Microsoft
Reviews and Complaints

Microsoft*xb have allowed 15 charges againist my checking account as of 3/23/11. I am furious, anxious, disgusted, concerned etc... this is a disgrace! they told my husband and I on the phone that "they have the identification of the person who stole my debit card number" to do all these 15 transactions within 15minutes apart, that is, 1 per minute. how come this wasn't red flagged to begin with. whom ever stole my identity, how they got my number on the card, etc., is really bothering me. you have to identify yourself when buying most merchandise on line with your three digit # on the back of your visa/debit card - how this culprit knew this, I just don't know. today I filed a "fraud complaint" with the police, the bank are working on the case right now, hopefully, all my money will be credited to my checking account, we are talking nearly $400, and hopefully the police will indeed take it further and get the actual information from microsoft*xb so that my husband and I can actually and hopefully address the matter in the way it should be addressed. has this happened to anyone out there and if so what was the outcome?

The day after our usual monthly automatic debit for Xbox live, three charges totalling $219.97 were charged on my card through same account. Had to cancel debit card, &all MS accounts frozen for 10 days till resolved. My first thought was Inside Job, due to timing & same problems in2007 by employees. Hope we get it back; do not like having to tie bank card to Live account. Can't MS robo-call to verify non-automatic purchases? Would save a lot of problems.

I just looked at my bank statement and noticed that there are 2 charges for an xbox live foro 81.18. The thing is we dont own an xbox. I am going to my bank today to decline these charges and want them to be redeposited into my account asap! I want some to contact me through email with a phone # of who I need to call once I report fraud to my bank with this. [protected]@aol.com

Thank you
Andrea

Do NOT ever give your credit card to XBOX LIVE! EVER. It does not matter if you sign up for a limited liability option (such as a one month subscription). Apparently there is something burried in their "terms and conditions" that you "agree to" when you click the button on your console/tv screen. (Oh, you didn't see the fine print? Ahhh too bad. Yes, it IS unfortunate, but that's the way we do it here at good ol' Microsoft folks.) They will continue to charge your account on a revolving subscription and they will NOT give any refunds. "Good will" does not seem to be a part of their marketing strategy. The worst customer service--really unbelievable. Thank God the whole world doesn't opperate in this sneaky, slippery way.

On 2/28/11 my son's XBox Live account was suspended indefinitely. The suspension was legitimate based on a mistake that he made; however, it isn't the suspension that irks me -- it is the process that they have for trying to obtain information about a suspension. You cannot speak to anyone directly; instead, you have to log into the Xbox website and submit your inquiry via a public forum. Note - if your original account has been suspended you cannot log into their website using that account ID. You have to create a completely NEW account to complain about an existing account. Once into their site, you have to submit your inquiry to a public forum.

After 2 response from them that were completely canned responses citing their Code of Conduct documentation, I finally asked for the EXACT reason our account had been suspended. Their response included the reason and also a threat that if I continued correspondence with them that my CONSOLE would be banned (which means that we wouldn't even be able to pay for a new Live account because the actual console would be locked out).

I find their approach to be very suspect. First off, it is extremely difficult to even escalate the matter at hand. Secondly, you can't even speak to anyone to 'plead' your case. Lastly, since their word is final, the only way to continue to online gaming experience is to purchase another years subscription (an interesting business model to generate additional income before a users subscription is actually up).

I find my entire dealing w/their support team to be appalling. As of tomorrow we will be dumping our Xbox console and purchasing a brand new PS3. I don't mind spending $400.00 if it means I never have to deal w/the Xbox team again. And, hard as it may be -- I plan to eliminate all Microsoft products where I possibly can! This means goodbye Windows phone, goodbye hotmail account, and goodbye anything else I can dispose of that bears their logo.

Expensive but worth it personally.

Someone has been using my Bank card making unauthorized transactions of 35.98 and 10.99 on March 1st, 2011 and February 17, 2011.

Three fraudulent charges for 6000 XBox Live points showed up on my bank account on February 24, 2011. Fortunately my bank alerted me to this fraudulent activity within 30 minutes of the charges and shut down the account. They provided the [protected] phone number to dispute these charges with Microsoft XBox Live. I do not own an XBox or have an account so I had to navigate the auto-phone answering maze to get to a customer service representative. He was courteous and polite but it took over 30 minutes on the phone for him to lockup those account charges and generate Support Case Numbers to start the fraudulent charges investigation on their end. He stated that it may take 5 to 7 days for them get back to me and refund the charges. Meanwhile me account is locked out and and I can not purchase anything online until I get a new card. This was NOT Microsoft's fault but their XBox Live system is open to this type of fraud. This is a big inconvenience but I sure am thankful for my bank's fraudulent activity monitoring department.

We have purchase a number of Office Professional Packages from our local dealer. We believed that Business Contact manager for Outlook 2010 will be included on these Disk's. Big Mistake ---- You have to download the BCM from a given Web site (via Microsoft).
You first have to say that you accept an Microsoft License Agreement, then it takes you a Digital River's web page where you have to enter your License Code, select your language and enter thier funny code that you hardly can read.
The System goes away, validating your License and after a long time it times out with the error 504 Gateway Timeout.
I Have phone Microsoft and the referred me to Digital River. Digital river says they cannot help me since they need a Microsoft Order Number. Since I have purchased these packages via our local supplier, where can I get a Microsoft Order from. I'm on my way returning now all the 2010 Office packages. I cannot accept that nobody can help me. I'm in catch 22 and I know Microsoft Stinks with a very bad smell.
Oracle's openoffice looks so much better now..

Fraudulent charges on 02/14/2011 of $81.18 and $74.99 were debited to my ''''''''''''visa by microsoft *xbox live bill.xbox.com wa. i placed no orders with this company. i would like these charges removed from my visa account as soon as possible. i may be contacted via my email address [protected]@cinci.rr.com

I do not own a xbox. I am a single mother with 2 small babies, ive never bought anything from this site. I have charges starting back in November 2010 until today 2-12-11. I have contacted my bank and they suggested i contact Microsoft about these charges. In november, there wre 2 charges for $10, in january for $10. Now in February alone theres about 10 charges equaling $204.81. I am filing a police report with my city department. I would like to get my money back from you guys authorizing these charges, that i have not.

Yeah, thanks pal - did it. There is more than one thread on this topic.
The number at microsoft is: [protected]. Get to billing and explain the situation; they cancel the account (S) and give you a reference number (Or two) , to give to your bank and the police, so (Theoretically) they can work together to catch the ###.

Sir,
I received the mail from Microsoft that I have won 500.000.00 GBP. When I phoned the contact no., I had a conversation with a certain Terry Bledsoe telling me that I have won the the lottery. I am in a fix to decide whether it is a scam or not because it sounded pretty original. Here is the letter :
REF NO: YM/35447/XN
BATCH NO: YM/09102/XN

This is to inform you that your email has won a consolation prize of
Ł500.000.00 (FIVE HUNDRED THOUSAND GREAT BRITISH POUNDS) in the
Microsoft Corporation EMAIL DRAW held today. kindly contact ourOversea
claims agent.

To file your claim, contact our Oversea claims agent:

...
Name:Mr Terry Bledsoe
EMAIL: [protected]@hotmail.co.uk
TEL: +[protected]
...

FULL NAME: ...
ADDRESS: ...
OCCUPATION: ...
COUNTRY: ...
AMOUNT WON: ...
TELEPHONE: ...

Mrs Kelive Snook
Microsoft Award Promotion Coordinator).
And after that :
CLAIMS AND RELEASE DEPARTMENT.
Microsoft International Lottery
The Marina Offices, St Peters Yacht Basin,
Newcastle upon Tyne, NE6 1HX
England.

Attention: Winner,

RE: PENDING CLAIMS PROCESS COMPLETED

Congratulations once again on behalf of the International Lottery Board.

On Behalf of the Screening Committee of The International Lottery Board Payment Centre, I wish to formally announce to you that you have successfully passed the Email Screening and Verification Form Matching Test conducted for all online winners in your Category at the headquarters of the International Lottery. Endeavour to forward the below details to the bank for transfer:

Full Name:
Account Number:
Sort Code (If any):
Bank Name:
Phone Number:
Amount Won:
Country of Origin:

Hence you are therefore CLEARED and can now claim your winnings. You are required to contact our transfering bank for immediate transfer of your won funds to your nominated bank account. Below is the transfering bank details:

*********************************************
Direct On-line Wire Transfer.
Barclays Foreign Transfer Bank (United Kingdom)
Mr. Christopher Campbell (Account Officer)
Email: [protected]@barclaybnkgroup.co.cc
Tel: +[protected]
Fax: +[protected]
International funds transfer department
*********************************************

NOTE: YOU MUST CALL THE HELP DESK OF THE BARCLAYS FOREIGN TRANSFER UNIT AFTER SENDING AN EMAIL TO ENABLE THEM GIVE YOUR MAIL AN URGENT ATTENTION.

Also, be inform that the services that will be rendered by the transfering bank will be handled by you the Winner and not the Lottery Board, Which state that you will have to adhere to all instructions from this bank on how to finalize the final process.

Endeavour to get back to me with every information concerning your dealings with the transfering bank.

Regards

Mr. Terry Bledsoe
Claims & Release Department

Well I am banned of XBOX Live again as this idiot guy and his girlfriend keep getting all of their clan buddies to spam file complaints on me. His gamertag is GREY FOX OZ and hers is FOXY FOXX OZ, help me and file complaint them as I want to get even.

Now to Microsoft, how crap is that we pay for a service only to get banned for absolutely nothing or something so trivial. Also how come the system can be so abused by these groups of people with no lives who just ruin the fun for everyone else. They just will get anyone banned they feel like, as long as a lot of complaints are filed in a short amount of time they will get banned.

Microsoft you are terrible and so is your customer support!

GREY FOX OZ and FOXY FOXX OZ you guys are terrible for being so abusive and ruining the fun for everybody on Xbox Live.

Geez it is just games we are talking about here, games! So much drama hey?

sir.
we have received from you that we have registered our file no as:44 2273 LN/RBI/11.and we have credited money in rbi account ID NO:[protected], PASSWORD NO:ELEPHANT, PINCODE NO:100100.SIR whether it has been there or not please reply us for the following email.

we are waiting for your reply, sir.
our email id:[protected]@hotmail.com
mobile :[protected].

I recieved an email from Mr.Larry cole regarding winning of rpze of 700, 000 GBP copy of the same is pasted below, please clarify whether the it is legitimate or fraud as they are asking me to deposit a sum of Rs.37, 300/- towards airport clearing charges.It is genuine or not.If i paid i may get my gift check please clarify my doubt.
email is like following content
------------------------------------------------------------------------------------------------
DELIVERY OF WON PRIZE PARCEL Inbox
Larry Cole Mon, Jan 31, 2011 at 10:28 PM
To: nageswara.[protected]@gmail.com
Reply | Reply to all | Forward | Print | Delete | Show original

Microsoft Development Company England

===================================================================================================

Microsoft Center, London, SE1 7NA - United Kingdom

CONGRATULATIONS

The Entire management of Microsoft Promotion Department congratulate you once again for your lucky winning.World Microsoft Promo Draw winning parcel will be dispatch to your country India on 31/01/2011 by our delivery Officer ( Diplomat Mike John ) through a diplomatic courier delivery company, and will arrive India on the 02/02/2011. Your winning amount 700, 000 GBP (Seven Hundred Thousand Great British Pounds) has been released by the commission as a Bank Draft. The Bank Draft will be coming to India in a parcel which also contains the original copy of your winning certificate and i hard cover insurance certificate.

On Our Diplomatic Delivery Officer (Mike John ) arrival to India and after confirming the arrival of your parcel, You will be contacted by the delivery diplomat, and he will clear your parcel from the custom authority in accordance with the rules and regulations of your countries courier terms. We anticipate that there may be charges which you will have to pay to your Government clearing agency. After Clearance, your parcel will be delivered to your given address while the enclosed Bank Draft will be given to The Reserve Bank of India (RBI) for clearance, Registration and deposit into your own given account.

Be informed that your prize Delivery Parcel is protected by a HARD COVER INSURANCE POLICY(HCIP), which makes it impossible to deduct any amount from your funds before remitting it to you. This is in accordance with section 13(1)(n) of the Uk Lottery Gambling act as adopted in 1993 and amended on 1996 by the constitutional assembly. We also attach a copy of your winning certificate to this winning delivery Notice.

DEPARTURE DATE: 31/01/2011.
ARRIVAL DATE: 02/02/2011.

CLEARANCE CHARGES: GBP 517, 307 :00 Pounds.(Equivalent to India currency 37, 300.00 INR)

You also have to note that you must reconfirm to us your willingness and readiness to receive and clear your consignment from India Airport Authorities before proceeding to India and also assure us that you are to give him a maximum co-operation upon his arrival to avoid keeping him stranded.

Attach is Mr.Mike John's passport copy.

We anticipate your respond for our final arrangement.

Thanks and Regards,

Dr. Larry Williams
TEL: +[protected]

Only thing I have for evidence that I have been charged since April of 2017, after numerous calls and emails to stop is this email I found in my GMAIL log:

Hello Peter,

Thank you for contacting Microsoft online support for XBOX. I am Chris and I will be helping you today with this issue.

We have received your email and as I understand that you have charges on your account and you want to know why you are still being charged. We appreciate the opportunity to assist you.

You need to contact our customer support to verify this issue

You may contact Xbox Customer Service for US and Canada by calling [protected] at your earliest convenience, and we'll be happy to help you. We are open everyday from 9:00 A.M. to 1:00 A.M. Eastern Time and 6:00 A.M. to 10:00 P.M. Pacific Time.

Thank you for your time and understanding.

If you need to reply to this e-mail, please reply 'with history' (include any previous e-mail) or reference to Service Request Number [protected] so we can expedite our service to you.

Thank you for visiting Xbox.com. If you should have future questions on Xbox products or services, please be sure to revisit our Web site as we are continually adding information to enhance our service.

Best Regards,

Chris

Microsoft XBOX Support Services

http://support.microsoft.com/

--- Original Message ---
From : [protected]@gmail.com

Sent : Wednesday, March 10, 2017 3:28:12 AM UTC
To : [protected]@xbox.com
Subject : Console will not power on

Full Name: Peter xxxxxx
Email: [protected]@gmail.com

Description: I sold my xbox360 Last April, 2017. And have been charged for nearly 10 months since, and have cancelled over the phone and online twice now nearly 8 months ago! Is there anything you can do to fix this?!

I have since called multiple times now and have been promised this would end. I have called my CC company and had them try to fight it, but have found little success. If there is any justice or a way to make this end other than changing my CC # only because of Microsoft, I would love some help. I can provide a screen shot of original email, and witnesses. I'm just not sure what else I can do, Microsoft has stolen almost 240 dollars from me, and I want it back.

Please help,

sir,
I have got an e mail from larry cole from microsoft devlpoment office that i have won 700, 000 gmp.
is it true or just a fake email

On 1/3/2011 even the same day I had six charges made to my bank account in the amounts 3 each fo $4.99 an 3 each for $74.99. I dont own an xbox never been to there site. Listed on my bank statement as Microsoft *XBOX I BILL.XBOX.COM. So far I have not been able to make any contact with them. Does anyone have any idea how to make them pay this back.