Eden Cosmetics review: hiding information on return 88

My mom was scammed by these people. My mom & dad are both hard of hearing and she thought was just getting a trial and she got the box in the mail and didn't like it one bit. I called the company to return it and they said that we CAN'T return it because it had been over 10 days. I told them that we received it on the 11th of December and it was only the 19th of December and the person said that they will have to get a supervisor to call me back. I waited all day and the next and did not receive a call. I called back and after being on hold forever they said, "I don't understand why we would tell you someone would call you back. We don't do that. However, we cannot issue you a refund because it is past the 10 days." I said, "Well it is NOW! Because you were supposed to call me back." They hung up on me. ***I AM GOING TO GET CRAZY NOW AND I WANT EVERYONE THAT HAS BEEN SCAMMED TO THINK ABOUT WHAT WE ARE GOING TO DO WITH THIS COMPANY. I WILL NOT STAND BY THIS ANY LONGER. THE AMERICAN PEOPLE NEED TO STAND UP AGAINST THIS TYPE OF GARBAGE. HEAR ME WHEN I SAY THAT THE REVOLUTION WILL BE TELEVISED.*** Whew! I feel better. I know we will not get the money back but I am still going after this company. Take care everyone.

This too happened to me. I didn't even submit to the fullest cause I saw the monthly charges so I backed out and they still charged me. The product was shipped on the 12.30 and I cancelled 1.10 and they said it was too late. Hello 10 DAYS. They tried and charged my card but there was no money and I called my back and they took off the authorization # so they couldn't charge it and put my account on watch. They were rude and unhelpful. I emailed them multiple times. It is a sham and I am pissed!

I am glad that I read these comments/complaints. I read through the terms and I too missed the $130 charge, for the 60 day "trial" I am not sure why it's $130 dollars. A membership gives you bi-monthly shipments and a charge of $29.41. Anyway, here is the link and read #4. http://www.trymineralelements.com/terms.html

I will be returning my product b/c this is a rip off!

no offense, but if something seems too good to be true ("just pay shipping and handling!"), then it probably is...I went to their site and the very first thing I did was check their "terms and conditions", and as shady and saturated as it was, the return policy was clearly stated...well, either way, I absolutely agree that these guys are chumps...but they feed off of other people's thirst for a deal, so I guess it kind of goes both ways...

totally agree with everyone above total scam I wanted to try this product got sample then they hit my account with 130.41 I never authorized TOTAL SCAM bank is going after them for this issue beware and to boot the makeup isn;t good

Hello:
My name is Elyse from Indiana.

I did my cacellation tree days after I recived my free trail HA! HA!.
Nothing is free I am still getting charged. The bank told me that I would have to close my account and open a new one in order not to be charged for this. I am a disable older woman on a very small inome only 607.00 a month to live on. I really don't understand how these people get away with this? I really thought that this just might me feel better about my self - now I feel worse and on top of that loseing mony I can not aford what is a old lady to do?

Here's another duped-one. Only my charge is for $130.40! How did that happen? Looking back at the fine print (and your comments) I see that it should have been $69.00 something. Called- waited... "you did not fulfill the shipping and handling procedures..yadiya..." so she said she'd refund $65.00- has not come through yet in almost 2 full days- will try again. But, I see they've been reported on-didn't stop them. Here's the worst part-I saw the stuff-all so tiny, etc, didn't even open package and sent it back. So, I've paid $130.00 for absolutely nothing. Hey ladies, what do we do?

Why do we allow companies like this to get away with underhanded dealings like this? The typical customer should not have to be an attorney to guard themselves from making a simple purchase. I can't believe they are still in business, I see complaints from over 2 years ago. These type of companies are not selling products they believe in, they are selling a piece of crap attached to a contract that catches people off guard, gets their credit card #, allowing them to steal from you at will.

Why doesn't someone come up with a consumers protection act against this type of practice? If a company advertises their product on a trial basis that is exactly what it should be. Allow people to try it for 30 days and THEN if they like, they (the consumer) can order more on their own terms. What a concept, selling your product based on customer satisfaction instead of fine print, fraudulent misrepresentation, like trial purchase, , , , , , , and then bill the customer an outrageous amount at a later date. Let’s set up a web site with pictures of the owners of all these fraudulent companies. You know, put a face with the company. This might be a good show for 60 Minutes, 20/20 or maybe Dateline. Interview and expose all these ### that are taking little ole lady’s money.

Yes, I got screwed as well. I called to cancel my trail one day after the trial ended. I was told too bad. I used the product and broke out. Thre fine print is legal but unethical. They refused to budge and told me to file a complaint on their website. I did no response, not surprised I too am taking up with my Visa company.

this company is BS.
they told me i would be charged $135.00
at the end of the month if i didn't return it within 14 days & what not.
I told them there was never anything about automatcially signing me
up for a membership. i thought i was only paying for a trial.
and the lady i talked to "Amy"
was rude talked in a tone, and when asked for her last name
in case i got charged anytihng else or anything, she said she can't for
"privacy purposes" and just gave us some number.
i'm fed up with this company, luckily i just got it today and called
today so they don't try to charge me anything else.

i will NEVER buy from this company, PLUS
you can get bare minerals for wayyyy cheaper
and it lasts a long time.

Always read the small print! This supply can cost you up to $130.41!

4.RETURNING YOUR REMAINING 60-DAY SUPPLY OF MAKE-UP AND ACCESSORIES. If you do not take affirmative action to cancel the Club membership before the end of the Trial period and return the remaining make-up and accessories in accordance with the Returns and Refunds Policy, (a) your credit or debit card will be automatically charged $130.41 for the 60-day supply, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call Customer Service at [protected]. You will be responsible for paying the shipping and handling costs to return the remaining make-up and accessories.
Club Membership:

5.AUTOMATIC SHIPMENTS. As a member of the Club you will receive exclusive benefits which include bi-monthly automatic shipments at the members-only discounted monthly club price of $29.41 (plus a S&H fee of up to $9.45 on the month the product ships). Simply do nothing and, beginning about 30 days after the end of your 10-day trial period and every other month thereafter, you will receive a fresh supply of Mineral Elements™ Mineral Make-up in the form of 2 foundations (in the shade you chose at sign-up), 1 veil and 1 bronzer; each consisting of 2.5 grams in containers. The credit or debit card you provided upon enrollment will be automatically charged $29.41 (plus S&H on the month the product ships) on a monthly basis until you take affirmative action to cancel your membership.

6.HOW TO CANCEL. Click here to cancel your membership or call Customer Service at [protected].
Additional Terms:

7.RETURNS AND REFUNDS. If for any reason you decide the Mineral Elements™ Mineral Make-up is not for you, and would like to return a Club shipment and request a refund, please view the Returns and Refunds Policy (incorporated herein by reference) for more details. Trial and shipping and handling charges are not refundable. All shipping and handling fees on returns are the responsibility of the customer.

8.NOTICE OF PRICE CHANGE. As a member of the Club you have the right to receive written notice of all price increases that vary from the amount you previously authorized. If the price increases you will be notified via e-mail or mail and given an opportunity to cancel your membership before such changes take effect. However, we do reserve the right to lower your membership price at any point in time without notification.

9.PAYMENT. All charges will be automatically charged to the credit or debit card you provided upon enrollment. We are not responsible for any fees or other charges (including, without limitation, overdraft fees charged by your bank) resulting from the charges you have authorized in this Agreement.

10.USE OF CLUB MEMBERSHIP. Your Club membership is non-transferable. You agree that only you and your Immediate Family may use the Club membership. "Immediate Family" means you, your spouse or partner and your children living at your home. Participation in the Club program is subject to this Agreement, as well as policies and procedures that we may adopt or modify from time to time. Any failure to abide by this Agreement or any policies or procedures implemented by us, any conduct detrimental to us, or any misrepresentation or fraudulent activities in connection with the Club program, may result in termination of membership in the Club program, as well as any other rights or remedies available to us at law. If we suspend or terminate membership for any reason specified in this Section 10, we reserve the right to not refund any fees paid by you.

11.MODIFICATION OR TERMINATION OF THE CLUB. Your membership in the Club is offered at the discretion of us, and we reserve the right to modify these terms and conditions, condition of participation, or any other aspect of the Club, in whole or in part, at any time, with or without notice to you (except as otherwise specified herein). The most recent version of these terms and conditions will be available on our web site. Your continued use of the Club following the posting on this web site of any modification will indicate your acceptance to such modification of these terms and conditions. We may terminate the Club at any time in its sole discretion by giving notice to you.

12.LIMITATION ON LIABILITY AND DISCLAIMER OF WARRANTIES. By participating in the Club, you agree that we and our owner(s), parent, subsidiaries, affiliates, agents, representatives, and employees will have no liability whatsoever for any injuries, losses, claims, damages or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, resulting from any use of the Club or the product(s), any failure or delay by us in connection with the Club, the performance or non-performance of the Club by us, or any other products or services provided by third–party vendors, even if we have been advised of the possibility of damages. Notwithstanding this disclaimer, if we are found liable for any loss or damage which arises out of, or is in any way connected with, any of the occurrences described in this paragraph, then our liability will in no event exceed, in total, the sum of $100.00.

We make no warranty of any kind regarding the Club or the product(s), which are provided on an "as is" and "as available" basis. We expressly disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade. We are not responsible or liable for any warranty, representation, or guarantee, express or implied, in fact or in law, relative to the Club or the product(s), including without limitation that the Club will be error-free, or as to the accuracy, completeness and timeliness of any content or information distributed with respect to the Club. SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY AND DISCLAIMER OF IMPLIED WARRANTIES, SO THE DISCLAIMERS AND LIMITATIONS ABOVE MAY NOT APPLY TO YOU.

13.ENTIRE AGREEMENT. This Agreement contains all of the terms of the Trial and Club program, and no representations, inducements, promises or agreements concerning the Trial and Club program not included in this Agreement shall be effective or enforceable. If any of the terms of this Agreement shall become invalid or unenforceable, the remaining terms shall remain in full force and effect.

14.GOVERNING LAW. THIS AGREEMENT AND THE TERMS OF THE CLUB MEMBERSHIP SHALL BE GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF PENNSYLVANIA WITHOUT GIVING EFFECT TO THE CHOICE OF LAW PROVISIONS THEREOF.

15.ARBITRATION. ANY CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEB SITE, YOUR MEMBERSHIP IN THE CLUB, YOUR USE OF THE PRODUCT(S), OR TO ANY ACT OR OMISSION FOR WHICH YOU MAY CONTEND THAT WE ARE LIABLE, INCLUDING BUT NOT LIMITED TO ANY CLAIM OR CONTROVERSY AS TO ARBITRABILITY ("DISPUTE"), SHALL BE FINALLY AND EXCLUSIVELY SETTLED BY BINDING ARBITRATION. JUDGMENT UPON ANY AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED BY ANY STATE OR FEDERAL COURT HAVING JURISDICTION IN HARRISBURG, PA. THE ARBITRATOR SHALL NOT HAVE THE POWER TO AWARD DAMAGES IN CONNECTION WITH ANY DISPUTE IN EXCESS OF ACTUAL COMPENSATORY DAMAGES AND SHALL NOT MULTIPLY ACTUAL DAMAGES OR AWARD CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, AND EACH PARTY IRREVOCABLY WAIVES ANY CLAIM THERETO. NEITHER YOU NOR WE SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER CONSUMERS OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. BOTH YOU AND WE VOLUNTARILY AND KNOWINGLY WAIVE ANY RIGHT WE HAVE TO A JURY TRIAL.

THESE TERMS PROVIDE THAT ALL DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING ARBITRATION. YOU THUS GIVE UP YOUR RIGHT TO GO TO COURT TO ASSERT OR DEFEND YOUR RIGHTS. YOU ALSO GIVE UP YOUR RIGHT TO PARTICIPATE IN OR BRING CLASS ACTIONS. YOUR RIGHTS WILL BE DETERMINED BY NEUTRAL ARBITRATOR(S) NOT A JUDGE OR JURY.

IF YOU DO NOT CHOOSE TO ACCEPT THIS BINDING ARBITRATION PROVISION, YOU MUST NOTIFY US IN WRITING BY REGISTERED MAIL AT ARBITRATION OPT-OUT, 6059 ALLENTOWN BOULEVARD, SUITE 311, HARRISBURG, PA 17112 WITHIN TWENTY (20) DAYS AFTER RECEIPT OF THIS "AGREEMENT." IF YOU SO NOTIFY US BY THAT TIME THAT YOU DO NOT ACCEPT THE BINDING ARBITRATION PROVISION, YOU MAY CONTINUE TO BE A MEMBER OF THE CLUB FOR THE CURRENT MEMBERSHIP TERM. HOWEVER, IN THAT EVENT, WE SHALL HAVE THE RIGHT NOT TO RENEW YOUR MEMBERSHIP AT THE END OF THE MEMBERSHIP TERM. THE CLUB MEMBERSHIP TERMS ARE MONTH-TO-MONTH AND AUTOMATICALLY RENEW EACH MONTH.

I called my bank after reading this and the company thank you You saved me alot of money and headach my bank is replacing my card and cancelling my old so they can not get any more money I also cancelled the membership account they said I had with the company again thank you for the heads up Koodos to you

This is still happening one year after some of these complaints! This company is corrupt and exploitive! They got me for $130! And it's a 60 day supply they claim! Not so! Don't buy their crappy make up... Check out Sennacosmetics.com! I prefer that one and they are honest!

These types of business need to be STOPPED! They are all pesty in your face about what a good product in have! Well, once you call and say that it isn't working for you. There is NO customer service then. It is all about the exact minute and date. If they believed in their product and the quality, they would not be SO driven about the TRAP of catching us within a certain amount of time, down to the minute. There business plan is a scam. Then, what I love most is at the end of the call where they say, " sorry there is nothing else I can do for you. Your credit card has been charged the $134.00 something. Have a good day (in a FAKE careless way). I wonder how these people sleep at night? They know that their little bag of product is NOT worth that much money, and they know they just twisted their way of getting money out of people. It is people/businesses like this that make you loose hope in the true words of "customer service". It is not about the customer anymore, it feels as if we are the prey and we must protect ourselves from the money hungry people/business we have out there! Very sad!

Rip off!Not free trial. willnot stop charging my accout.

I feel everyones pain! I too got taken by htis company. I was offered a free trial for 14 days of which I had to pay the shipping and handling fee of $7.95. I received the product in a box no instructions or packing slip or information of any sort. I did receive a follow up phone call telling me I had 14 days to try the product. I called within the 14 days and was told that it was only 10 days. I put up a big fuss and received a $65.00 credit but was charged $65.00 to my credit card. I was then given an address to send in my complait to. What a scam! I will also file a complait with the attorney generals office and the better busness bureau. If everyone does that the company will be investigated for fraud. JENB

this story is true I got ripped off too the same way

I seen mineral elements for a free trial and shipping was only $1. Let me tell you not worth it. I couple weeks later I was charged over $130 for makeup that wasn't even good. Its a huge scam. One of the most worse mistake of my life. If your thinking of buying this!don't! spend your money on good makeup instead of this piece of crap

I got mine for 5.95 and it did not say there was an autoship anywhere. I had the feeling it was a scam of some kind so I cancelled my old cc number and am getting a new one. Well, I got it today, called to cancel my "membership" when I saw they were going to ship me more every 2 months. The kit is really small and I was informed that if I didn't send it back, within 14 days, I'd be charged 130.00 for it! For this, really? I could keep it for 34.00 now if I wanted to save shipping! This trash is going back tomorrow with their RMA number firmly taped to the front. I'm getting a return receipt slip from the Post Office.

I fell for the same thing - no where does it indicate that you sign up for autoship. Well, something told me I shouldn't have done it so half hour after I ordered it, I cancelled my cc number and got a new one so they wouldn't be able to charge me anything more. I got the product but called the company and cancelled the membership. It'd be nice to know when you become a member of something, wouldn't it? I am returning this junk tomorrow, return receipt requested. Surprise of all surprises, the trial, is actually your first shipment of product, it's not a trial at all. Keeping it would mean 130 for this teeny kit. They're so great (not) if I chose to save on shipping, I could just pay them 30 to keep it! How nice, it's going back and I have learned my lesson.

What a scam! I got diagnosed with skin cancer and called to cancel! I am sending it back and better not be charged!

Look, this isn't a total scam, I mean there is a product involved and they do send it. What is a scam is this: They don't tell you, upfront, it's an autoship program. You can find this info but it's really deceiving to claim this is a "free trial" when it really isn't. There isn't anything "free" about it. If you keep it, you pay 130.

It's a convoluted scheme to get that first 130 out of you. Then, it appears, others haven't been able to get out. I did get out and returned their "free trial" merchandise. I was lucky, it only cost me about 12.00 in shipping but I consider myself fortunate.

Oh, and it's worse than that. They say it's a free trial for 14 days but you have to cancel and send it back within 5 days in order to not be charged. 14 days is the ruse here, any reasonable person would assume that 14 days represents the trigger date but it isn't, it's 5 days. An honorable and honest company would give 14 days to try it, then let people return it. An honest company wouldn't charge 130 for what they represent in the context of "free".

Hmmm, I was responding to another mineral elements thread and it landed here...

I am so amazed how many people got suckered into this scam...Can anyone tell me how I could get back my $130.41... the make up is not even good it irritates my skin... like everyone else, the 10 day trial is not even over yet... and i am stuck with this [censor] product and it cost me so much money! Please I hope people comes and read this before getting mineral elements... What kind of evil people could do this kind of scam! I hope these guys rot in hell!

I am going to file a suite against them. They charged my account $130.00 for the same trial offer after I
canceled my membership. They need to be stoppped. I want my money back

I noticed a charge for $130.41 on my account after I canceled membership. and mailed the crappy makeup back to them. and they still have not refunded my money, I already have a dispute in with my credit card. But I plan on taking this alot further. They need to be stopped . I am having a attorny investigate their Web site and local business in Pennsylvania. I live in Oregon and complied with there return policy so I do believe I have a good case. I would like to see a class action taken so everyone who is a victim of their company is rightfully reimburrsed their money .

This company is a SCAM, please beware and do not use this company. I got scammed and I'm in the process of getting my money back. I was charged by this company for a trial product that I have never rececived and I cancelled the membership before the trial was even shipped and they charged my account $130.41 anyway. I have contacted the BBB and filed a complaint against them. I have also contacted my bank. My next step is to contact the police. This company is an awful company. After I realized they are membership company, I cancelled immediatley...signed up 4/2/2011, cancelled 4/4/2011 and have all document to prove it. They are saying they shipped it out on 4/4/2011 after I cancelled and I'm still required to pay for it...NOT! This was cancelled before their 14 day trial period. I say the tracking, DHL delivered it to my post office on 4/9/2011 and I have yet to receive it. The tracking does not state delivered and I'm not going to call my post off to inquire about it. I'm not going to inquire abut something that I cancelled and don't want. I WANT MY MONEY BACK!

I just had the same thing happen to me and this was my final statement to them;
I ordered your free trial, it did not arrive at my post office untin 04/22/2011. I did not sign for anything. I was charged 130 doolars and change for this trial which i was told yesterday ended yesterday. I was told the delivery was made and that is that, i must pay for the full amount. This is pure robbery. I never had a chance to try anything, and i am being held accountable because of your companys poor choice in mailing methods. This is obviously a con, false advertisement and deception. I called three times and then was told by a superisor that she would e-mail me with information so that I may return the item(which has not even been opened) for a FULL REFUND. I will not accept the responsibility of your poor business management. I want a complete refund A.S.A.P. I will also be filing a complaint with the federal trade comission, Better bureau, and all 800 of my friends on face book with no privacy restrictions on my facebook which mean each of there friends will know how your company cons people, deceives people and robs their money. My friends in turn will copy and paste forward and so on. I will do the same on my space. I will also post on you tube and the web. I will proceed for years if this is not addressed properly, then I will sue for emotional stress which is not I need with my current disability. I want a response today or I will start posting by 3pm on 04/23/2011. Feel free to check out my facebook if you like and see for yourself how i handle cheap business companies like yours.The representatives ID number is 1022, she has not sent any info for my return and she said it would be done yesterday.

Same thing happened to me but when I called they gave me 50% off and only then did it equal $65. I was pissed, and I still don't know how to apply it

i was taken for 130 dollars just 2 weeks ago. that caused my bank to be over drawn. and that money was part of my rent.

i did the 1$ trial and it ended up cost me 130.00 and they took it out of my bank account in which caused my account to be overdrawn. i was told 15 day trial and called them on day 13 and they refused to help me and would not give me an address to return it.

wow i am so happy i am not the only person with the same problems with this company i have never been treated so rudely on the phone as i was on Saturday for me i never even ordered this makeup my sister did it using my info and when i told them this they told me i had to pay anyway and that is not cool so i was hit twice once from my sister and once from these people i spoke to a supervisor and her name was any and she wasn't very nice however my bank is going to give me my money but the trouble i had was horrible and now i know i would never do any business with this company

Ducabr, You are so right . I had signed up for a My points account in order to get the points and win free gifts,
you had to participate in their third parties promotional advertisements. That was third link that popped
up. Like a fool I fell for the bait and switch game. But in my case I never received the product. When I
call he bank to see if my direct deposit was in the bank. They told me my deposit was on hold because
of a penned transaction. I called my bank a week a ago and told them not to run that check but Mineral
Elements which is also under another name called Blue X erX. I learned this information from a bank
representative. I called the Company and they told me the same B . S. I try to report them to the BBB
but but when I put the their information in the complaint form. A message comes across the screen
saying unable to find to find company. I also called the bank and filed a complaint, I still trying to get
my money back.

Ducabr, you are so right. I singed up for a My Points Account but in order to receive the points you have to
agree to participate in third parties promotional advertisement. That was the third link that popped up.
Like a fool I signed up for the trial product. In my case I never received the product. When I called the bank
to see if my direct deposit came in the the bank to me that my money was on hold because of a penned
transaction. When I called Mineral Elements which is also known as Blue X xerox. I learned this from
the bank representative. I called the bank to inform them about the problem I was having with this
company. I called Mineral Element today and they told me the B. S. I tried to filed a complaint
with the BBB but when I tried to put the information in form. A message comes across the screen
saying cannot find company. I also called my bank and filed a complaint with them.

Ditto! Ditto! 2 years have gone by since your story...& I am now in the same predicament! How can they remain in business? They are incredibly rude on the phone (if you are lucky enough to get through to a real person!) I made my purchase online after being offered a Wal-Mart card for $250. I ordered from Disney to complete the deal. Disney is such a reputable company...It's hard to believe they run their offer alongside of Mineral Elements by Eden. I love Bare Essential products & thought I would like mineral elements by eden also...HAHAHA! There is no comparison. One of the make-up brushes fell apart in my hand. The containers are ridiculously designed. I want to wear my make-up, not have it fall all over the place when I take off the lid! I tried to return, cancel, the whole nine yards...today I noticed they took $130.41 out of my account! The deal was to be taken out in two installments. With our economy so bad, seeking employment, going to school full time & raising a family...we American's are fed up with these scams! I can't believe I was SuckerPunched!

i was suckered also right along with the rest of you i did not know anything about the 15 day's til i read these complaints and yes i was charged $69.41 from my bank account so i called my bank canceled my card and ordered a new one they won't get another cent from me i was also charged $4.95 for shipping i'm sure i won't see a penny of it and yes it caused me to be over drawn on my account because i did not expect this to happen but now i'm relieved that they won't be getting another penny from me.

Well im amazed at how many of us got scammed...is there anything we can do this is not right.i got charged 139.00 i was expecting something else other than the trial, so i called them she said that was the 4 pc makeup and brushes...i will never order anything on line again!I hope they are stopped before ripping off more people...

I ORDERED THE FREE TRIAL, WAS DEBITED $8.95, RECIEVED IT, DIDN'T LIKE IT, CALLED AND CANCELLED BUT WAS THEN TOLD I HAD TO SEND BACK THE REMAINDER WHICH COST ANOTHER $11.00. TOTAL COST FOR SOMETHING I DON'T HAVE $19.95 WHICH I WOULDN'T HAVE MINDED IF I HAD SOMETHING TO SHOW FOR IT. WHEN YOU ORDER IT, THEY DON'T TELL YOU THAT YOU NEED TO SEND IT BACK IF YOU DON'T LIKE IT. I FEEL SCAMMED AND I HOPE THIS COMPANY GOES OUT OF BUSINESS FOR THEIR UNETHICAL BUSINESS PRACTICES. BY THE WAY, YOUR CUSTOMER SERVICE PEOPLE ARE RUDE, RUDE, RUDE! AND I BETTER NOT SEE ANY MORE CHARGES FROM THIS COMPANY ON MY DEBIT CARD! A WARNING FOR ANYONE THINKING ABOUT TRYING THIS "FREE" PRODUCT.

The same happen to me, Im so mad. I was charged with $130 ... this company is a fraud ...