Milk and Choco
Reviews and Complaints

I ordered a dress from Milk and Choco on 4/20/2018, which I saw advertised through facebook. I received my item on 5/7/2018. It came straight from China and right away I could tell it was very cheaply made and not like the picture. It was extremely small (I ordered a medium and am often a small, yet I could not even get it on to try it on. I tried to initiate a return right away. It says to respond to their email if you have any questions, or contact them through their contact page to make a return. I tried both multiple times and they have not responded at all, even though they state that they respond in 1-2 business days. I wish I would not have authorized the charge when I got a message from my credit card company double checking if I wanted to. Disappointed that Facebook was advertising this 'company'.

My sister placed an online order 5 weeks ago for a bridesmaid dress for my upcoming wedding.

We were completely deceived by the image on the company website versus what she actually received today.
See the pictures for the comparison. This is unacceptable !

This is a completely different dress and I can't believe that we waited 5 weeks to receive such a cheap looking frock that looks nothing like the dress online!
She is now stressing to find a new dress to replace this with for the wedding.

I made an order of 2 dresses, when I received them their colour was very different to the one on the images on M&C web. Since the 9 of may I have written 3 e-mails to return my order and I have received no answer. There is no phone number to call. So I'm unable to contact them to proceed for the return and get my money back. They say they respond on 2-3 days, not true.

I have received two orders from this company. The clothes are of poor quality and the wrong size (waaaay to small). I wish to return them both. I have followed the 'Returns' instructions but have had no response on either occasion. Not at all happy. I am down NZ$100. The Facebook page gives the impression of a reputable, Western style company with quality products, which is clearly not the case. There is no return docket with the goods, which have been sent from China. Surely there are some trading regulations, even for companies trading out of China?

Do not trust this website. 1 star rating is too generous. I experienced poor customer service, extended delays in delivery and received poor quality clothing that do not resemble the pictures on the website. Note prices shown are in USD and this is not clearly disclosed - it is converted to local currently at payment option only (which is also misleading).

Purchased a dress after seeing several Instagram advertisements. Purchased early March with the promise it would arrive before a trip I was taking the next month. Clothing finally arrived after TWO months (well beyond the trip timeline) and the quality was beyond embarrassing. Have been emailing customer service daily to figure out how to return and have gotten ZERO response.

Shame on Instagram for not vetting companies before letting them advertise. I wish there was more I could do to ensure that other people do not waste their money.

Terrible quality, felt stitched with an overlocker, nothing like the pictures, not wearable & by the sounds of it I won't get my money back as they promise on their website! This is fraud, they need to be shut down & pulled off of Facebook now! DO NOT BUY their pathetic excuse for clothes...I'm putting mine in the bin!

I spent over $100 AUS and it is literally single layer thin felt with overlooked edges...like a last minut costume whipped up! Embarrassing & fraudulent!

I ordered over 1 month ago (30th March) and since the very initial confirmation email there has been no further updates at all. I have emailed 6 TIMES now and also tried to get in touch via Facebook (which is futile as they have no direct messaging) and NO ONE will answer me! When I try to track my order online it just says "awaiting update".

I have seen so many other dissatisfied customers online - many never got their orders and most who did said that they were completely not as described. I'm worried that this company is completely dodgy and is just a front to take people's money and return nothing, or at most a bad quality, faulty and unsatisfactory product...

Even more frustrating - they're obviously online and can see what is happening because they've complained about my online reviews of them AND tried to block me on Facebook!

M&C - if you're reading this now, why not just respond to me - a paying customer - rather than spending all your time trying to cover yourselves and take down these accurate reviews of your questionable company?! I want my money back!

DO NOT ORDER FROM THIS COMPANY! Poor quality clothing that does not fit even close to size. I am a small/med so I ordered Med dress. the dress was so small my size 0 sister could not get it over her hips or shoulders. I have been trying to return the item, but despite claims on the website no one bothers to answer email. There is no associated phone number. SCAM WEBSITE!

Company is a scam. Took my money on March 13th. Nothing has arrived and they are not responding to my emails. Now having read the reviews, I understand the quality of items would be of a bad standard and not what has been advertised. Why are companies like this able to operate and why are they able to advertise on Facebook? This is painfully disappointing on all accounts. Please see that this fraudulent company no longer operates and is liable to compensate all customers it has stolen from.

I ordered 2 dresses in feb, they took forever to arrive and the quality was disgusting, paper thin, substandard material and sewing, sent numerous e mails, they never respond . Just wasted $80! Someone needs to shut them down! They came from China both had different addresses, they say you must send them back to receive a refund but they do not respond or tell you how to do this, they use other peoples photos and send an awful copy!

Ordered from this company on the 24th of Feb, 5 days delivery was promised...I received an email on the 6th of March to say my items were dispatched. It is now the 2nd of May and I have yet to received my order. I have emailed them numerous times but have received no reply. I was leaving them comments on their Facebook page and they simply blocked me!

I Have purchased frim milk & choco and the funds have cleared from my account.
Three weeks later I'm getting abit annoyed i haven't recieved my item and not even an email invoice other than their welcome letter.

So i jump on google only to finally read all the complaints about the same think happening to them. Then jump on their website and no contact number other than the email address, It was then i realised I'm kissing that money good bye.

DON'T BUY FROM THEM.

I ordered from Milk & Choco after seeing a stunning dress advertised on Facebook...silly me did not google reviews before pressing buy! I placed an order start of March 2018, we are now in May 2018 and I still have not received my item but after reading other reviews on TrustPilot I know whatever shows up is not going to be what I ordered...
I don't understand how companies can operate like this! They are now reporting all bad reviews on TrustPilot and adding in fake reviews themselves. There is no way to contact/message them and any feedback on their facebook posts are promptly deleted. DO NOT GIVE THIS COMPANY A DIME AND SHUT IT DOWN!

WORST customer service. WORST quality clothing. Total SCAM. Waste of money. I ordered a couple dresses and received my order a month later, did not look like anything in the photos, crappy quality! Tried to return them, but won't return my emails. They steal your money! Never buy at them, tell everybody, Facebook & other should stop their advertising!

BUYER BEWARE! Do NOT purchase anything from this shady mockery of a company!
I ordered a dress online from this company for Easter (April 1) in FEBRUARY. When Easter came and went I attempted to cancel my order for a refund. I sent 2 emails to support as directed and a contact through Facebook with NO response. Suddenly, my order was finally shipped and I received a response the same day stating it could not be cancelled because it shipped, and I would have to return it.
Now, with an unopened package sitting on my table I have sent THREE (3) EMAILS to support as directed for returns with ABSOLUTELY NO RESPONSE.
The return policy dictates that after 14 days of receipt the item cannot be returned. They have waited through these 14 days to not respond EXACTLY as they did with shipping my order before responding to the cancellation request.
I'M FLOORED. I'M ANGRY. I'M WITHOUT A REFUND OR RESPONSE.
Their website dictates at 48 hour response policy but this has not been upheld in the slightest.
I cannot attest to the quality of their products because I refuse to open the package to further avoid disputes against my return.

WORST customer service. WORST quality clothing. Total SCAM. Waste of money. I ordered a couple dresses and received my order a month later, did not look like anything in the photos, crappy quality! Tried to return them, but won't return my emails. They steal your money! Don't order from this site. You will be disappointed! Ruined online shopping for me.

This is an absolute scam company. I never even received my order, even after waiting for over a month and after having paid for it! I am currently in touch with my bank to file a claim, as I tried contacting customer service several times without ever getting any type of response. Please do not make the same mistake I made and do not order from this company.

This online store is a SCAM. it takes 2 months for your order to arrive and when it does, it is beyond CHEAP. I wouldn't even buy rags of this quality to clean my floors.

I asked for my money back repeatedly and no one responds or refunds your money. Annihilate this store. It's a joke!

They continue to post online advertising new products and sales but no one responds to messages or contacts you.

I ordered a dress and have paid for it. It has been two months now and my dress has not been delivered to me. My emails to the company were un-answered. My comments on their fb were blocked. I cannot even tracked my order as each time the reply was "try again later, waiting for updates ". I suspect this is a scam. My order number is MC#39308, tracking number (which I suspect is fake) is S000023841828