Modanisa
Reviews and Complaints

I returned 2 skirts in April and am still waiting for my refund. Every time I phone I am told that I will receive an email. I am also told that I have been reimbursed for one of the skirts but this is not the case, I have checked my bank account several times. Every time I email I am told that I have to wait 60 days for the package to reach the main warehouse. This has been going on for months. Reference number 8064418

Hello

Here is my case

I returned back 2 items from the order number 44944335

I received an e-mail saying that I've been refunded then I checked my bank account I found out that I've been refunded for only 7 £ however the two trousers I returned are £12.95 each

I understand that you need to keep £5.95 for the postage return fees but 12.95 are still missing

Please find attached the invoice and the return form

I complained before and you asked me to wait between 30 and 60 days, it's been more than 60 days and the problem hasn't been resolved yet

Hopefully, you fix this for me as I really get a very bad experience with Modanissa

Best regards

Leila

i ordered 17 items from modanisa 2 months ago, the expected delivery date was missed.
i cancelled the order, and it's been more than a month and the order is still not returned as Modanisa was supposed to contact the delivering company.
the delivering company Aramex still has no information about returning the order
i called modanisa several times and they keep telling me wait until we receive the order, and we will repay you within 14 days
this has been the worst experience ever, i'm never ordering anything from modanisa
they're not professional, not confidential and worse, they don't respect they're customer's time and money

Hallo, I was looking forward to use my new ordered slipper. However, it was delivered in a bad condition. There are three different blue ink lines and a dark spot. This is very disappointing to me as a usual customer of Modanisa. Moreover I needed such an item urgently during my vacation time starting next Friday.
The skirt was deliveted without pachaging in the box with with the shoe boxes.

I would kindly ask Modanisa to replace it and cover all related costs or comparable alternative soluation.

Thanks in advance for a proper response/treatment.
Dima
P.s: more photos can be provided on demand per email.

Hi my name is Sara Al hendi, address Alghadeer Compound/Waterfall Court 9/C16_1 G03. TR identity number [protected].
I have ordered some clothes from modanisa which is a good company that I'm used to order from. My order number is [protected], I had to receive 6 items but unfortunately I have received 5 only, the missing item code is [protected](black maternity pants LC Waikiki).
While it's mentioned and it's price is paid in the receipt.

Hello,

I can see through the complains that I am not the only one acquiring about my shipment. I made an order on the 22nd of May for Eid and the advertisement stated that it will arrive before June 3rd! I am still waiting on an update, I called the customer service line and sent me the email below:

"Due to reduced working schedules of our shipping partners and customs offices during the Eid break, our couriers may experience some unexpected delays and delivery of your package might take slightly longer than usual."

I called UPS, and they said they haven't received anything from Modanisa!

Where is my order?!

Please help me resolve this as soon as possible.

Order # [protected]

Salam, i just want to ask when will my order will be deliver? When i track my order, showd there freight shipped... Yet, I've haven't recieve anything.. I ordered since may 17 2019.. I was expecting to receive my order before eid..
So please I need to know when they could deliver into our hostel here in Madina Maternity and Children Hospital, Madina Ksa

I made order by modanisa and waiting for it then i found my order([protected]) cancelled, coustmer service call me and told me that proudacts which i ordered it out of stock so they cancelled my order from them selves although at a time when i choose products it was available in website and he That is so bad website not trusted . I made order from alot of website no one make this things it is my first and my last .
Note that : he told my to order from website but price of products was different because I bought at sale and not give me choices to order by the old price which in sale .

I made two orders consecutively from the modanisa app on my first time. I got a email saying both orders have been delivered but nothing was delivered to my address. It's such a waste of money and I can't believe I was scammed by them. Customer service hasn't been much of help and I'm still struggling to get this resolved. It's very upsetting and disappointing. Reading all the reviews for this website makes me wonder if this matter will be resolved at all. They are looting people's hard earned money. Please be extremely cautious of this website.

Extremely bad customer service and poor attention to customer complains. Application of online shopping is misleading the customer and it didn't give mention of customs fees despite modanisa team is fully aware about it. I made my order and paid by credit card on 11 jan2019 but mu purchases didn't reach up to date due to being stuck at customs. Modanisa customer service were very rude and not helpful. Info of customs was not mentioned at time of cheking out the basket. I refused the shipment since more than two weeks and my money didn't credit back. I called call center and raise complains over emails several times but unfortunately without any response or fruitful action

I haven't received my shipment yet. They deal with the worst company ever in delivery which is ups. I ordered online from canada and still have not got it and the delivery company they mentioned that they attempted to deliver but could not find me. Although I was there at home. They stuck a note on my door first day and second day they mentioned they missed me and third day so funny cannot the address or the person which me. Who chose that company to send me shipment it is you not me. I called customer service to explain and ask for refund they said will open a case and refund within 14 days which is so unacceptable and unprofessional. They either send my shipment now or refund me now. Shipment issue is their issue not mine. I should receive it on my door if missed me keep on my door as all professional shipping company do.

What a shame! I called your call center on october 30th from [protected] and the guy assured me i will get a refund if i email you the pictures. I sent an email, no reply ofcourse until now, and a call center supervisor called me maybe a week after my call to ask me about my complaint and he assured me that it will be solved!
Do i have to call and shout and threaten to call your ceo? Or do i have to post these picture all over the social media? I have many social media influencer friends who can repost it to around 20 or 30k in 30 minutes.
Your loss!

I wish I can gave you no star at all, I have been waiting for nearly three months to get my money back but no one even contacted me to say sorry for the delay. I had to return my order I had to call customer service to ask about my refund many many times and every time they gave me different answers:we have received your order but we need to send it back to Turkey! than we didn't receive your order ( I don't know the truth) !We will open a case for you, the financial department is dealing with your case, we will tell our manger about your case and will contact you soon ...no one contact me until now.
I am really so disappointed with this company, I will never ever buy anything from you again and you have to send my money back.

Ordered a white polo neck dress but received totally something different in the form of a vest. Made several attempts to call them and all am served with is a lie. Am told I would be contacted on how to return the dress and till date nobody has called me. Am so disappointed because this dress is supposed to be used for an upcoming occasion. Very awful personnel and business with them is hell. I will never buy from them and will not recommend anyone to this company. In other words I think they just don't want to change or make a refund. If I don't hear from them I will take this to the next level, this is just a scam.

Hi

I wish to state that I am a unhappy customer I sent the below email on the 10th July and am still awaiting response please look into this matter if you are a company that values customer service as so far I am not a happy customer

Hi order no [protected]

[protected] returned

[protected] returned

[protected] returned

I have not recived a full refund only £20.71 when in fact the full cost of returned goods is 39.67 and I am still owed £18.96 please could you look into this and advice why £18.96 has not been refunded

It is now the 7th August and I have not received any information as to why the full refund was not given only that it has been forwarded to the relevant department but their contact details can't be given this is my first order with yourselves and I have to say I have not been impressed with your responses or handling of this matter.

Regards Mrs Khalifa

Ticket # 5018332
I agree with everyone here. This conpany has worked hard on marketing to lure people to buy their products. Their clothes are nothing like what you see on pictures! All made too small and full of defects. Once they have your money they don't care about you anymore. They make it so hard to process a return. Although I sent them all the information they requested, including pictures, codes and description. Now they are asking for pictures with measuring tape! Why didn't they ask for it the first time, after I have packed everything back in its package! We don't have time for such non sense! For big items, they said they might not match the measuring chart! This is a joke! Plus I had to pay $50 for costum fees! They should return all my money with an apology since their products all failed to match the description. How will they meey Allah! We should all make sure to spread the word all accross social media and networks. This is our weapon against such corrupted companies making loads of money through ripping people off! Let's hit them where it hurts, their reputation. I don't want to see the same thing happen to more victims!

ORDER NOT RECEIVED but it say's on the app that my order has been shipped. But I did not receive anything yet. My order no is #[protected]. I am a united state customer. I am trying all means to contact the company, but they just dont care about their customers. I humbly request you to ship my order or return my money back! I wish I never spent my money here... :/

Very disappointed with this company
I have shopped from them last year and they where ok, I bought white pants that I liked and fits perfectly last year so I decided to buy another pair of the exact same pants and brand and same size except I wanted a blue one and oh boy they were huge although it's says size 40 but these are clearly 44
Also I have orderd 3 shawls 2 of which where wrong color infact one of them was wrong brand
Also ordered 2 hats one of them should be pink they sent me navy blue.. The worst thing is that they do not respond to emails I have sent 4 emails in the past week and no response what so ever and the phone number they have on the website doesn't even work, I used to recommend them to friends and family but no more and i'm gonna dispute my order from my bank

I bought a shirt (brand Refka) on May from your website along with another clothes. It arrived today June 7th. I opened the package and the shirt had several stains in grey on the front and along the button line!.. and was clearly WORN before! It had the smell of sweat on the underarm area and also smelled of deoderant there! What kind of company sells used clothes as new! This is definitly the last time I order from Modanisa and I will tell all my friends about this experience!

Dear Customer Support Team,

Good evening from Tokyo, Japan. My name is Awal Hosen and my Order No is [protected]. I ordered Green Floral Fully Lined Crew Neck Muslim Evening Dress, Product Code is 411170. I just received the parcel now. Upon checking the Package I found Pink color Floral Fully Crew Neck Dress which is completely different.

I have called customer Support regarding this issue. I bought it to gift someone and I want Green color Floral Dress to be shipped before June 10th due to the Ramadan.

Would you please let me know the procedure and expedite the shipping process?

Best Regards,
Awal Hosen