Pictures On Gold
Reviews and Complaints

The people working there ,some understand what is being ordered. Most do not understand. Several of my orders have been totally wrong. They are not willing to allow me to sent them back. My husband passed away in October 9th 2022. These pieces were to be sent to family members. Now I can't and "support on Gold kepp asking for more ans more questions and pictures. As far as I'm concerned they are not what they try to represent themselves as themselves as being a sympathetic and wonderful company, they are not. The prices they charge are way way over priced as well. Unfortunately most workers there cannot speak the English language properly so how can they under it. I recommend do not purchase from this company until they can can deal with honesty and accents we as Americans can understand. Furthermore even if a person has become a USA CITIZEN THEY MUST SPEAK ENGLISH IN A WAY THEY ARE UNDERSTOOD AND CAN UNSTAND OUR RESPONSE.I HAVE A COUPLE THOUSAND DOLLARS I'M TRYING TO RETURN MERCHANDISE THAT THEY SCREWUP. I HAVE ALL THE PIECES TOGETHER READY TO BE SHIPPED. THEY KEEP TELLY ME ITS OVER THIRTY DAY AND CANNOT BE RETURNED, I HAVE BE IN CONNOT WITH THEM PRIOR TO THE THIRTYS DAY AND ALL THEY KEPP DOING IS STALLING ASKING FOR THINGS IVE ALREDY SENT TO THEM. I WILL NOT EVER RECOMMEND THIS SHOP AGAIN TO ANYONE!

Ann-Marie

****WARNING CONSUMERS ALERT****

Abysmal Horrendous Quality

I'm done! No reply back since Apr. 12th. My patients has ran it's course.. My purchase issues haven't been properly corrected, and/or handled accordingly as requested. The digital imaging sent was vivid, clear, and sharp. The pendant quality is nowhere near the picture that was sent. Because of the lack of professionalism, and constant mistakes,everything will be noted, and documented. I'll get the two missing stones replaced, and get a larger bail elsewhere. It's mission impossible to get simple good quality, and a upgrade that's fully paid for to be shipped correctly. Moving forward, and finally ending this horrible customer experience. I would prefer my $20 back as a refund that I spent for a larger bail. Please make this adjustment ASAP! The order purchase was over an $110, not including the extra money spent. This is absolutely the worst experience I've ever had with one order, one product. This was beyond poor customer service, with no sense of urgency. This order was originally purchased on the March 14th. As of now today's date is April 17th, my order still not completely fulfilled, corrected, and the quality not up to par. My frustration level was so high wanted, I just wanted to send everything back for a full total refund. After the going back and forth, being dissatisfied with my purchase, it was too much, and ridiculous. Then the only offer suggested was, a refund with a 20% restocking fee. So, at this point I have completely lost in value all the way around.. I WOULD NOT RECOMMEND PURCHASING ANY PENDANT THAT REQUIRES SENDING A IMAGE. THE QUALITY EXPECTED, YOU WILL BE DISAPPOINTED..

My husband purchase two pairs of earrings Jan 31, 2023. They had our names, Jenny & Cisco. One set with my name and the other set with his name. They arrived and I was shock to see how tiny. The name turns around, cannot read. They are children earrings as far as I am concerned. They were $149.95 each. My husband likes his earring. He only wears one. I can't wear mine. I enclose picture. The earrings arrived 02/03/23.

I placed an order for Xmas. Product arrived on 11/28/22. It looked gaudy, cartoonish, and one of the items was already beginning to tarnish. I returned it and it was received back in on 12/10/22. It is now 1/11/23 and I sill have not received my refund. I've sent multiple emails and I keep getting emails back from "Florence" that they're working on it and to "Please, be patient". They charge shipping, you have to pay to return an item, and then they charge a 20% re-melting fee on said item(s). What? The items pictured on the website look like dainty, neatly written jewelry that MY girls would have loved. Don't buy from this company. It's not worth it. It's a rip-off.

December 2022

WARNING TO CONSUMERS

Extremely poor quality and service.

Late delivery

I ordered a customize name plate pendant (dog tag style) and did not get what I ordered , late arrival and poor quality. The item is not worth the cost.

S/N g0-v0/11-F-E/0

VendorID PP2637

TagID PG88945

I purchased earrings for my granddaughter Mackenzie. The earrings were not correct when I received them so they made another, which were STILL not correct. I wanted a refund. They wanted me to pick something else, which I don’t want any other crap jewelry from them. They wanted me to wait until after the holiday to contact them for a refund and pay a 20% remelting fee for THEIR MISTAKE! Worst customer service ever. If you make a mistake, own it and don’t charge your customer for your error!

I ordered a sterling men's bracelet with curb chain and was surprised to receive something that was not at all as described or depicted in the images. The ad for the product shows an image with a curb chain that was close to the same width of the advertised "1/2" x 1.5" plate. The plate is only 5/16" tall but it is 1.5" wide. There is a note lower in the description that states the bracelet is 6 mm tall which is false advertising in my opinion because a 1/2" is 14mm and that is clearly stated above.

It's a sneaky way to fool the unsuspecting customer because there are no returns on engraved products. The curb chain is not at all as described or indicated in the image it is a skinny chain 1/2 the width of the undersized name plate. The only thing that I was happy about was the deep engraving.

If I could post images comparing to my existing year old bracelet to show the inferior sizing I would, the name plate is also paper thin.

I will leave more reviews elsewhere with a larger audience because this was far too much to pay for a bracelet that is half the weight of my existing bracelet for the same price.

I tossed this one in with my scrap silver and will have my older one engraved again.

Avoid this company and look for a honest company that provides what they advertise. I ordered a sterling men's bracelet with curb chain and was surprised to receive something that was not at all as described or depicted in the images. The ad for the product shows an image with a curb chain that was close to the same width of the advertised "1/2" x 1.5" plate. The plate is only 5/16" tall but it is 1.5" wide. There is a note lower in the description that states the bracelet is 6 mm tall which is false advertising in my opinion because a 1/2" is 14mm and that is clearly stated above.

It's a sneaky way to fool the unsuspecting customer because there are no returns on engraved products. The curb chain is not at all as described or indicated in the image it is a skinny chain 1/2 the width of the undersized name plate. The only thing that I was happy about was the deep engraving.

If I could post images comparing to my existing year old bracelet to show the inferior sizing I would, the name plate is also paper thin.

I will leave more reviews elsewhere with a larger audience because this was far too much to pay for a bracelet that is half the weight of my existing bracelet for the same price.

I tossed this one in with my scrap silver and will have my older one engraved again.

Avoid this company and look for a honest company that provides what they advertise.

I returned a product the end of November 2020. Still waiting on my refund of $109. They have been giving me the runaround and I will never buy from them again. I did exactly what was asked of me. They did not.

Received my pendant today and was so terribly disappointed, 118.00? Cheaply made, coating is half missing on edges? You advertise Sterling silver. Sterling silver does not peel off. It is cheaply coated. Pendant is hard to open so I can imagine that after opening 5 times or more the coating will be gone and it will be another piece of junk to trash. This is worth maybe 5.00

This is the worst company ever. Just check out their horrible Better Business Bureau reviews. I ordered a locket and chain that they guaranteed to be delivered by Christmas. It was not. The tracking number for my order stated, "1. Your item has not shipped. 2. It is being shipped by another carrier, please contact us for details." So, I called and the lady on the phone said it will arrive at my post office on December 26. They gave me a new tracking number. It was not at my Milford, MI post office on December 26. According to this tracking number, it was in New Jersey where is sat for for 3 more days. Then Detroit, then Milford. After those tracking updates, it said it was delivered on December 30, at 1:32 PM to my mailbox. I watched the mail truck pull away and then I went to my LOCKED cluster mailbox. There is no mail at all. I go back to my house and check my porch to see if it was delivered there before the postal worker went to the mailboxes. I check all around my house and it's not there. I check my "USPS Informed Delivery Service" email and see that it says zero packages/mail were delivered that day. I contacted Pictures on Gold again and they told me that it was delivered. I said no it wasn't and the USPS service shows no package/mail being delivered. I forward them this email and show that it says zero mail, and they continue to say it was and then said to keep checking over the next few days. I said well you guaranteed it for Christmas and they said, the stupidest thing ever: "Our guarantee is based on the USPS guarantee, " and I explain that's not how guarantees work. So I wait and still no package or envelope. By this time I checked with the post office and I put a message on my subdivision Facebook page and still no one has seen this mysterious package/envelope. I checked the Pictures on Gold website and it says my package was not shipped until 1/1/21. I email and ask, "How could it be delivered on December 30 if it wasn't even shipped until January 1?" Florence from Pictures on Gold" emails and says, "It was an error and it was indeed shipped on December 20. " However, I go back and look at the tracking history, and it says that a shipping label was not created until December 21 so once again it cannot be shipped on the date they said. At this point they keep insisting that it must be stolen, and I need to fill out a police report. I explained that it could not have been stolen because it says it was delivered to a mailbox which is locked and obviously not tampered with unless it was the postal worker which I highly doubt. I ask them to explain what the packaging looks like (box or envelope) so I can put it in my police report that they insist that I file. Instead of giving me the information, Florence emails me and says they're waiting on my police report. Once again I say I am waiting to hear what the package looks like so I can provide accurate info in the report that they insist I file (Was it shipped in a box or an envelope?). Two days later she emails me with that info. I fill out the police report and feel very guilty that I am probably wasting a police officers time because the mailbox was not tampered with an anyway so it does not appear to be theft but perhaps they never sent it or it was delivered to the wrong location. I supply Florence from Pictures on Gold with the reference number and say that the police will give me an incident number after they review the report. A police officer calls me the next day with the incident number and says that this company probably gave me a phony tracking number. I tell the officer that I do not know what is going on, and all I know is that I have never seen the actual product that I ordered, have no proof it was created, or that it was delivered. If it it was delivered to the locked mailbox and stolen, the mailbox would be tampered with and I still am waiting. It has been over a month and it was guaranteed to be delivered within five days. The last message from them says I will have to pay the four dollars to have a printed police report because they will not just use incident number even though that is all they need.

Still waiting for an item I paid for: "Saint Nicholas Pray for Us" medal. 14 carat gold,
large size, engraved on back ( May 5, 20190) Discover Card. Original purchase was
Cruciform medal which I returned as requested. You initiated the exchange, but I'm still waiting for the delivery. Please EXPEDITE !

James Donovan
84 Choctaw Ridge Road
Somerville, NJ 08876

My original order was placed October12, 2018. I ordered early as this was supposed to be for Christmas presents for family members. The order was for 2 pieces of fingerprint jewelry with a photo on the reverse side. These are items that were clearly advertised on their online site and in their brochure. One was to be sterling silver, the other, stainless steel. Again, both styles were advertised by the company as fingerprint jewelry they could produce. The sterling silver necklace was sent to me made of some type of mystery metal with a fingerprint drawn on. That one was eventually corrected. It took three failed attempt on the stainless steel pendant before I was informed that, despie what they advertise, stainless steel cannot be engraved and I would have to upgrade and pay extra for a sterling silver piece. That piece came back with an incorrect print and no picture. I have made five calls, spoken to three different people, left endless email messages and all for nothing. It is now a week from Christmas. The order was never completed. They still have the The nearly $300.00 I spent for this jewelry, not including the return shipping at my expense, and they have yet to refund my money for work not completed. They are incompetent, rude and use deceptive business practices to lure customers. D NOT do business with this company.

Pictures on gold do not deliver what they promise and when they don't their customer service is appalling! I was supposed to have an engraving on the front of the locket I orderd - it arrived with no engraving as I specially ordered. I was promised POG could meet my request but it did not happen and the engraving on the back of the locket is so small you need a magnifying glass to read it. Trying to rectify this has been terrible - in fact - it has been the worst customer service I have ever received in my life. Daniel who promised to look after my order and simply did not deliver is also the customer service person treating me with disdain. I have to chase any responses from him and when he does reply it is with stalling tactics in the hope I will just go away. Really disappointing as the locket itself is actually quite sweet. POG are not worth the effort. I've officially complained to NYC Consumer Affairs. Extremely disappointed.

"the worst place ever to try and buy something! Here's the actual bbb history for my on - going ordeal:me: i have already tried to resolve this issue with teressa, the pictures on gold sales rep / employee. She was continuouly rude to me and in a hurry to get off of the phone with me. I asked several times that she connect me with a manager or someone higher. The first time she just put me on hold, then came back pretending to be someone else. I recognized her voice and i said "this is the same person", she said "yes it is". She just refused to let me talk to anyone else. The other times that i called, i was told that no information could be given because 'they' were only there to take orders and had no information at all that they could give me. I was extremely clear that this was a christmas gift for my daughter. The worst part is, i never received the replacement for the mistake that was made on original order. The original order number is 426589 which was placed on 12 / 10 / 2014. I would like a full refund not a replacement, as we already tried this. Sincerely, cindy a. Rackleythem: no problem at all. Teresa is no longer with us. Please fill out the repair form at www. Picturesongold.com / returnsme: i copy / pasted the link, there is no form because it shows a return initiated on 12 / 15 / 14 still. The order number for the refund is 429786. I don't know who i am writing to at pictures on gold because you never put your name here, but if it's true that this teresa person is no longer there, that's a great start. I've never dealt with someone so rude in my life. As soon as i see the refund in my account i will accept that this is resolved. Thank you, cindy a. Rackleyme: no i have not received the refund, and have yet to hear back fromthem here on the bbb. I don't know what the problem is, but i'm notgoing to stop trying to get my money back. I feel pictures on gold is now just ignoring me. Them: do you have a tracking number on the shipment as i don't show it as coming back. Me: i'm really getting tired of the run - around with you people (You never leave your name, ever) . No there is no tracking number, nor did i get one with my order. This isn't hard, i did not receive order correct the first time and was sent back in same package via 1st class regular mail, then when it was supposed to be re - made and re - sent, it wasn't. I have nothing, pay refund! I'm sick of you just trying to keep me hanging, but i won't go away until i'm refunded, so get used to seeing my name. Like i said, it's not hard, a child could figure out how to refund someone. Them: i can assure you we're not ignoring you. Can you please give me your order number or call into me directly at [protected] ext 201. Me: i have given you the order # several times already. It is 426589 dated 12 / 10 / 2014. Please refund me, that's all i ask. Please. I shouldn't have to go through all of this, no one should. Them: i will definitely do that. Can you send it back to me please to my attention:picturesongold.com1140 s. Railroad ave. Staten island, ny 10306me: to whom i'm speaking with again:i already sent it back, that was the problem, remember? I sent it back in the same envelope it came in. So therefore, i can't send it back again. You have given me the run - around for nearly 2 months now. I guess i'll just have to get my attorney. It may not be much money, but it's the principle of the matter now. All i asked was for my entitled refund. A "good" business would have already fixed this problem, which clearly you are not one of those businesses. Cindythem: its no problem, let me get the tracking number on it and i'll track it down and get the the refund right away. Me: i'll be waiting, thank you. But like i said in a previous message, i sent it back in the same package. I also stated that the original order did not have a tracking number, nor did one come with my order. So, the original was sent back, replacement never came, to make it a short story here. Thanks, cindythem: please call me at [protected] to go over this and get it rectified today. Me: i would call, but you refuse to give me your name and every other time i've called, i've gotten the run - around. To rectify this is for "you" to refund me immediately. Once again, the order number is 426589 and was placed on 12 / 10 / 2014. Cindythem: my name is daniel. I'm here 7 days a week. My extension is 201. Me: i called and spoke with daniel, still not rectified. He says he's making a ups claim, but i still feel like i'm getting the run - around. Daniel was in a hurry to get me off of the phone, just like teresa (Former employee) did, which is very rude and unprofessional. I am not happy with the way i am being treated nor with this business. If this refund is not applied to my credit card within the next 7 days, paperwork will be filed with my attorney. As of 2 / 17 / 2015 - still not resolved. "

Purchased a build your own pendent and chain for my deceased son. I paid well over 300 dollars for this. I received a paper thin pendent, with edges so thin and sharp they actually cut into my skin when it moves on my neck. The chain is practically weightless as well. The website in no way indicated how thin this piece of jewelry would be. I have purchased jewelry site unseen for many years, and never have I been duped as bad as this time. They use deceptive practices, and prey on peoples trust. Considering that the type of customer they have would be those wanting to memorialize someone they love...it is quite disgusting the tactics they use.

Don't be duped like I was.

Their products are not bad but the customer service is pretty terrible. They sent me someone else's locket by mistake. And when i posted about it on their facebook, they removed my post and banned me from posting again. The service rep on the phone sounded unprofessional as well with lack of concern about their mess up.

Don't ruin your memories with Pictures on Gold. This online service is nothing short of a scam where they return damaged merchadise . Customer Service is the worst in have seen in the country forget about the industry. I am surprised they are still in the business after ripping people off. I lost $400 by going to them along with causing all the agony due to their unprofessional service. The management of the company is corrupt to the point where they are not willing to stand by their product or services. Please look elsewhere if you want to save your cherished memories by printing the pictures on gold. If you love your money and time DO NOT GO TO PICTURES ON GOLD !