Mobily Saudi Arabia
Reviews and Complaints

I registered in mobily's offer of 250 sms international bundle last July 01, 2012, and I received a text message that it was activated. Last July 03 @ around 2pm I made a complaint (complaint number 1-[protected]) and the operator told me to wait for 24 hrs or maximum 48 hrs for them to resolve my problem. I made 5 follow-ups by calling the operator but they usually said that I should wait for more time. Until now I am not enjoying the package that I registered from MOBILY. Please activate the said bundle...

This is an update on how useless mobily connect is. I paid the money believing I could connect to the web. It started well on day one and then deteriorated until I spent at least an hour connecting and reconnecting and getting completely annoyed. It is purely a mobily capacity problem. It works in the early morning and then after about 8.30am I can not get a simple internet connection.
Web pages may load very slowly if you are lucky and any email stops halfway. I had this a few years ago and I hoped that when I returned to saudi arabia they would have it fixed. But they are worse than useless as they continue with the false advertising
My advice to everyone is do not buy this product!

I want to disconnect subscription for this http//193.126.233.67/iac/m3? Sti (6365 download from this link) because its always cut my load balance. I want to disconnect immediately this is my mobile number [protected]

Every time I receive this message (6365) my balance reduced by 5sr, I have lost a lot already without making any call or text. Please stop this message or cancel the service please take immediate action.

I have a [protected]@home connection from Mobily with 4mbps subscription, i am staying in Jubail main market (Location: 27.013418, 49.657468) my subscription is 2MBPS but actual speed i am getting only at 06:00am after that speed start to decreasing 1MBPS at 12:00, 0.50MBPS at 4:00pm, 0.15MBPS from 5:00pm till night (maybe whole night i checked up to 23:30) so my advice to all of you "DO NOT GO TO MOBILY" i used STC for long time and i feel STC is far better than MOBILY there is no comparison,

MOBILY doesn’t have that much capacity to serve better, and unfortunately he started WMAX which I believe that their stamina is not that much.

please deactivate the service of Mobily Natta with http://193.126.233.67/iac/m3?sti=904&sub=596210326. My Cell Number is +[protected].

Regards
Hani Abdelgadir

Dear Mobily,

Mobily Has activated iPhone 4 Package on my Postpaid Line [protected]-- I did not request for this package. I am getting Monthly Bill for this package of SAR 399 since 3 months(Total Bill Amount SAR 1522). I tried very hard to cancel this Subscription for 3 months and Deduct the Total Bill Amount from my Postpaid account. I went to Mobily outlets at Kingdom tower and Tawaren Center several times during this 3 months to cancel this subscription but i did not get support for that.
I tried every possible way to cancel this subscription and resolve this issue with Mobily, But nothing worked. I have given many complaints to mobily to resolve this issue but no action taken by mobily.

I request mobily to take my complaint seriously and resolve the bill issue by cancelling the iPhone package as soon as possible.

Regards,
Abdul Haseeb.
[protected].

I have using mobily usb device as 1 gb plan. If I try to connect internet 'connection terminated' message is happening everytime. I am totally disappointed. Pls help me

Every time I receive message from one anonymous number in arabic my balance reduced to 5SR, I have lost 35SR balance in last 48 hour with making any call or text. Please stop this message or cancel the service. My number is [protected]. Please take immediate action. I have not registered or enrolled to any specific text message service.
Thanks

This letter is to inform you a pathetic story, a customer had with mobily.
I bought iphone from Haddad showroom on 25/Oct/2011, and said mobily is the guarantee owner. On that day night my phone got heated up and I could not hold it. So next day I went back to Haddad showroom, they said, please show it to mobily, as mobily is the iphone provider for them. I contacted the mobily, khamis mushyath branch. Give the device to Mr. Usman (technical section) on 26/Oct/2011. He checked the device for an hour and said there is a problem and need to send to Jeddah showroom for service. I said I will be going to India for hajj vacation, and I need it urgently, my journey date was on 31/Oct/2011. He said please call Mr. Mustafa (technical supervisor) in Jeddah; he can decide whether to replace the phone or repair it. I called him, he said, he cannot replace it, it should be send to Jeddah for repair. He also promised me that he will send it after he see the product, and I will get before I go to India. My ticket number was 28539. Usman said he will send tomorrow morning by UPS, it will reach Jeddah on Saturday morning. I visited the Khamis showroom on Saturday evening and met Mr. Usman. He said, SORRY, the manager did not send it, he may send it today. On Sunday afternoon, when I called Mr. Mustafa by phone, he said he got the product and there is a problem, and will replace it. He said, he will send to khamis by UPS, and I will get on 31/Oct. I requested him as well as the khamis manager to replace a piece from khamis showroom, they said it should come from Jeddah! I waited eagerly for the product on 31/oct as my flight was at 7pm. When I reached, they said again the great word ‘SORRY’, didn’t receive from Jeddah. Since it was a phone I wanted to give as a marriage gift to my brother in India, I requested them to issue a new one from khamis itself. They again said, it should come from Jeddah! Finally, the managerr promised me that while I am in Riyadh airport (as a transit passenger to India), I can get the product from Riyadh mobily mega mall. So I send my friend with the copy of the ticket number to Riyadh showroom. They said come tomorrow! My friend requested them it’s a marriage gift, and I am waiting in Riyadh airport, my next connection flight to India is at 1/Nov early morning 3 am., Again the great Riyadh mobily personals said ‘BUQRA’ TOMORROW!. So finally I travelled to India without iphone, the marriage gift, only thing I did wrong is I bought a product of mobily!
Today, 12/Nov, I am in Khamis, back from India. I just called Mr. Mustafa & Mr. Usman; they said my product is in Riyadh!they said from Jeddah. I told them, I need it from Riyadh because I was in Riyadh airport as a transit passenger on 31/Oct, not now. What is the use of sending a product from Jeddah to Riyadh, if it’s very urgent? In Riyadh also you could have given a product from there itself, instead of getting It from Jeddah! So they said they will get it from Riyadh to Khamis showroom as soon as possible. So on 14th Nov I got the product!
Wow, well done mobily, what a customer care service!
SO, THESE ARE MY SUGGESTIONS TO IMPROVE YOUR SERVICE (I know you will not listen to it)
1. Use common sense!
2. Replace product immediately, if found problematic (don’t send to Jeddah for verification)
3. Stick to your words!
4. Should carry some moral values
5. Take help from Sawa, especially public relation and common sense
Ultimately, what I gained/learned from mobily:
1. I could not give a sentimental marriage gift to my brother.
2. Never, ever buy a product from or through mobily
3. Always discourage people to buy product from mobily
MOBILY IS A BEAUTIFUL PIECE OF AK-47 RIFLE WITHOUT ANY BULLET IN IT!
KEEP IT UP, AL L THE BEST, HAVE A WONDERFULL 2012……

Dear sir,
on oct. 22, 2011 I went to prince met'eb street branch in jeddah city, and put a request to transfer five hundred (500) saudi riyals from my mobile [protected]) account to another no. of mine [protected]) account and the employee told me it will take one or two days maximum and the money will be transfered. we are now on oct.29, 2011 and i'm still waiting this transfer to happen.
Kindly I need an action, and thanks for your cooperation
Dr. emad a. ja'afreh
Mobile no. : [protected]
E-mail : [protected]@gmail.com

Sir
When I recharge my account I receive a mesage for last three months and my balance 5.0 SR. is deducted i don't know what the hell of this is? Several time i visit at Mobily customer care outlets but they were unable to deactivate this service so please deactivate all availed services if these are availed accidently ortell me a proper way to fix this problem.
Thank you very much

Mobily Complaints & Reviews - deduction
Review all Mobily complaints
Mobily
Posted: 2011-10-13 hassanaliifthikr
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Company information:
Mobily
Saudi Arabia
Phone: [protected]

Sir,
I receive every Friday from tow months a massage from 6365 link address http:/./193.126.233.67/iac/m?sti=904⊂=237838669 & i loose 5.0 SR. i don't understand what is this. Several time i visit at Mobily customer care outlets but they were unable to deactivate this massage please deactivate this massage.

My mobile no.is [protected].I received everyday from last fifteen days a message fro 609199 (khidmatul mafasi) link address http//:1189.107.8.150/ksa.asp?34542 and i loose 1.00 sr for every message daily i complain about this but no action has taken from mobily.i want to deactivate this service and message please help me.

It's been 3 months back, reducing my account balance in mobile phone. Once charge, the second day reduced with link download message http://193.126.233.67/iac/m3?sti=904&sub=284457853 . My mobile phone no : [protected]
Please take my complaint and deactivate this service...One time SR5 cutting my account

With REgards
shimy joy

pls unsubscribe/deactive me in Crick_Alert from 9265. my no. is [protected]. It take 0.4 SAR from my balance everyday.

Sir,
Today I received deduction money of Ten riyals for services address: http://mobi.skill2thrill.com/mp/maxitext?uid=kthwkl6vyjwkncg
This is my mobile no. [protected]

Cancel this services as soon as possible. I did join or inquire any of this services. I will report this to the police If I continue to receive this message and deduction to my account.

sir, please deactivate the subscription from sending ringtone every week..i already deactivate thru 616234 but still my balance is deducted every week by 5 SAR...Please help me...thanks

I have been recieving text messages from 6290 which is everytime i reload in my mobily number [protected], i am having deduction of 3 riyal from my load. I want to de-activate this spam messages immediately.

Recently i recieved a text message from 6563 which says "Skill2thrill : http://mobi.skill2thrill.com/mp/maxitext?uid=q7dqmldxt8b8z04". Everytime i recieved this message they charge it by around three riyal (3SR). At first i ignored it but later they already deducting my load with 15 to 20 riyal. I already lost a lot of money on this thing. I never registered on this and I don't even know what this site is all about. How can i stop this message from keep coming? Please help!