Milk and Choco
Reviews and Complaints

The jumpsuit I paid $40 for is made of crappy, cheap material and is 3 sizes too small even though I ordered by their size chart. Thete are no lables or retun instructions. Their site says to contact them and they will send return info. I have emailed four times with no rsponse. There is no phone number to call. This is a complete scam! I have since read hundreds of other complaints. Please shut this do called company down!

Having seen an advert on Facebook I bought a dress from this site. the one most women have been drawn to, the white and cream dress, which someone posted on FB a photo of there small daughter wearing. The site is a joke. You can't get a response to send anything back and now they have £35 of my well earned money for absolutely nothing. DISGUSTING how it is still being allowed to advertise, and that we are being duped by what looks like quality products coming from America only to find out its a load of tat from China.

The delivery took over a month, the garment was NOTHING like the picture and broken. The neckline is not as the picture, the garment lack all kind of form and would probably suite a person who is totally bloated above waist and normal legs. Truly horrible. the material is the poorest imagined and a 5 cm large hole in the front section. The facebook reviews were clearly fake

The product is not true to size and the packaging has no tags no labels no way to return merchandise. When reaching out via email, no response.
The dress does not fit And my credit card was billed $39 and I feel I have no recourse. I would like to send the dress back for a full refund as the moment I received it I knew it was not the right fit for me.
From now on, I will stick with companies that include a method of return. Even if I have to pay shipping, at least other companies I deal with have a simple procedure.
Do not buy from milk and cocoa… They're close look gorgeous but the actual ease of product return and customer service is very ugly .

hello, i have the same experience, should we contact international inspection to vheck on this ? I will try to send there some control, is just a fake webside with no answer and clothes from china! Please share this on fb and all media as well to warn the people! The webside is fake and quality of clothes too low to be true. they do not have on the webside existing address and sending prosducts from china. Please check it many people already bought tjis bad quality products. Lucia

I ordered 2 dresses which are of such poor quality, have faulty zips, are inaccurate sizing and look nothing like what is advertised. I have emailed requesting a full refund but have not received a response with return instructions. There is no other way of contacting this company other than via one unresponsive email address. Completely ripped off!

I ordered a few dresses from this company for my daughters graduation. The items arrived a month later after events. From China. The quality of merchandise is very poor.
I have emailed Milk and Choco, as several times requesting instructions for a refund and no one will return my emails. On their website they instruct you to email them about instructions to return something within 15 days. I contacted the company the very day I received the merchandise and almost every day since.
It has been 4 months and I have not received and communication.
I want a full refund, it is so frustrating. I am not sure that this is a legit business.

I received an order that was totally misrepresented on the website, the quality and style is absolutely shocking. I have been trying to contact them now for 5 months sending emails which never get replies too! I just want my refund and money back for a service which wasn't provided.

This is so ridiculous! I can't believe that they are happy to take the money but not issue a refund for crap products. Aside from this my order took so long to reach me it was silly.

Please contact me as soon as you can otherwise I am going to consumer affairs as I see you have done this to a lot of other people also.

I ordered this garment as a birthday present for my daughter in law. It arrived after 5 weeks and was totally not suitable as it had been mis-repesented on the website. Also, it took so long to get to me that it missed her birthday date anyway, and I had to go and buy other items. I immediately contacted them to organise a refund but to no avail. Have sent them five emails with no response. This is fraud - plain and simple.

I ordered a couple of dresses from this site and was not happy with them, so was going to exchange/ return them (for a smaller size, did not like fit at all) states online can return if you can reach them within 14 days of delivery. I have been now trying to reach them for 4 weeks and nothing. I have now even emailed them daily and hourly for days to no reply. Do not order from this company. Their clothes do not fit right, are made right (do not look like photo) and if you do, you will lose your money as you can not return them. As said I have even emailed them hourly for 2 days to no avail. This is disgusting service, I have ordered at quite a few locations online and have never been ignored so completely. Do not order from there.

I ordered two of their striped jumpsuit one was a small one was a medium. They were two separate orders the small arrived first and fit. The medium took longer and just arrived so obviously I don't need it and would like to return it. I have emailed them twice to their support email and have never gotten a response. I really don't want to be stuck with the money but I don't know if I'm going to get anywhere. Unfortunately that second order with the medium I did not go through PayPal I ordered two of their striped jumpsuit one was a small one was a medium. They were two separate orders the small arrived first and fit. The medium took longer and just arrived so obviously I don't need it and would like to return it. I have emailed them twice to their support email and have never gotten a response. I really don't want to be stuck with The outfit or not getting refunded but I don't know if I'm going to get anywhere. Unfortunately that second order with the medium I did not go through PayPal which I should've because they will protect you. Word to the wise always use Paypal because you have a leg to stand on if you do

I ordered two articles on a separate order the same day. So 2 orders.
I never received them (both). The 2nd of may, so almost 4 months ago.

MC#97748

MC#97751

I send various emails, but no answer for resolving problem except a first answer "give us your address again", but it's impossible to loose 2 orders.

I send again emails requesting a refund, but no more answer...

I would like a refund and never order on the website :(

I ordered a jumpsuit from this company and it took over a month to arrive (after I sent them several reminder emails). It finally arrived and was so disappointing. The fabric was cheap and paper thin. The stitching was unprofessional and it was about 2 sizes too big. I've tried twice to contact them about returns with no response. I feel like I've been had. This company should not be allowed to advertise on Facebook. I'll be writing Facebook about my complaint as well.

The dress took over 3 weeks to arrive, and store did not reply to any emails, when the dress arrived it was so badly made. Stitching was crooked and coming apart. The dress had no shape to it and was nothing what was advertised. I tried on 4 different occasions to contact them for a return address so I could get a refund. They would not answer me. I have this terrible dress that needs to be returned and refunded. Will never shop from them again

I ordered a dress from this company, waited many weeks for it to arrive. When I got the dress all the button holes and buttons did not match and the fabric design was poorly put together. I sent pictures to customer support many times with pictures with no reply about the return of this garment. It states on the web page you need to return within 14 days AFTER you get a response from customer response.
1 st and last time buying online.

I purchased a dress from a Facebook ad, the dress was casual, boho style & beautiful teal color. What I received was cheap fabric, very poor workmanship w/ inconsistent sizing from top to bottom.
Just like so many others I haven't gotten any reply to my many emails trying to return it.
I totally bought into the "free shipping/free returns" lie in their Facebook ad.
I'm pretty unhappy that my bank won't help me get a refund but I guess they have no recourse unless it's a fraudulent purchase.
I've learned my lesson about buying online!

On June 6 I ordered the Olivia embroidered dress for $35. I was unable to find any scam site or negative reviews. I contacted Milk and Choco in July when I still had not received my dress. According to the tracking information they provided, it was still in China. The customer service team did get back to me quickly and apologized but was unable to provide information on when I would receive it. I finally received it on Aug 24. And IT IS HIDEOUS. It looks nothing lile the actual photo and it is too short to even be a dress.

order MC#189396

order number mc#242594
this is my second attempt at contacting this company through email to express my displeasure. I ordered my dress on July 25th, and didnt receive it until August 16th. Nowhere on your website does it let you know you'll be waiting almost a month for a dress.
When I got the dress, I was so utterly shocked at how different it looks than the picture. Not only is it ill-fitting (even though I checked the size charts), but the material is MUCH more cheap looking than the photos. There is a gaping hole in the stomach area where I suppose a button may be missing...now onto the button closures...cheap elastic loops that don't allow the fabric to meet when buttoned? No thank you.
Please send me a return label and a refund, as I have already asked once. I never want to look at this joke of a house robe you call a "dress" again.

*****DO NOT BUY FROM THIS COMPANY*****
This company is a fraduelent business operating out of China. The articles of clothing depicted on their website is NOT what you pay for. False advertising at its best. They also do not honour their own refund policy. Their clothes arrived without any invoices/packing slip or company labels and tags. 100% scammers.

Hello,

I've been trying to return an item and I've received zero response from customer service. I've been waiting and requesting assistance for 2 weeks from this company. I've sent multiple messages and no response.

I have order numbers and clothing numbers and will go to Fair Trading Board if not responded to. All I need is for a few items returned, but lack of response for weeks is not acceptable.

- Sherri