Mobily Saudi Arabia’s earns a 2.7-star rating from 106 reviews, showing that the majority of customers are somewhat satisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
unwarrented deductions
I have been compelled to stop the use of two of my telephone sim cards due to the rapid deductions from my daily balance. My two numbers are: [protected] and [protected].
unwanted message from skill2thrill & deduction of my mobile balance.
deduction of cash from my mobile, every time 12 riyal, n three riyal, n five riyal also, four times 12 riyal, i dnt wnt t deduct my cash form my mobile.
The complaint has been investigated and resolved to the customer’s satisfaction.
I want to do complaint regarding unnecessary balance deduction SAR2/- each and every day regular by the message from 6080, my request is that please do the necessary action and stop for such unlawfulness activities .
Thanking you,
Best Regards
Mohammed Didar Ul Alam
MBL.: [protected]
http://193.126.233.67/iac/m3?sti=904&sub=154930357'
http://193.126.233.67/iac/m3?sti=904&sub=154930357'
my mobile numb is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Dear sir,
please stop this download link http://193.126.233.67/iac/m3?sti=897&sub=335547440 to my mobile [protected] . every week they deduct 5 sr to my mobile. please i want to stop to subscribe for this link.. thank u.
it also happend with me since 6 months i am very disturbed from this link.
please stop this link http://193.126.233.67/iac/m3?sti=904&sub=52979986 from deducting sr 5 from my mobile number [protected]. Thank you.
Dear sir,
please stop this download link http://193.126.233.67/iac/m3?sti=90&sub562064462 to my mobile [protected]. every week they deduct 5 sr to my mobile. please i want to stop to subscribe for this link.. thank u.
hibbmmmm ok nbr [protected]
Dear Sir,
I'm only using one number since i step on Saudi Arabia and that is [protected] from Mobily, but recently i started receiving a message that will automatically deduct SR 5.00 from my account! My question is, how can i stop this msgs or whom can i ask for help?
Concern citizen...
http://193.126.233.67/iac/m3?sti=897&sub=328651704 please stop send message to my mobily [protected] thanks,
sir
from any load detect my five riyal and receive a massage
حمل من هزا الرابط
http://193.126.233.67/iac/m3?sti=897&sub=528831608
my mobile numb is [protected]
this is a foolish proqam .i had all rady complain stooped this program from my mobile more than bay costemer services but yor can, t take any action.
this is a foolish program .i had all rady complaind stopped this program from my mobile more than 6 times by costemer service but yur can't take any action .i have all rady cut 6 riyals daily from my mobile so iam realy no good feel the mobily services so iam sooo sorryyyyyyyyyy mobilyyy
sim not activated
The website of mobily has no place to lodge complaints. This company has very bad service as they provided me data SIM issued as gift on purchasing electronic gadget from Jarir bookstore located at Al-Ahsa street (Pepsi cola Street) on 17 october 2010. The mobily staff posted at the bookstore kiaosk told me that the SIM will be activated after 24 hours. But...
too bad
I purchased a mobily broadband for home use and with the understanding that this is a great services paid sar 2000 + in advance for the whole year. Few days after installing i realized that the service is below any standards and average download speed was recorded at. 30 mbps using speedtest. Net comparing to promised 2 mbps.
Went back to the store requesting for a solution / refund but was refused any kind of assistance from the sales agent and the store manager as well
Mobily broad band sucks and i don’t recommend anyone to buy it as the after sales service is disgusting
i agree with the above, mobily sucks
The complaint has been investigated and resolved to the customer’s satisfaction.
Every time i put load to my phone Mobily is cutting me 5 riyal, which i dont know where it goes because i never apply for anything to my phone. im really disappointed with Mobily and It's been 5 months now that they always deducting me. my cell phone number is
+[protected]...pls do something to this matter.
Mobily is the worst service provider. Bought 4 g unlimited, paid and brand new card not working while in store. The store is the one opposite Saudia city besides starbucks. The sales person and mobily store manager RePlIED ITS NOT HIS PROBLEM. WHAT A DISGUSTING COMPANY? I DESTROYED TGE CARd in front of them. Well hopefully vision 2030 brings a different attitude for MOBILY the worst data company I have encountered in between Africa Europe and middle east.
Hi,
I have purchased the MOBILY MOBILE CHIP NO. [protected]-819 for Internet and from the past more than 20 days, the SIM is not working.
I have visited so many time to your office but no one is helping, kindly restore my Internet services immediately.
My bomber is deactivated just after seven days of purchase and I am being told to purchase a new one, please, activate it, the number is 0 [protected].
Dear ALL I have Elife internet unfortunate. Always a headache. no customer care and contract is some sort of blackmailing. Please avoid it service.
Dear mobily
i have a mobily data sim the problem is that in the day working good but after 7pm night till to 12.30am vey slow nothing
i m going lot of time mobily customer services they did not my problem.please solve my problem
sim#[protected]
thanks and best regard
[protected]
I purchased 1 year borad band 4g router, it only gives speed of 1mbps only after 12 pm for around 2 hours only, then all the day i have suffer 7 wait for website to load properly, this is totally disgusting, i am regretting to purchase mobily broad band, all the day i keep on swearing on mobily services, totally waste of money. I don't recommend to anyone to use mobily internet services.
Dear Brothers,
PLEASE DO NOT BUY any MOBILY 4G plans. They are the real cheaters/###/Monsters/thief's/liars etc...
I purchased infinity 60gb plan, it is mentioned everywhere that the download limit is 15gb/week and 60gb/month, but then i realized that there is a another download limit of 2gb/day and once you complete this your speed would be a definite nightmare. I am living in a place where there is full network coverage all the time but still the speed is not crossing 2 mbps throughout.
You cannot download anything anywhere.. Literally zero downloads..and no torrenting, no gaming, no FB, No Youtube, point out anything you want need internet for, you cannot do all those with mobily 4g/3g connection. I invested my hard earned money on this and now i cannot cancel or get back. Now i don't want anyone to get cheated by buying this connection. Please do not buy and advice everyone.
I agree with almost all of the comments provided here regarding the Mobily 4G experience, it is without doubt the worst internet provided service I have ever subscribed too, very slick advertising but unable to deliver anything close to the service for which we have all paid hard earned money for ie its a con and total mis-representation and mis-selling of their product and what they are able to deliver to their customers. Very little consumer protection here in Saudi Arabia so looks like as usual we just have to bite the bullet until subscription time comes round again and we move to a different provider, imo Mobily should have their telecoms license revoked for their inability to provide the promised service that their paid up customers should expect, after all I would not expect to buy a car with only two wheels.
Bought it for 2000+ Sr as I heard it was great with 6mb speed. In the beginning working good but after 2-3 weeks speed coming only 0.3 mb . Called customer service inshallah will be solved tomarrow . trust me tomorrow never comes . Visited the branch refused to pay back the money. They are all just ### taking our money and giving us ###. I hate it . It sucks . plz buying mobily is like throwing your money in the garbage . Don't waste your money like I did . Never trust mobily. MOBILY SUCKS.
internet bundles / access
Mobily has the worst customer service ever! I have been calling thier customer service number for two weeks now and no customer service representative is answering my call! They don't deserve to be in a service industry! I just have a simple problem about my internet access but no one from mobily can help me! They should invest more in thier customer service... Try to to get some trainings and seminar about... Good customer service! I am trying to enroll my sim card to their internet bundles (1gb)... I followed the instruction on their so called customer service hotline 1100, the stupid voice machine informed me that I will be receiving an sms message once the process is completed... But until now I never get that sms notification! Until now I cannot use the sim card for internet access! I don't know what kind of service and operation they have but atleast don't leave their customers hanging... I am not getting anything from their side... I just hope they can atleast try to resolve this issue, otherwise... Their bad service will be circulated and i'll make sure that the filipino community will be well informed.
The complaint has been investigated and resolved to the customer’s satisfaction.
dear sir
i have also problem about 3g connected.14-11-2010 i have been recharge the money but i didnt get the connected.so i reqested to castomar service .my sim card [protected]
incorrect billing & false promises
I am have three connections with mobily postpaid. I needed internet connection. I called the customer care. They misled me into subsribing to the mobily internet unlimited bundle. When I calle d the mobily customer care, they promised me that they will resolve my issue. They needed time. They told me that the internet subscription is cancelled and I will get the charges waived off if they found out that I dint use the internet. When it was about a month and my repeated calling dint resolve my issue, they told me that its already under process and it will be resolved before the billing cycle. On the beginning of the next month they charged me again for more that 300 saudi riyals. They handed me over the complaint number and promised me that they will surely resolve my issue with 48 hours. Its more than two weeks now. My fone is barred and my issue still unresolved. Do the mobily people know what customer service and customer service attitude is? They are penny wise and pound foolish. They will surely save a few riyals by outsourcing thier customer service, but will lose customers. I am totally fed up of the service. My mobile number is 00966-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
obscene phone calls to ladies in india.
Ladies of my household in India are getting obscene calls from a mobily phone number from Saudi Arabia ( [protected] ). Plz. Do take some actions and punish the culprit behind this.
The complaint has been investigated and resolved to the customer’s satisfaction.
dedutct money
sir
i would [censored] to request you my mobile number is [protected] deduction money five riyals for services address: http://212.100.198.251/servlet/sscnt.listcnt?h-i=12796354&r-i=1280095154&op=123954 salem sayar services
please i want to cancal this services as son as possibley.
your trobley
thaks and best regards.
please i want to cancal this services as son as possibley i would [censored] to request you my mobile number is [protected] deduction money three riyals for services address: skill2thrill:http://mobi.skiill2thrill.com/mp/maxitext?uid=kbf4fi663v1clts
plssssssssssssssssssssssssssssss deactivate this service they are cutting my 5 saudi riyal every month my stc no is [protected] if this was not done i will stop using stc last i already complain to stc customer service but they never response
pls help me out thank u very much
My Number is [protected] ([protected]). Please could you STOP...STOP...STOP DEDUCTING money from ACCOUNT? I do receive some fictitious text messages to play some gambling games that I do not want neither do i understand them. The site is http://mobi.skill2thrill.com/mp/maxitext?uid=nh9splahtle1gp3. The moment I credited my account, a text message would come from this site, and £6 will be deducted from my account. This happened four times. This is not healthy.
I STRONGLY wish to UNSUBSCRIBE to any services I might have entered with you. Thank you in anticipation for you understanding and cooperation.
Hi,
I am receiving three messages (SMS) weekly from 6290 saying download from this link "http://193.126.233.67/iac/m3?sti=904&sub=139561987 " and upon receiving each message my account is deducted by SR3 per message and this is happening since 25-Dec-2009. I have not subscribed to any service, to the best of my knowledge and no one else use my phone. Since Dec-2009 I am struggling to deactivate services by visiting the website of Mobily and calling the customer service -
Mobily concerned people I want this to be stopped immediately.
kindly stop sms from this site pls
sir
i would [censored] to request you my mobile number is [protected] deduction money three riyals for services address: skill2thrill:http://mobi.skiill2thrill.com/mp/maxitext?uid=kbf4fi663v1clts
please i want to cancal this services as son as possibley.
un subscribe message from 6290
I am a mobily user please unsubcribe the message from 6290
Thanks and regards
PLEASE UNSUBRICE THE MESSAGE FROM 6290 I AM A MOBILY USER MY NUMBER IS [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm mobily users, please unsuscribe the message of 6422, everytime they my load.my # is [protected].
thanks,
unsubscribe from6422 n 636402
Dear Friend You are subscribe for wallpaper.to deactive type STOP WALLPAPER send to 616234
daily dectection 1.5 sr from my account
I got my mobily dilse plan under mobily services. Everyday 1.5 SR detected as last call cost. But I didnot make any calls to anybody.This happening every day. Kindly provides solutions for that. My mobile number is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
I got my mobily dilse plan under mobily services. Everyday 5 SR detected as last call cost. But I didnot make any calls to anybody.This happening every day. Kindly provides solutions for that. My mobile number is [protected]
daily deuction of sr 10 from
Sir
I am a customer of Mobily Phone services and my telephone number is [protected]. Daily i am loosing around SR 10/- from my pre-paid sim and receive a downloading website in Service Inbox fromthe below mentioned link without my acceptance. Many a times i personnally visited Mobily service center to cancel but in vain any one understands nor interested in solving the problem. Its almost 3 weeks i am a victim of this web site and if anyone can help me in blocking this website i would be very happy.
Following is the link to the website
http://193.126.233.67/iac/m3?sti-904&sub=144525505.
Kindly cancle the following website .
Regards
Roshan Ronald
The complaint has been investigated and resolved to the customer’s satisfaction.
I am having a Similar problem as above..Every day Iam deducted SR10 from my Mobily prepaid Sim..saying it is for using the Face book...
My mobile has no facilities to browse the Internet!
Unable to contact Mobily for solving the problem..
Where to go?
Emad`Omar mobile # [protected]
Mobily sucks, they will never attend any of your complains otherwise if they cancel the service they will not earn from you ilegally... I have been calling mobily hotline everyday for the past 3 weeks with the same complains but they will just tell you to call back again and again and again until you finally realize that it's not worth to choose mobily as your provider, instead it's better to shift to STC or Zain as the best option.
My mobile # [protected] is deducting 11 everyday if I informed to the Mibily centers nothing happend. They are telling everything is ok. Now Im not reloding more than 10 otherwise it will deduct 11 everyday. Further I"m receivg some service massages which i can not open. It is similer to the above.
If you need STOP the Deducting the Money
TYPE in Message STOP and send to 80232 for STC Subscribers
TYPE in Message STOP and send to 6239 for MOBILY Subscribers
TYPE in Message STOP and send to 706603 for ZAIN Subscribers
Actually the Deducting money from below this Website, when we are going on this site we are Entering Our Mobile no, after that Deducting the amount from our Balance on Every Recharge.
http://www.mozook.com/chickvid.aspx?ref=p125
Mohammed Aqueel
[protected]
I am a customer of Mobily Phone services and my telephone number is [protected] Daily i am loosing around SR 03/- from my pre-paid sim and receive a downloading website in Service Inbox fromthe below mentioned link without my acceptance.
Many a times i personnally calledd Mobily service center to cancel but in vain any one understands nor interested in solving the problem.
Its almost 3 weeks i am a victim of this web site and if anyone can help me in blocking this website i would be very happy.
i recived message that iwon 165 thousand pound this true or false my email stay_alive020@yahoo.com
prepaid validity date
Masalam! I was very disappointed to find out that the new validity days for sr10 prepaid load is only good for 3 days. Is Mobily going bankrupt? I cannot understand why Mobily is copying the system like in the Phils (ie Smart and Globe) which is ILLEGAL. I will not be surprised if mobily subscriber like me will switch to other network. WHOEVER think about this SCHEME should be FIRED right away. Its a BAD business move. Bring back the old scheme and our loyalty stay in Mobily. Have a good day. Shukran, Mashala!
The complaint has been investigated and resolved to the customer’s satisfaction.
this is for mobily prepaid users i am sharing my experience if any call come from 1100 talk arabic language. pl don't receive it if you are receive and press any button that is automatically subscribe offer even we don't want without our acceptance deduct some amount from our balance.there is no option agree and disagree.i went mobily office in yanbu there no response, after i argue with customer care rep and i say want meet manager after he do something and he told me you will get money back in 24 hours.like this cheating going on in mobily if you more than 50 or 100 call coming 1100 and by forcefully confusing us and deducting our balance.be carefull friends.
I am mobily user for last three years, my first connection ever in Saudi is Mobily and since from then I am using it. Its my surprise today 7 December 2014, that validity for SR 10 is only three days. Kindly bring back the previous policy of recharge validity.
yes this is really bad and SR30 card has validity only 10 days..
submitted iqama copy to retailer
i am bhawhuddin hamdulay want to bring to the notice of mobily cellular company that i purchased 2 cards on my iqama copy, the number are below [protected] &[protected]. please note that i have purchased these 2 numbers and they are operating. but i have given the copy of my iqama to retailer from bani malik area 3 behind al baik, falasteen street.
if the retailers use my iqama and issue other mobile cards on my iqama number than i am not responsible and take the retauiler to the task.
u can also mail me the details on my personal ID, [protected]@gmail.com.
i dont know i will get the reply from mobily dilse card service provider or not, i really i dont know as the customer service of mobily is too much weak.
Regards,
Bhawhuddin
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud in recharging mobily connect
yesterday I went to re-charge my mobily connect sim here in jeddah --near JAMEA, he re-charged and I came back to my house and get started my LAPTOP, with in one hour it stopped suddenly. I went to same office to-day-24/12/09, he informed me all the money (200 sr---5 GB ) has been finished. I want to know how it has been finished in one hour ?
The complaint has been investigated and resolved to the customer’s satisfaction.
I don't know but the attached photo is not showing up retrying again
It is possible with such high speed internet connection that is giving you 500-800 KB/s download. I think due to such complaints Mobily started to disconnect after each 1.93 GB of download. You can check your usage records from "internet connection records" check attached image
harassing call
Dear sir,
Since two weeks my family keep receiving obnoxious calls from a saudi cell number +[protected] in the late night or early in the morning, please trace this number and warn this man to refrain from calling.
I am hopeful that you will help me.
Thank you and regards,
D mathew
The complaint has been investigated and resolved to the customer’s satisfaction.
sir daily iam recieving messages from 6365 for each message iam loosing Sr.5, pls tell me how to unsubscribe from this. pls help me to get rid of these messages...thanx
please stop sending unneccessary links & deducting load from my account.
hi friends, I am masthan...u can dectivate this swrvises...type 'STOP TOP' and send to...616234.../6365... And another...6290.., , .type 'STOP WALLPAPER' to 616234...
sir daily recieving massagess from 6365 for each massage i am loosing sr. 5, pls tell me how to unsubscribe from this.pls help me to get rid of these massages. my mobile no=[protected]
sir daily iam recieving messages from 6365 for each message iam loosing Sr.5, pls tell me how to unsubscribe from this. please help me to get rid of these messages...thanx
Mohsin Iqbal
I am also having same problem. I am loosing everyday 15 to 20 riyals. I tried to contact Mobily customer care but no response. I think better to quit mobily. STC is having great service all over the Kingdom.
Well..I did complained several times about the same messages. I receive 3 messages from 6365 every Friday. In spite several complaints to Mobily Customer Care Department and visit to their outlets, they were unable to deactivate this service. I think that the sender of 6365 has intentionally blocked all deactivation.
deactivate the service of wall paper messages
Salaam alaikum,
Sir I want to deactivate the service of wall paper's, it is coming from 6290, by down loading the given link we get the wall paper from natta. For each message he is deducting 3 sr/- per message from my balance. So I want to deactivate or unsubscribe this service.
The complaint has been investigated and resolved to the customer’s satisfaction.
salaam alaikum,
sir i want to deactivate the service of wall paper's, it is coming from 6290, by down loading the given link we get the wall paper from NATTA. for each message he is deducting 3 Sr/- per message from my balance.so i want to deactivate or unsubscribe this service.
Pls DEACTIVATE/UNSUBSCRIBE me to welcome club wallpaper which i suddenly subscribe by clicking link to an I.Q questionaire, it deducted my load account every night its more than a cheater- ([protected]) my number, im awaiting for immediate action, reply to my e-mail for any updates. thanks
pls i need to UNSUBSCRIBE to the wall paper club which i suddenly subscribed by clicking link to the I.Q questioner, it deducted my load account every night. its more than a cheater- my number [protected] pls make an action immediately, thanks
i want ususcribes messege from 6290 plz action shortly
my mobile number is-00966 [protected]
if no action i leave mobily service bye
dear sir-
pleas deactive messege service from 6290
my mobile no-[protected] quickly plz
i need to unscribe khidma ejazulquran service from mobliy. i really sick of this service. kindly help me. Allah will reward u jaza -e- kher. thanks
hi i want deactivate the 6365 service from my mobile thanks my mobile number is [protected]
hi i want deactivate the 7990 service from my mobile thanks my mobil number is [protected]
deactivate all services from my mobile
Sir Please deactivate all activated services. I facing many problems
usb connect
Sir
To recharge my 1 GB Bundle connection I called mobily customer care on 06th sept 2009 and as per the direction of the customer service rep it has been activated and surprised to see this one as disconnected on 7th sept. I lodged a complaint. my complaint No. as
1-[protected] & my mobile no. [protected]. As promised, so far nobody from mobily has contacted me. As per the ads, I should receive the messages regularly for the recharge which I have'nt received any.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue. Mobily connect won't recharge. Its more then 3 weeks. I can't even get to customer service during day time. I am soo sad and disappointed. Problem I am facing is that I am not picking up any internet plan. Basically I depositied 200SAR for 5GB internet but the credit was finished in 15 mins and forget about getting refund I cant get customer service from 1100 number in English. Can anyone help me?
wifi sgnal, sulay area, near kudu
peace be with you, and may allah be with you, please rectify my problems with regards to wifi signal weak, i really need to be connected with my family in the philippines. my area location is here in sulay, exit 16 amid kudu and herfy establishments in the kingdom of saudi arabia, please help me, thanks so much
The complaint has been investigated and resolved to the customer’s satisfaction.
unreliable
I bought a Mobily Connect USB internet dongle some weeks back. After a week of near flawless performance, the service has rapidly deteriorated and is far from what was promised.
The transfer speed fluctuates greatly and disconnects completely when the dongle tries to link up to EDGE Mobily. Downloading anything that demands time and even a moderate rate of transfer is a complete waste of effort.
The "online" help is neither online or useful and Mobily customer service is up to the usual Saudi standard of completely inept.
I was initally impressed by Mobily - who seemingly offered a much more professional service to that of STC. I'm unhappy to say however that was just an illusion.
I would strongly warn anyone against Mobily Connect.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mobily Saudi Arabia Reviews 0
If you represent Mobily Saudi Arabia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Mobily Saudi Arabia complaint handling
-
Mobily Saudi Arabia Contacts
-
Mobily Saudi Arabia phone numbers11001100Click up if you have successfully reached Mobily Saudi Arabia by calling 1100 phone number 25 25 users reported that they have successfully reached Mobily Saudi Arabia by calling 1100 phone number Click down if you have unsuccessfully reached Mobily Saudi Arabia by calling 1100 phone number 9 9 users reported that they have UNsuccessfully reached Mobily Saudi Arabia by calling 1100 phone number+966 560 101 100+966 560 101 100Click up if you have successfully reached Mobily Saudi Arabia by calling +966 560 101 100 phone number 31 31 users reported that they have successfully reached Mobily Saudi Arabia by calling +966 560 101 100 phone number Click down if you have unsuccessfully reached Mobily Saudi Arabia by calling +966 560 101 100 phone number 31 31 users reported that they have UNsuccessfully reached Mobily Saudi Arabia by calling +966 560 101 100 phone number
-
Mobily Saudi Arabia emailsinfo@mobily.com.sa100%Confidence score: 100%Supportbusiness.sales@mobily.com.sa92%Confidence score: 92%sales
-
Mobily Saudi Arabia addressP.O. Box 9979, Riyadh, 11423, Saudi Arabia
-
Mobily Saudi Arabia social media
-
Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Mobily Saudi Arabia contacts
Recent comments about Mobily Saudi Arabia company
Sim card fraud
Teleco.com
1 review
Nextiva
27 reviews
OnTel Products
16 reviews
Rogers Communications
427 reviews
StarHub
214 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Saudi Mobily are thieves!