Micro Center / Micro Electronics
Reviews and Complaints

Hey fellow tech enthusiasts and gadget gurus! If you're on the hunt for the latest and greatest in computers, electronics, and more, you might want to check out microcenter.com. I've been diving into what fellow shoppers have to say, and it's like a treasure trove of positive vibes. Customers are raving about the vast selection of products – seriously, it's like walking into a digital candy store for techies. Whether you're building a PC from scratch or just looking for a new gaming mouse, it seems like this place has got you covered. And let's talk about the staff – people are loving the knowledgeable and helpful crew that's ready to guide you through the tech jungle. Sure, there might be a hiccup here and there with stock levels or a long checkout line, but that's just a testament to how popular this place is. Plus, the deals – who doesn't love a good bargain on the latest gadgets? Just a heads up, though – make sure to check the product specs and compatibility before you hit 'buy' to avoid any post-purchase blues. All in all, microcenter.com seems like a solid bet for your tech needs. Happy shopping!

So I had to go to MicroCenter cause my laptop that was only a year old just stopped working outta nowhere. I checked their website before heading out and it seemed like they had the one I wanted in stock.

When I got there, I talked to one of the sales guys and told him about the laptop I saw online. I made sure to ask if it had this one feature I really needed. He went and got it from the back and told me it was all good. Thing is, you can't open the box in the store to check if everything's right.

Got home, opened it up, and turns out it didn't have the feature I asked about. I was pretty annoyed cause I drove like 70 miles round trip for this.

I called up their customer service and they were pretty nice about it. The person I talked to put me on hold for a bit to talk to the store manager. They told me to come back to the store and I made the drive again.

The manager was really sorry about the mix-up and to make up for it, he gave me an even better laptop than the one I wanted and tried to give me some extra money off for the hassle.

I just took the better laptop and let him know I wasn't trying to pull a fast one or anything, so I said no to the extra money.

In the end, I remembered why I always go to MicroCenter for my tech stuff. They're usually super helpful right when you walk in and I've always had good service before, plus the place is always clean.

Honestly, I've never had a worse time trying to buy a PC than I did at this place.

The guy helping me, Joseph Thon, was just not pleasant at all. He kept pushing parts on me, insisting they were the last ones left. Half the time we were talking, he'd just wander off like he had something better to do than help me out. It didn't even look like he was busy with other customers or anything. It really felt like he was trying to rush me into making decisions. When it came to choosing a case, he just pointed at one and was like, "just grab that one". I was so close to just leaving, but I needed a new computer bad since mine had just crashed and I work from home. Big mistake staying.

Got the PC home and right away noticed the hard drive wasn't installed right, so my computer couldn't even recognize it. Then I find out they put less RAM in than what I paid for. And to top it off, my PC started overheating because the fans on the GPU weren't set up to kick in until it hit 60 degrees Celsius. The thing's still under warranty, but there's no way I'm going back there. I'd rather not deal with them at all, even if it was just to get my money back.

I've talked to a few other people who shopped there and they all said the same thing. They felt like the staff didn't really care and were just trying to rush them into buying stuff, like headphones and whatnot.

The Micro Center on 1957 E. Joppa Road in Parkville, Maryland, it's like they're some dodgy car salesmen. They act like they've got what you need and they're all too happy to mess with their customers with their sneaky and pushy sales tricks. Giving them even one star feels too generous for such a lousy place. If you're thinking of buying from them, just don't.

I've been a loyal customer at Micro Center since 2019, always going there for my small business's computer needs. I used to recommend them all the time, but that changed after a recent incident. We needed to get a PC unlocked because we forgot the pin, so we took it to their tech department. What happened next was a shock – due to a tech's mistake, they wiped all the data from the PC. This wasn't just any computer; it had hundreds of important documents and a photo library with over 5,000 images, many of which we'd bought or gotten from professional photographers. These were crucial for managing social media for the 12 companies we handle.

The store tried to recover the data by sending it out, but we were left scrambling to replace the lost files and images to keep our clients happy and maintain our contracts. After a long wait of a month and a half, we got the computer back, but not all the data was recovered. This error cost our business more than $15,000.

We asked Micro Center to own up to the mistake and compensate us, but they refused, showing that there's no real guarantee on their repair services. So, we've taken legal action and filed a lawsuit in the Gwinnett courthouse. I'll keep you posted on how that goes. But for now, I'd warn anyone to think twice before trusting Micro Center's repair service – there's no safety net if things go wrong.

I thought I'd get some real help from the tech experts at Micro Center, but man, was I wrong. The place is a mess, like they threw a bunch of tech in a room and called it a store. I dropped a ton of cash on parts to build my own PC. The staff seemed friendly, but honestly, they didn't seem to know much or really care about what they were selling.

Now I'm home, staring at a mountain of useless cables and parts. Not a single screw matches up with any of the holes in the case or components. I've got like 30 cables with no labels, and I'm pretty sure I only need 2. And why do I have a bunch of Nvidia stuff when I asked for all AMD?

I made it clear to the guy at the store that I'm no computer whiz. I needed everything to be compatible, like a ready-to-go kit. I didn't want to be left hanging with random parts. But here I am, with a bunch of sealed boxes that don't even come with instructions. Just some legal mumbo jumbo about the manufacturer not taking any responsibility.

Would it have killed them to label something? Like which way the fans should go or what side is up? And what's with this cable with 7 different connectors labeled with just 'P' and 'C'? Not that it matters, since none of them fit my ports anyway.

The cherry on top? Trying to get help online is a joke because I can't even search for the parts. The labels are a jumble of numbers and letters in some alien font where you can't tell the difference between zeros and Os, threes and Es, Ss and 5s, or 1s, Is, and Ls.

So, after wasting a whole day and a pile of money at Micro Center, I'd have been better off getting robbed. At least then I wouldn't have this mess to deal with.

I've bought three PCs from the Houston Micro Center over time; a couple of desktops and a laptop. Then last November, my daughter was back from college for the holidays, and a lightning strike fried her computer's power supply. I was also thinking about getting her a new laptop, so we checked out the Micro Center site. They had some cool stuff listed, so we decided to head to the store in Houston.

The parking lot was packed with cars when we arrived, and there were loads of people around. Walking up to the store, we could tell folks were mixed up about something.

This lady was handing out flyers, which I first thought was just ads for products, but it turned out to be instructions for getting into the store. You had to download the store's app on your phone – no other option. Then you had to scan the code on the flyer with the app, punch in your details, and then go wait in your car until they let you know it was your turn to go in.

None of this was mentioned on Micro Center's website, which is why everyone seemed so lost. The lady giving out the flyers was pretty snappy, showing an attitude I hadn't seen at Micro Center before. It kinda killed my enthusiasm for the place.

We ended up waiting in my car. Long story short, we never got a text to come in. It's been over a month, and we're still waiting for that notice. Given the woman's attitude at the door, I was pretty upset.

Ended up getting a new computer for my daughter from another store, one that actually seemed happy to see customers. I bet I'm not the only one who decided to shop elsewhere.

I used to really respect Micro Center, but not so much after this.

I'm not trying to bash all their stores, but good customer service is crucial. Just a heads up on their site and maybe a way to reserve a spot in advance would've made a big difference to me. Instead, I got the vibe that the Houston Micro Center thinks they're too successful to care about treating customers right. That's never a good look for any business, so maybe Micro Center will sort this out. But for this visit, I gotta say they dropped the ball.

Been dealing with MicroCenter for a while now cause it's the only place nearby that's got PC parts ready to go. Their website listed this CPU I wanted as in stock. The 800 number even says their site's stock and prices are spot on, like 100% accurate. So I thought it might be a long shot, but I drove all the way there, took me an hour and a half. Got there just after they opened at 10, and there's already a line outside. This line's just for PC part shoppers, everyone else gets to skip on in.

Waited around 20 minutes before they let us in. Inside, no one tells you where to go, so I head over to where they keep the CPUs. Me and a bunch of others just stood there, getting ignored by everyone passing by. Finally, after 5 more minutes, someone says we gotta go to the front and wait in ANOTHER line for the PC parts desk. No signs or anything to tell us that's what we needed to do.

So, another 20-minute wait and this young guy who looks totally over his job comes up. Before I even say a word, he's like, "Oh, you're here for the more expensive CPU, right?" I'm confused, never talked to the guy, and I'm like, "NO? I want this one..." and show him the site on my phone, says it's in stock in Columbus. He doesn't even bother to check his computer, just goes, "Nope, don't have it. Never did. But we got the pricier one." I didn't want that one, it's $249 more and not what I need. He wouldn't check for me, didn't care about my long drive.

Got home and called the store manager a few hours later. He couldn't care less. General Manager Jim Welch tells me, straight up, "I have 5 associates, and they're all busy. My guys are too busy to help you, he said we don't have it so we don't have it." When I mention the guy didn't check, he's like, "My associates were too busy to help you, what do you want me to do?" I'm gonna ring up corporate on Monday. Last time I checked, helping customers was kinda their job.

So I had this experience at the Marietta, GA Micro Center store. It was on 10/27 in the evening and I was there to find some sort of cable or adapter to hook up a monitor with a DVI output to my laptop that only has VGA. I'm not really good with computers and only had a rough idea of what I was looking for, not the exact names or anything. I spotted this guy working there, no name tag or nothing, and I asked him if he worked there. He comes back with a snarky "Last time I checked, I still work here." His tone gave me the vibe that this wasn't gonna be a great experience, but I really needed that adapter.

I tried my best to describe what I needed, hoping he'd at least give me a hint or something, but he just kept shaking his head and sighing, telling me I gotta be more specific and that he can't help if I don't know what I'm talking about. I asked if he could just show me what they got. He gets more annoyed, goes over to a computer, pulls up Google, and starts searching for adapters. I point out the ones that look like my monitor cable and the laptop port and ask him what exactly I need. Now he's really mad, grabs a few things off the shelves, and just hands them to me.

I was getting fed up with his attitude, so I asked him, "Are you always this friendly and patient with customers?" He starts saying something about "some people..." and I'm like "I'm one of those people..." but he cuts me off, pokes me in the chest with his finger, and gives me a little shove. I was shocked and told him off, then went to find a manager. I only got to tell them a bit about what happened before the guy follows me in there. I didn't feel safe, so I left the store, got in my car, and called to talk to the manager. I told them everything and said they should check the security footage. The manager said she'd email the general manager and asked if they could call me later. I gave her my info but told her not to share it with anyone lower than manager level because I felt threatened and insulted.

Never in my life have I had something like this happen in a store, and in this country, nobody should be touching anyone else like that. The guy was about 5'9", Caucasian, had a limp, spikey hair, and looked to be in his 50's.

Bought my son an Acer Predator from Microcenter back in June 2017 and he wanted the top warranty they had. We were there together and they set him up with a 2-year accidental plan. Turned out the laptop was too bulky for college so he swapped it for a MacBook Pro, asking for the same kind of warranty. They sold him a 3-year plan but it wasn't exactly the same, though we thought it was at the time. No one told us different.

Fast forward, he spills a drink on the MacBook and when we try to get it sorted, they keep it for a week and then say it's not covered. I talked to a bunch of their staff today, Eric Grierson, John Leisure, and Thomas Oatts, but no one would admit any mistake. They just kept saying their guy, who's not even there anymore, wouldn't have messed up like that.

We've been shopping at Micro Center since 2013, always thought we could trust them, but this has got me thinking. We're out $1500 and they want another $600 to fix their mistake. Doesn't seem right.

The thing is, my son asked for the SAME warranty when he returned the first laptop. But they didn't give it to him. Why did the salesperson decide that for him? Now we're stuck with a laptop that isn't covered and they're saying it's not their problem.

I'm not just upset for us, but for anyone who shops there. Customers should know exactly what the warranty covers. When I bought computers from Best Buy, I knew what the warranty was about. My son asked for the same thing, so why didn't he get it?

I've asked for a refund from Micro Center, but I'm getting no response. It's just frustrating and I think people should be aware of what they're getting into with these warranties.

I've had a pretty bad experience with Micro Center, and I wouldn't recommend them to anyone. I was trying to get my hands on some graphics cards for my first mining rig and their site showed they had no limit per household. So I picked out the cards that were supposedly in unlimited stock and placed my order. Got an email saying they were ready for pickup.

When I got to the store, this lady at the counter, who was all smiles but it didn't seem genuine, tells me there's a new in-store limit of one card per household. This was never mentioned online or in any emails. I asked to speak to the manager and this guy, Michael, comes out. He was pretty rude and basically said they can refuse orders for any reason. That's not something you tell a paying customer – I run my own company and would never say that to my clients.

I called their customer service and the rep on the phone seemed to know Michael. She even told him not to give me my order and to fix the website issue. I was put on hold for nearly half an hour, and when she came back, she said they had to stick to this sudden limit that wasn't even posted online.

While I was still in the store, I checked their website again and there was still no mention of this limit. I even placed another order for six more cards without any issue. It's just not reliable. They're a family business that doesn't seem to follow any clear rules or ethics, and they're tiny compared to places like BestBuy.

I ended up ordering the same cards from BestBuy, only $10 more but with free delivery, and their website clearly stated a limit of three cards, which makes sense because of demand and supply.

Overall, my experience with Micro Center was terrible. I felt like I was dealing with a fake, family-run business that doesn't know how to handle their responsibilities or treat their customers right. The customer service was a joke, and the Brooklyn store manager, Michael, and the lady with the insincere smile were just the tip of the iceberg. I'm done with Micro Center, especially for professional purchases. Best Buy, on the other hand, was a breath of fresh air with great customer service.

So I ordered a SSD from Micro Center's website at like 3 in the morning on a Wednesday, and I even paid extra to get it the next day.

Well, Wednesday goes by, no SSD. Thursday, same thing. It's Friday evening before I even get a notice that it's shipped. I'm thinking okay, I'll get it Saturday, but nope.

Turns out they told FedEx to only deliver on a weekday. And wouldn't you know it, Monday's a holiday, so now I'm looking at Tuesday. That's a whole week for something I paid to get overnight. And their site doesn't say anywhere that "Next Day" means "Next Business Day". Couldn't find that info anywhere.

I got on the phone with them right away and they pretty much just shrugged me off with a bunch of customer service talk. I told them to just send the SSD back and now I'm stuck waiting for my refund. Just so you know, paying for next day shipping doesn't mean much to them.

They responded to my complaint on Reseller Ratings, and I had to point out:

It's like some weird twist of fate that I would've gotten the SSD in the same time without paying extra. I mean, I had another order that I didn't pay for fast shipping and it came quicker than this one.

Then there's the whole refund mess. They got the SSD back on the 19th, and I'm chasing them for my refund. They keep saying it could take 14 days, but hadn't even issued it yet. They kept promising to sort it out, but nothing happened until the 24th, and even then, they didn't refund the extra shipping I paid.

I get that there are policies, but I never got the SSD. They took it back. Why should I pay for shipping? And after all the runaround and broken promises, I've had to drop my rating for them.

I'm done with Micro Center. Just done.

I had to drop a review here cause honestly, the experience should be consistent whether it's online or in-store, right? So I found this site that said Micro Center had like a 3.something rating and that most folks were pretty happy with what they bought. Well, I went to the Bethel Road Columbus, Ohio store today to pick up a new computer workstation for our home office. Matt was the guy who helped us out and he was super helpful, gave us all the answers and advice we needed.

But here's where it all went downhill. We get the thing home and try to set it up, only to see an error message saying "no hard drive". I mean, what the heck, right? Tried calling the store and what do you know, couldn't get a real person on the phone. So we had to drive all the way back to exchange it.

We asked to talk to the manager when we got there and got to meet Tom Welsh, the general manager. Told him how let down we felt and guess what? He wouldn't do anything for us except swap out the computer. Didn't even get an "I'm sorry" or anything. Just some excuse about it being Dell's fault. I'm telling you, it was such a bad experience I just had to write about it. A simple apology or a little bit of understanding could've gone a long way. But it seemed like all he cared about was the money, not us, the customers. They really need to step up their game.

So I picked up these earbuds for 50 bucks at Micro Center cause the sales guy recommended them. Couldn't try them on in the store, so when I got home, guess what? They just wouldn't stay in my ears, no matter what I did. I figured I'd just return them the next day, but the line was crazy long, so I waited and went back after three days. After standing around for a while, the security dude points me to a cashier for my refund, and that's when I hear for the first time that they ain't doing refunds cause of Covid-19. Nobody told me that when I bought them, not the cashier or the sales guy.

A week goes by and I shoot a text to the store manager asking when they'll start taking returns for earbuds again. The answer I get back is a flat "We are not currently accepting returns for them due to COVOD-19." Yeah, they spelled COVID wrong. And they send me this link to their return policy. The manager says they only exchange them if they're busted, and sorry for the trouble. Here I am, 10 days later, out fifty bucks, wasted gas for nothing, and stuck with these earbuds that don't even work right.

Honestly, feels like they're just using COVID as an excuse to stiff customers. I've been shopping at the Micro Center in St. Louis Park, MN for like 15 years, bought a bunch of computers, printers, and antivirus stuff. But after this? Not spending another cent there.

Took my laptop into Micro Center cuz the cooling fan was busted and needed fixing. Chose them cause I thought they'd have the part right there and I wouldn't have to hang around for a week or more for them to get it. Turns out I was way off. They said the part would take 3-4 days to come in and the fix would be done in about a week. Well, that didn't happen. What's worse, they didn't keep me in the loop at all. Couldn't call them cause there's no number and the text service update thing on my receipt didn't do squat.

When they finally did ring me up (I wanted texts, not calls), I went to pick up my laptop. The guy at the counter, who was also the tech, just laughed off that he forgot to hook up the screen cables and had to fix it. He slides my laptop over and I'm like, where's the charger and stuff? He looked totally lost. Vanishes for a bit and then comes back with them, telling me it's all good to go. Should've made him show me it was working right then and there, but you know, hindsight.

Got home, plugged it in, and nothing. Stayed up all night trying to get it to show some sign of life. Managed to get it to flicker on long enough to try a factory reset, but nope, that didn't sort it out either. I just gotta say, don't ever take your stuff to Micro Center for repairs. I'm baffled how they're still in business.

So I got this Lenovo computer from MicroCenter down in Marietta, GA and had a real talk with the sales guy there. I was straight up with him that I didn't want no extended warranty cause my old Gateway laptop was stuck at their place for a whole year and I ended up having to get a new one anyway. But he assured me that since Microcenter fixes stuff in-house, I wouldn't have to wait forever like before. So I went ahead and got a 3-year warranty. This was back in January and now it's October. My desktop went kaput and they gave me a replacement. Then it broke down again. I hit up Lenovo to see if they could sort it out, but they just sent me to BestBuy, telling me they'd have the parts and could fix it in a day. But BestBuy was like, "Nah, we need 3 days just to figure out what's wrong," and then they'd have to send it off to Lenovo, which would be another 3-4 weeks, plus shipping time. So I took it back to Microcenter, not too happy about it, and they're like, "We need 10 days for diagnostics," and then they'd probably have to send it to Lenovo too, talking about over a month for the whole thing.

Look, I can't be without a computer for a week, let alone a month. It's pretty clear I made a bad call with this Lenovo T5 26IOB6 and the Microcenter warranty. Waiting a month for a warranty repair on a desktop that just needs new thermal grease? That's just not right. I ended up getting it fixed on my own dime. It's the second time I've had to pay for repairs myself. Took the guy at a decent repair shop about 3 hours to do the job. But I'm telling you, if this thing breaks down again, you bet I'll be writing another review.

If you're into streaming and dropping cash on top-tier gear, you might wanna read this. Heads up, Micro Center might not respect your time and could give you a hard time if you're trying to use your warranty on expensive equipment.

So I'm the guy who usually hits up this place for all my tech and streaming gear. My gaming rig, which cost me a cool $2,600, started glitching out and the graphics card was getting way too hot. I figured I'd get it swapped out since I had my "2 years extended warranty" that I shelled out $250 for. Turns out, that might've been a waste 'cause they wanted to take my PC in for a check-up and then have me come back later to hear what they think.

Here's the thing, I live a solid two hours away and work from home, so I can't just be without my PC for a few days. They told me when I bought the PC and the warranty that it would be a hassle-free replacement, no questions asked. That was a bunch of bull.

The guy at the service desk was giving me major 'tude, kept cutting me off with "let me finish what I'm saying" even though I wasn't interrupting. Funny how they don't act like that when you're in the middle of spending your dough there.

I ended up taking my PC home 'cause it's just not practical for me to drive back and forth while they take their sweet time deciding what to do. Why even sell an extended warranty that's supposed to be a no-fuss replacement?

We've got three accounts at this joint and have dropped about 10 grand between 2021 and 2022. My advice? Don't bother shopping here, especially if you're investing big money in PCs and streaming gear like I do.

We're looking to upgrade three gaming PCs soon, and I'm telling you now, I'm not hitting up Micro Center for my parts. I'll give Best Buy a shot instead. At least their service folks don't cop an attitude and they actually seem to value your time.

First off, their website is just terrible. It's one of the worst I've ever had to deal with. Go ahead, try to search for something specific and watch as the site pulls up everything except what you actually want. It's a computer store for crying out loud...

Now, let's get into their so-called customer service. Good luck trying to call the store. You might get put on hold if you're lucky, but then you'll probably just wait around 30 minutes and get hung up on.

And don't get me started on their shipping – it's a complete joke! I found a G162 PC online, but it was only in stock at their Ohio store, and I'm in Michigan. I tried to request that PC, and two other models, to be shipped to my local store. But nope, they don't ship PCs to other stores or even to customers. Seriously? I'm trying to give you my money for not one, but three PCs, and you won't help me out? So I ended up driving 3.5 hours to Ohio to pick one up. Ridiculous, right?

But then, just three weeks later, the motherboard goes bad. I spent four days trying to get someone on the phone from either store, with no luck. Eventually, I emailed a manager from Ohio using an address I found on a card, and thankfully, they got back to me and started to sort things out. It took a week of being ignored and diagnosing the issue before they finally agreed to help.

Honestly, this store has the potential to be amazing because there are lots of people like me who love to build, tweak, and play with PCs. The only reason they still have customers is that there's no real competition to shut these guys down – yet. Whoever is in charge of this company needs to be let go. If you're thinking about dealing with them, be prepared to be patient, because you're going to need it.

So I went to Micro Center cause I needed some help picking out a new printer and wasn't too sure about what would work with my computer, especially the wireless stuff. The guy there, wearing a white shirt, seemed nice enough and suggested I get a USB cable just to be safe, which sounded like a good idea to me. Then in the cable section, a couple of other employees in blue shirts helped pick out the exact cable. They all agreed on it, so I thought I was good to go.

But when I got home, nothing worked. The wireless feature didn't play nice with my computer, and the USB cable they picked out was totally wrong – wrong shape, wrong kind, just wrong. So now I had to go back to the store, which isn't exactly around the corner from my place, to sort this mess out.

I talked to the manager about what happened, but he didn't really seem to care much. He just brushed it off as an "honest mistake". But come on, three employees getting it wrong? That's not just a little oopsie, that's a sign they need better training or the manager needs to step up his game. I wasn't being difficult or anything, just wanted them to make it right.

Looking back, I should've just gone to Target. It's closer to my house and I bet I could've gotten the same kind of help, maybe even for less money. Learned my lesson, that's for sure. No more Micro Center for me.

Bought a couple of laptops and the protection plans for $149.99 each, which was like 15% of the price of the laptops back in November. Now one of them's got issues, seems like it's the hardware acting up. We set up an appointment and drove 3 hours round trip to the Tustin store last Saturday. Turns out, they don't even take appointments there. Had a confirmation email and everything for an 11:40am slot, but still had to wait. The tech guy runs a quick stress test, takes him all of 5 minutes, and then tells us it's all good. We tried to tell him about the errors, how the computer just shuts down after a minute or five. He suggests we should just uninstall the last Windows update and put it back on, and he's explaining all this to my 14-year-old kid. I asked if he could handle it, just in case his diagnosis was off. But nope, he says he only does upgrades, not downgrades.

So we head home, and sure enough, right in the middle of uninstalling, the computer crashes with a fatal error. Can't even log in now. Been sending emails, asking for someone higher up to take a look. They said a store manager would give us a call, but that never happened. It's been a whole week. Finally called the main office today and got someone who had no idea what was going on. He starts guessing it's a Windows issue, saying we need another computer, a USB drive, and a bunch of other stuff to fix it. He couldn't even grasp what we'd already tried, and he's supposed to diagnose a computer that won't even log on?

I asked to talk to a Supervisor, but that was a dead end. "Leads" were too busy, and he actually said they don't take calls like this. Pretty much telling me my issue isn't worth their time. I'm done with them. Never buying anything from Micro Center again. This is hands down the worst customer service I've ever had with any tech purchase. These laptops aren't even old, just 3 months with extra protection plans, and they're no help at all.

I recently had to visit the service department at Micro Center and honestly, I was really let down by the customer service there.

You'd think the service department at Micro Center would be the perfect spot for when you're having trouble with your tech stuff. But my visit was a total mess. I got to the service desk and the tech guy who was there didn't seem like he wanted to help at all. I told him what was wrong and he just took my gadget and said to come back in a week.

So I come back after a week, and guess what? They hadn't done anything to fix it. The guy just hands it back and says they can't help. I asked why and he got all snappy and said I was just wasting their time.

I was super annoyed and asked to talk to a manager. The manager showed up and heard me out but didn't really say sorry or anything. He just acted like the service department was doing their best.

When I got home, I posted about what happened online and turns out, a bunch of other people had the same kind of bad time with Micro Center's service department. It's not just a one-off thing – it's like a big issue with how they treat customers there.

So yeah, my time with the Micro Center service department was a big letdown. The techs weren't friendly or helpful, and the manager didn't take my complaints seriously. I'd tell people to think twice before using their service department and maybe look for a different place to get your electronics fixed.

I've been a customer at Micro Center Duluth for a long time, buying stuff for my business and family because they usually have great service and the staff knows their stuff. But this last visit was a letdown. I needed more storage for my computer and they told me it'd be a 24 to 48-hour job. The tech was about to take a couple days off, so it'd start after that. A whole week passed, and when I checked in, they hadn't even touched my computer. The manager admitted they messed up and offered a 50% discount on the service, promising it'd be ready the next day. It took another two days, but when I went to get it, they found another problem. I said okay to the fix and the cost they told me.

I dropped by a few times to see how things were going, and I kept hearing the tech was off that day but would get back to me later. Fast forward to today, and it's finally done. But the bill was a couple hundred bucks more than I was told. When I asked about it, the guy at the counter said he wasn't the one who worked on it, and of course, the person who did wasn't there. They only applied the half-off discount to one part of the bill instead of the whole thing. I just paid because I needed my computer back, but I wasn't happy.

In the end, they did fix the problem, but it took way longer than they said and cost about 40% more than I was expecting. And now I feel like I could run their service desk myself. Just tell the customers the person who knows what's going on isn't here, and you don't know either, then move on to the next one.

I bought an open box laptop from this company. I was careful to confirm that the 90 day warranty would be upheld, as there were scratches around the power port from the person who originally purchased the item.

The power port failed six weeks after purchase, and the company promised to fix or replace it. I went in, waited in line for over an hour, then was told that they would not be honoring the warranty.

I left a review describing this issue, and was contacted and promised a full refund. Then it turned into a gift card. Then it turned into a decision NOT to honor their promise to refund, or even provide a gift card- they went back to just not honoring the warranty at all.

This company wasted WEEKS of my time, and failed to honor any of their guarantees. They are not trying to keep customers, they are churning. This is made clear by the reviews on their Better Business Bureau listing- Micro Center routinely pulls this on customers. Not acceptable.

Absolute fraud! I purchased the assurance insurance thinking if anything happened over the next two years I’d be covered. I brought my laptop in because an hdmi port wasn’t working EVERYTHING ELSE WAS FINE. The tech held it for over 8 weeks telling me it was a mother board issue. They replaced it but the laptop now blue screened and they claimed the mother board was faulty. I waited another 8 weeks and apparently “that mother board was faulty too”. They now claim they can’t get a mother board writhing a reasonable time period. They weren’t going to do any more “work” and refunded me my assurance insurance. This was not the outcome I wanted. Micro center: you are welcome for taking my money without interest, seizing my laptop for a total of 5 months and retiring it worse that I originally dropped it off. My laptop now only works when it’s plugged in. It holds no charge. The hdmi port was never fixed. Complete scam! Fraud! Don’t trust micro center with your devices.

Ordered Inland 1.75mm Natural Carbon Fiber 3D Printer Filament over a week ago. Never received an email stating I ordered it and the order says, "Outside the return window". Where it should say shipped, it says "Routed".

Talked to their customer service and T. Diep told me it took over a week to process my credit card. The same card that I always use for them. He also told me it will be in the next patch of shipments. He couldn't tell me when that will be, 1 day, 1 week or 1 month.

Not sure what's going on with Micro Center these days but ordering online is not worth it anymore. Looks like they are intentionally trying to push us to online stores like Amazon or Ebay.

Bought a $300 motherboard that did not work. When I tried to return it the clerk tried to find any microscopic imperfections and wouldn't accept the return due to customer damage. 2 or 3 pins were bent which explains why it wouldn't work (I realized this at the store).

After some microscopy, a needle, and a steady hand, I was able to bend the couple of pins back to their original position and all was well.

Issue is that I will never trust MicroCenter again with my builds. I build PCs a few times a year and have spent a small fortune at MicroCenter. They would know if they looked up my purchases. This is how they treat their loyal customers? I will be taking my business elsewhere after this.

Please save yourself the trouble and avoid MicroCenter as they will do everything in their power to not honor their return policy. I will remind all my other techie friends that build PCs to avoid this place at all costs. Feels like a scam.

I bought a 1200 motherboard from u and was told I cannot return it because they say there’s internal damage I only had the thing two days and brought it right to u to see what the issue is was told I did it I did nothing to this board and have a text proving your tecnition tried to bend some pins in place i put in a complaint to the better business Burow because I am well with in the return time and this is rediculous will be complaining to corporate as soon as I can get someone tomorrow ur shady

Hi, my name is Everett Reamer, I have been a Micro Center customer since the early '90's. This particular video card series has obvious thermal, overheating, and throttling problems. I had already exchanged two of these video cards, I didn't want to return a third, so I bought an EKWB water block, and active back plate. I installed those, but to no avail, the video card was already bad. I returned the card to stock condition, and went to Micro Center to return it for a store credit, I didn't want another faulty card. I told them at Micro Center that I had put on the EKWB water block, but the card was already bad. They refused to accept the return because I had modified it, I told them it's not modified now, it's in stock condition, and I wouldn't have tried to add a water block if the card worked properly in the first place. With the store credit, I was going to put it towards an Asus Z690 Rog Extreme Glacier motherboard, and wait for the new Nvidia card to come out. I would like to continue to be a Micro Center customer, and had always been happy with them until now. All they would do is refund my three year extended warranty. Please keep me as a Micro Center customer, thanks.

Sincerely, Everett Reamer

I have been a customer for over 12+ years. This past week has been interesting and frustrating to boot.

I brought in my Asus ROG laptop for upgrades, reinstall of Windows 10 and hard drive and ram upgrade on Aug. 30th of this year. Everything went well except one sales member in the "Build Your Own PC" department sold me the wrong parts for my laptop (ram and hard drive, which are pending refund to this day). The person responsible for installing the items in store, Eric, was honest enough to call and install the correct parts I needed for my device, as well as the Windows install.

I took the laptop home that week and ran everything perfectly as well as a systems info check to check Eric's work. Everything checked out. As a matter of fact, my laptop seemed new again! I installed all of my needed programs for school and ordered a battery online that the store did not have in stock, with the full intention of bringing my laptop back the following weekend to install the battery.

This weekend of Saturday the 4th, 2021, I brought my laptop in and spoke with a Quinn Conkley, and was told the laptop would take up to three days to install the battery. I was told by another tech that the install was near complete while I was in the store browsing. I had not received a call by the time I left the store so I decided to follow up, Sunday the 5th.

Around 1:30pm I called and an Ethan came to the phone and said that he finished the install, but that he ran into another issue. He didn't tell me exactly what the issue was, which was a concern, and said that it may be the ram or the motherboard. I told him that the ram is new and that they installed it last week. I knew the motherboard was fine because everything was in perfect working order when I brought it in. He stated he would call me back after he tested some things out. I waited until 4:30pm knowing the store would close at 6pm and still heard nothing. I called and got hung up on.

I decided to come into the store and talk in person. When I arrived I was informed that Ethan left at 5pm and that he wouldn't be back in for 2 days! The tech brought the laptop up and I asked him to plug it up to see if it was working and he did. The laptop looked as if it would turn on but the screen remained black. He said he apologized and took the laptop back into the room. And again informed me that Ethan would be back in two days.

Today, Sept. 6th, I went in to speak with the manager of the repair department and we discussed what happened. He said he will get it checked by another tech. After a few hours, he finds me in the store and confirmed that the motherboard was fried! I then stated that I want this resolved in a satisfactory manner because it was working perfectly and now it's inoperable due to his employee. He takes me to look at a new laptop and states to me he will speak with his general manager to see what they can do.

30 mins later he states that the manager can take half off of the laptop he showed me because "they don't know the state of the laptop when I brought it in". I declined, of course, instead and scheduled to speak with the GM on this matter this coming Wednesday.

So, now I'm out of a laptop that was working perfectly, except for the battery and feel like I'm getting setup for an upsell for commission. There were a few other issues involved with this store but my more pressing matter is my device which I need for school.

I went in to buy a computer graphics card. The woman would not let me buy a card without making a list of other components for a computer build, which I HAD to buy from MicroCenter. I already bought my other components elsewhere after shopping around for the best prices. Those prices were all better than MicroCenter. The computer graphics card at MicroCenter is priced well above MSRP (overpriced buy a few hundred dollars). So not only are they price gouging on the graphics cards, they are forcing you to buy other products from them, or they won't sell a graphics card to you. I believe this to be an illegal business practice. The salesperson was also rude and indifferent. I'm a long time customer of MicroCenter, but I will now avoid them for NewEgg and other computer stores. I wasted my time going there today, was treated poorly, and was not allowed to buy a product they had in stock, unless I bought other components under them. They were forcing me to make those purchases just to get the one item I need for my build. I'll take my money elsewhere.