Microsoft review: ineffective customer service 38

I am having the exact same problem. I ordered a Toshibe laptop on Jan. 1, 2010 from Microsoft Online Store. UPS misdelivered it even though it had the correct address on the package--someone--probably UPS--stole the computer. I have neither a computer nor a credit for my purchase. I have made over 50 calls to Microsoft customer service and keep getting jerked around. I know they have been reimbursed by UPS, but they just try to wear you out so you don't call any more. Buyer beware: don't buy a computer at Microsoft Online Store--if it is too good to be true, it probably is. What is the probability of two people experiencing almost the same exact experience with the shipper Microsoft hired stealing or misdelivering the merchandise, and then they split the proceeds. Sounds sleazy and unethical business practices to mee. I would never buy anyhting from them again those rippoff artists. There has not been one person out of 50 that has given a damn.

I agree that Microsoft Online Store is a scam. They take your money and deliver nothing, and then keep your money. They then allow you to talk to one customer service rep after another with no results and a great deal of frustration. It is a ripoff. There are better places to buy computers online that actually treat you well like BuyDig.com and Amazon.com. Stay away from Microsoft Online Store--they lure you with offers that are too good to be true and then rip you off.

Microsoft Online Store instead of sending me a new computer sent me a lemon--someone else's return. Buyer Beware.

Microsoft Online STore engages in illegal business practices--fraudulent, they take your money and run.

If after reading these posts you purchase a product from Microsoft Online Store, you disregard the risk of being bamboozled.

Microsoft Online STore deserves to go out of business--they do not deliver the product conveniently misplacing it in cahoots with UPS and then stick you with the charge. I have evidence.

I will probably die before I see my money or a computer. Avoid Microsoft Online Store like the Plague. You will be sorry if you buy from them.

Microsoft Online Store is a joke. I don't know how they make money with such poor customer service where you are talking to people in India with heavy accents who just never understand your problem and put you o n hold for hours at a time

Microsoft Online Store engages in shady busiiness practices--you but there at your own risk.

Microsoft is incompetent and a crook. Don't buy from their online store. You will be disatisfied and never atain a resolution.

I have talked to the 51st customer rep in India for Microsoft Online store. I had to repeat the shole sordid story all over again and was put on hold for 2 hours and still no solution

Microsoft Online Store owes me $600 and a Toshiba laptop, brand new. I might have to sue them.

I hae never experienced worse customer service than at Microsoft Online Store. If you don't get your merchandise, toughluck.

I wake up evry morning and hate Microsoft. I go to bed every evening and hate Microsoft. I rue the day I ever decided to buy a computer from microsfot online store. Shame on them, those crooks.

No one at Microsfot Onlie Store gives a damn whether you receive your computer or are credited wht you palid. Theyjust string you along.

Microsoft Online Store is a crappy place to buy a computer--you will never receive it--Microsoft is in cahhots with UPS to isdelier it and then give you a hard time like you received it. Unethical business practices. Despicable customer support.

I am on my 52st call to customer service. I have to start from scratch again with a numb nuts. He is going to create a service request. I am now on eternal request. I should hear in 48 hours. If you believe that, you believe in the tooth fairy. This customer rep has a heavy accent, claims to care deeply, blah blah blah. All 52 servie reps from Microsoft Online Store said they cared deeply., Not deply enough to resolve the matter. Microsoft Online Store is in the business to rip off customers and jerk them around when they call customer service in India.

Here is the 53rd call to Microsoft Online Store customer servicr reprs. I have to start all over even thought they give you a reference number supposedly with all your info in it. The put you on hold for over an hour for who knows wht. They try to act all empathic. And then they rpromise you thatn someone will call you or you can call back.

Call 54 to Microsfot Online Store. There is an endless suply of Indian customer resp to asist you, empathisize with you and tell you they feell your pain. The fact is their job is to fill you with false promises so you will go away. They do not want to give you your money back or a new computer. Even though there is a 90 dy warranty on everything purchasedd from Microsoft Online STore. I have never had such a shoddy experience from a jaor corporation. Don't wast e your money or time with Microsoft Online Store.

Call 55--I can hardly stay awake--I am on eternal hold again for another hour or more. They mysteriously disappear everytime to make it llook like they are really working when they are not. Microsoft Online Store employs these poeple for smoke and mirrors. The fact is that you bought an item you never got and are being charged for it. and they do not want to give you your moey back. Screw Microsoft Online STore.

Call 56 to Microsoft Onlie STore about my computer purchase on Jan 1--still no computer and no refund of my money. Stay away from Microsoft Online STore like the Plague. Shoddy business practices and fraudulent and deceptive practices as well.

Just talked to customer rep 57 from Microsoft Online Store--should be 48 more hours before someone calls me--are we waiting to the yer 2011! Again I was put on eternal hold while he did god know what. It has been escalated for the 57th time--that tells you just how serous it is. Microsoft Online STore needs to go out of business. Custormers are being riped off right and left. It is not right.

Call 57 to customer service Microsoft Online STore--I am so sleepy--another hold for an hour another promise of a call in the next two day--it will neve end. Buyer Beware--Microsoft Online STore is a shell game you don't want to play. They should be investigated by the FTC and the FBI fro inteenet fraud. Microsoft Online STore comits internet fraud every time it sells a computer and takes your money and delivers neither.

Microsot online store complaint--call number 58 to customer service and the tretment is the same--no solution a lot of hold time and some empathic sttements

Microsot Online STore complaints are everywehere. they promise nd don't deliver

Good thing I've read all these complaints. I was planning to get a netbook from them.

I have no experience with the microsoft store, BUT I am smart enough to know that when the same person posts 50 times and holds a discussion "agreeing" with himself about "having exactly the same experience" as himself, there is a problem somewhere.

haha. This is funny. I agree with "feeling open minded today" It took me until the 5th poor review of Microsoft to realize it was the same guy every time. He tricked me when he agreed with himself about their poor customer service. Michaelgross, maybe if you put as much energy into getting ahold of someone at Microsoft as you did in posting this ridiculousness, your problem would have been addresses.

Really Michaelgross? Now I'm just assuming you work for apple or something considering how much you spammed the comments and made it seem like it was a different person or a different complaint the first couple of times. Really, go rant on your blog and leave it at that. You're giving people the wrong impression and making them think that tons of people are complaining.

Personally, I had no problem with the store. I bought a 1300$ HP elite from them in december, and it actually arrived several days before it was supposed to. I'd gladly purchase from them online again.

Well whether its the same person or not I can speak for myself and say I have had a nitemare of an experience. I ordered a gift for my mom with a rep from the microsoft online store and he confirmed I would receive it in 2 days. When 2 days passed and nothing came I called back and asked for tracking, they said I'm sorry ur order was rejected. I was like why? They said well we don't know for sure. It could of been rejected by us or your bank. I had advised my bank ahead of time of the purchase and knew it wasn't rejected by them. Then they told me to place the order again with a different card. I did and it was rejected again. They said well the thing is you used an alternate shipping address. I did not want the gift mailed to my house because no one would be home to sign. I put my house as the billing address which it is the billing address for all my accts and then I put my work as the shipping address and Microsoft online store rep tells me that the purchase is automatically flagged for fraud for that reason. That your suppose to ship to your billing to avoid this issue. Ive never heard a more stupid thing in my life. Ive ordered from many major companies and never had an issue like this. Were going on two wks of failed attempts of purchase. I'm about to give up because I'm tired of calling them and no one having a resolution. Its a waste of my time.

The online Microsoft Store is clearly set up with the intent to defraud. . . . purchased a laptop. After receiving it . . i called for clarification on their "14 day calendar return policy" that is posted on their website. I spent 45 minutes on the phone with some guy that couldn't understand my question. . . ?is the 14 days from receipt of product or from purchase date, as it took 9 days in transit? . . .

Now mind you i was talking to the return department. . . and they guy couldn't/ wouldn't answer. First it was from purchase date . . i said that makes no sense . . . so after 3 on holds to supervisor he then said if i opened it it was 30 days . . . I again told him it makes no sense . . finally i got a supervisor on the line . . .all the apologies in the world that yes, he knows that i was repeatedly given the incorrect information from agent . . and his clarification was 14 days from receipt of item to request Return Authorization. He swears to me that these notes are in system.

Then 13 days goes by . .. the computer is not to my liking . . so i call up to request Return Authorization . . . I am told over and over again that i cannot return as it is past 14 days (regardless of the notes by the supervisior that they conceeded are in the system) and even so I opened the package so i cannot return. I tell them I am reading their website which i print below. .

Computers and Computer Hardware Items
Computers and computer hardware items, desktops, laptops, netbooks, mice, keyboards and printers provided they have not been opened or altered from their original state and do not show wear or damage. The items must have been purchased from the U. S. Microsoft Store within the last 14 calendar days.

and say that it doesn't matter according to their own website return policy if i open as long as it "is unaltered from their original state and do not show wear or damage" . . . they said no over and over again . . . supervisor get on phone and would not conceed that that was their policy that "because i opened box i could not return" . .

These guys are ### . . . with the clear intent to defraud. I've spent over hour and 20 minutes on the phone with these guys for something that should have taken 2 minutes tops. . . . BEEEEEEWWARRRRREEEEEEEEEEE. These guys are out to defraud. I would never ever ever use Microsoft again.

Microsoft store is honestly summing up to be a scam. Purchaced a laptop which was supposed to have a 1 year manufacturer warranty from date of purchace. Called the manufacturer 2 days later and was informed that the warranty on my supposed brand new $1000 lap top began 6 months ago and only has 6 months left. Called microsoft store and the customer service was horrible. The representative keeps telling me that I have a 1 year warranty from now no matter what the manufacturer says, how ever how can he say that when the manufacturer is the one doing warranty repairs. The manufacturer is stating that I only have 6 months left. This apparantly appears to be a used system resold to me by the microsoft store. The warranty was already activated 6 moths before my purchase.. scammers.. i will never purchase from them again

I paid for Windows 8 OS and back up DVD thro' Order WD05378822 dtd.10th Nov.2012. They even collected postal charges. Whenever I remind I get an answer that my DVD is shipped and reach me within 10 days. Online store robbing people.

Peddiraju

Stay far way form MicroSoft Store, what a rip, off, they charged my credit card for, the order, but then cancelled the order, will not ship item, will not refund my money, called too many times to remember talked to supervisor to no avail, will have to deal with credit are now to have money refunded. STAY AWAY FROM MICROSOFT STORE, where is Bill Gates, your company SUCKS, take notice!

Microsoft store service lacks customer service in a big way. I called to transfer a Office 365 pre-paid subscription from one e-mail address to another e-mail address, both are my MS account. Yet they placed me on hold for 2 1/2 hours without any resolution. First, Yasi (call center Philippines) placed me on hold for 2 1/2. Then Asia (call center Philippines) placed me on hold for another 20 minutes and came back to say they can't solve problem but will escalate the call and someone would get back to me. At this rate, I am surprised that MS Store can stay in business.

renevarc2@hotmail.com, "It looks like someone else might be using your account" FOR MONTHS! Recovery failed multiple times; new-account creations (that I never wanted) failed too! Extremely poor customer care/support, Microsoft!

renevarc2@hotmail.com, password "2006caddy" "It looks like somebody may be using your account" I have not ben able to get into my email for MONTHS, even after countless recovery attempts/failures! I even tried to make multiple new accounts, that I NEVER WANTED! ALL TO NO AVAIL! TERIBLE, HORRIBLE Customer care/Support, Microsoft!

Sir,
i diposite a microsoft lumia 453 in ashoknagar microsoft service center bhubaneswar, odisha. My pho imei num is [protected]. I diposite on date 16.2.2016. My pho has touch screen problem. One month over but my pho is not repair. So i face mor problems, because i havenot other pho.

So i request you sir plese solve my problem as soon as possible. My pho num [protected].