Midea America
Reviews and Complaints

This is email written to Lowes CEO regarding this disaster you call customer service

Subject: Midea Dishwasher Defect and Lack of Customer Service

Dear [Customer Service Team],

I am writing to express my deep disappointment and frustration with my recent experience with Midea dishwasher, which I purchased less than 6 months ago. The dishwasher has been giving me troubles with the spot welds breaking on the bracket of the stainless steel interior tub.

I have reached out to Midea multiple times for assistance, but unfortunately, their customer service has been less than helpful. Despite my repeated attempts to contact them, I have not received a single call back from their team. Each time I have called them, I have been given the runaround and what they ask for is never enough.

Due to the lack of response from Midea, I contacted Lowes, where I purchased the dishwasher, for help. However, I was disappointed to learn that they are not responsible for any appliance after it leaves the store. I believe this is something every consumer should be aware of and I am now questioning the reliability of buying appliances from Lowes.

In light of this, I would like to know if this is actually Lowes' policy or if there is any recourse for me as a consumer. I am shocked to know that a simple request to get my dishwasher fixed has now escalated to the point where I have to file a complaint with the Attorney General and FTC.

I have always been a loyal customer of Lowes and have never had any issues with your products or services in the past. However, this recent experience has left me greatly disappointed and I am questioning my decision to purchase from your store.

I hope to hear back from you soon with some solutions or at least an explanation for this situation. I appreciate your prompt attention to this matter.

Purchased this item with the warranty and it did not emit the fragrance oil. Since May, I've e-mailed and called the customer non-support unit which I gave every required specification of the unit up to almost by birth certificate for the claim to get started. Throughout the months of June and July, I attempted to have my name spelled correctly as the first letter of my last name was left off. That was totally ignored in all subsequent responses that I received, as well as the refund check that ultimately came. Without opening the envelope, I returned the original check to be reissued with my name spelled correctly. I've made numerous subsequent calls and gotten numerous excuses on the process, department and mailing timelines to expect the 2nd issue. Perhaps this one is being delivered via foot from Japan to Chicago.

For $150 we bought a Eureka RapidClean cordless vacuum cleaner. When we opened the box at home, the wand piece was missing. This piece was shown in the photos on the box and in two different instruction sets, questioning 'inside?' and detailing 'What comes in the carton?' with a labeled diagram. I called the customer service, and after being on hold twice, was informed that the wand is not included with this model. Despite the directions clearly instructing to attach the wand and it being listed in the carton contents, I was told I could purchase it separately. We repackaged the vacuum and returned it to the store. I shared photos on Facebook, sparking disbelief over the misleading advertising. Ridiculous!

Purchased a Midea refrigerator model MRS26D5AST on 3/11 from Lowes with a 3 yr protection plan total $1,425.76. The water maker on the refrigerator will not work. Warranty assigned a FSM Team to come to service the appliance. FSM Team came out twice and was unable to repair appliance told the customer one thing but, *** documented something completely different. Called Midea on 8/10/22 to have another service tech to come out to service/repair appliance per Midea in order to get a different tech to come out to service/repair appliance the customer had to pay out of pocket for the service BUT, Midea customer service isn't able to provide the amount me as customer would have to pay out of pocket even though the product is under manufacture warranty and a extended warranty was also purchased at time of purchased and no one will come and repair/service the appliance without charging.

I bought a Midea dishwasher in December and got around to hooking it up in March 2022. I used the dishwasher once and when I returned my kitchen was flooded. I contacted a licenced plumber to come check out the appliance ( because reaching anyone at customer service is a joke). The plumber stated that the machine was not put together properly at the manufacturing facility and that I'd be better off buying a new dishwasher. I finally got in contact with a *** rep who was rude and unprofessional and she wanted the model #, serial # and pictures and videos of the problem I was having so they would know if it could be fixed. You can't tell anything from the photo but I sent it anyways. I am very disappointed with the quality of the dishwasher and the unprofessionalism of the staff. Unless something drastic is done and done soon I will never purchase anything else from this company and I will not recommend it to any of my future customers.

I recently purchased this 50 pints dehumidifier with smart technology from *** Its smart technology worked great for first two weeks but has now stopped updating tank fill-up level status and the time remaining to fill up to the preset level. Its annoying to keep on watching water level every one or two hours when you dont know when it will get filled and you need to dump the water. I contacted Midea online and explained my issues with it. They initially asked for more information about the unit (model, serial no, etc) and proof of purchase with receipt and promised someone with get in touch with me to resolve this ASAP. When no one bothered to contact me via either email or on phone, I contacted Midea again via email to ask for the status of my case but with no reply so far. Please dont even think about buying any of their products and on top of all their unresponsiveness and terrible customer service make you think how these kinds of companies survive in todays competitive world.

Bought a Washer from them and within a day it throws a code, called Midea customer support and the first lady that was on the line was just blatantly rude about the whole situation. I asked to talk to a manager and they hung up after a few minutes of placing me on hold. I called back again and the next lady was of no help either and just basically told me they can do nothing and they did not want to service my equipment or give a refund. Even to this day Midea customer service has just hung up on me or they were just plain rude. Also during this whole time they did not give me a claim number or any information regarding my case. Midea also doesn't seem to hold up to their "1 year limited warrenty" and will tell you that it's your problem go fix it yourself.Either Midea just doesn't care about their customers or they are hiring the wrong customer service folks to take care of their problems that occurs. Please stay away from this brand and corporation, their support/service is of no help and love to either be rude to you or hang up on you if things aren't going their way. They will place you on hold for several minutes then decide to hang up on you and make the excuse that they had phone service issues.

We bought a washer and dryer set in November . In May 2022 we started having major problems. The washer wont turn on every other load or so without unplugging and plugging it back in several times (a minimum of 10 times) the dryer died completely. I called and was told that they would get a repair company out. 5 days later they call me and inform me they dont have a company to service my area. So they tell me to take it back to lowes. We get it loaded up, take it to lowes but they need a return authorization number. So I call Midea again, from Lowes parking lot and I am informed they have magically found a company to come fix it but it will be 2 weeks before they can come. They refuse to give me the *** #. So I wait 2 weeks, the repair guy comes out and doesnt have the correct part for the dryer but he is able to rig it to work until they get the new part in. He also puts a mother Board into the washer. Great! Im back to being able to do laundry. The repair company comes with the right part and fixes it about 2 weeks ago. Here we are in mid July and the dryer no longer heats. So I am back to hanging my clothes out on my back porch.The products from this company are simply garbage and a waste of hard earned money! Their customer service is horrible! Save your money and dont buy anything from them!

My washer stopped draining completely, so I called customer service. The first representative, *** was extremely rude and impatient with me through the process. I asked for assistance on where to find the serial and model number on the unit, because I did not have the user manual with me. She scoffed and sighed when I asked for help instead of assisting me. When I requested to be transferred to a different representative or to speak with a manager, I was instead hung up on. I had to call again, and start the entire process over. The next representative, while more helpful, informed me that it would take 2-3 business days to have someone come out and look at the unit. I then requested to speak with a manager about the previous experience, and was told that no one was available. She said I could expect a call back on Monday because upper management only works business days. (Today is friday) Is customer service not enough of a priority to upper management? The treatment I was received was absolutely unacceptable. If I had known this is the treatment we would receive, we would have bought a *** from another company entirely. The only reason I did not leave a 1 star review, is because of how helpful the second representative was. I am extremely disappointed with my customer service experience.

Not impressed with their customer service. I just purchased a portable ac unit from Rona, which I have not had the chance to set up yet. I was just calling regarding the free 3 months limited warrantee, additional to the 1 year that's given. The number that's provided to text a picture of the receipt did not work. The representative I first spoke to was quite rude, she sounded irritated and kept cutting me off mid-sentence, and said that I had to call the store I bought the ac from. I kept trying to explain to her that the limited warrantee is with Midea, not Rona, and that this was written on their manual. It wasn't until I asked to speak with someone else that she gave me another number to use. No supervisor was available to speak to according to her. I couldn't even take the survey after the call as she hung up on me. Wanting to confirm whether this was the right number I called back again to speak with another representative, who was actually able to do this by phone (not sure why the first couldn't have done this). He apologized for the first person I had spoken to, which is why I'm giving 2 stars and not 1. Considering this ac model is quite a bit more expensive compared to other brands available I was expecting better customer service. I hope once I'm able to set up the ac unit there's no other issues as this did not leave a good impression.

I left a one-star rating only because there is no provision on this website for leaving zero stars. I purchased a Midea dishwasher with installation from *** in September. ***' installer could not complete the install, so I had to hire my handyman to finish it, upping the price by another $100. In October (just one month after warranty expired), the machine would not start and the "delicate" light would blink. I contacted Midea and was told that the dishwasher was out of warranty and that they had no idea what the problem could be. I arranged for a house call from a Midea service center for another $170, and the problem could not be fixed. My guy came in again and contacted Midea, and was told that the problem was draining. This was another $50 and the problem didn't go away. The machine sat unused for another two weeks, and then for whatever reason started working again on its own. Two months later, the machine failed altogether - no power, no lights, no response. I've had enough, and will not throw any more money at this horrible product. This machine has eaten dollar after dollar with no solution in sight other than to have it removed and trashed, and replaced by a product with a reliable company standing behind it. This Midea dishwasher is a nightmare, and Midea customer service and care is non-existent. I most emphatically urge shoppers to positively avoid this company and its products.

Purchased a Midea 24inch built in dishwasher model MDT24H3AST on 4/7 from Lowes with a 3 yr protection plan total $692.49. In January 2022 the plastic latch broke and had to be replaced. That repair took almost 3 weeks due to parts not available. On July 16th the dishwasher wouldn't drain, and made a LOUD noise. Warranty assigned repair company *** of America came out on the 20th. and parts were needed again for the repair. I'm hand washing dishes for a FAMILY OF 6 NOW. A few days later they said parts are backordered and wont be avail until AFTER AUGUST. On July 27th I called warranty company and their response was wait 7 days and call us back. I did so on August 2nd. Now they said they will advance the service problem "up their line", and I will get a reply in 2 days. Its now August 4th. and after I CALLED THEM they said they have to get an update from the repair company. Repair company confirmed parts backordered until OCTOBER 5TH AT THE EARLIEST. LOWES of N. ***(***. ***) appliance mgr *** said SORRY but they only sell appliances and it's MY PROBLEM, even though its THEIR protection plan. LOWES has more than 50 bad reviews(I stopped looking after that many), and only 1% of customers would recommend this product. Now I'm out over $692 and am hand washing dishes IN A FAMILY OF 6(that's a lot of dishes people) having to wait almost 2 months for parts for a LEMON DISHWASHER that I know will breakdown again...and again...and again...and again!

The piece that latches the door shut started popping about 2 months into having the dishwasher. Just cuts all power to the dishwasher in the door won't close. It was only happening every couple of weeks or so at first and then a few months and it started happening more often. I had found a video where a guy was using a binder clip to pull the peace out so that's how I was handling it. I definitely regret not getting ahold of the company sooner, because now that peace has broken leaving me without any sort of dishwasher. I did contact them via email before my warranty went out but I got no reply. I sent for emails. They saw comments for me on a video on *** and had given me the email to contact them and when going back and telling them that I could not get a reply, they never said anything in return. I did talk to somebody on live chat who sent me a link to purchase the piece that I would need but told me that it would not be in stock for another month and I have already been without the dishwasher for a month trying to get in contact with somebody. The customer service for this company is a joke, and this is a very common issue that tons of people are complaining about online and on *** yet customer service in chat told me that this is not a common. This is definitely an issue that they are aware of and that they need to fix!I got rid of my previous dishwasher that was working because even though it worked it didn't do a very good job oh, and I went and bought this one brand new and now I wish I still had my original dishwasher because at least it ran

I bought a Eureka (owned by Midea) vacuum as a Christmas gift. When it was opened, it was missing a part. Since there was a notice to contact Eureka instead of the store, I did this. They requested documentation, including a receipt. I sent them a printscreen (screenshot) of my online receipt. They did not like the format (I guess), and requested a receipt again. I sent a pdf screenshot. They requested a receipt, again. I forwarded the receipt e-mail I received from the store. They said this would not do, as they could not accept a copy and paste, only a photo or a screenshot! I had not sent them a copy and paste, only an e-mail forward and screenshots! I went through and photographed the webpage from the original screenshots, which was difficult as I am handicapped and it was not a one-picture thing. They finally accepted this, and then asked what part I needed, identified by number in a diagram they sent. I had already named the part, told them the function, and sent a photo of where it goes. The part was on the diagram, but had no number or name! I told them this, and reiterated the previous information. Now they say they are out, and I should just return/exchange with the store! If they had said that a week ago, I might have. Now it is not acceptable. They need to honor their warranty, which I'm sure they will not (I have e-mailed them). If I end up having to take it back to the store, I will have lost the discount (from Black Friday), as they do not have any more in-stock. I will get another brand and I will never buy Eureka again, even though the vacuum itself has good reviews and is exactly what we wanted!

On Nov 19, 2020, I bought a Ceramic Fan Forced Humidifier Heater Tower Fan from a local store. Inside was the Owner's Manual (which I still have). I read it thoroughly. Fast forward to today, (9/7), I contacted Midea America Corp for warranty support. After a 30-minute call, they refused to honor the warranty because I used an extension cord 2 months ago. They claimed it was in the manual, which voids the warranty. This is untrue. I checked the manual again and there's no mention of this. How can consumers know this if it's not written anywhere? I've had several tower fans and used extension cords without issues. Examples include: one fan died from a blown motor after 2 years, another after 1 year due to lack of cleaning, and a third after 4 years. None failed due to using an extension cord. How are customers supposed to know about the warranty void if it's not stated? The representative said they advise against using extension cords, but how? There's nothing in the manual or any accompanying documents. There was no warning when I opened the box. So, how did they 'advise' us?

We purchased a Midea dishwasher from a retailer on February 26, 2022. It was installed on March 18th, 2022. Last week, after running the dishwasher overnight, we discovered a flat piece of rubber sheeting about 4 inches long that ran the length of the dishwasher, coming out from the bottom of the door. We contacted the warranty service and were directed to reach out to Midea's warranty program. We were instructed to send pictures of the issue, the receipt, and the appliance's model and serial number tag. After not hearing back for 2 days, we followed up and were promised a repairman would contact us within 48 hours. When no one reached out, we called Midea customer service again and were asked to resend the receipt photo. After confirming receipt, my husband inquired about the repair status and was informed that the black rubber sheet was removable. We requested an email confirmation stating its removal wouldn't void the warranty. Although we were told an email with a video guide would be sent, it arrived without the video. Our follow-up received no response. The inconsistent communication with customer service has been frustrating, with no clear understanding of the issue. Despite explaining that the piece is hanging from the bottom of the door, not from behind the kickplate, we feel disregarded. This new dishwasher is now a concern for us to use.

Bought a Midea washer from Lowes 6 months ago washer has stopped spinning and doesn't drain when calling in to schedule a warranty repair customer service made jump through hoops for 4 hrs after finally creating a service ticket to find out the company that is going to do the repair won't do the repair until midea sends them the parts and that can take 7 to 14 business days so I am with out a washer for a couple months definitely not worth the $1800 I spent would like midea to refund my money so I can buy a new better washer definitely so want there crappy product in my house

I am writing to express my deep dissatisfaction with the product and customer support experience I have received from Midea. On June 5th, 2023, I purchased a Midea air conditioner from a Canadian Tire Branch with high hopes of enjoying a reliable cooling solution for the upcoming summer months. However, I have encountered a serious issue with the product, and despite my attempts to seek assistance, I have been met with a complete lack of support and unfulfilled warranty obligations.

The specific problem I am facing is with one of the clips that is meant to fix the tube in place. Unfortunately, this clip arrived broken, rendering it ineffective in securely attaching the tube to the panel as intended. Upon discovering this issue, I immediately contacted Midea support through the support email; [protected]@midea.com hoping to resolve the matter within the terms of the warranty.

To my dismay, the support team has consistently refused to honor the warranty, citing baseless reasons such as claiming it was a delivery issue. I want to clarify that I personally picked up the air conditioner box from the store, ensuring that the product was handled with care throughout the entire process. Moreover, I have provided clear pictures of the defect, clearly illustrating the broken clip, and even attempted to assist by identifying the piece in an exploded Bill of Materials (BOM), as requested by your support team. However, the provided BOM was difficult to read and comprehend, and to make matters worse, the URL I was directed to led to an entirely unrelated product, offering no additional information or assistance.

As a result of Midea America's refusal to acknowledge the defect and provide the necessary support, I am currently left with a tube that cannot be properly fixed in place as intended. This has not only led to a compromised cooling experience but also a sense of frustration and disappointment in Midea America's commitment to customer satisfaction.

I firmly believe that as a customer who has faithfully chosen a Midea product, I am entitled to receive the benefits of the warranty that accompanies it. I kindly request that you reconsider your stance and promptly address this issue by either providing a replacement clip or arranging for a repair service that will rectify the problem. I hope for a swift resolution so that I may regain confidence in Midea America's products and customer support.

I trust that you will carefully review this matter and take appropriate action to rectify the situation.

I look forward to your prompt response and a satisfactory resolution to this complaint.

I have attached the pictures clearly depicting the defective clip for your reference.

Thank you for your attention to this matter.

Hello. I just sent the following email to Midea for an on going issue with their product. I spoke in detail to them about 11 months ago when the latch first failed and after resetting it countless times before my call as I found how to reset from other consumers. They did send me a new latch but were not happy about it. That latch failed and reset another countless times. I bought two since then and they have also failed.

Apparently this is a design flaw?

Any help is greatly appreciated by me and I’m sure many others in my position.

Thank you!

Email

I own one of your dishwashers that is plagued with an ever ending latch issue. I got the first replacement from your and two more since then from Amazon.

Why is this issue not addressed by Midea for a solution or recall? I’m getting tired of replacing this same part over and over again. I now need number four.

I think your company should step up and offer your customers and endless supply by a simple phone call without trouble for free replacements for our lifetime as this is a defect you don’t seem able to fix as subsequent parts do the same thing.

I’m sure I’m not the only consumer that you have heard from about this issue as the internet is chock full of angry videos.

Will you step up and stand behind your product?

I have bought Midea 8,000 BTU U-Shaped Smart Inverter Window Air Conditioner on Amazon.com at May, 13th, 2023 for $379.

Have received unit at 16th of May and installed it to window 30 of May for $350.

On day one unit stopped cooling and show error codes OC and EL.

Customer service created a case number and ask for the proof of purchase, serial numbers and photos of errors.

The only help I have received from Midea Customer service was an advice to send unit back to Amazon and have my money back. No repair service from Midea.

Case #[protected]

I have all expenses proof ready.

I bought a new oven October of last year. About 4 weeks ago I woke up to the display saying “door locked.” However the door wasn’t locked. I called and the employee stated it had probably just finished a cleaning cycle which it hadn’t. I called back an hour later and said it still wasn’t working and was advised to turn off the power to the oven and then turn it back on to make sure it wasn’t an electrical issue (it wasn’t). I was then instructed to pull the oven out and when I did this the stove top cracked (and I have been told that is my fault and it will not be there responsibility to replace, it’s mine.) Then a service person was suppose to come out to fix the oven and the service was cancelled by them (no once told me). I spoke with a supervisor who told me they would cover the cooktop because he felt like that was on them. And arranged for someone to come to my house who was suppose to come yesterday. That same day I get an email stating that they will not cover the stove top (after saying they would.) so then I wait for someone to call me to arrange a time to come to my house. No call. I call the Friday before and I am reassured someone will call me. I ask to speak to a manager, no once calls me back. I call back Monday to speak to a manager, again no call. They also inform me no one is coming and I should have parts delivered at my house Wednesday which is the day after a service person was suppose to come. So here I am 4 weeks now with no oven and no technician to help and no refund of any sort. This has by far been the worst customer service I have ever recieved. Super disappointed and I will not stop until everything has been made right.

Bought the washing machine on 2022/08. Broke on 2023/04. Request for service on following working day, called service team and say will get back in 1-2 days for service schedule. Service team then called back after 2days to arrange for service technician to fix washer on the day after. However their slot are very limited. Had no choice but to change to following working day with a 4hr-time slot. Technician reach early (called 1st to check with us). Its a 3rd party technician and he check with the washer internal system. Washer motor is faulty and is a MANUFACTURER FAULT! (not common to spoil). Technician cannot fix on-site since he do not have the spare part... long wait again... Had to called back service team to tell them need replacement for motor part. Service team only reply to say will check and revert back. SO FAR NO UPDATES (I am still cashing for the updates... customer service can only reply IDK since they are are not one in charge). I request for a 1-1 replacement if motor cannot be replaced within this week... washer bought at barely only for 8months but spoilt... its still very new... we do not need a 1-1 exchange if motor can be replaced to us asap.. but MIDEA is not doing anything to expedite our case despite holding the service for over a week+. We now have a broken washer... dryer is working fine.. hope everyone will carefully consider before buying as MIDEA after sales is really bad and slow...

I purchased a MIDEA MAW08R1BWT Window Air Conditioner in May. I live in western Washington state so only used the AC from June to labor day then cleaned and stored it in a closet until this summer when temps started getting over 78 degrees. The unit was gently/barely used and well cared for. The unit stopped cooling almost immediately upon re-installation. The 1 year warranty expired so I had it examined by a licensed AC tech. He stated that the coolant had run out and that the coolant was only sold in Japan and the only way the company got it into the country was because it was self contained in the unit when shipped. There was no disclaimer or instructions that coolant was not replaceable when I purchased the unit. I would not have purchased the unit if I knew that it couldn't be serviced in the US. I contacted customer support and they said there was nothing I could do since the warranty was only for a year from purchase and unless I had a written statement from an AC tech stating it was the compressors fault (5 year warranty on that), they could offer me nothing. Spending 270 before taxes on a unit used less than 4 months total with no resolution, and I have no viable recourse to fix it myself due to the coolant I can't access legally seems unreasonable they can't help.

Purchased midea dish washer in June. Purchased warranty. In February 2022, barely seven months later, it broke. I called on the 25th and created a case number with midea customer service. They told me in maximum five days a technician would call me to schedule an appointment. Five days no call. Gave it an extra three days, on the eighth day, match 5th I called for an update and was told they were unable to find a technician to give them *** more hours. I then called march 7th and was told the ticket was just created on the fifth and that every technician has refused to take the job. (Their words not mine) I then asked what else to do they say I can get a replacement with a receipt. I do not have my receipt unfortunately and lowes does not provide them more than 90 days after. Midea told me product was purchased on march 11th of last year meaning my one year warranty is almost up. That is not true. I am currently on hold with lowes corporate to attempt to get my receipt. In conclusion midea has refused to service my product while under warranty, refused to replace it, and has lied about the purchase date to attempt to have the one year expire on the warranty. I will do my best to get receipt but it looks like I spent hundreds of dollars on a product to last a few months and be refused to honor our warranty.

I bought an air conditioner from a certain online retailer, and it turned out to be defective. It never cooled my apartment, failing to emit any cold air. I made the purchase in late May. After contacting customer service, they acknowledged a faulty compressor and promised a full refund within three days, which I never received. Since then, I've been given the runaround, which is incredibly frustrating. With my COPD and asthma, I rely on air conditioning during hot, humid days. The retailer refused to accept a return without the original packaging, which I no longer have. I'm now seeking either a full refund or a replacement with a larger unit. It's November 7th, and I've yet to see any resolution. Despite a labeling error indicating a different brand, the model and serial numbers confirm it's their product. I've kept all correspondence with the company, but there's still no refund in sight. My case number is on file, and I'm seeking assistance to resolve this issue.

My 70 pint Dehumidifier (Model LAD704DUL) was recalled due to fire hazard. A replacement was promised but only after this unit was defaced and disabled. A 50 pint Dehumidifier (Model FFAD5001U1) was sent. This does not appear to be an equivalent replacement but instead a less capable unit. In claiming the replacement there was no specific information made to what it would be but it is reasonable to assume one would get an equivalent capacity unit. I have reached out to Midea directly who claims the units are equivalent and the 50 vs 70 pint distinction is due to a reclassification where the number/label reflects the bucket size and not the moisture removal capacity. This is not supported by information on government regulatory websites for the FFAD5001U1 unit (for example https://www.energystar.gov/productfinder/product/certified-dehumidifiers/details/2346461/export/pdf ). When I asked for further data that may back their assertion I received no response leading me to bring my complaint here for resolution. I will also note Midea advertises and sells a 70 pint unit: https://us.midea.com/product/Room-Air-Conditioners/Dehumidifier/Midea-EasyDry-70-Pint-Dehumidifier-MAD70C1YWS---White and based on the manual it has the size as the 50 pint MAD70C1YWS unit but is listed as removing 70 pints/day not 50 pints/per day. This further brings the claim I was told by their representative to question.

I bought a Midea washer and dryer from Lowes in *** on 5/1. In January the washer starts malfunctioning so I called Lowes. I bought a warranty plan from Lowes.The Lowes representative said that my washer has a 1 year manufacture warranty. I contacted Midea, they asked me for copy of the purchase receipt, serial# on washer, and a video of the problems with the washer. I sent what they asked. Midea sent a contractor out4 weeks ago. He came & looked at the washer and said he needed to order a part. A week ago he came back to repair the washer but instead he broke a pipe in the wall causing flooding in my home. He left my home flooded, called me while I was at work to tell me that hed come back when I got a plumber out to fix the pipe he broke. My family and I went over 24 hrs without water. My husband called his supervisor who said hed be responsible for the damage. He showed up the following day and fixed the pipe and left. He said he needed another part. I called Midea but only got a promise that theyd follow up with the contractor and would contact me. I got a message today saying that the part for my washer is on back order and the wait time would extend beyond the two week normal wait time. I want to be done with Midea because I put this purchase on a credit card that I have to pay monthly for an appliance I can not use. I have been going to a laundromat weekly since January with not end in sight.

We purchased a Pelonis through-the-wall air conditioner through Menards on November 16th for $581.71. We discovered on May 11th that the unit no longer works. We called Menards, who advised we reach out to Pelonis to claim the 2 year manufacturers warranty. Because this is a through-the-wall unit, we are not able to remove it and simply swap it out for a new one. Pelonis offered to have a technician come to our home to repair the unit within 3-5 business days, but they never sent a technician. We called two more times, and it wasn't until calling a third time and escalating to a supervisor that they actually opened a ticket for us. Even then, they cancelled our ticket without notifying us and without resolution. We called Pelonis a fourth time, and they told us to resolve this by swapping out the unit at Menards. We had already established that bringing in the unit to swap it out is not an option, as the unit is inside our wall. We see two options for resolution: 1. Pelonis needs to come repair the unit like they initially offered, or 2. We will need to purchase a new unit, have it professionally swapped out and installed, then return the original unit and have the technician's fees reimbursed by Pelonis. I'd also like to add that we have sold our condo and we move out at the end of the month. We started this process with Pelonis early/mid May and told them about our tight timeline and they have so far done nothing to resolve the situation.

I recently bought a new deep freezer from a local *** near belton MO. After opening the box for my freeze I noted some massive dents in the sides and front of my freezer. I plugged the freeze in and it worked but I still reported it to the store and with give a small discount for the damage. After about 3 weeks the freeze began to shut on and off randomly spoiling my food that I had stored. *** stated that I had to go through midea the maker of the freezer for the repair/replacement. After calling midea I was told that I would get a phone call from a local repair agent to come look at my freeze within 3 business days and a email with all the information for them and my case number. I never received any contact from the company so after calling midea back I was informed there was no contact from the repair team and to wait a day. if I did not hear from anyone we would do a swap again I was promised a email with my information and received nothing. since then I have been off and on the phone with them everyday being told my replacement number/freezer would be right the next day and that I would be getting emails and contact calls to inform me of all the details and once again I have received no contact from the company, when I asked to speak to a manager I was told that I could not and the issue would be escalated and again I would receive calls and emails. I have now lost all my food that I have stored with no form of compensation from the company and no true update on when I will be getting a new freezer.

My refrigerator has not been working properly so I called to have it fixed after they wanted me to be there tech and take apart the unit which I refused to do. Then they found the closest person to come and fix my nearly two thousand dollar refrigerator that person was 3 states away and on a day with no traffic it would take them a minimum of 6.5 hrs to get to my house. I explained that they won't be coming to my house which they infact didn't... I was told that the next step was they were going to refund my purchase price if it's not fixed in a few days... because the store I got it from doesn't do replacements... that was a lie they told me that they were going to get another tech by a certain timeor I would get my refund that time passed.. then they needed more time i was then told that Fedor electronics will be reaching out to me to fix my unit... they didn't!I called Fedor the owner he said he would call me the next day to schedule the appointment which he didn't so I called him and set an appointment for the next day at 10am he never showed or called... I wasted that day waiting so I called midea they said that I'll get a call that day by 6pm or my money would be refunded.. this time I recorded it.. no call again! So I called and spoke with a customer service person again... they had me on hold for over an hour and promised that I would get a call the next day at 2:30 that never happened now just got a.call today 2 days later at aprox 2:50 telling me that the tech is scheduled to come to my house at 2pm tomorrow! I never scheduled this. I want my money back I can't deal with this... the product is garbage!

MIdea USA put a product out that was shoddy at best. I purchased the 5.2 Cu. Ft. Front Load Washer with Steam, Item #*** in August . The washer stopped working in November . I found a service bulletin that showed that the error I received on my washer was calling for a replacement for the motor and inverter. The washer was still under warranty and I contacted the warranty to handle it. The customer service agent took the information wrong and indicated it was a dryer but did not tell me as the customer. Instead I had to find out via the repair company who they hired the first time. As it was not the dryer and they had not gotten the proper information, the repair could not be completed. After scheduling with the repair company to come back out and correct the problem, I received a call the night before that stated the warranty company had contacted Midea and Midea had cancelled all service for the washer. They indicated they had to do this so they could correct the ticket. Now I had to wait for a new repair company to contact me. That repair company came out and the guy pushed buttons for an hour and said, "yep! Broken," and said it was a door lock issue. Again, we contact Midea. They order the part and contact ANOTHER repair company. The night before that repair the repair company calls. No part came in AND it is backordered. Call Midea again. Part will be available 8 December . Today it is 8 December and no part. No idea where part is. We can process exchange. Please send all documents you have over to this address and wait for customer service to get back. Now I have to wait another lord knows how many weeks to get my washer fixed. I am FURIOUS and I want this company to do the right thing and fix my washer or THEY do the legwork to get this damn machine out of my house and replaced.

I recently ordered the MIDEA Dehumidifier from an online retailer (sold by Midea). I placed the order on 6/16 and the item arrived last night on 6/25. The shipping box arrived in great condition. Upon opening the shipping box, I then had to open the actual manufacturer's box. As soon as I opened it and took the styrofoam off, I noticed it was covered in a thick, clear oil - all over the buttons on the top, all over the left side, and all over the filter in the back. It was also all over my hands and clothes by the time I had taken the product out of the box. I called the retailer's customer service (Midea was closed by the time I opened it) and after being on the phone with them for over an hour, they could not give me any solutions to fix the product myself. I tried to search online for the issue to see if anyone else had a similar problem. Apparently, if these units are turned upside down at any point during shipping, they are similar to refrigerators and need to be put right side up for a few days for the oil to settle. In my case, some of the oil must have leaked out and gotten all over. This was a huge inconvenience, it is a heavy item that I had to carry up two flights of stairs, took a while to unbox, only to be covered in oil and defective. I was also covered in oil, had to box it all back up, and then return to UPS. I also now have to wait another 2 weeks for my replacement, it is very humid during the summer in my apartment and I was looking forward to using it this weekend. This was a huge inconvenience, I already had to wait 10 days for the initial item to arrive, and now my new estimated shipping date is 7/9, which is another 14 days. That will bring my wait to a total of 24 days, oil all over my hands and clothes, unboxing and re-boxing the item to ship back, carrying it up and down several flights of stairs, and being on the phone with the retailer's customer service for over an hour.

Defective product. Parts availability and warranty issue. Midea call/ complaint # ***. I ordered a Midea Washing Machine from *** on 6/26/2022. ***. The unit arrived/ was picked up Mid July 2022. The unit has not been cleaning well and has left soap on clothing for several months. Last week we discovered that the agitator was stripped. We looked to purchase a part online to repair the unit and found there were none available, and many-many online reviews of the product, cite stripped agitator as a major issue with this specific appliance. I called Midea ***/ parts/ Encompass to enquire about purchasing the replacement part and was told the part was unavailable and to call Midea directly to resolve. I called Midea again ***/ customer service and was told the part was not available to sell. I inquired about warranty as the unit has a 1 year parts and labor. The "The purchase date" 6/26 is a year and a week; however, the delivery/ in-service date is less than a year, and the defective part has been broken for some time. The Midea representative stated that the part was not available to purchase and would not offer any recourse, alternate parts, alternate suppliers, pro-rated credit for the unit, etc. I am more than happy to purchase a repair part even thought I believe the unit should be covered under warranty; however, this is not even an option due to the high failure rate and subsequent non-availability of the agitator assembly part. Serviceability and parts availability beyond one year is a reasonable expectation for major appliance shoppers. I have multiple Midea products and am generally happy with the features and quality. I unfortunately have to purchase new unit to replace this 1 year old machine as it is apparently a non-serviceable throw away item that Midea does warranty or offer replacement parts or support for.

On November 26 I purchased a Midea refrigerator (Model #MRQ23B4AST) from the Military Exchange on-line. After dealing with the company FragilePak for a month, I finally received my fridge on January 6, 2022. On January 13, 2022, my friend who is a plumber, was able to come over and install my fridge. The fridge has an ice maker in the top drawer of the freezer. My friend added some line to the line that comes with the fridge, so it would reach the spicket on the wall, to connect the water to. We plugged it in and turned it on. I turned on the ice maker setting inside of the fridge and turned the dial on the ice maker to ON. 24 hours later I still had no ice. My friend came back and we looked over the very un-informational "user guide" and there was nothing for trouble shooting. We double checked that there was water coming from the spicket and there was. We did notice that the fridge does not even make the sound like it's trying to pull water from the line to make the cubes. I called the company and explained the situation. The lady, that I could barely understand, tried to trouble shoot it and said that she would put in a order for a technician to come out and someone would call in the next 5-7 days. No one called. So I called the company back. They found my file and said that no one would be coming out because "it was not their problem, it is an installation problem". I told them that that was not acceptable as it hasn't worked since it was plugged in. I was told that the ice maker in not covered under warranty. HOW IS THAT POSSIBLE?! I asked to speak to a supervisor and was told that they do not have supervisors. Since then my fridge has been making a horrible clanking sound when it turns on. I sent a video to them and have received an email back stating that they will have someone contact me within 35 days to set up an appointment. I would like this issue resolved before 35 days. I feel I should get a new fridge.