Milk and Choco’s earns a 1.0-star rating from 566 reviews, showing that the majority of customers are dissatisfied with their purchases.
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clothing
If I could leave zero stars I would. I ordered a dress which took forever to get here. And when it did it's literally a different dress entirely than what is in the picture. The material reminds me of a cheap costume that you would get at a Halloween store. I feel offended that the company would send out something that horrible. Especially for the price. I hope this company doesn't stay in business because they're dishonest and must think people are that stupid. False advertising is not ok. And they are a complete scam
clothes
Placed order for 2 dresses and one jacket. Paid for express shipping almost a month later and still haven't received my merchandise. Filed a claim with my bank because this is a total scam. They have only auto responses and don't respond directly to inquires. Total scammers! I've sent several emails and inquiries but yet, no direct response. Just an auto-response.
I ordered a top three months ago and have still
not received it. I have emailed the company many times and get no response whatsoever. This is unacceptable.My order number is 243974. This is totally unacceptable
Returned item over 3 weeks ago in same packaging it arrived in. I did not want it minutes after I placed the order. Over 13 e-mails asking to cancel, refund my money, etc. to no avail. I finally received an email to give the Tracking # which is the same Tracking # used to send to me. Now what? When am I going to receive my $39.95 and more for the frustration I have been handed?
Terrible company. I wish I could give NO STARS. Took over 6 weeks to ship item (i had to remind them to send it at 2 week mark). Continued to ask them to cancel shipment but company would take too long to answer and then ignore my request and give a templated response. Sizing is completely WRONG! I ordered 2 sizes (including 1 above my size) and it was completely wrong. Terrible quality. Filed a dispute with my credit card company.
Never ever again will I order from this company! No response after 3 emails to learn how to return item, which I waited 6 weeks for! No response and now the 2 week return policy has expired! Wish I read the reviews on this company before I purchased!
They always helped me and I purchased from this shop many times.
Bought a dress that was advertised on FB. The dress doesn't look anything like the picture and I have emailed the company 3 times to start a refund and haven't heard anything back.
Don't buy from them.
DON'T BUY FROM THESE COMPANIES
Disappointed customers expose cheap clothing 'scams' by sharing ...
https://www.independent.co.uk › News › Business › Business News
Apr 9, 2016 - A white Dresslily coat that a customer posted on Facebook ... at least eight of them are connected to a single Chinese e-commerce company. Some operate under the name of Milk and Choco, Liligal, Rosegal
Disappointed customers expose cheap clothing 'scams' by sharing ...
https://www.independent.co.uk › News › Business › Business News
Apr 9, 2016 - A white Dresslily coat that a customer posted on Facebook ... at least eight of them are connected to a single Chinese e-commerce company.
complete sham, i'm out 85 bucks
I'm super super embarrassed that I fell for their instagram ad. I had just gotten a bonus, I was shopping for my bachelorette party and their stuff looked real cute. I ordered two dresses, paid for 3 day shipping... And this was over three weeks ago. I completely forgot about the order, went to cancel it and lo and behold there is no option to cancel. I sent them an email and no response. I'm imagining that i'll never see my money again. It would be awesome (and the decent, reasonable thing to do) to get it back but based on what else i'm seeing, I doubt it. Do not buy from these people.
Totally Crooked people! I wish I would have saw all the complaints before I ordered! Now I'm out a ton of money (Canadian) & stuck with 2 dresses that I completely unwearable! F-ing CONS!
Complete scam company based out of China. Its all crap totally unwearable.
I think we bought the same dress, the party dress right? I just love it!
This company, and all associated to it, should be ashamed of themselves. They must not care about their afterlife to spend their human years ripping people off. It always comes back to you though, remember that. Karma is great like that. Product is horrible misrepresented. Website states we are able to return. It's a lie. Bold-faced lie. It's radio silence if you ask about how to process a return. People work hard for their money. You are crooks and thieves. The lowest of the low. Worse than cockroaches, at least they don't steal.
complete scam. terrible product, not at all as pictured, shipping has huge delays.
I would give zero stars if I could. Literally DO NOT ORDER FROM THIS WEBSITE NO MATTER WHAT YOU DO! I've been waiting 25 days for a part of my order, and they refuse to refund me. What they don't tell you is you have to pay to return this crap and they ship from CHINA and just fail to let that be known. The items are CHEAP, ILL FITTING, AND NOT AS PICTURED. They are refusing to refund me without ME paying to ship back to China. They claim they don't guarantee shipping to be 5-10 days (even though it clearly says so) - I live in LOS ANGELES. Not some remote location. RIDICULOUS.
Weird
The worst I have ever seen !
And now that I want to contact them and complain, all I can find is a list of complaints, not the actual company !
They are ripping of thousands of customers and need to be shut down !
I have been waiting a month - they debited my account for payment immediately! The order is for a dress to wear to a wedding. No reply from the company. Very disappointing
Never a problem here. Amazing company and great prices.
I live in China and have waited over two months for delivery. They haven't ever given me a tracking number despite repeated requests. They won't reply.
no response for return and merchandise not as advertised
This company is fraudulent. They send you the wrong product that does not match the discription. The material is cheap and the product is out right now the same product as advertised! It looks completely different. Wish i read reviews before purchase. After reading the reviews I asked for a refund before the item was shipped and they didn't respond
Same here, ordered 1 jumpsuit and after waiting 2 months received a completely different one that was unsuitable. I've sent countless emails with no reply, is there any way we can claim our money back?
Awful company DO NOT BUY FROM THEM!
they got me too! :0( horrible quality & fit, nothing like the images and requests for refund have been ignored. Hporrible people doing this.
I'm so disappointed, and have experienced the same thing as all above. Ordered a jumt suit in june, got it 8 weeks (!) later, and not the one I ordered. Another model, in a terrible transparent material instead of the "Gloria" I payed for. I also payed much for transport and customs etc to Sweden. Sent several e-mails as they tell us to do, but got no answers about return and refunding. Or how to get the right product. So sad, since I was rather sceptic to buying clothes online. Now it proved right../Tiina Bruno in Stockholm, Sweden
Took 2 months for the blue striped jumpsuit that was adorable in pictures and came as polyester - just awful - and they will not answer to send it back. Do not order from Milk & Choco from China: Return address from USPS
Songyajuan
ZT _ SYJ
xigucun 29dong 1 danyuan YiWuShi
JINHUA ZHEJIANG 322000
CHINA
Thanks for the address. If we return items do they actually refund or will I be out of pocket for the postage on top of the shoddy items?
Terrible scam, extremely poor quality, no way to return, the positive reviews on their website, social media are fraudulent.
I have had exactly the same problem as all the above. This company was advertised through Instagram, and hence how I came across it. The clothes are appalling quality and no way to return the products other than to email them asking for the return address. Of which they do not respond. I have lost a couple of hundred of pounds to this company. Someone needs to stop them advertising in the US and Europe, as a complete scam.
Sadly, I only hunted out reviews, once I realised I was having issues returns. Wish I had read them first.
I have the same problem. Did you ever get a refund?
I have bought from this website and the quality is very poor and items took 20 working days to arrive. I am now going through the process of trying to return my item but so far have been ignored after following their returns guide
BAD CHINESE WEBSITE DON’T WASTE YOUR MONEY
X
Absolutely agree. No other contact other than the email - which before I received my order they replied to straight away saying they’d been dispatched. But now, as I want to return 4 items (!) as they are all absolutely rubbish quality and do not fit, there is no response. I have emailed at least 4 times. Also it says to return the clothes with tags on, and the paper work... neither of which accompanied the clothes! Furious I spent so much money. Such a scam! DO NOT ORDER ANYTHING FROM THIS SITE!
Very true! Same thing for me! No response, item is terrible quality!
File a chargeback with your cc company
Do you have any pictures of what the products actually look like? I appreciate!
rip off - clothes not as advertised
I purchased two dresses from Milk and Choco in August. First the shipment took nearly 2 months. Second, when the clothes arrived, they were of a terrible quality, too large, and just frankly unwearable. One barely matched the picture on the site. The site masquerades as an American or European site, but after looking on Trust Pilot (where it has a score...
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