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I had an absolutely horrible experience with Monster Reservation Group, and I want to warn others to stay far away from this company. What was supposed to be a celebration of my 10-year anniversary with my wife and kids turned into an infuriating nightmare.
On December 3, 2024, I was offered a 4-night, 5-day vacation package at the Country Inn & Suites by Radisson in Gatlinburg, TN for $298.66, with a promise to receive $150 back after attending a 2-hour timeshare presentation. I was told to wait 24 hours for a confirmation email before booking any flights or arrangements.
After 35 hours of silence, I had to call them myself. I spoke to someone named "Tank," who told me the reservation was actually for Pigeon Forge, not Gatlinburg. He also charged me $135.16 without my authorization using my credit card! Despite my objections, I had to wait until the next day to resolve this.
When I called back on December 5, Diana (the supervisor) assured me everything was confirmed and promised a refund for the unauthorized charge. She also guaranteed I’d receive my confirmation email that day. Fast forward to December 9—no confirmation email, no refund, and now I’m told Diana doesn’t work there anymore. Instead, I was given another guest services number where I had to start over again with someone named Ben Denton.
Ben assured me the refund was processed, but guess what? I checked my credit card and saw ANOTHER unauthorized pending charge for $135.16! Later that day, I got a call from Kyra Kreisler, who informed me my reservation was canceled altogether because they didn’t have availability for the tour.
So, after days of frustration, unauthorized charges, and empty promises, I have NO trip, NO confirmation, and my money is tied up. This company has caused nothing but stress and disappointment.
Monster Reservation Group is unprofessional, unethical, and untrustworthy. Do yourself a favor and avoid them at all costs. I am demanding all my money back and that my credit card information be removed from their system immediately.
🚩 DO NOT BOOK WITH THEM. 🚩
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What Monster Reservation Group does is plain and simple fraud. Contact your credit card company, and contest every single unauthorized payment. That would be evidence of deceptive practices. Request a refund, and prevent them from charging you again. Report such activity to the Federal Trade Commission (FTC) and to your state’s consumer protection agency. Don't let them steal your money or spoil your anniversary plans – take legal and financial measures to strike them back when it hurts the most.