Milk and Choco
Reviews and Complaints

Cute website and easy to order online BUT there is no phone number to return, and they don't respond to e-mails (there is one e-mail alias that is customer support).Product super cheap so wanted to return, but now realize it's a scam. They won't give me my money back or take the return. I'll call VISA about refunding that way. DO NOT ORDER FROM THIS COMPANY.

I ordered two dresses which were meant to arrive with in 5-10 days from the USA, however after 3 weeks of not hearing anything we have learnt they are in China, one of the dresses came and it's disgusting the quality, the stitching the material the buttons don't match up to the button holes.
I can't belive Facebook would allow a company to do this

I received my item, believing I was ordering my items from USA, not Hong Kong/China. The item was not as described and they offered a 14 day refund/exchange. I have contacted them 10 times by email and they have not responded once.
I will learn to Dona google search on each company that I purchase from in future.
I have called my back today and lodged a dispute against them and hopefully I will get a refund .
I suggest you all do same...

It's appalling that all I had to do was copy and paste this message. Wish I had seen this before I ordered!
I have been contacting this company in order to return the clothing I bought which is nothing like I ordered and very badly made. I would like a reply as soon as possible as I'm now getting very angry with their lack of reply. The company should be ashamed of itself taking advantage of customers particularly when their website states easy returns.
I can see by this site that I'm am one of many who have a similar complaint.

I purchased three dresses from Milk and Choco May 2018.

Firstly it was extremely slow taking over 6 weeks

When the clothes arrived, they looked like kids costumes. The quality was disgraceful, it looked like a child had sewn it together. Sizing was way too small, just totally unwearable.

Their website says " If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of delivery of your order. To start the process contact us through our contact page"

I have sent more than 8 emails asking to return the dresses, but have received no response.

This company is an absolute scam and needs to be shut down!

I have been contacting this company in order to return the clothing I bought which is nothing like I ordered and very badly made. I would like a reply as soon as possible as I'm now getting very angry with their lack of reply . The company should be ashamed of itself taking advantage of customers particularly when their website states easy returns.
I can see by this site that I'm am one of many who have a similar complaint.

I have emailed Milk and Choco 4 times and have not received a response on how to return my item. I ordered a romper that does not fit and the fabric is poor quality. There was no packing slip or return address so I have no way of returning it. My order number is 21475. I would like someone to contact me as soon as possible so I can return the item and get a refund.
Amy

I ordered a dress from Milk and Choco. The quality is honestly embarrassing for them. It's like a halloween costume - the material is plastic, that's the only way to describe it. The stitching is so bad, it's white stitching visible on a black dress from metres away. I honestly thought it was a joke when it arrived. It is without a doubt the worst quality item I have ever bought online. I can't even call it a dress - it's a shapeless piece of plastic. I have emailed Milk and Choco over 30 times to ensure I return the item within the 14 days (the only instruction is to email their Support for returns, no process or address or phone number is on the website). There has been no response. Other review sites show this is a complete scam and I have not found one person who has actually got a refund from the hundreds that have requested one. Please don't waste your money, no matter how beautiful the dresses look in photos. What arrives is a plastic mash of bad stitching - you wouldn't even wear it for Halloween. Order MC#236840.

This dress took 6 weeks to arrive though charged to my credit card on Day 1. Dress shipped directly from China. Dress size is way off. I wear a 10 but measurement chart said to order an XL. XL was way too small for my Size 2 niece. Arms and shoulders are very small. I have contacted Milk and Choco Support 3 times over 4 weeks to provide a return address, as per their return policy. NO RESPONSE. I caution you that this appears to be a disreputable company. I order on line frequently and this is the only time I have had a problem. BUYER BEWARE.

On June 30 I ordered an Alina Casual Striped Jumpsuit. JMy order number is MC#205350. There was no packing slip. ZI was charrged on July 2. I received the item on August 1.

I immediately sent you an email asking how to request a refund since there was no packing slip. The material is very cheap and the jumpsuit did not fit correctly.

As of today, August 14 I have not heard back from your company. I have sent 3 emails.

Please let me know how I can return this item for credit.

I placed an order 07/02/18, as of today i have never received my order. Mind you that it has been paid for. I emailed the company because i never received anything and they gave me a tracking & order #. On July 20th I was emailed with a response saying I should receive it in 8-10 business days. Its been over two months and still have not received anything. And now they will not even respond to my emails.

After mumtiole and multiple emails i have sent requsting to get a refund for the piece of garbage they sent me..i did get 2 replies of which they say they never recieved any if my emails and asking how they can help
Im beyond furious as they mention easy returns with just an email they provide which seems to not be working or they are just playing stupid!
I bought a size large and it barely doesnt even fit as a small. They ship cheap immitations of the pictures they post. They are stealing your money. How could they get away with this?
Disgusting! Liars thieves !

Ordered this black and white maxi length dress. took over 3 weeks to come and arrived in a plastic bag measuring 10 inches by 9 inches from China. The fabric is a cheap nylon like lining material. I am 5foot 2 inches tall and it came just below my knee so no where near maxi length. The seams are unfinished. I am a size 12/14 so ordered a large. It is probably about a size 8/10. it cost me just under £35 and is not even worth £5. It doesnt even look like the picture. Emailed the company because they advertise free returns and they have not replied. Before it arrived I emailed to find out what the delay was and they replied then!

The order number is MC#236298 I want to return the item and receive a full refund please

I ordered a dress MONTHS ago and now that it arrives from China, out of season, the sizing is such that no human being could possibly wear this.

The back is too tight, the sleeves are too long and the shoulders don't even come close to being symmetrical.

There is no usable return on or included in the envelope with the poorly made rag from China. An e-mail to the "Contact Us" on the website is totally worthless. You will not get a response.

If you are thinking about ordering from this company, donate to a worthy charity. You will get so much more satisfaction.

I need to return this item. I have sent numerous emails but have not heard back from this company!
The size chart is way off. It took 3 weeks to receive the item. I contacted the company to try to cancel the order before it was shipped and there was no response from the company. Also it doesn't say that the item comes from China. I would not have bought it if I knew where it was coming from.

I have had no reply to my request to return an item and I am reaching my 14 days. There isn't even a telephone number or any guidance on where and how to send back an item and get a refund

I have ordered a dress for usd 45, which is pretty expensive and the size chart in the website is very different to real sizes do I wanted to exchange the item. Now as I have had zero response all I want to do is return the item and get a refund

THIS COMPANY IS UNTRUSTFUL AND GARBAGE! DONT EVER GIVE THEM YOUR MONEY! THEY ARE LIARS! Around June 2nd I ordered a dress, and it is now August 13th and I have not heard or seen anything from Milk and choco explaining why it is taking so long. I JUST WANT MY DAMN MONEY BACK! And I WILL get it :))))) LISTEN MILK AND CHOCO, YOU MESSED WITH THE WRONG CRAZY WOMAN!

I don't make it a habit of posting reviews. But this company is a disgrace to all business owners. I bought $100+ worth of clothing. I got them, they were not what I expected at all, so I returned them. I paid for shipping (about $40) and didn't hear a thing for weeks. I posted a review, they immediately get back to me requesting me to remove my review and they will reimburse me for my full order. I removed it. I got an email that my account was refunded, $144+ as promised, and I would see it on my card in 7-10 working days. Want to take a guess of what hasn't been refunded on my card? Email was dated to 2 and a half weeks ago. I can't WAIT to pursue this further and get even more money from them then what I should have been refunded... jokes on them.

I ordered a jumper and dress at the beginning of June. I am a size 12 and ordered an xl to be on the safe side. My order finally arrived on July 23. Sooooo disappointing...the fabric on both items was cheap and neither looked like the pictures on the site. And, they are tiny I can't even get close to doing the dress up. The jumper looks like it was made for a child.

I have emailed the company 3 times since the day I received my order to set up a refund process and have not received a response as of yet. So frustrating.

DO NOT order from this company!

The romper I ordered was see through. Returns were supposed to be honored, as stated on the company website. . I received no response after MANY emails. I am now stuck with a piece of clothing with awful quality and no way to return. My debit acct does not protect against this claim so I have no recourse. Maybe if I had paid with my Visa or Paypal I would have been protected but I am sure the website did not allow for that as I would ave paid with Paypal.