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I saw this on a link from a website. Free trial offer, just pay shipping & handling ($7.32). No where on the "free offer" did it state "If you don't return this within 15 days of ordering we will charge your account $69.41." If the statement was there at all it was in either very small print or in another link that I failed to click on. This is a true bait and switch offer and the company is obviously unethical in it's practices or this type of operation would not be necessary for them.
In the first place there is a small zipper bag, 3 small brushes and 4 SMALL containers (2.5 gr each) of different foundations and powders in the box. In no way are the total of the items worth $69.41 + $7.32.
In the second place, I wear very little makeup and was going to try this to see if I'd like it as well or better than what I am currently using. It came to my office and stayed here for a couple of weeks (past the time limit) before I even took it home. Certainly before I saw the unexpected charge on my card.
I did manage to get future automatic charges for their "Club Membership" canceled - I hope. My very unsatisfactory customer service representative's name is BARB and the cancellation confirmation number is 6029. However I am still stuck with the product that they will not let me return and the totally unexpected charge right here at Christmas when I can least afford it.
I certainly hope a lot of people check this site before getting stuck by this company.
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THIS COMPANY IS STILL SCAMMING PEOPLE I HAVE FILED FRAUD CHARGES WITH MY CARD COMPANY I WILL BE INCLUDING COPIES OF ALL THESE COMPLAINTS TO HELP MY CASE
I had cancelled this product and this was still sent to me. I will return it COD for I did not authorize to continue to use this product- Mineral Elements by Eden. The container inside lid would fall off when tapping the powder into the lid to apply by brush to the face. No wonder you need to reoder the stuff so often for most of it.
I ordered the mineral elements on friday and on monday I was getting calls from other companies, wanting me to purchase this and that. I tell them all NO now wen they call. I tell them to take me off their calling list. I will be calling the mineral elements company also to let them know that I do not appreciate them selling my information to other companies. Watch what you buy online. You never know who will end up with your information.
I WOKE UP AT 6 AM TO MY PHONE TEXTING ME MY ACCOUNT ALERTS BEING WITHDRAWN FOR 130.00 PLUS. ALL FOR TRYING A 1 DOLLAR GIMMICK. iVE CANCELED AND AND EVEN GOT THJE RMA #S . MY OPINION AFTER READING ALL DETAILS AFTERWORD THE ONLY TO STOPO THEM FROM CONTINUOSLY STEALING UN APPROVED MONIES IS TO CANCEL YOUR CARD LOST / STOLEN AND REPORT THE UNAUTHORIZED CHARGES BEFORE ( AND I DO STRESS BEFORE) THEY APPEAR ON YOUR ACCOUNT. FORTUNATLY IM ONLY OUT THAT 130 HOPING TO GET IT BACK BUT THEY GOT MONEY FOR THEIR LAWYERS I DONT, BUT YOULL SEE IN THE TERMS AND REGULATIONS OF OFFER AND SEE FOR YOURSELF . FILE WITH YOUR LOCAL BBB AND ATTORNEY GENERALS OFFICE. LETS STOP THESE CROOKS!
i order a free trial of mineral elements by eden for $1.00 this company gave many other company my information, including my credit card ifor. these companys took no time to charge my card they got my information from eden i got e-mails, calls like crazy, i began to call these companys some credit back my card and closed the account, some didn't retrun my money. in one day i had to make so many call to these companys and i only have my SSI check ($674.00) if they keep charging my card i will be in big troblem.thank-you eden, you are fraud company. i wich you would show yourself and give your face to all of us which you made fools of . sorry i can say what i think of you in this note.stop using people. eden is a liar, a fraud and who knows what more.
I just went online to look up The Mineral Elements site to see what was going on with this make-up, we'll i get to the search page & i see sites for SCAMS on this-well i did an online survey as well (just like many others who has filled a complaint on them)& some of these people are being charged $100's of dollars for this stuff & it really does not work.I just got mine in the mail yesterday & now im scared to death of being one of many more people being charged for a free gift with survey or just pay shipping, i have a home that has to have bills payed for & a car that has to have attention as well, ive got other bills that have to payed & I CAN NOT AFFORD TO BE BEING TAKEN BY SOME WORTHLESS THEIVES, BECAUSE THEY CAN GO OUT & GET A REAL JOB, THAT THEY HAVE TO SIT BEHIND A COMPUTER SCREEN WITH A PEICE OF PAPER IN FRONT OF THEM & STEAL PEOPLES MONEY THAT THEY WORK VERY HARD FOR DAY IN & DAY OUT.BELEIVE ME IF THEY TAKE MORE THAN THE SHIPPING FROM MY DEBT CARD I WILL CALL MY CARD COMPANY & LET THEM KNOW WHATS GOING ON & THEY WILL STOP THEM FROM GETTING MONEY FROM ME AGAIN!I WILL GET A NEW CARD & WILL NEVER BUY ANOTHER THING OR PAY ANOTHER BILL ONLINE AGAIN, I WILL GO BACK TO THE WAY IT USE TO BE (THE POST OFFICE)...HOW ARE WE ALL GOING TO STOP THESE THEIVES WHO ARE PROBLEY STEALING THOUSANDS & THOUSANDS OF DOLLARS FROM HONEST PEOPLE.PLEASE I WOULD LIKE TO KNOW BECAUSE I WANT TO TAKE THEM DOWN.
I recieved this email after cancelling my order with mineral elements, I ordered before I could read others complaints. I placed my order on [protected], and cancelled on the same day, after reading the complaints from others that were scammed by this company; I was told that I would be credited the shipping fee, but then I get this email as if I will be charged for a product I said I did not want and I cancelled. I hope that everyone that was cheated, by them will recieve your money back. I will pray that we all will recieve are monies. Thank you.
An Email From "Mineral Elements"
We have received your request for cancellation. You will not receive any future shipments in our club program.
To avoid further charges for your trial shipment, or to return your most recent club shipment for a refund (less shipping and handling), you must follow the procedures described in our Returns and Refunds Policy to obtain a Return Merchandise Authorization (RMA) number and return your make-up and accessories.
If you need additional assistance, contact our Customer Service Department online or by phone at [protected].
Sincerely,
Mineral Elements Customer Service
I did not order anything and yet was charged $23.81.I am still fighting this with my credit card company and alleged transaction was on March 24, 2017