Monster Reservations Group review: Customer service/support

This is by far the worst company I have ever dealt with, They never tell you the same thing twice, they have multiple phone numbers so you dont know who you are talking with. On 7.2 I called what I thought was Monster Reservations to book a trip against the 3 that I had purchased as a package 2023. The rep was very patient and helped me with the reservations for 2 destinations. He quoted an amount that he said would be charged to my credit card. When asked if there were any additional charges that I did not know about he said NO. My card was charged $500 above the prices quoted for each booking and member ship for an additional fee that I did not want or ask for. When asked if there were to be any additional charges at the destination he said only tax that would be 10-20 a night. I have nothing except the reservation, no receipt, no transcript of transaction which I find horrible business.

When I emailed the rep three times for some sort of communication on all of this I received no response. When I called for an explanation of the extra charges I was told something about hotel charges that I still dont understand.

The bottom line I was lied to. I want a detailed receipt for the money charged I have a transaction number of the transactions no idea how to reference. I am a senior that does not have money to throw away. I trusted and that trust was abused. Please someone address these concerns,