Moon Magic
Reviews and Complaints

I bought the supernal necklace with a moonstone from Moon Magic for my girlfriend six months ago. We were both excited to receive it and she wore it almost every day. However, one night while we were in bed, the moonstone simply fell out of the necklace without any warning. We were both disappointed and confused as to why this happened. We checked the necklace and there was nothing bent or broken. We contacted Moon Magic about the issue and they denied responsibility, claiming that it was natural wear and tear.

We were disappointed with their response as we expected better customer service from a company that claims to sell quality jewelry. We felt that the necklace was defective and should be replaced under warranty. However, Moon Magic refused to replace it and instead implied that it was our fault for damaging the product we paid for. They didn't even ask for pictures to show who was really at fault.

This experience has left a bad taste in our mouths and we would not recommend Moon Magic to anyone. If you don't want to waste your money on cheap jewelry that falls apart, then don't buy from Moon Magic. They don't care about their customers or honoring their warranty, they only care about your money. It's disappointing to see a company that claims to sell quality products treat their customers this way.

To make matters worse, Moon Magic has removed their contact phone number so customers can't even call to voice their concerns. This shows that they don't want to hear from their customers and are only interested in making a profit. We would advise anyone looking for quality jewelry to look elsewhere as you won't find it with Moon Magic.

In conclusion, our experience with Moon Magic was disappointing and we would not recommend them to anyone. If you're looking for quality jewelry that will stand the test of time, then look elsewhere. Moon Magic's products are cheap and their customer service is even worse. Save your money and buy from a company that cares about their customers and stands behind their products.

I was really struggling to decide what ring to get for my girlfriend. I kept going back and forth on the website, trying to make up my mind. Finally, I thought I had it all figured out and placed my order. But, as it turned out, I had accidentally selected the wrong type of gold. I was pretty frustrated with myself for not double-checking everything before I hit the final button.

I thought it would be helpful if the website had a page that listed all the specifications of each order before you made it final. Maybe they already have something like that, but I didn't see it. Anyway, I decided to reach out to the company and see if there was anything they could do to help me out.

To my surprise, they got back to me really quickly. I explained my mistake and they told me that I could send the original ring back and they would replace it with the one I actually wanted. I had to pay for the shipping to send the first ring back, but I figured that was fair since it was my mistake.

I was a little skeptical that they would actually follow through on their promise to replace the ring, but they sent me emails every step of the way to let me know what was going on. It was really helpful to have that kind of communication, so I knew exactly when to expect the replacement ring.

After about a week or so, the new ring arrived. I was really happy with it and I hope my girlfriend will be too. She actually picked it out herself, so I'm pretty confident that she'll like it. Overall, I was really impressed with the customer service I received from Moon Magic. They were really helpful and responsive, even though the mistake was my fault. If you're thinking about buying from them, I would definitely recommend it.

I recently made a purchase from Moon Magic on November 28th, 2021, for a total of $634.00. My order arrived on December 3rd, 2021, but unfortunately, I was disappointed with the products I received. The stones did not have the same shine and luster as they did in the online photos. As per their policy, I contacted Moon Magic to initiate a return.

On December 6th, 2021, I received a response from a customer service representative named Inna. She asked me for the reasons behind my return and which products I wanted to send back. I followed the instructions provided by Inna and shipped the package back to Moon Magic at my own expense. I provided the return tracking number on December 7th, 2021, and the package arrived at their warehouse on December 10th, 2021.

Inna informed me that I would receive my refund within 30 days. However, it is now January 10th, 2022, and I have yet to receive my money back. Despite following up multiple times, I am always told that the warehouse has not yet checked in the package. As a customer, I am not a bank and I want my money back. It is not my fault that there seem to be issues with their warehouse, and I am not willing to wait over a month for a return that I have made according to instructions.

I understand that there are currently supply chain issues globally, but there should be some sort of customer service in this situation. It is not fair to punish a customer for your own warehouse issues. As a result, I am disappointed with my experience with Moon Magic and would not recommend them to others.

I recently made a purchase from Moon Magic and while I wasn't blown away by the items, I felt they were worth the price. However, I had my eye on a beautiful necklace that I added to my Christmas wishlist. My boyfriend was sweet enough to get it for me and I eagerly opened the package on Christmas day. Unfortunately, what I received was not what was advertised on the website. The moonstone on the necklace was cloudy and lacked the beautiful "flash" and color that I had seen in other moonstone pieces I own that cost half the price.

After reading reviews on the website, I realized that I wasn't the only one who had experienced this issue with the exact same necklace. I reached out to customer service and was put in touch with Marlene. She asked me for photos twice and only responded when I prompted her. I just wanted to return the item for a full refund, but it seems like they are making it difficult for me to do so. I emailed customer service on Christmas day and received a quick response, but now I haven't heard back from them and it's already the New Year. It's disappointing to not have a Christmas present and to be dealing with such poor customer service.

I have attached photos to this review to show the discrepancy between what was advertised and what I received. The first two photos are from Moon Magic's website and the third photo is what I received. As you can see, the stone on the necklace I received is just a cloudy white rock. It's clear that the item was grossly misrepresented.

UPDATE: Moon Magic reached out to me and asked for additional photos of the product to "show the team" as if this issue was up for debate. I provided more photos, including one that showed the necklace next to an authentic moonstone ring that I purchased from a different vendor. As you can see, the authentic moonstones have a beautiful flash that shows up in photos, while Moon Magic's product does not.

UPDATE #2: Moon Magic offered me a replacement necklace, but it was even worse than the original. The stone had a huge crack in it. I requested a refund and offered to return the products. I will update this review if they comply. It's frustrating to continue to see advertisements for Moon Magic with the necklace I supposedly ordered, when there is such a huge discrepancy between what was advertised and what I received. The replacement necklace is shown on the right in the photo, next to an authentic moonstone ring purchased from a different vendor to show the difference.

So, picture this - I was getting ready to propose to my lady and I ordered a two-piece set from Moon Magic a whole month before the big day. Let me tell you, I was excited about this company. Now, my lady is not one to care about expensive jewelry, so I was confident that she would be happy with a ring from Clairs. But, I wanted to make it special and decided to go for the Moon Magic set.

I spent almost a month emailing and tracking my package, but the ring never arrived on time. I had to move the proposal date, even though I had already prepared everything. It was a bummer, but I was still hopeful.

A week later, the rings finally arrived. I was relieved and excited to see them. However, I didn't have time to inspect them until I was in the restroom at the hotel. At first glance, the ring looked well-shined but very thin. I put them in the ring box I also ordered and off we went.

During the proposal, everything seemed to be going well. She said yes, and everyone was happy. However, things took a turn when my lady noticed a crystal gem fall off her ring while we were having dinner with our friends and family. It was a huge disappointment, and I could see the sadness on her face. Her friends even smirked at her, which made it worse.

Everyone asked me where I got the ring from, and I had to tell them - Moon Magic. I had three options - return the ring, buy another one and pay the difference, or get a new one. I chose the third option, and they said they would be happy to help. However, they charged me $4 to expedite the shipping to our new address. I was not happy about that, but I had no choice.

If it were my company, I would have made it right and shipped it out without charging anything. But, that's just me. My advice to anyone considering Moon Magic - move on! We have since moved on from that memory, and another company has stepped in with much more support, quality, and integrity. We are now happily married, and my lady gave the rings to my brother's daughters, who were thrilled.

Sometimes, the darkest moments can turn into the funniest and brightest moments one day. Thanks, Moon Magic, for being my most memorable moment, even though it was not a good one.

Moon Magic is a website that offers a variety of jewelry pieces for those who enjoy the mystical aspects of moonstone and other moon-related gems. However, my experience with the website has been less than satisfactory.

I eagerly visited the website and decided to order two necklaces for $220. I was excited to receive my purchase and eagerly waited for the shipping confirmation. Unfortunately, I was told that the company had no information about when my order would be shipped. After several days of waiting, I decided to cancel the order.

To my surprise, the company offered me a discount to change my mind and continue with the purchase. I declined their offer and firmly stood by my decision to cancel the order. However, to this day (which is more than two weeks now), I have not received any response. I have sent five emails to the company, but I have not received any communication back. This unprofessional behavior is unacceptable and reflects poorly on the company's customer service.

I advise potential customers to be wary of ordering from Moon Magic. My experience was very disheartening, and I have read similar reviews from other customers. I urge you to consider purchasing your jewelry from another, more reliable source.

As an update, I must add that Moon Magic did eventually refund my order, resulting in an increase of my rating from one star to two stars. However, this late gesture does not excuse the negative experience I had during the process of purchasing from this website.

Moon Magic is a beautiful site filled with stunningly crafted jewelry pieces. However, one user's experience with their rings did not quite hit the mark. They received a ring from their partner, but it wasn't long until the first set of gems fell out. When they contacted Moon Magic to ask for help, they were only offered the same ring as a replacement or one of equal value. Unfortunately, the second ring suffered the same fate, leaving the user feeling frustrated and disappointed.

In an effort to give the company the benefit of the doubt, they opted for a third ring, even paying extra for the difference in price. However, this ring also ended up losing its gems, including its main stone. The user emphasized that they are not harsh on their jewelry and have never had issues with rings from other companies like Pandora. They noted that while customer service was quick and friendly, they would not recommend Moon Magic jewelry to others based on their experiences.

Despite this negative review, it is worth pointing out that every experience with a company can vary based on personal factors such as wear and tear, manufacturing issues, and more. It is always recommended to read reviews from multiple sources and consider all options before making a purchase.

I am deeply disappointed with my recent experience with Moon Magic. As a repeat customer, I was so pleased with my first purchase from the website. However, when I reordered the same ring after it was stolen, I received a damaged product. The ring arrived with several missing diamonds and unsightly black spots all over it. To say that the ring looked terrible would be an understatement.

Naturally, I contacted customer service to make them aware of the issue and sent pictures of the damaged ring as evidence. They promised to issue a replacement, and I was hopeful that this time, I would receive a product in pristine condition. Unfortunately, my hopes were dashed when the replacement arrived- it was just as damaged as the first one. This is unacceptable, and I am forced to conclude that Moon Magic is not inspecting their items before sending them out to customers.

What is even more frustrating is the fact that Moon Magic has increased the price of this ring from $49 to $99. Considering the damaged state of the rings I received, I don't believe they're worth more than $7 at this point. It's clear that Moon Magic doesn't seem to care about its customers, which is a shame because as a repeat customer, I had faith in them.

In fact, I'm so dissatisfied that I won't be shopping with them again. I'm also dismayed to think that my soon-to-be brother-in-law recently ordered a ring from Moon Magic. I hope that he doesn't have to go through the same ordeal. While Moon Magic has a beautiful collection of jewelry, their business practices leave a lot to be desired. I would not recommend shopping here to anyone.

I have attached pictures of the original ring I received as well as the replacement that was just as damaged. Please see for yourself the poor quality of the products that Moon Magic is sending out to customers.

Moon Magic Jewelry has been on my radar for a while now due to their stunning collection of jewelry that catches the eye, and I was particularly taken with their rings. I had a particular ring in mind that I just had to have. So, when a friend recommended Moon Magic to me saying that they had purchased a necklace for a mutual friend last Christmas and had a great experience, I was even more excited to make a purchase.

Fast forward to July, when my boyfriend bought me the ring I had been eyeing for our 3-year anniversary. It was stunning, and I wore it occasionally and even to work (I have a work-from-home desk job). This week, I wore it out to my chiropractor appointment and then to the pharmacy. That's when I noticed that one of the side stones was missing! I was absolutely devastated.

I reached out to customer service at Moon Magic, and I was promptly informed that there was only a one-month warranty on their jewelry. I couldn't believe it! I had been wearing the ring for just six months, and I hadn't been rough with it or caused any damage to the prongs whatsoever. Their offer was a mere 10% discount on a new ring, which would mean I'd have to spend more than $100 again for a ring that wouldn't even last six months? I was not impressed, to say the least.

I loved that ring so much, and it breaks my heart that it didn't even last a year. I can't in good conscience recommend Moon Magic jewelry to anyone, and I'm extremely disappointed in their lack of quality control and customer service. I expected more from a company that touted such stunning pieces of jewelry, but unfortunately, my experience has left me feeling otherwise.

Moon Magic has simply blown me away! Although I had high expectations before ordering, this company has exceeded them in every possible way! I purchased the stunning Moon Shell Necklace in Silver, the Flora Necklace in Gold, and the Gloss Necklace in Rose Gold. As soon as I laid my eyes on these products, I knew that they were the ones for me! And it was no surprise when I received them that they looked even more gorgeous in person.

However, I did notice a slight defect in my order, and I decided to email customer service about it. They were incredibly responsive and prompt in getting back to me. Their customer service was truly exceptional. I had the great pleasure of interacting with Marijana, who was extremely understanding and friendly. I explained the problem to her and included some pictures to visually illustrate the issue. And within moments of our correspondence, she had rectified the problem for me! I was absolutely thrilled with my experience with Moon Magic.

When my package finally arrived, I was MORE than happy with my products! They were everything I could have wanted and more. It's so rare these days to speak to a company that values its customers as much as Moon Magic does. It was truly refreshing to have such a positive experience with a brand. I'm also thrilled to know that with each piece of jewelry sold, Moon Magic plants one tree. It's great to know that my purchase will make a difference in the world.

Overall, I would give Moon Magic a solid 10 out of 10! I would definitely shop here again, and I would recommend this wonderful company to all of my family and friends. The quality of the product and the customer service simply cannot be beaten! Thank you Moon Magic for such an amazing shopping experience!

I recently had the pleasure of purchasing a stunning "Moonstone Ring - Harlow" from Moon Magic as a surprise gift for a dear friend of mine. From the moment I received the ring, I was enamored with its beauty; it looked just like the images displayed online. However, when I presented it to my friend, we discovered that the ring size was just a bit too small.

Not wanting to give up on such a perfect present, I immediately contacted customer service to see about an exchange. Within a short time, I was put in touch with Anna from their team, who was an absolute dream to work with. Despite my experience in the customer service industry for over 14 years, I was blown away by Anna's professionalism and dedication to resolving my issue.

She responded to my emails in a timely manner, providing clear and helpful information on how to make the exchange process as smooth as possible. Anna even followed up later on to ensure I had received the new ring and that it met my expectations, which it certainly did! The ring looked even more breathtaking than the original one, and my friend was overjoyed with her new piece of jewelry.

I must admit, I was initially hesitant about buying from Moon Magic since I hadn't heard of them before, but thanks to Anna's exceptional assistance, they have won me over as a loyal customer. I can't thank the Moon Magic team enough for the wonderful ring and for the unsurpassed service that Anna provided. I highly recommend this online retailer to anyone searching for high-quality jewelry accompanied by top-notch customer support. Looking forward to my next purchase with them!

As a first-time customer of moonmagic.com, I was excited to try out their collection of moonstone jewelry. However, I was hesitant due to the price point. Nevertheless, I decided to take the plunge and purchase a piece that caught my eye. Here's my honest review of my purchase.

First and foremost, I have to commend the quality of the metal used in the piece. It's absolutely wonderful! The item is dainty, which I wasn't expecting, but it looks beautiful when worn. However, what disappointed me the most was the cut of the stone itself. Unfortunately, the shaping of the stone is not straight and the two points at the bottom of the piece do not line up. Honestly, it looks a bit off when worn and I was quite let down when I noticed this detail.

Also, I was hoping for more of the signature blue hue that moonstones are known for. Unfortunately, my particular piece didn't have as much blue as I was hoping for, except for one angle that didn't show as often as other sides of the piece. Please note that this can vary and may not apply to all pieces, so I suggest you keep this in mind if you are looking to purchase something similar.

In general, I wish that there had been more quality control before the product was shipped out. While it's understood that moon magic does carry rough-stone items, the jewelry piece I received should not have had any flaws in its shaping. Therefore, while the metal quality was great, the inconsistent shaping and lack of visible blue hue in the moonstone did put somewhat of a damper on my overall experience.

Overall, I'll give my purchase a 3.5 out of 5 rating. For those who don't mind the price or the potential imperfections, moonmagic.com may still be worth checking out their unique and magical jewelry collection.

Moon Magic is an online retailer that sells opal and moonstone jewelry. While their products are visually pleasing, their quality and customer service leave something to be desired. Recently, a customer purchased an opal ring that turned black in under two days, causing her finger to turn green and swell. Despite this, the customer is unsure if the opal is even real, raising questions about the company's stone sourcing.

In addition to the questionable quality of their products, Moon Magic's customer service seems to be lacking. When the same customer requested a refund for a previously purchased moonstone ring due to its plastic appearance, the company took two days to suggest an exchange instead of a return. Despite the customer insisting on a return three times total, Moon Magic seemed to be unable to process the request correctly. It is worth noting that the customer paid for two-day shipping and lives in Florida, so she was well within the 30-day return policy.

It's not all bad news, though. The customer also shares that she has purchased other jewelry from Moon Magic that has held up well. Specifically, a rose gold partner band has not tarnished even after repeatedly being showered with. Another partner band, purchased at the same time, still looks pretty although the silver may have dulled slightly.

Overall, the customer gives Moon Magic a 2 out of 5 stars rating, with mixed feelings. The retailer has offered to send a replacement for the faulty opal ring, but the customer is hoping that the company will do better this time around. She humorously states that the third time is a charm, hoping they "get it" right. If Moon Magic intends to recover this customer's business, they will need to address their quality control and transparency issues.

I recently purchased the bundle of the Nymph ring and Sovereign band from Moon Magic and I am absolutely in love with it! I had never seen moonstone in person before and it was such a treat to finally add it to my jewelry collection. The stone looks just like a relative of opal and is absolutely stunning! I cannot express how happy I am with this purchase of mine. While the wait for my package was a bit long, taking about a month in total to arrive in Canada, it was well worth it in the end.

Initially, I had ordered size 5, but realized that I needed size 5.5 and had to exchange them. It took an additional two weeks to receive my newly sized rings, but their customer service was amazing and quick to respond to my inquiries. They quickly exchanged the items with no hassles whatsoever, only requiring me to pay for the shipping back to them. They sent the items back to me with no extra cost involved.

I do recommend going up a size if you're in between sizes as well, at least in my case. Size 5 was too small for me but size 6 is slightly loose on me. However, I still absolutely adore my Moon Magic rings and they are certainly staying put.

It is a risk when purchasing anything online, as items may or may not fit, so just be aware of that. Additionally, waiting times can be a bit long, especially if you're outside of the United States. They send packages through DHL, but customs and processing times vary, which is not up to Moon Magic. Nonetheless, be patient, and trust me, it's worth it. The quality and design of the pieces are simply stunning and not at all cheap-looking. They are very well-made and definitely catch people's attention.

Overall, I had a great experience with Moon Magic and I will be adding more pieces to my collection in the future. However, an area of opportunity for Moon Magic would be to offer half sizes, which I think would be ideal for many customers.

In summary, if you're looking to add some stunning, unique pieces to your jewelry collection, look no further than Moon Magic. The quality, design, and customer service are all worth the investment.

I recently ordered a ring and earrings from Moon Magic's website on December 28th, but unfortunately, I have not received them yet. However, given the current situation with COVID and the holiday season, I understand that there may be a delay with shipping. I was initially able to track my order as soon as it was dispatched, but the tracking remained stagnant for weeks, showing only the message "En Route". To my dismay, when I checked the tracking status a few days ago, the status read as "Cannot be located," leaving me with no information about my order's whereabouts. I immediately called DHL, who informed me that such shipping failures have previously occurred with orders from Moon Magic, so I contacted Moon Magic's customer support team to resolve this issue. However, I haven't received a response yet.

The lack of communication regarding my order and the reviews I read regarding the quality of the jewelry and customer service has left me apprehensive about ordering from Moon Magic in the future. However, I am hoping for the best and trying to remain positive, since this is my first time ordering from their website. Even though I'm not convinced that I will receive my order, I don't want to leave a bad rating because I haven't had any issues with the company before, and I'm hopeful that they will look into the query for me.

Fortunately, on January 26th, a member of the Moon Magic team apologized for the delay and promised to look into the matter for me. This response was reassuring and gave me hope that I would receive my order. I waited a few more weeks, and then on March 22nd, I spoke with a wonderful customer support representative named Nena, who kindly arranged a new order for me and ensured that it would be delivered quickly. To my delight, my items finally arrived, and they are simply gorgeous. They are smaller than I expected, but that is okay. The jewelry is stunning, and I hope that it will last a long time. I'm overjoyed that the issue got resolved with the help of Nena.

Moon Magic is a website that offers a variety of jewelry pieces for those who enjoy the mystical aspects of moonstone and other moon-related gems. However, my experience with the website has been less than satisfactory.

I eagerly visited the website and decided to order two necklaces for $220. I was excited to receive my purchase and eagerly waited for the shipping confirmation. Unfortunately, I was told that the company had no information about when my order would be shipped. After several days of waiting, I decided to cancel the order.

To my surprise, the company offered me a discount to change my mind and continue with the purchase. I declined their offer and firmly stood by my decision to cancel the order. However, to this day (which is more than two weeks now), I have not received any response. I have sent five emails to the company, but I have not received any communication back. This unprofessional behavior is unacceptable and reflects poorly on the company's customer service.

I advise potential customers to be wary of ordering from Moon Magic. My experience was very disheartening, and I have read similar reviews from other customers. I urge you to consider purchasing your jewelry from another, more reliable source.

As an update, I must add that Moon Magic did eventually refund my order, resulting in an increase of my rating from one star to two stars. However, this late gesture does not excuse the negative experience I had during the process of purchasing from this website.

I recently ordered some rings from Moon Magic on December 6th, and it's now the 17th. Unfortunately, the tracking hasn't been updated since December 12th in Carrolton Texas. It's been six days and I still haven't received any updates on the tracking. I reached out to Moon Magic to inquire about the status of my order, but unfortunately, I didn't receive the response I was hoping for. I was hoping to give these rings to my wife as a Christmas gift, but it doesn't seem like that's going to happen.

To make matters worse, the only response I received from Moon Magic was an automated message stating that my package is on its way. I was really hoping for some more information or assistance, but it seems like they don't really care about their customers. I'm starting to think that Moon Magic isn't even a legitimate store. It seems like they're just a third-party vendor operating out of someone's home. I would definitely recommend staying far away from them.

It's really disappointing that Moon Magic doesn't seem to care about their customers or their products. I don't think they're doing a very good job of backing up their products or their shipping. Honestly, I wouldn't be surprised if Moon Magic was just some 18-year-old kid in Mexico. On their website, they claim that all packages are shipped out of Pennsylvania, but that's definitely not true in my case. My package was coming from New Jersey, and it clearly showed that on the tracking.

Overall, I would definitely recommend staying far away from Moon Magic. They don't seem to care about their customers or their products, and I don't think they're doing a very good job of backing up their shipping. It's really disappointing that they're not more helpful or responsive, especially when it comes to something as important as a Christmas gift for my wife.

I recently purchased a necklace from Moon Magic in memory of my mother. I spent a lot of time researching different companies before finally deciding to go with them. I chose the "14k" November birthstone necklace and eagerly awaited its arrival.

However, when I received the necklace, I noticed that the chain was different from the one that was pictured online. I was disappointed and decided to reach out to the company to see if there was anything they could do to rectify the situation.

To my surprise, the customer service representative informed me that they had the wrong picture online and apologized for the confusion. They offered me a 20% refund, but I didn't feel that was enough. As a customer, I expect companies to be honest and transparent about their products.

The representative then blamed the supplier for the mistake and offered me a 60% refund, which I will receive in 30 days. While I appreciate the gesture, it doesn't fix the problem. The same photo is still on the website, and the description of the chain is still the same picture. It's disappointing that the company would rather place blame elsewhere than take responsibility for their mistake.

Overall, I wouldn't recommend ordering from this company. While their products may be beautiful, their lack of honesty and transparency is concerning. As a customer, I want to feel confident in the products I purchase and the companies I support. Unfortunately, Moon Magic fell short in this regard.

So, I gotta say, I've got a few Moon Magic pieces in my collection and they're pretty sweet. I've never had any problems with 'em, but let me tell ya, when things go wrong, they go wrong. My hubby tried to order me this necklace with a moon on it, but instead we got one with a "T" charm. Like, what the heck? Not even close to what we wanted. When he called 'em up to explain, they said to just send the "T" back and they'd send us the right one. But for Christmas? Come on. And get this, they also offered him 15% off his next order, which I thought was pretty cheeky since they hadn't even fixed their first mistake. When I pointed out that it made no sense for them to offer a discount when they hadn't even gotten our order right, they just said to send the necklace back and they'd give us a refund. Like, that's not even helping us get the necklace we wanted in the first place. It's crazy to me that they messed up so bad and still can't get it right. No wonder people just use Amazon all the time.

Shipping took a whopping 2 months and customer service was no help at all. They just kept saying it wasn't their fault. I mean, come on! Any other company would have done everything in their power to make it right, but not these guys. They didn't even bother to make a claim with the courier until 8 weeks had passed. By that time, Christmas had already come and gone and my sister had left the country without her gift. I had bought her a ring at the beginning of November and it didn't arrive until mid-January. I asked if they could take it back, but they said I would have to pay for international freight. They wouldn't even ship it back to them, even though they knew the situation.

When the ring finally arrived, it looked like it had been chipped. There was a white spot in the center of it. I mean, seriously? Do they not even quality control the cuts? And to top it off, the gift bag I bought was crinkled and too small for the scratched up little box provided for the ring.

I would absolutely not recommend wasting your money on this company. Sure, they're great at marketing, but they can't follow through on their promises. Save yourself the hassle and shop somewhere else.

I gotta say, I'm pretty disappointed with my experience with Moon Magic. I ordered a necklace on December 22nd, and they said it would be delivered by January 11th. But here we are on the 12th, and still no necklace. I even sent two emails to customer service, and haven't heard anything back. It's frustrating because I was planning on giving the necklace to my best friend before she flew out, but now I won't be able to.

What really gets me is the false advertising. If they can't deliver on their promises, then they shouldn't make them in the first place. And don't even get me started on the customer service. Sure, they might be able to write a nice email, but if they're not actually helping me, then what's the point? It's like they don't even care about their customers.

I'm really hoping for a full refund at this point. I mean, the necklace was pretty expensive, and I don't want to be stuck with something that I didn't even receive. Moon Magic, if you're reading this, please give me my money back. I'm waiting.

Honestly, I wouldn't recommend buying from Moon Magic. It's just not worth the hassle.

I am deeply disappointed with my recent experience with Moon Magic. As a repeat customer, I was so pleased with my first purchase from the website. However, when I reordered the same ring after it was stolen, I received a damaged product. The ring arrived with several missing diamonds and unsightly black spots all over it. To say that the ring looked terrible would be an understatement.

Naturally, I contacted customer service to make them aware of the issue and sent pictures of the damaged ring as evidence. They promised to issue a replacement, and I was hopeful that this time, I would receive a product in pristine condition. Unfortunately, my hopes were dashed when the replacement arrived- it was just as damaged as the first one. This is unacceptable, and I am forced to conclude that Moon Magic is not inspecting their items before sending them out to customers.

What is even more frustrating is the fact that Moon Magic has increased the price of this ring from $49 to $99. Considering the damaged state of the rings I received, I don't believe they're worth more than $7 at this point. It's clear that Moon Magic doesn't seem to care about its customers, which is a shame because as a repeat customer, I had faith in them.

In fact, I'm so dissatisfied that I won't be shopping with them again. I'm also dismayed to think that my soon-to-be brother-in-law recently ordered a ring from Moon Magic. I hope that he doesn't have to go through the same ordeal. While Moon Magic has a beautiful collection of jewelry, their business practices leave a lot to be desired. I would not recommend shopping here to anyone.

I have attached pictures of the original ring I received as well as the replacement that was just as damaged. Please see for yourself the poor quality of the products that Moon Magic is sending out to customers.

As a human, I would like to elaborate on my experience with Moon Magic. Firstly, I have to give them credit for delivering my order despite the ongoing COVID-19 situation, which has disrupted numerous businesses. However, the quality of the stones and rings that I received was quite disappointing. I expected better from the company that promised to deliver magical and celestial pieces that would transport me to the cosmic realm.

Furthermore, the packaging of my order made me feel like I had been scammed. The products seemed way different from the ones I had seen on the website, and they did not match the pictures online. It made me wonder if the company was just capitalizing on their well-crafted social media ads and perfectly executed website. To add to my concerns, the customs declarations listed the value of the package at about $12 USD, which made me feel like the entire purchase was a complete sham.

If you are considering buying from Moon Magic, my advice would be to steer clear. Save yourself the disappointment and hassle of dealing with their questionable quality and disheartening fulfillment process. It isn't worth the risk of throwing your money away on what might just be a fly-by-night business.

As a regular shopper at Moon Magic, I feel compelled to update my previous review with some exciting news about the quality of their products and the overall shopping experience.

After an initial hiccup with my first purchase that left me with a tarnished ring, I was impressed with how quickly and professionally Moon Magic's customer service team addressed my concerns. They offered me a credit and encouraged me to try another piece of jewelry to make it right.

I was hesitant at first but decided to give them another chance and am so glad I did. The Nympf ring I picked out has exceeded my expectations in terms of both style and durability. It's still in perfect condition after several weeks of wear, with no signs of tarnishing or any other issues.

What I appreciate most about this ring is how comfortable it is to wear for extended periods of time. It doesn't pinch or twist on my finger and, most importantly, it doesn't require constant removal for everyday activities like washing my hands.

Overall, I would highly recommend Moon Magic as a trustworthy and high-quality source for jewelry. While there may be some occasional hiccups, their customer service team is stellar and really goes above and beyond to keep their customers happy.

experience ever! It's been more than a month since I ordered a ring from Moon Magic and it has still not arrived! I was thrilled to find a unique and special birthday present for my loved one on their website, but now I'm starting to regret my decision. The tracking information shows that the package is still stuck in NJ, and the estimated delivery date has long come and gone.

I received an email from Moon Magic offering me a 20% discount for the delay, but let's be honest - I didn't choose to purchase with them simply for the discount. I wanted to give a thoughtful and meaningful gift, and sadly, that's still not possible.

What's even more frustrating is that I can't seem to get in touch with anyone to help me with this issue. I've sent multiple emails through their contact us page, and every time, I receive a generic response telling me to track the package via the same website I've already been checking. I'm at the point where I'm feeling completely ignored and left in the dark.

I'm extremely disappointed that Moon Magic hasn't taken better care of their customers. A purchase like this involves a lot of trust and confidence, and they've failed on both counts. At this point, I just want someone to talk to me and let me know what's going on with my order. I hope that in the future, they'll take more care to ensure that their customers are properly taken care of and given the attention they deserve.

I recently ordered a necklace from Moon Magic (moonmagic.com), and while I was excited to receive it, unfortunately, the delivery process has been quite a disappointment. Three weeks later, I still have not received my necklace, and when I checked the tracking status, it hasn't been updated for ten days. Frustrated and concerned, I reached out to customer service for assistance. However, to my dismay, there was no phone number to call and only an email to use as a means of communication. After explaining my situation to customer service, I was disappointed to find that their response was not helpful at all. They simply suggested that I contact USPS to investigate the whereabouts of my package. Despite explaining that the sender is the only one who can initiate an investigation, and that I do not have their address, Moon Magic refused to offer any further assistance. This left me feeling helpless, as I had been charged for an order I never received. At this point, I am planning to contact my bank to see if they can help me with a refund, and also reporting Moon Magic to Complaintsboard.com so that others do not have to experience what I have gone through. It's such a shame when a company's lack of care and attention to their customers' needs overshadow their product's beauty and quality.

My best friend gifted me with a lovely ring from Moon Magic for my birthday, and I was thrilled to wear it out and about. However, my excitement was short-lived when two of the stones inexplicably fell out after just a week of wear! My friend contacted the company, and to our complete dismay, they claimed that since 30 days had already passed, the best they could do was offer her a "special" deal of purchasing me a replacement ring at 50% off! Needless to say, we were unimpressed with such terrible customer service and a lack of meaningful resolution. It was quite shocking to encounter such poor quality and a lack of accountability from an online retailer.

I wouldn't recommend anybody waste their money on this company because they're not dependable or reliable. What's even worse is that Moon Magic apparently ignores negative feedback on their social media accounts and, if you're brave enough to complain, you might even find yourself blocked! This is unacceptable and downright shady behavior from a business that's supposed to put its customers first.

Overall, if you're in the market for a quality piece of jewelry, steer clear of Moon Magic and instead look elsewhere for a more ethical and dependable retailer.

I recently made a purchase on moonmagic.com and I have some mixed feelings about my experience. I was excited to order the Naia moonstone ring / twinkling band bundle for $85. However, upon receiving it, I realized I had ordered the wrong size. This was completely my mistake and I had to pay for shipping to return it for the correct size.

When I received the second ring, I was disappointed to see that it looked rougher and less iridescent than the first one. The first ring had a smoother glow and luster with more blue, purple, and pink hues in the sunlight. In contrast, the second ring did not shine as brightly and was missing the blue and purplish glow that I had been hoping for.

Overall, I wish that the company had done more to ensure that I received a quality gemstone. It was frustrating to have to pay for shipping twice and to receive a less impressive product upon exchange. I would have appreciated it if they had replaced the ring for free or at least offered some kind of discount or compensation for the inconvenience.

Despite my disappointment with the second ring, I do think that moonmagic.com has some beautiful jewelry options. Their selection of moonstone and other gemstones is impressive and I appreciate the uniqueness of their designs. I think that with some improvements to their customer service policies, they could continue to grow their customer base and become a go-to source for high quality and unique jewelry.

I have to say, I'm extremely unhappy with the purchase I made from Moon Magic. I was really excited to receive my ring and eagerly awaited its arrival, but upon opening the package, I was met with such disappointment. The ring I received was nothing like the stunning piece of jewelry I had seen in the reviews on the website.

At first, I was drawn to the ring by the photo review that showed it in its full glory. It featured moonstones with beautifully cut and faceted edges, surrounded by exquisite silver filigree. However, the ring I received looked nothing like that. The moonstones had no facets at all and just looked like cheap, unpolished stones. What's worse, the silver filigree was unremarkable and lacked the intricate detail that I had seen on the website.

To be honest, the overall look and feel of the ring was cheap and tacky. It was as if I had purchased a knockoff version of the ring I had fallen in love with on the site.

It's unfortunate that I can no longer trust reviews on websites anymore. I had hoped that the photo review would be a reliable source of information, but sadly it was not. I now realize that Moon Magic only approves positive comments, which seems to be a dishonest practice.

Overall, I am left feeling completely unsatisfied with my purchase. I was drawn in by the beauty of the ring in the photo review, only to end up with a cheap imitation that looks nothing like the real thing. I would not recommend Moon Magic to anyone looking for quality jewelry.

I recently had the opportunity to purchase a ring from Moon Magic (moonmagic.com) and unfortunately, my experience was not what I had expected. While browsing the website, I was immediately impressed with the stunning selection of jewelry, particularly the ring I had my heart set on. However, upon receiving it in the mail, I was extremely disappointed to find that it looked nothing like the pictures on the website.

The quality of the ring was also extremely low, with a cloudy appearance and visible glue under the stone. Needless to say, I was quite disappointed with my purchase and felt that it was not worth the money I paid for it. Upon further investigation, I found that many other customers had also reported similar issues with the quality of the jewelry from Moon Magic.

Despite the many positive reviews I had seen online, it seemed that Moon Magic had garnered a number of negative reviews on various websites, including the complaintsboard.com (Complaintsboard.com). While I initially thought about requesting an exchange for my ring, I am now considering whether or not I ought to just get my money back since it doesn't seem to happen often.

Though I was extremely excited to purchase from Moon Magic and had high hopes for the quality of their product, my experience sadly did not live up to my expectations. For those considering buying from Moon Magic, I would recommend reading reviews carefully and approaching any potential purchases with caution.

I recently purchased a stunning ring from Moon Magic, a website that offers a wide range of enchanting jewelry pieces. Upon receiving my ring, I noticed that it didn't look exactly like the photo. While the picture showed clear stones on the sides, the ones on the actual ring were blue. I decided to give it a try anyway and wore it twice, only to conclude that I wasn't a fan of the blue stones. Disappointed, I reached out to the customer service team to see if I could exchange it for something else.

The team at Moon Magic was incredibly responsive and apologetic, informing me that unfortunately, they didn't have any more of the original ring in stock. However, they kindly offered to let me pick out a different ring at a similar price point. After browsing the selection, I was unable to find anything that I really liked, so I asked for a refund. I was slightly taken aback when I was told that refunds were not an option, but they would offer me a credit for the full amount of my purchase.

Feeling grateful for the resolution and excited to put the whole ordeal behind me, I excitedly took out my ring the next day to wear, only to realize that it had turned black. To say that I was disappointed would be an understatement. This was not the same beautiful ring that had caught my eye online and that I had received in the mail just days prior.

Overall, I would like to share my honest experience with Moon Magic. While their website is eye-catching and the promise of mystical, moon-inspired jewelry is alluring, my experience with my purchase was ultimately unsatisfactory. Though the customer service team was responsive and offered a credit in lieu of a refund, it's unfortunate that I was unable to receive a full refund or exchange for something I actually liked. Furthermore, the quality of the ring itself fell short of my expectations, turning black after just one wear. As such, I cannot in good faith recommend Moon Magic to other potential customers at this time.

I had several small issues with this company, but the final straw was when they asked for my honest review and never published it. Will never trust an Instagram company again.

- Like others, I too had a problem with my Black Friday purchase being out of stock. It took much longer to arrive.
- Sizing is off and the rings run large.
- The raw moonstone ring I received looked nothing like the photo (see attached image). It was dull, cut into a rectangle, and you can SEE the setting it is mounted to.
- I received a follow up email asking for my review. I wrote that I was disappointed, but the customer service was helpful. The review was never published on their website. I am certain that they delete negative feedback on both their site and their Instagram page. I am also suspicious that they buy fake positive reviews.