensation sense it was quite expensive for me, but I trusted the quality, and was sure I would get to wear it more than season.

Thank you for any consideration.

Marguerite Edwards
[protected]@gmail.com

I requested via the customer support number that this order be cancelled ONE MINUTE after I placed it, due to another website selling the same product $70 cheaper. I was told that I cannot cancel it?!? I will dispute the transaction on my credit card however in trying to save time and effort, I would like to cancel the order on your end. I have emailed customer support and called as well. A manager was supposed to call me back yesterday and I received nothing.

I get why you'd make certain purchases final sale but, really, after one minute you cannot cancel an order? There's no reason why you wouldn't. Nothing's been shipped or customized at this point. I'm trying to understand why a company of your size and ‘stature' would do this to their customer. Very unfortunate.

Angela

Several years ago I purchased a black Michael Kors black handbag at the Michael Kors store in Boca Rato store in the Towncenter Mall for. $400. I was guite surprised when the handle started to separate. At that time I did not receive a MK logo for the outside of the purse. I totally love the purse and it was one of my very big splurges just wanted you how disappointed I am as that is the most I have every paid for a purse Just saying.

Jean Kenny
[protected]@hotmail.com

I never expected that so respectable company could treat their customers that way.
The items are so expensive and you expect them to be perfectly made. That's what we pay for.
Unfortunately, my bad was torn after two weeks of wearing. You could have blamed it on me, but knowing how much it cost I wear it very carefully. It has a hole inside, and I never put anything that can damage it. Because the bag is not that big, it's almost like a purse.
I called their customer care to figure out what to do and why the quality is so poor. But they didn't want to listen and hung up on me.
Well, I am disappointed. You lost one customer.

Recently we were in Hong Kong and while there we stopped in the Michael Kors store. While browsing the merchandise we found a purse Selma Nouveau Novelty Tokyo Leather Messenger Style# 30F7SOAM6O which the salesperson proceeded to tell us was (1) unique to Asia, and (2) that there was only two in Hong Kong. Based on this information I bought one for 4, 400 HKD.

Upon our return to Canada, I was surprised to see that my purse that was supposed to be unique to Asia was readily available in Canada, and not just that but it was 1/2 of the price - $378.00 CAD - that I paid in Hong Kong.

A bit of a difference in price might be expected, but 2x is unacceptable - specially in light of the fraudulent sales pitch. Likely, the salesperson was told that this was the case but a lie is still a lie.

Sub: paying harassment as price for buying Michael Kors

Hello

I picked up 3 articles of Michael Kors in Venice at Campo San Moise close to Piazza San Marco on 16 or 17th of May 2017 and the mail is regarding an irreparable defect in one. The following are the details of that article:

31S7GMDL2L
NS-1612 S17
Made in China, Michael Kors

To my utter surprise I faced the problem with the product on the very 3rd day of its use. The clip holding the long belt came out and the bag fell out of my shoulder. I surely do not expect a low quality like this from MK especially when I have picked up a limited edition bag.

With great disappointment I am writing this mail wherein as a customer I feel I have been cheated and harassed by a brand like Michael Kors.

I showed it to the authorized store of Michael kors in Delhi India and they said it is irreparable and it's a defect in the product. Since the bag was purchased in Europe and is VAT free product, they could not help us and told me to write to MK.

I wrote a mail to MK on 27th Aug 2017 to which they reverted on 28th Aug saying they are feeling sorry about it and I must send the details like the style number, name of the store, purchase receipt etc. along with the pictures of the product highlighting the area of concern. I sent them all the details along with the pictures on 10th September 2017, to which they replied on 12th September saying they need 3-5 business days to revert. They never responded till 20th September and I wrote a mail again on 20th showing my concern over the delay. I received a mail on 23rd September saying that they have sent pictures to the QA department and would soon contact me.

On 26th September they reverted back saying " to get started, please ship us your handbag to our offices for inspection. Upon receipt, our Quality Assurance team will perform a thorough evaluation to determine if it can be repaired. If we determine that it can't be repaired, we'll replace it with the same item if available, or contact you to offer options for a similar replacement. Please allow 3-5 days from the time we received your package to get an email with our determination and next steps.

Please include the following when returning your product:
• The completed attached form
• A copy of your receipt or card statement (if available)

Please note that if we determine your item cannot be repaired, and a replacement option is offered, we won't return the product to you. Therefore, by sending us your product along with the completed, signed, and dated form you agree to this policy.

At this time, our warranty process does not cover costs associated with shipping items to our facility. For more information regarding our warranty service, visit us at www.michaelkors.com."

I responded back to the mail on 27th September saying:

"Please refer to the following points:
1. I sincerely thought that Michael Kors is an A class product giving some product guarantee.
2. Michael Kors should talk to the New Delhi branch for a customer service, as it's easier for me to handover the bag here.
3. It would be difficult for me to pack the bag in such a way that it reaches you undamged.
4. Who would be bearing the shipping charges? I certainly did not buy an expensive stuff like that, which was found to be faulty product, to ship it back and bear the charges as well...
5. I mentioned it in my previous mails about my husbands travel and if anything could be done on those lands.

Kindly consider the above points for keeping up with the name of Michael Kors."

I was sent a mail on 29th September which sought a bit solace since it said "Hello Parul,

Thank you for contacting Michael Kors.

We sincerely apologize for the error in the previous email.

We're excited to offer you warranty coverage for your handbag. However, before we can proceed, we're requesting that you please provide the following: photos showing that your handbag has been destroyed, your shipping address and contact phone number.

At your earliest convenience, please respond with the requested information and we'll be in touch shortly to provide you with the next steps in our warranty process.

We value your relationship with MICHAEL KORS and are committed to providing you with the highest level of service. If you have any questions or require additional assistance, simply reply to this email or contact us by phone at 866.709.KORS."

4th October 2017 I receive a mail saying "Thank you for your continued patience with Michael Kors.

At this time to further assist, we would like you to destroy the handbag you currently have. Cut an "X" into it on both sides with a razor blade. Take pictures of it afterwards and email them to us. Once we see the old handbag is destroyed we will send out the new one. This process is followed with international customers instead of asking you to pay expensive shipping fees.

We value your relationship with MICHAEL KORS and are committed to providing you with the highest level of service.

If you have any questions or require additional assistance, simply reply to this email or contact us by phone at 866-709-KORS seven days a week.

Best,

Jarlin D.
Consumer Support"

I was travelling at that time but reverted to them on 5th November showing my concern over not being able to destroy the bag at that time, to which they replied on 6th October "Dear Parul,

Thank you for contacting Michael Kors. We value your relationship with Michael Kors and are committed to provide you with the highest level of service.

No worries, as soon as you get back, please send us the pictures of your handbag destroyed.

If you have additional questions please reply to this email or call us at 866-709-KORS."

On October 11th I damaged my bag and sent mail along with the pictures attached.

On October 13th MK again wrote me a mail "Hello Parul, 

Thank you for your patience with our warranty process. 

We're excited to offer you warranty coverage for your handbag as it appears defective. Currently, our international warranty process requires you to destroy your handbag to unusable means in order to remove it from circulation. The fortunate part is replacement offers are available to ship to your country.

Before we can proceed, we're requesting that you please provide the following:
• Photos showing that your handbag has been destroyed with a large "X" shaped cut out on the entire body both front and back. It's imperative that the handbag be destroyed.
• Contact information: (shipping address and phone number)
Please note, Michael Kors items received in our Warranty & Repair department are always destroyed the same as we have asked you. Our warranty department is unable to ship replacements to businesses, school campuses, nor P.O. Boxes. All instructions listed are standard for our Warranty & Repair Guidelines. 

At your earliest convenience, please respond with the requested information and we'll be in touch shortly to provide you with the next steps in our warranty process.

If you have any questions or require additional assistance, simply reply to this email or contact us by phone at 866.709.KORS."

On October 15th I damaged my bag further and sent pictures and wrote a mail saying "Hi
I'm sending the pictures of my thoroughly damaged bag. I hope this time it should satisfy the company's policies and norms. Or else I can go to the authorised store of MK at New Delhi and get it vouched from there that the bag is damaged beyond repair now.
I think a further delay would rather kill my desire to carry this bag.
Thanks"

AFTER WHICH MK HAS NEVER REVERTED.

I wrote a mail on 18th October in despair saying "Hi
I'm writing this mail in complete disappointment and despair. MK is now a brand known to me as a complete unprofessional brand. Having exchanged so many mails including the ones in which I have sent pics of my totally damaged bag, Mk has not been able to deliver services as promised. A bag worth 36K Indian rupees is not a small amount that I paid and I don't even know whether i would be happy carrying this bag. Don't know how MK would justify its delay and satisfy its customer.
It's a shame."

And today is 29th October, there has been no response.

Dr Parul G Wadhwani
+[protected]
[protected]@gmail.com

I purchased these slip on sneakers at Marshall's in Middletown, New York. After wearing these shoes for maybe 5 times if that they ripped by the seam. Marshalls wanted a receipt which I do not have now. I was hoping that you could direct me into a solution.
These sneakers are a taupe color with perforation little wholes on the top and they are a slip on with a white rubber sole.
I understand that I purchased them at Marshall's but they are a Michael Kors sneaker and I really do love them.
Thanking you in advance for any help you may suggest for me to have a sneaker that is not ripped from the side.

I have a customer complaint for the men's clothing department. I purchased a shirt from the Scottsdale, AZ Fashion Square Mall men's store location about a month ago now. I loved the shirt It was very soft and extremely comfortable when I tried it on. It was a perfect fit (Large) when I bought the shirt ($90).

The very first time I washed the shirt I made sure to follow the laundry instructions on the tag. Machine wash warm with like colors, tumble dry low if necessary.

I washed the shirt and decided I did not want it to shrink so I air dried it. When I put the shirt back on after it air dried it had shrunk almost a complete size!

As you could guess I was extremely upset that a $90 shirt shrunk on me when i followed directions.

I took the shirt back to the store I bought it at and they said there was nothing they could do for me. This is completely unacceptable to me. When I pay a premium price for a nice shirt and follow the directions it should not shrink to the point that I cannot wear it anymore. This is not the customer service I know and expect from Michael Kors.

Please help me rectify this situation so that I can continue to shop at Michael Kors. If not I will take my business elsewhere.

I recently returned the order back to Michael Kors with their prepaid return label. I didn't see any tracking numbers on the label or on my receipt. Later I called them and e-mailed them to have them check the computer, look into my order and provide me with the tracking number on my return label that comes with my order, their answer is NO. They have no record. They are the one that printed out the return label which was attached to my purchase receipt, how can they not knowing the tracking number? I called the post office, and they said the same thing, the company should have record of the tracking number. So now if my package got lost, I have no proof. I talked to two customer service and one lady from the e-mailed, same answer: no record. I don't like their customer service, period. I will not purchase from MK again.

I purchased a bag last November and the bag itself has started to come apart - I was told this is covered under my warranty and to contact your customer service team for help! what a mistake, your staff are rude and incapable of providing any sort of customer service. My email are ignored and my bag is still damaged

I would never recommend this company to anyone or ever purchased such poorly made bags from them again

Hello,
I bought these eye glasses a year and four months ago, on June 2016.
I recently noticed a "corrosion" phenomenon on the upper part of the glasses.
(Model MK 7008 (mltzl IV) [protected])

I have been wearing eye glasses throughout my whole life, so needless to say that I do not shower or swim wearing them. This is the first time that I have even encountered such a phenomenon, and it is quite disappointing..

Thank you in advance,
Best Regards
Anat Dagan
Israel.