Mobily Saudi Arabia
Reviews and Complaints

I bought data sim from mobily which has 100 GB for 1 month i started the purchased at jan. 5 so supposedly the biling cycle will until i end my 1st month. The data connection is very slow that's why i decided to cut it from their office near tamimi market i was suprised that they were charging me 400 sr . I said why and then they said ok 350 sr so what is this? They were charging me for fun? I was so mad and i told them that i should not havr purchased their service because the were charging unknown fees and they said okay just 150 sr oh.my ! What kind of transaction was that?! I was very disappointed and i will never ever purchase any mobily product.worst experience ever.

Mobily Saudi Arabia are cheats and thieves! They sign you up to extra services without your authorization and knowledge. Even if you disable those subscriptions that you had no idea about, they still keep deducting credit from your account. Uphauling customer support. Lack of morality and integrity behind the way they do business. Shameful.

Mobily is the worst of the worst service providers in Saudi Arabia. Do not ever think about signing up with them or patronizing any of their services.

Dear Sirs/madam,
SR 60-65 riyal unnecessary deduct from line, on 17/07/2018 form my mobile line [protected]. I tried to call 1100 but only machine answers can't talk to any customer care parson. I also register my complaint on mobily support portal but no reply. One more complain we have with this company once I have recharge my line online transaction done successfully but but the amount not credit to my line, I send them bank statement also but noting do. I have recharge my line SR52.50 two time and SR31.50 two times on 31/05/2018. I got balance on my phone only once both amount. I contacted mobily support team but they can't find any solution.

Good day. Last May 31, 2018 mobily techinician install my connection but on June 12, 2018 I cannot connect anymore to internet

I call 1100 and go to mobily office to address my concern about my elife. They told me one technician will call me. Until now im still waiting for someone to check and tix the issue.

Disappointing from a newly subscriber to experience this kind of service from mobily

Please call [protected]

Thank you for you good office and hoping for a response.

I have data sim 300 gb three month period package i buy on 7/11/2017, i used only two month and balance 273gb, my data stooped on 6/1/2018, expire date 7/2/2018.
I complain to batha mobily booth three times, every time say after 24 hours will work, now 10 days no any action.
Please give us my remaining data and time which i lost ten days and i loss taxi charges who will pay ?

I want to know why and how mobily changed ownership of my mobile number to someone else?

It was lost and when I visited mobily Office got a replacement sim they said it's already on someone else's name? To My Surprise

What's going on? When did someone changed its ownership and how? Without my prior approval?

Please look into this matter seriously. My number is [protected]

Sara

My elife connection has been disconnected for unknown reasons and it was immediately brought out to the technical support to address the issue, it was very unfortunate that all they can say that it was already elevated and coordinated with technical team to fix my concern but again and agin there were no technical team came to fix it, it's been 3 days now, mobily collected the payment in advance very fast but when it comes to problem like this why your actions were so very slow, internet connection has been disconnected for 3 days yet the billing i assumed will be the same. Regret to get this kind of service.

I have a 60 gb a month internet package. I recently exceeded my monthly usage and iPad for 5gb. It lasted less than a day. There is no way that I used that amount in such a short period of time. This is not the first time that I have had deep concerns about my internet usage. I think Mobily is a questionable service package and milks thos clients that time to time exceed their package limitations. To make the system more transparent Mobily should have system in place where clients can review Internet usage.

I load a 10 sar then make a call for twice or thrice then some sms, then in every call or sms I made, there is an automatic reply from mobily company how much is the remaining balance. That is a very good service. Right. But when I did not make any calls nor sms and the provider is still sending a reply in every minutes, hours telling that you have a deduction of 0.15 sar deduction in which I did'nt use, is a very, very, very bad services. May I request that you should make a check in your provider, why this thing is happening? My number is +[protected]. This is what it is written in the screen of my cellphone. “last call cost 0.15 sar. Remaining balance is 1.75 sar …. Etc….” make an appropriate action on this matter.
Thank you in advance.

I went to your small mobily branch in exit 5 to remove 8 mobily numbers which is unknowingly and I did not buy or register any mobily product, that are registered to my iqama last 21 september 2017. So the teller get a copy of my iqama id and assured me they will cancelled the 8 numbers by monday, 25 september 2017. I informed the teller that I did not purchase any mobily products coz in my location at wadi laban exit 32b, mobily signal is very low.

Up to now those 8 mobily numbers are not yet removed from my iqama.

Please assist to this matter since this could ruin my integrity and might cause problems in the near future.

Thank you so much.

Jeffrey genato

I asked for pre paid 3 months mobile internet on which I paid 300sr cash. I asked about the promo and he said 40gb per month for 3 months and there is free call.. But he didnt tell me that what he giving me is post paid and that I have to pay monthly more than 100sr.. I thought it was prepaid consumable on which I have paid 300sr. That is already expensive. For 40gb a month only. Right? Then after 5days. My internet gone and I call costumer service. Didnt explain also that I am in post paid but he reconnected my internet. After 1 month. My internet was cut and I called again costumer service. That was the time I knew that I was in post paid and I need to pay 115gb. But my internet was cut and unable to use.. After 1 month again.. Without internet. I asked in mobily store to stop or cancel my simcard. Now the big problem is here.. He wants me to pay 700sr to cut it off at that time. Which is too much! Considering I havent use the internet. And he told if I will come back on june 22.. I will only pay 400sr... Is this right? Or they are fooling me again. Just like that one saudi customer service did to me when he gave the post paid on which I dont know? He is in shemisi near mobily store... Can anyone tell me is this true or am I just being victimized.?

I had taken a hajj umrah package card wherein I was given 2 gb internet from the airport. The mobile data stopped working within two days and is showing 0mb though I hav 1800 mbs left. The same happened with everyone who had taken mobily with me. No one's data is working since 2 days. Kindly look into the matter. This cannot be done. You just can't harass new customers like this attracting them with a different package and then giving them a different package altogether. There should be transparency.

I have upgraded my package from Wajid 150 to Wajid 200 on 28th of February 2017. i was told that the benefits for first 3 months will be double like 20 GB data + 1000 off-net mins (the package is 10 GB + 500 off-net mins). But as soon as 2 months are over, i was charged for additional consumption of over 10 GB and over 500 off-net mins. i have lodged 2 complains (# 1-[protected] & 1-[protected]) but in both cases, i got replies that the promotion is expired.

How come the promotion offer is over within 2 months while the mobile offered it for 3 months?

Dear Sir,
my name is Showkat and I am an indian. from 3 years I am using mobily elife internet. but every week they have problem vey slow internet and server problem or cable damaged or modem faulty.
ok problems coming everywhere but need to solve fast. and mobily technical team coming after 72 hours. they must come fast. within 12 hours please com

Pathetic service and care response from Mobily. Please refer to the subject complaints starting from the latest. Matter started from 28-03-2017 with first complaint, Second complaint on 06-04-2017 & 3rd on 01-05-2017 in addition to several visits to Mobily Jeddah Tahliai street. (Mega branch) & calls on 1100 (you can check my call logs). I am customer for mobily since beginning in Saudi Arabia but the service now seems that getting worst and worst. Looking forward that somebody will take notice specially sales people and will resolve the issue.

I have installed mobily e life 2 month ago and since last month we are facing net problem.

After numerous call to customer care still the problem is not resolve

They said that the technical team will visit our place And do the needful but non of the thing had b done.

The complain has be escalated several time to the concern department has told to us but no use.

There is no after sale service at all.

My complain number is 1-[protected].

My name is Mohammed and my details are below:

ID number: [protected]
Complaint number:[protected]-1
Date first registered: November 21, 2016
Mobile number: [protected]

I payed for the Mobily elife internet service last month for the whole year but having problem with the connectivity. I went to customer service center to register my complain, which they did on November 21. No one ever called me, then I called the number [protected] six times without any luck. This has been the worst customer service experience I have. Please call me immediately to discuss how to fix this.

I am thinking to cancel your service to have STC provide me internet.

Dear ; As per below Order number and product purchased ; Order Number/ID: [protected] Mobily 3G/4G router - 17 month subscription, Speed up to 100MB Mobily 3G/4G router - 17 month subscription, Speed up to 100MB After reciving the Mobily Router. I tried to activate my 4g router but it is still not activated, it gives an error in uploading the Documents then you must have mobily number to activate the Router;also when contacted Mobily Customer Service office, they refused to help me and saying contact SOUQ.COM, we will not help you in this, How pathetic service is this we purchased Mobily router and Mobily is refusing to service and support, Also Souq did not mentioned the Activation process prior to purchase which is not good I terms of customer satisfaction ;also they need mobily number only for activation which was also not mentioned by the Souq at the Time of purchasing. I will request Souq Team to escalate this issue to mobily and provide the correct information and support to customer Thanks Ali Aabdi

Allow me to address my concern against Mobily Telecom Service Provider – KSA. I have tried to register a complaint against Mobily Telecom Service Provider on the MCI portal but in vain. • On 21st Nov’15 I had register with Mobily for a service of SAR 250/-; 5GM Monthly package Postpaid package. • I was informed and advised of the services to be undisrupted for the amount paid. • From 28th Nov’15 all my outgoing calls as well as sms & internet was barred without any notification or justification. • I had visited Mobily Sales Office the same day & registered a complaint. The Complaint No is ([protected]-1). • Till date I haven’t received any acknowledgment nor solution for my complaint. • I have also registered a complaint on the web portal of Mobily. Attached copy of the same. Ref. NO. – 212429. • I had also called the toll free call center of Mobily and still there was no solution. o I’ve been advised to pay the outstanding and reactivate my account or else wait for 2 more days, for a new bill to be generated only then my complaint can be registered. Sir I have sourced your contact details & have reached you through this email, hoping that I will get a solution and justice for my plea. I look forward for your humble guidance & support. Thank you & Regards, Aminuddin Sheikh Area Manager Jazirat S'maa Fashion Co. Ltd P.O. Box 106280 Riyadh 11666 Kingdom of Saudi Arabia T : +[protected] / 2395284 / 2313443 Extn: 7019 M +[protected] E aminuddin.[protected]@redtag.ae W www.redtag-stores.com Division of BMA International

I purchased Mobily Data Sim and i think i did a mistake by an online purchase from souq.com.Its been almost 10days and am still running behind your contact center to activate it.First of all, contact center agents has got a written script, which they read for all the customers and they repeat the same without understanding the reason.I am saying them that i have submitted all my details to activate the sim and the answer i get from the "rep" is wait for 24 to 48hrs. Every time i call, i should wait for 48hours?