Monster Reservations Group’s earns a 1.2-star rating from 45 reviews, showing that the majority of travelers are dissatisfied with booking experience.
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Unethical company
This company is running a scam, not delivering on what is promised. I bought a nation package from them where they promised vacation stays in their properties all around the country for a one-time charge of $200. We have tried to book the "vacation" on a number of occasions and they have either not had a place in the city we wanted to travel to or had no availability. Recently we booked a trip to Tampa. Lady luck was shining on us, or so we thought. They confirmed the travel dates after we had to pay an additional refundable deposit of $150. I confirmed with the agent who told me that the amount would be refunded whether when I travel or if I cancel 7 days prior to travel. They did not confirm the hotel at that time - just travel dates. I got confirmation letter with the name of a 3-star hotel that was not in Tampa, but out in Treasure Island. The property was not of the quality they had promised. The fun continues. When I called to cancel my reservation with over 2 weeks to go, they told me the fee was not refundable. After escalating the matter, they told me they would cancel the booking, but hold my $150 as a credit until my next trip. I asked to speak with the agent who I had spoken with, but he was not available on the 2 occasions I called and neither has he responded to my email or called me back.
At this point in time, I am not certain that this group can deliver what they promised and I would therefore like to get my money back - the $150 "refundable" deposit and the $200 program fee.
Do not call
Been on Do not call list since 2018 they called with information fishing for past travel I have done but I know for FACT that all travel I have done has not been even remotely connected with them. This complaint is apparently to short so just added comment the sales guy was rude in response to my inquiry as to why he had called where they got info and what company he was with so I called back to get name of company but my issue isn't with the rep it's about company. Check the registry
total deception
I received a call from Monster Reservation group on 12/28/19 nomarly I just reject their calls but l been wanting to give my family some amazing memories. I decided to listen to what they had to offer . If it sounds to good to be true thats because it was i was talked into a 298.00 package more than 27 days of travel . I called 90 days in advance to book a...
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Overview of Monster Reservations Group complaint handling
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Monster Reservations Group Contacts
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Monster Reservations Group phone numbers+1 (844) 648-2229+1 (844) 648-2229Click up if you have successfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number 0 0 users reported that they have successfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number Click down if you have unsuccessfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number 0 0 users reported that they have UNsuccessfully reached Monster Reservations Group by calling +1 (844) 648-2229 phone number
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Monster Reservations Group emailssupport@monsterrg.com100%Confidence score: 100%Support
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Monster Reservations Group address4503 Socastee Blvd Unit C, Myrtle Beach, South Carolina, 29588, United States
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Monster Reservations Group social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all Monster Reservations Group contacts
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have fun getting that i m going thur the same exact thing with them never get what you want when you want